Walter Dropbox Community Moderator

Hi from me too @"mattgitt13"! Could you clarify if you're having this issue with the web extension or the desktop Dash app or both? Also, can you send us a couple of screenshots of what you get on your end when you try the steps you used to search for your LinkedIn pages?

The upload limit would be 350 GB if you're uploading through a web browser and 2 TB for the mobile app @"Baris Karapelit" For such large files, we'd recommend doing it via the desktop app.

Hi @"Ruben3053" - thanks for joining the discussion here. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Hey @"TheHux" - sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox desktop app installed there as well? Have you tried reinstalling since you first noticed this issue?

Hey @"Duncan00", thanks for clarifying that for us. I just sent you a ticket to investigate further so please have a look at your inbox and we'll take it from there. 

Hey @"NL73" - sorry to hear about your missing files. Have you tried restoring them from the events page or the deleted files page perhaps? Let us know and we'll take it from there.

Hey @"CLoeffler2" - thanks for bringing this to our attention. Could you please send us a screenshot of the options you get when you right click on your files in the Dropbox folder and let us know if you've tried rebooting your computer and quitting and relaunching the app as well? Is the app 'up to date' by the way or…

Hey @"Annette123987" - sorry to jump in here, but I just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there. --- Hallo @"Annette123987" - sorry dat ik hier tussenbeide kom, maar ik heb je zojuist een e-mail gestuurd om intern verder te kijken, dus kijk eens…

You shouldn't have to normally, but you can try it as a test for now @"Incognitii" Let us know of any updates!

Hey @"Incognitii" - sorry to jump in here, but have you tried temporarily disabling Bitdefender and rebootiing your computer and internet router since you first noticed this?

Thanks for the ticket number @"bfluckiger" I was able to locate it in our system and passed your comments on to the experts who are looking into your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

No worries @"tjmiz" - I've just sent you an email to have a further look so please have a glance at your inbox for my message and we'll take it from there.

Did you move it outside your Dropbox folder by accident perhaps @"ken_804"?

Have you tried repeating the steps at all after rebooting your devices @"jrubenstein1974" ?

Hey @"ken_804" - sorry to hear you're having issues with this. Could you please let us know if the Dropbox desktop app has finished syncing those changes and if you can see them logged in your events page? Is the app 'up to date' in your menu bar or still syncing? Let us know what you find!

Hi there @"Kiki_Stanza" - thanks for using Dropbox and welcome to the Community! Can you walk us through the exact steps you take to do this as this shouldn't be a problem if you created separate shared folders for each of the companies in the first place? Thanks!

Have you also ensured that your computer is a trusted device on your iPhone @"jrubenstein1974"? You can follow these steps that Apple recommends to make sure that your device is trusted by your computer: 1. Plug your device into your computer 2. Your computer will report that your device is locked 3. On your mobile device,…

Hi there @"bfluckiger" - thanks for bringing this to our attention. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well? Thanks!

Hey @"Jalby" - sorry to hear you're having issues with this. Could you please clarify if this is an individual shared file, a shared folder or a team folder perhaps? How exactly are you and your collaborators editing this specific excel file? Is it through the app integration through the website or via the app locally on…

Hey @"jrubenstein1974" - sorry to jump in here, but could you make sure that your iPhone is running the most recent version of the device's OS and the Dropbox mobile app as well? Have you tried signing out from your account through the app's preferences and logging back in since you first noticed this by the way?

Hey @"anotherguywiththesameproblem" - sorry to jump in here, but I just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

Hey @"rvenes" - sorry to jump in here, but at this point I'd suggest a clean, advanced reinstall where you'd be able to point your Dropbox folder to your desired drive and select the folders you'd like to be synced on your new computer. Let us know how it goes!

Hi there @"Oliver Thomae" - thanks for using Dropbox and happy Monday! Could you please clarify if you're referring to files you manually upload through the (+) button within the Mobile app or files you've automatically uploaded via the Camera Uploads feature? Have you tried checking the file sizes after you uploaded the…

Hey @"anazacco" - sorry to jump in here, but could you try updating the app's version from this page directly and let us know if this persists? 

Hey @"MA54" - sorry to jump in here, but have you tried the steps Rich provided earlier to reach out to our support team for further assistance? If so, you can share your ticket's ID with us here, so that we can look it up in our system too, if needed. 

Sure thing @"AZI_doum" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Thanks for the screenshot and the additional information, Tim. Could you try adjusting your bandwidth settings and/or rebooting your computer and internet router and let us know how it goes? if it's still stuck, we might need to investigate internally. 

Hey @"Clinton3" - sorry to jump in here, but could you ensure that you're logged into the same account on both of your new computers and clarify if you see the option to link another account in the app's preferences?

Hey @"tjmiz" - sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? If it's still stuck at the exact same number of files, could you try fixing your hardlinks and permissions and let us know how it goes? 

I'm glad to hear it's sorted now and thanks for the updates and your feedback on this too @"effinsyv" & @"Uli_D" - I've passed it on to the team and you can let us know if you have anything else to add.