Walter Dropbox Community Moderator

Hey @"_voy_" - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system and you can let us know if you have anything else to add.

Hey @"cbshaffer" - sorry to jump in here, but could you maybe send us a couple of screenshots to make sure we're on the same page?

Hey @"john l.134" - sorry to jump in here, but I wanted to mention that in the case you mentioned, you'd be able to use the Dropbox Rewind feature which allows you to go back in time within your account's version history. Let us know if you have any other questions! 

Hi there @"Joycegtx1951" - thanks for bringing this to our attention. Could you please clarify the exact OS version of your devices and the version of the Dropbox mobile app installed there as well? When did you first notice this happen by the way? Any additional information or screenshots are more than welcome! 

Hey @"QueenOfTears" - sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks! 

Hi there @"none22" & @"Korrofilms" - sorry to hear you're still having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray at the moment? Did you reboot your computer since you first noticed this by the way? 

Hey @"villas4959" - sorry to jump in here, but I just wanted to mention that you can change this setting from the icon shown in the following screenshot. Let me know if that helps, Steve. 

Hey @"mynameissally" - sorry to hear you're having issues with this. Since this issue persists on several browsers and devices of yours, would it be OK if we sent you an email to have a further look internally? 

Hi there @"LoganBennett" - if your issue is similar to the one the OP outlined, you can feel free to share it here with as many details as possible. Otherwise, you can open a new thread from this page.

Hey @"Chris - AL" - thanks for posting on our Community and sharing your feedback on this. It's been noted in our system and you can let us know if you have anything else to add. Just to make sure we got this right, could you clarify if this happens with existing shared links or newly created links too? Thanks! 

Hi @"lauracolleluori" - thanks so much for taking the time to share your thoughts on this and describing your use-case in such detail. I've noted your feedback down in our system and you can let us know if you have anything else to add. Have a lovely week ahead! 

Hey @"mynameissally" - thanks for bringing this to our attention. Could you please clear your browser's cache and/or try another browser and let us know how it goes? If you still get the same error, I'd appreciate a screenshot too. 

Hey @"JohanVenter " - sorry to jump in here, but did you get the chance to follow Megan's suggestion yet?

Hey @"dessita" - thanks for joining the discussion here. Mass un-starring files isn't an option at this time as you noticed, but thank you for the feedback. I've noted it down in our system and you can let us know if you have anything else to add. 

Hey @"SPop" - sorry to hear you're having issues with this. I just gave it a go and I was able to adjust the left side pane's width normally. Could you clear your browser's cache and/or try another browser and let me know how it goes? Thanks!

Sure thing @"cainwit" - you've got

No worries @"Grahamdragon" - we're glad to hear it's sorted now. See you around the Community and take care!

In that case, may we reach out via email to investigate further @"cainwit" ?

Hey @"Obihoernchen" - thanks for using Dropbox and welcome to the Community! Can you please confirm that you're using this way to edit your files? If you're also a Microsoft 365 user, you might be interested in the Microsoft Co-Author beta as well, that's why I'm asking. Let us know more and we'll take it from there, Benni.

Hey @"cainwit" - sorry to hear you're having issues with this. Could you try another browser and let us know if this persists?

Can you try clicking on the three dots next to your backups (as shown in your first screenshot) to see if you can delete them from there @"Grahamdragon" ?

Hey @"Niko81" - sorry to hear you're having issues with this. Since the problem you're facing comes from CloudSync, have you tried reaching out to them for further assistance perhaps?

Hey @"Grahamdragon" - sorry to jump in here, but you should be able to add screenshots in your reply through the camera icon (insert photo option) within your reply's box. If you don't see it, you can try another browser or another device. Keep us posted anyhow!

Hey @"alonzo86" - thanks for bringing this to our attention. Have you reinstalled since you first noticed this behavior? If you did and this persists, you can also perform a clean, advanced reinstall. Let us know of any updates! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"nsns" - sorry to jump in here, but I took a look at your ticket in our system and I can see that our expert has responded to you a little while ago. Please let us know if you're still not getting their emails and we'll take it from there. 

Hey @"gordon451" - sorry to jump in here, but could you attach the screenshots to your reply through the camera icon (insert photo) within your reply's box instead of sending us shared links to them? I'm also removing your shared links for security purposes, to avoid traffic/bandwidth issues etc. Also, did you install the…

Hi there @"Ravip" - thanks for your feedback on this. We've passed it on internally and please let us know if you have anything else to add. 

Sure thing @"gauravachaiah" - you've got

Thanks for the update @"gauravachaiah" In this case, would it be OK if we reached out via email from our end to have a further look internally at this point?