Walter Dropbox Community Moderator

Thanks for the updates and happy Monday @"arbur" Can you please update your desktop app from this page directly and let me know how it goes? 

Hi there @"LaMair" - sorry to hear you're having issues with this. Can you clarify if you're doing this from the business account or your personal one? A screenshot of what's troubling you would also help! Thanks!

Can you send us a screenshot of the exact error you're getting so that we can have a visual too @"wallerlaurenp"?

Are the embedded files also located in your Dropbox folder/account @"eccentricbee"?

Hi there @"infini" - thanks for taking the time to share your thoughts on this with us. It sounds like you're referring to the older version of the Dropbox Backup feature. Have you tried the updated version by any chance? If not, could you give it a go and let us know if it improves matters at all? Thanks so much!

Thanks for the screenshots @"anazacco" Could you also clarify the status and version of the Dropbox desktop app installed on the affected computer? 

Hi there @"dplam" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are those files locally available on your computer or online only? what is the desktop app's exact status and version as shown in your task bar? Let…

Hey @"syed shah" - sorry to hear you're having issues with this. Could you clarify the app's version as shown in your menu bar/system tray and let us know approximately how many files you're syncing locally on the affected computer? Any additional information or screenshots are more than welcome!

Hey @"Robert Dan" - sorry to hear you're having issues with this . Can you clarify which app you are using to edit your files and also what Dropbox plan you're on at the moment? Also, how large are the files in question and what are the exact steps to upload them? Let us know more and we'll take it from there.

Thanks for the cooperation @"Silentcartoonist24" - you've got

You can always post your feature requests in the Share an Idea area following these tips. Let me know if you have anything else to add or ask in the meantime @"heidibh" 

Thanks for the additional information and the screenshots too @"Silentcartoonist24" Would it be OK if we sent you an email to have a further look internally at this point?

Hi there @"heidibh" - thanks for using Dropbox and welcome to the Community! I'm afraid it's not possible to limit the timeline to span to only one year in Dropbox Paper at this time, but you should be able see a month to month view for 2024 if you choose the relevant option from the timeline's drop-down options. I hope…

I'm glad to hear that @"Purple_unicorn" - let us know if anything else comes up! 

Hi there @"Purple_unicorn" - thanks for using Dropbox and welcome to the Community! You can find all the information you need about the naming conventions feature on this page. At the time being, there's no way to set conditions for naming conventions or change the date format automatically, but you can post your thoughts…

In that case, may we reach out via email from our end so that we can have a further look internally at this point @"Victoria210"? Let us know here and we'll use the email address that's linked to your profile here, on our Community. 

Hi there @"NB141" - thanks for posting on our Community! It seems that the version of the app is a little outdated. Could you update to the latest version of the app from this page directly and let me know how it goes? Thanks!

Hi there @"galapah" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, are you using the mobile app to do this or a web browser? Let us know more and we'll take it from there.

As long as you're utilizing these guidelines you shouldn't bump into any issue @"HAFPTEAM" Could you check if your file names contain any special characters perhaps? 

Could you send us a screenshot of what you see when you load the link on an incognito window @"Silentcartoonist24" ? If you could also include a screenshot of the email and the notifications you got about this, I'd appreciate it. Apart from that, can you clarify the anatomy of the URL of the shared link at hand? Are we…

Thanks for the ticket ID @"JPS80" - much appreciated. I've passed your comments on to the agent who's handling your case and they'll be getting back to you soon. Let us know if you have anything else we can assist with in the meantime. 

Can you move other files in general into that specific folder @"HAFPTEAM"? Have you tried renaming the file before attempting the move by any chance?

Hi @"JPS80" - could you share your ticket number for your support interaction so that we can look it up in our system? 

Hi all! I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the Excel integration to work properly. We're actively working with Microsoft to improve the user experience with this integration.

If the issue persists afterwards, you can contact our support team directly for further assistance with account and device specific information @"repartist" 

HI there @"thecaligirl" - sorry to hear you're having issues with this. Could you send us a screenshot so that we can have a visual too? Also, what is your account's plan tab showing in regards to your storage and how large are the files you're trying to upload? Let us know more and we'll take it from there. 

Are there any 3rd party apps that might be monitoring your files somehow for security or backup and syncing purposes @"repartist"?

Thanks for the cooperation so far @"Elly1331" - you've got

Glad to hear you're back up and running, John. Let us know if anything else comes up!

How many files are you syncing locally on the affected computer and OS profile @"repartist"? If you'd like to perform a clean, advanced reinstall anyhow, you can find the instructions here.