Walter Dropbox Community Moderator

We're glad to hear it's sorted for both of you now and thanks for keeping us in the loop too @"vdenhoffer" & @"carrietan" - most appreciated. Have a lovely week ahead and see you around the Community! 

No biggie @"DStephany" - I hope this will get sorted for you quickly! 

Sorry to jump in there, but please keep us posted with any updates @"RBSting" 

Hey @"DStephany" sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please check your email's inbox for my message and we'll take it from there. 

I see, thanks for the additional information, Jessica. We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

So, if the team admin somehow disabled the commenting feature on your team, they should be able to re-enable it via their Admin Console as outlined here. Let us know of any updates!

Hi there @"Carlo C.6" - sorry to hear about your syncing issue. Could you please let me know your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray? Let me know what you find and we'll take it from there. 

Hi there @"JaLisaMarie" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting as well. Thanks! 

Hey @"Officina MAD" - sorry to jump in here, but do you happen to be running any security software like antivirus, firewall or VPN/proxy settings on the affected computer(s)? If so, you can try disabling them temporarily, reboot your device and try again. Let us know how it goes!

Thanks for the cooperation @"KS_creative" - you've got

Does this happen with a small files as well @"BigBlueBall"? Could you try with a sample small file and let us know how it goes? 

Hey @"Jessica_Joy" - sorry to jump in here, but could you clarify if you're using a Dropbox for Teams account or individual accounts instead? Could it be that you've somehow disabled the email notifications for comments and/or mentions? Have you ensured that this option is enabled in your settings online?

Hey there @"KS_creative" - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally? 

We just check in with everyone individually as the root cause of the issue could be different for each person @"WFHBase" - thanks for clarifying that you've tried the previous suggestions. Since you've already done some troubleshooting on this, would it be OK if we sent you an email to have a further look internally? 

Thanks for the cooperation @"RamseyM" - you've got

Hey @"LovouXx" - thanks for bringing this to our attention. Would it be OK if we reached out via email to have a further look internally? 

Hey @"duranf" - thanks for the screenshot and sorry to jump in here. Would it be OK if we sent you an email to have a further look internally at this point? 

Thanks for clarifying that for me @"Tim1077742" Could you send us a screenshot as well so that we can have a visual too? Also, can you let me know the location of your Dropbox folder as per the Sync tab in the app's preferences? 

Hey @"rwoj" - sorry to jump in here, but I wanted to thank you for the feedback on this. We've passed it on to the team and you can let us know if you have anything else to add. Thanks so much, Rob.

I do understand, Alex - thanks for elaborating on your use-case here. Another thing you could try is creating a new OS profile on the computer and seeing if the issue persists there as well or even booting it on Safe Mode if that's an option. In any case, let us know of any updates!

Hey @"Jack G" - thanks for the ticket ID and sorry to hear you're having issues with this. I can see that a member of my team has responded to your ticket and is waiting for your reply. I'd suggest getting back to them as soon as possible to continue troubleshooting this issue with your file requests. Let us know if you…

Hey @"anthonysickich" - could you clarify what you mean by "numvalidator"? A screenshot of the error would also help while if you could clarify where Dropbox comes into play as well, I'd appreciate it. Thanks!

Hi there @"BigBlueBall" - sorry to hear you're having issues with this. Can you let us know some additional information about your set up and how you're editing and sharing those files exactly? Are you all using individual accounts by the way? Also, does the issue improve at all after clearing your browser's cache or when…

Thanks for the feedback on this @"Philip Kapadia" - we've passed it on to the team. Our team is currently investigating this feature, and we'll update you as soon as we have more to share!

Hey @"GigiB1" - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results? If you do, can you check if this is the only file that's affected or if there are others as well? 

Hey @"Clau275" - sorry to jump in here, but can you clarify if you're able to find any signs of your missing files in the deleted files page or the events page? While we're at it, note that you could also take a look at your backups page. Let us know what you find! --- Hoi @"Clau275", sorry dat ik hier tussenbeide kom,…

If you happen to be running an antivirus, firewall or VPN/proxy setting on the affected computer, could you try disabling them temporarily and try again @"AlexWijffels"? We'll need to exclude this kind of software from interfering here, Alex - I hope you understand. 

Hey @"WFHBase" - sorry to hear about this. Have you tried clearing your browser's cache or even switching browsers since you first noticed this? Let us know more and we'll take it from there!

Hey @"rmbted" - sorry to hear you're having issues with this. Can you please copy and paste the link on an incognito window of your web browser and let me know if you're still getting the same error? If so, please send us a screenshot so that we can have a visual too. 

Thanks for the additional information and the screenshots too @"RamseyM" Would it be OK if we reached out via email to investigate further internally at this point?