Walter Dropbox Community Moderator

Hey @"oldjustin" - thanks for letting us know about this. I've just sent you an email to investigate, so please have a look at your inbox, and we'll take it from there.

Hey @"jzurim" - sorry to hear about this. Would it be OK if we reached out via email to have a further look internally? 

Hey @"Chiboko" - thanks for bringing this to our attention. Can you please send us a screenshot of the error you're getting so that we can have a visual too? Did you reboot your computer, and/or quit and relaunch the app since you noticed this? Keep us posted! 

Thanks for the update @"sekturina" You can also let us know your ticket ID so that we can look it up in our system, if needed. 

Are you referring to the update to the Dropbox for Mac OS on File Provider perhaps @"gokenchung"? 

Does this error persist after refreshing your Finder window or rebooting your device @"fooost"?

Was it also up to date before performing the Time Machine rollback @"gokenchung"?

Thanks for the ticket number @"Pieter de Waal" I've located it in our system and passed your comments on the expert who's looking into your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

If you were able to create a new account using the exact same email address, I'm afraid it might not be possible to restore the previous account that was associated with this email address or any of the files that were stored in it. That said, you can reach out to our support team for further assistance through this form.…

Thanks for the additional info there @"fooost" Let us know if this persists after reinstalling the app. 

Could you maybe send us a screenshot of the last page you can get to then @"johnhaig"? Have you tried another browser by the way?

Hey @"gokenchung" - can you confirm that the Dropbox desktop app was and is running on your computer at the moment as well? If so, what is the app's exact status and version as shown in your menu bar? 

Hey @"Pieter de Waal" - thanks for the additional information and sorry to hear this persists. Can you please clarify the version of the Dropbox desktop app that's installed on the affected devices, and when this started happening? Did you try getting in contact with our support team directly by any chance?

Hey @"delgatypicturepost" - sorry to hear about this. Could you clarify your device's exact OS version and the version of the Dropbox desktop app installed there?

Hey @"PetermHart" - did you try to contact our support team as Rich suggested? If you did and got a ticket ID, please share it with us here so that we can look it up in our system. 

I was just making sure we're on the same page there @"Water-Air" - thanks for your nudge on this. The option to swipe through your photos is available when previewing them normally at this time, not full-screen. That said, note that I've noted your feedback in our system and you can let us know if you have anything else to…

Hey @"rarab2" - would it be OK if we sent you an email to have a further look into this? Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

For anyone who's still affected by this, you can contact our support team directly for further assistance with account and device specific information. I'll also let the team know about this and will keep you posted with any updates. 

Hi all, thank you for your reports so far. For anyone who's affected by this issue, could you try the following steps and let us know if they helped improve matters? 1. Quit and re-launch the Dropbox desktop app after rebooting your computer. 2. Sign out from your account and then back in via the app's preferences. 3. Quit…

Could you send us a screenshot of the exact message you're getting so that we can have a visual too @"TheOmnisis"?

Thanks for the additional information @"fooost" - much appreciated. Can you please clarify if you installed the desktop app with admin privileges in the first place giving it full access as outlined here? 

Hey @"TheOmnisis" - did you make sure your device meets the minimum requirements for the install per this page? 

Hey @"Rinconman" - thanks for taking the time to share your thoughts on this. When it comes to the report you mentioned, I'm afraid there's no such function at this time. 

Thanks for keeping me in the loop on this @"pawelb" Would it be OK if we sent you an email to have a further look internally at this point? 

Can you please let us know which part of the advanced reinstall is troubling you @"MountainGram"?

Hey @"misfor" - can you try moving the file out of your Dropbox folder and then back in, or renaming it?

In that case, you can reach out to our support team directly for further assistance with account and device specific information @"Melman" Let us know if you have anything else to ask or add in the meantime. 

Hey @"JuliaPonder" - sorry to hear you're having issues with this. May I ask what is the OS version of your computer, and the version and status of the Dropbox desktop app? if you're on a team account, could you ensure that the team admin has not disabled camera uploads? 

Hey @"stuey6" - sorry to hear about this. Can you clarify your device's OS version, and the version of the Dropbox mobile app installed there? Also, do you notice this when you navigate a specific folder or the photos tab? 

Hey @"ken_804" & @"saggyhaggis" - could you try a clean, advanced reinstall and let me know how it goes?