Walter Dropbox Community Moderator

Hi @"johnhalldesign" - thanks for the updates! I just wanted to mention that your Dropbox folder is inside the Library folder when using the Dropbox for MacOS on File Provider which is typically hidden by default. Could you try these steps and let us know if they help? 1. Check to make sure their Library folder is visible.…

Were you able to locate the account you're being charged for using the look up tool Rich provided earlier @"Victoria210"? 

Hi there @"SenB" - sorry to hear about this. Can you please have a look at the version history of those files to see if you can find a previous version to restore? Also, how is this logged in your events page exactly? Let us know more and we'll take it from there.

What does you plan tab report @"Victoria210"? 

In that case, would it be OK if we sent you an email to have a further look internally at this point @"Elly1331"?

Hi there @"issa2" - thanks for joining the discussion here and showing your interest in this. If you're eligible for the plan, you'll be able to upgrade through the page Jay linked in the 'Accepted Solution'. Let us know if you have any other questions. 

Hey @"HAFPTEAM" - sorry to hear you're having issues with this. Can you please clarify if you're getting any specific error when trying to move those files and if you're a team member or a team admin on the account? Thanks!

Hi there @"Jhousefavitguy" - thanks for using Dropbox and posting on our Community! Just to clarify, in your scenario would you all be using the same Dropbox account or separate ones? Do all the accounts belong to the same team Dropbox account by the way? You all should be able to access and download the needed folders…

Hey @"Victoria210" - is it possible that you're looking at an account that's on the free, Basic plan perhaps? If that's so, it's normal that you don't get a cancel option. If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps. 

Hey @"Pdigilio" - sorry to hear about this. If you still get the same error after clearing your browser's cache or on another browser, could you send us a screenshot so that we can have a visual too?

Hi @"mondodesign" - sorry to hear about this. Would it be OK with you if we sent you an email to have a further look internally? 

Hi there @"gingee" - thanks for the report on this. Would it be OK if we reached out via email to have a further look internally? Feel free to share any additional information you think might help our investigation in the meantime. 

Hey @"Vmanda" - have you been able to confirm the owner of the folder you'd like to move on your end? Also, are you doing this via the Admin Console or from your homepage? 

Hey @"repartist" - thanks for bringing this to our attention. Does this persist after rebooting your computer and logging out and back into your account via the app's preferences? Did you by any chance tried using the desktop app on a new Windows profile on your device since you first noticed this? If you have any security…

Hey @"randy123" - could you clarify if the desktop app is up to date or still syncing in your taskbar? Also, how long has it been since you first installed the app on this machine? Did you do it with admin privileges? 

Hi there @"Silentcartoonist24" - thanks for using Dropbox and welcome to our Community! Can you clarify if you're talking about an email notification or a notification you got within the app or on the website? Did you share a file or a folder via a link recently? Let us know more and we'll take it from there. 

Sure thing, George. You've got

Thanks for keeping us in the loop on this, George. May we reach out via email to have a further look internally at this point? 

And does it get stuck at the exact same percentage and/or file @"arbur"? While we're at it, can you clarify your device's OS version and the version of the Dropbox desktop app installed there as well? You can find the version if you hover your mouse over the Dropbox icon in your system tray/menu bar. 

Hey @"arbur" - sorry to hear about this. Have you tried rebooting your computer and unplugging and re-plugging the external drive since you first noticed this? Let us know and we'll take it from there. 

Thanks for the nudge on this @"FesT" Does this persist after rebooting your computer? When you say it's not doing anything, do you mean that it's not responding at all? Let us know more information when you get the chance and we'll take it from there. 

Thanks for clarifying that for us @"Elly1331" Do you happen to have access to the device you originally upload the files from? If so, are you getting the same results there as well? 

I see, thanks for the additional information there @"Elly1331" Out of curiosity, have you tried another wifi network or doing this via cellular data to see if that makes any difference?

What does your plan tab show in regards to your quota breakdown @"vwagner" ? Also, how large are the shared folders you kept? 

Shared folders take up space on your account @"vwagner" Have you tried removing your access from them to see if your space is freed up then?

Thanks for the screenshot @"Elly1331" Could you try renaming the fie and/or downloading it from another browser and let us know if this persists? Also, what is your device's exact OS version and the version of the Dropbox mobile app? When you cleared the app's cache, did you also sign out and back into your account on the…

We're glad to hear it's sorted now and thanks for keeping us in the loop on this @"wjquigs" See you around the Community and have a lovely weekend! 

Thanks for keeping us in the loop on this and please let us know of any updates when you get the chance @"MountainGram" 

HI there @"M02Drop" - thanks for using Dropbox and welcome to our Community! While there's no way to adjust the default resolution that files will be previewed on the website through shared links, you'll always be able to see the full resolution file if you download it from the website and open it locally on your devices.…

Thanks for the additional information @"ransomedbyfire" - much appreciated. Could you let us know the version of the Dropbox mobile app installed on your phone and the version of the Excel app as well? Does this happen with only this specific file or is it affecting other files too? How does this show in the file's version…