Walter Dropbox Community Moderator

Hey @"bartmcleod" - sorry to hear about this. Can you please let us know your device's exact OS version and the version and status of the Dropbox app as shown in your menu bar? Also, do you see any weird actions or file activity in your events page? Let us know more and we'll take it from there. 

You should be able to attach a screenshot through the camera icon within your reply box @"Dan68" Can you see if this works for you?

Thanks for the cooperation @"rydbomc" -you've got At your convenience, please have a look at your inbox and we'll take it from there. 

Do you see it if you log into your account from a web browser on your iPhone @"ellenms"? Could you try renaming it on the website and let us know if it shows up in the mobile app? 

Hey @"rydbomc" - sorry to hear about this. It sounds like your shared links might have been banned. Would it be OK if we reached out via email to have a further look internally? 

Thanks for the cooperation, Andrew. You've got

Thanks for the additional details @"H. Hanyang" Can you maybe try creating a new OS profile on your computer with admin privileges and try to install the Dropbox desktop app there, and let us know if the issue crops up again?

Hi there @"DataATConsulting" - thanks for using Dropbox and welcome to the Community! Can you please clarify what plan you're on at the moment? Does the events page help with what you had in mind by the way? Let me know more and we'll take it from there. 

Thanks for clarifying that for us @"mapledudu" Could you also let us know your device's exact OS version and the location of your Dropbox folder as per the sync tab in the app's preferences? 

Does the issue persist when you temporarily close the Adobe app completely @"H. Hanyang"?

When you say due to 'permissions', are you getting any particular error @"Dan68"? If so, we'd appreciate a screenshot so that we can have a look too. 

Hey @"andrewkol" - sorry for the late response. Would it be OK with you if we reached out via email to have a further look internally? 

Hey @"cooper5114" - thanks for dropping by our Community! You should be able to adjust your camera uploads settings through the mobile app (in the account tab). For any files or folders that don't show up there, you can manually upload them through the upload (+) button within the mobile app. I hope this helps and please…

Hey @"aarons1" - thanks for clarifying that for us. While we can't really promise anything concrete, would you like us to open a ticket for you so that we can have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hey @"H. Hanyang" - could you try the latest, stable version of the app from this page directly and let us know how it goes? If the issue persists, you can try creating a new OS profile and installing the app there as a test. Keep us posted anyhow.

Are you getting any particular errors when trying to delete files from the folder or the other member @"xorg"? If you do, I'd appreciate a screenshot so that we can have a visual too. Have you considered copying any files you need from the folder into another folder that you own and then leaving the original shared folder?

Hey @"LaEi" - could you send us a screenshot of the X marking you mentioned so that we can have a visual too? Also, can you send us another screenshot showing your system tray? When it comes to making files online-only or available offline, you can have a look here.

Hey @"mapledudu" - could you try the latest, stable version of the desktop app from this page and let us know how it goes?

Hey @"kristenstehli11" - you should be able to attach a screenshot in your reply via the camera icon within your reply box.

Hey @"atmprodu " - thanks for joining the discussion here. As Mark mentioned, there’s no way to automatically combine individual Dropbox accounts at this time, however you should be able to move files between accounts, if needed. Let us know if you have any other questions. 

Hey @"CloudOlive", thanks for bringing this to our attention. Have you tried reaching out to our support team directly for further assistance since you first noticed this? 

Hey @"hqlsolutions" - could you please clarify if you're using the Dropbox website to preview those files or if you're using another video player? 

I see, thanks for confirming this for me @"Raquel7" In that case, may we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Thanks for the additional information @"Dan68" If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

Hey @"Jill_Davies" - did you restore this file from your events page by any chance? Have you taken a look at its original location to see if you can find it now?

Glad to hear it's sorted now and thanks for keeping me in the loop too @"casian1" See you around the Community and take care! 

Hi there @"rajeshdpujara" - sorry to hear about this. How long has it been since you last logged into the account in question? It sounds like you created or logged into a new Dropbox account. Do you see any signs of your files in the events page? Also, when you say you used to log in with a 4 digit pin, are you referring…

Hey @"casian1" - sorry to hear you're having issues with this. Could you please clarify your device's OS version, and the status and version of the Dropbox desktop app as shown in your system tray? Have you taken a look at your syncing settings in the app's preferences? Let me know more and we'll take it from there.

So, you're being asked to log in when you visit this page directly from an incognito window @"Raquel7"?

Hey @"mapledudu" - sorry to hear about this. Does the issue persist after rebooting your computer or quitting and relaunching the Dropbox desktop app?