Walter Dropbox Community Moderator

Thanks for clarifying that for us @"Adamsaundersmusic" Would the walk-around described here work for what you had in mind by any chance? 

You should first un-link your account and then delete your Dropbox folder before re-linking it, Daniel. As for your second concern, you could give it a go with a copy of the files just to be safe. If you end with missing files from Dropbox somehow though, you'll be able to restore them from your deleted files page or the…

I wasn't able to find it as well @"jrkrideau" When it comes to the issue with locating your Dropbox folder, could you provide some additional information so that we can assist further? For example, what is your computer's OS, and the version and status of the Dropbox app as shown in your menu bar/system tray? 

You should be able to add a screenshot through the camera icon within your reply's box @"marcok" Could you give it a go and let me know if it works for you? As for changing your syncing settings now, have you tried adjusting them through the sync tab in the app's preferences? 

Hey @"stevecjames" - to clear your cache, you can follow these steps: On iOS: * Open the Dropbox iOS app. * Tap the account icon (person) in the bottom right. * Tap the gear icon in the top right. * Scroll down and tap Clear cache. * Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart…

Thanks for clarifying that for us @"Noleafcloverx" As a last step, could you try logging out of your account and then back in and let us know if you still get the same results? If the issue persists, we'll reach out via email to investigate further. 

Hey @"jusegur" - thanks for the additional information and the screenshot too. It sounds like you enabled the Dropbox Backup feature at some point. Have you tried disabling it via the app's preferences by any chance?

Hi there @"jrkrideau" - thanks for bringing this to our attention. You should be able to find your posts in your @"jrkrideau". That said, I'm not seeing any posts other than this on your current profile. Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? If you happen…

I see, thanks for clarifying that for us @"LaEi" - so this is not an issue any more or do you still need assistance with this? 

Thanks for the cooperation @"UnwelcomedAcoount" I just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hi there @"marcok" - thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind with online-only files in Dropbox normally. Could you clarify your computer's OS, and the status and version of the Dropbox app as shown in your system tray? Thanks!

If you check the email you mentioned, you should be able to find your ticket's ID too @"univerzitka" Could you have another look and let us know?

Glad to hear that @"PacificNW" See you around the Community and take care!

So you used the website to do this @"PacificNW" - is that correct? In that case, you can close your web session and open a new window on your web browser. 

Thanks for the screenshot @"1000songs" May I ask what Dropbox Sign plan you're on at the moment? This feature is available to Dropbox Sign users on Standard and Premium plans at the moment - that's why I'm asking. 

Thanks for the updates on this @"bartmcleod" I just wanted to mention that Dropbox files or folders not previously set to be available offline may be automatically set to online-only when your hard drive is low on disk space. This means that you'll need to manually make your files available offline again in this case. For…

Are you not able to right click on your Dropbox folder and select the option to make it available offline then @"summerdown"?

Hi there @"tardisbleu" - sorry to hear you're having issues with this. Can you please walk me through the exact steps you take to do this so that I can advise further? Thanks so much!

Hi there @"summerdown" - thanks for posting on our Community! You should be able to adjust your sync settings through the app's preferences under the sync tab normally. Let me know if that helps!

Hi there @"fr_618" - sorry to hear you're having issues with this. Can you please let us know your computer's exact OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? As for making files available offline or online-only, you can have a look here. Please keep me posted!

Do you get the same results after clearing your browser's cache or on another browser as well @"1000songs"? 

Thanks for the screenshot @"LaEi" - much appreciated. If you're still noticing the X markings on your files, could you try copying or moving them out of your Dropbox folder and then back in? Let me know if that does the trick!

Hi there @"UnwelcomedAcoount" - sorry to hear about this. It sounds like your shared links might have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there. 

Hi there @"1000songs" - thanks for bringing this to our attention. Could you try another browser and let us know if you still get the same results? If you do, I'd appreciate a screenshot too. Thank!

Thanks for the cooperation @"leoo" - you've got

Hey @"julia3579" - sorry to hear about your missing file. Could you have a look at your events page and let me know if you can find any signs of it? Also, were you the owner of the file or was it a shared one perhaps? Let us know more and we'll take it from there, Julia. 

Hey @"marifromky" - sorry to hear you're having issues with this. Could you please send us a screenshot of how those files appear on your end so that we can have a visual too? Also, what is your computer's exact OS version, and the version and status of the Dropbox desktop app? If you see those files on the website as…

Thanks for the nudge @"MONTYAGARWAL24" - I just followed up via email, so please take a glance at your email's inbox and we will pick it up from there.

Can you clear the app's cache and let us know if this persists @"ellenms"? * Open the Dropbox iOS app. * Tap the account icon (person) in the bottom right. * Tap the gear icon in the top right. * Scroll down and tap Clear cache. * Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart…

Hey @"emendelson" - thanks for clarifying that for us. Just to check another thing, have you granted Dropbox full disk access?