Walter Dropbox Community Moderator

Hey @"Truggy" - sorry to jump in here, but I just wanted to mention that you shouldn't have an issue with this, but you can also give it a go with a sample doc to see how it works. I know it's not much, but I hope this helps! 

Thanks for the cooperation @"LuKeSkO" - you've got

Hey @"jimheavey" - sorry to hear you're still having issues with this. Can you walk us through the exact steps you're taking to access and download those files? How large are they? If the error persists after clearing your browser's cache or when using an incognito window (with no extensions or plugins running), would it…

Hey @"LuKeSkO" - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point? 

Hey @"David Mitchell58" - sorry to hear you're having issues with this. From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team? Let us know more and…

No worries @"Carina101" Let us know if you have any other questions!

Hey @"GregMichael" - sorry to hear about this. I just wanted to mention that there's no limit when uploading to file requests. Have you tried clearing your browser's cache, using another browser (preferably with no extensions or plugins running) or even rebooting your computer and/or internet router? 

Thanks for the additional information there @"athenabeta " Do you happen to be running any 3rd party apps that might be causing issues like antivirus programs or apps that monitor, sync or backup your files? Also, can you clarify what happens when you click on the other options apart from the 'make available offline' one?…

Thanks for the cooperation @"PDub81" - you've got

I see, thanks for the additional information @"PDub81" Would it be OK if we reached out via email to have a further look internally? 

I'm sorry to hear about your loss @"Richard S.63" Did you manage to open a new, follow up ticket to look further into this issue? If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

Hi there @"Carina101" - sorry to jump in here. As the article Mark linked to mentions, this is available for users on the following plans. * Dropbox Advanced * Dropbox Enterprise * Dropbox Education * Dropbox Professional * Dropbox Essentials * Dropbox Business * Dropbox Business Plus

Hey @"Djwpe" - could you let us know some additional information about the issue you're facing? For instance, what apps are you having issues with? What device(s) are you using? Are you getting any errors? 

Hey @"athenabeta " - sorry to hear about this. Could you please clarify your device's OS and the version and status of the Dropbox app as shown in your menu bar? Have you tried reinstalling the app since you first noticed this by the way? 

Hey @"Machaut2024" - sorry to hear you're having issues with this. Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences? If it's already enabled, you can try turning off and back on again and rebooting your computer. Let us know if this helps! 

Hi all, sorry to hear you'e having issues with this. Could you let us know your device's exact OS version and send us a screenshot of the error as well so that we can have a visual? Any additional information is more than welcome!

Is top level editing enabled for the team @"msakten"? Also, have you tried moving the files or folders via the content tab in the Admin Console? 

Hi there @"AngelicaHolmgren" - thanks for posting on our Community and happy Monday! I'm glad to see you managed to sort this out in the end and thanks for updating the thread as well. Let us know if anything else comes up in the future!

Hey @"pfarr" - sorry to hear you're having issues with this. It sounds like you enabled the Dropbox Backup feature at some point in the past. Do you see those folders in your backups page online? Also, is the Dropbox desktop app installed and running on your computer at the moment? Let us know more and we'll take it from…

Hi there @"beaniew" - sorry to hear about this. Have you ensured that your device meets the minimum requirements as outlined here? If this persists after rebooting your computer, could you reinstall the app and let us know how it goes? Thanks!

Hi @"Gunther MMG " - sorry to hear you're having issues with this. If you've ensured you have enough space on your hard drive, have you tried another browser to download the file, preferably with no extensions or plugins running? When you tried syncing the file, was the app syncing normally or was it stuck on this file?…

Hey @"msakten" - sorry to hear you're having issues with this. Could you walk us through the exact steps you take to do this so that we can make sure we're on the same page? For example, are you navigating your account to do this or are you doing it via the Admin Console? A screenshot of the exact error you're getting…

Hey @"PDub81" - sorry to hear you're having issues with this. Could you let us know your device's OS version and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache since you first noticed this? Let us know more and we'll take it from there.

Hey there @"JHB3" - sorry to hear you're having issues with this. Can you let us know the exact steps you take that result in this error? Have you tried clearing your browser's cache or using another browser by any chance? How about downloading and installing the desktop app from this page directly? If you're on the Basic…

Hey @"kaFxo3-zigkad-nerxyb" - sorry to jump in here, but I can see that this email is from the 12th of March - do you happen to have any emails or notifications in the app or the web that are more recent than this? If you were over your account's quota limit back then it makes sense that you received this email; that's why…

Did you enabled the Dropbox Backup feature at some point in the past perhaps @"Laurent N.1"? Do you see any folders being backed up in your backups online? 

Hey @"Laurent N.1" - sorry to jump in here, but I wanted to ask something. Are the files you're attaching to your emails online only or available offline on your computer when you take a look at their syncing icons locally? 

Hey @"Phil Anthony" - sorry to hear about this. Does this issue affect only this specific video file or all of the videos you've taken on your iPhone? Does the video preview fine if you download it from the website and open it locally on your devices? If you have the Dropbox mobile app installed on your phone, have you…

Thanks for the update @"nickpap" Would it be OK if I sent you an email to have a further look internally at this point? 

I see, thanks for clarifying that for me @"kenternst" - much appreciated. Could you clear the app's cache and let me know if the issue persists? To clear the cache on your Android: * Open the Dropbox Android app. * Tap the menu icon in the top left. * Select Settings. * Select Clear cache. Once you’ve cleared the cache,…