Walter Dropbox Community Moderator

Hi there @"mipui" - thanks for the additional information there. We've passed your feedback on to the team and you can let us know if you have anything else to add in the meantime. 

Could you search your email's inbox and junk/spam folder as well and let me know if you can find your ticket with our support team there @"gauravachaiah"?

Hi there @"internetblue" - thanks for using Dropbox and welcome to the Community! I'm afraid it's not possible to resume the backup of an external drive on another computer apart from the one you originally initiated the backup. Thanks for your feedback on this - I've passed it on to the team for their consideration. As…

Hey @"SufyanBMA" - sorry to jump in here, but I wanted to check if you're still having issues with this. If so, could you provide some additional information or screenshots so that we can make sure we're on the same page?

Hi there @"gauravachaiah" - sorry to hear about this. Can you clarify if you upgraded through the website directly of via the app store on a mobile device in the first place? What plan are you on at the moment by the way? Have you tried reaching out to our support team through this page? For billing queries, note that you…

I see, thanks for the additional information @"Gabor V." I've already logged your feedback in our system and you can let us know if you have anything else to add.

Hi there @"jpg2esq" - sorry to hear you're also facing this issue. Would it be alright with you if we sent you an email to investigate further? 

Thank you for all the updates and I'm sorry to hear this issue has impacted your workflow so much @"dandevote" I can see that the expert who's handling your case has gotten back to you via your ticket, so please have a look at your inbox for their message so that you can continue looking into this. 

Thanks for the update on this @"andyincolorado" - could you share your ticket ID as well so that we can look it up in our system? 

Thanks for all the additional feedback on this @"Pookeyblow" I've already passed it on to the team and please let us know if you have anything else to add. 

Hey @"tommysahlin" - thanks for using Dropbox and welcome to the Community! Can you please clarify what type of files you're talking about and how would you be accessing and/or editing the files in the first place from your devices? Thanks!

Hey @"fransvandervleuten" - sorry to jump in here, but does the issue persist if you pause syncing or quit the desktop app completely on your computer? Have you tried reaching out to Adobe directly for further assistance perhaps since you're using their beta version?

Hey @"Eric E.10" - sorry to jump in here, but have you tried setting your backup anew since you installed the desktop app? If not, you can adjust your settings through the app's preferences, under the Backups tab. 

Thanks for the additional information there @"Nemesis666" Would it be OK if we reached out via email to have a further look internally? 

Thanks for the ticket number @"dandevote" I was able to locate it in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you soon, so please keep an eye on your inbox and please let us know if you have anything else to add in the meantime. 

Hey @"peludo" - thanks for bringing this to our attention. Could you try adjusting your bandwidth settings through the desktop app's preferences and/or rebooting your computer and internet router? Let us know how it goes!

Hey @"uBear team" - sorry to jump in here, but could you clarify if this is a shared folder or a team folder instead? Are you trying to share a sub-folder that has already restricted permissions perhaps? Let us know more and we'll take it from there. 

Glad to hear it's sorted now and thanks for the quick update on this, Jordy. See you around the Community and have a wonderful week ahead! 

Hey @"paspao" - thanks for your feedback on this. I've logged it in our system and you can let us know if you have anything to add. Have a lovely week ahead!

Hi there @"dandevote" - sorry to hear about your syncing issue. Could you send us a screenshot of the app's exact status and version as shown in your menu bar/system tray? Also, what is your computer's available hard drive space at the moment? Any additional information is more than welcome! 

Hey @"jvdnieuwendijk" - sorry to hear you're having issues with this. Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? Thanks so much! 

Hey @"EmilianoRosales" - sorry to hear you're having issues with this. I'm not exactly sure what you'd like to accomplish here and what you mean when you say that the file route breaks and shared project? Are you using individual accounts or a team account? Is this shared project an individual file or a shared folder? Any…

Hey there @"Fastfooddrone" - sorry to hear about your syncing issue. Could you clarify your device's exact OS and the desktop app's version and status as shown in your system tray/menu bar? This will help us assist further! 

Hey @"Nemesis666" - sorry to hear you're having issues with this. It sounds like you shared links were banned. What is the exact error message you're getting? Did you receive an email from Dropbox informing you about the ban perhaps? Any additional information is more than welcome!

We're glad to hear it's sorted and thanks for keeping us in the loop too @"PLPL" See you around the Community and have a lovely week ahead! 

Thank you all for the updates! For anyone who's still facing this issue, please let us know here and we'll reach out via email to investigate further. 

Does the issue persist on private browsing windows as well @"DMJS"? Also, have you ensured that your browsers are up to date? 

If you'd like to, you can reach out to our support team for further assistance with this @"EZTejas" - they'll be better equipped to help with account specific information. Let us know if you have anything else to add in the meantime. 

Hey @"Kkang8" - sorry to hear about this. Can you please clarify what you'd like to accomplish and send us a couple of screenshots so that we can have a visual too? If you could also clarify your device's OS, I'd appreciate it. 

Where is your Dropbox folder located as per the Sync tab in the app's preferences @"7ererer" ?