Walter Dropbox Community Moderator

Hi there @"MADLL" - thanks for posting on our Community! Can you please clarify where exactly you're checking the creation date of your files and maybe send us a screenshot so that we can have a visual too? Thanks so much!

Hey there @"jplatts" - thanks for clarifying that for us. Could you maybe clear your browser's cache or try another browser and let us know if this persists? 

In that case, I'd recommend getting in touch with our support team directly as they'd be better equipped to look into this for you with account specific information @"Trevor Roberts" Let us know if you have anything else to ask in the meantime. 

Hey @"Andromfisk" - thanks for bringing this to our attention. Could you clarify the location of your Dropbox folder as per the sync tab in the app's preferences? Also, have you by any chance tried reinstalling the app since you first noticed this issue? Let us know more and we'll take it from there. 

Hey @"Morbog" - sorry to hear about your missing files. Could you have a look at your deleted files page and the events page and let me know if you were able to restore your files from there? Thanks!

Hey @"Trevor Roberts" - sorry to hear about this. Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? 

Could you also let us know the steps you take that lead to this error @"ianshere"? Are you getting this on the Dropbox app or on the website?

Hey @"ajglendinning" - could you let us know more about the issue you're facing so that we can advise further? Would the backups page help with what you had in mind perhaps?

In that case, I'd recommend getting in touch with our support team directly at this point as they'll be better equipped to handle your request with account and device specific information @"takefive99" Let us know if you have anything else to ask or add in the meantime. 

Hey @"winnieB" - sorry to hear you're having issues with this. Can you please let us know if this file is a shared one or if you're the original owner? Are you able to preview it on the website normally or on your devices after downloading or exporting the file locally? 

I see, thanks for clarifying that for me, Antonis. In this case, I'd recommend getting in touch with our support team directly as they'll be better equipped to look into this for you with account and device specific infrmation. Let me know if you have anything else to ask or add in the meantime. 

Yes, that's highly likely @"solo_here" Otherwise, you'd be able to find them in your deleted files page and/or the events page would show them being uploaded and/or deleted too. Do you maybe have access to the original device you used for your edits to see if you can find your missing files there?

Hey @"winnieB" - could you let us know some additional information so that we can assist further? For example, are you getting this error on a desktop device, on a mobile one, or maybe on a web browser?

Thanks for the update on this @"Antonis_Pet" Can you please try fixing your hardlinks and permissions and let us know if syncing gets stuck at a specific number of files again? If it does, send us a screenshot of that too.

Hi there @"johgphotography" - sorry to hear you're having issues with this. Can you please let us know if you've invited the parents to the folders directly or if you shared a link with them instead? If it's the latter, was a link with view-only rights or edit ones? Any additional information is more than welcome! 

She means that she has already reached out to the email address that's linked to your profile here, on our Community @"stevecjames" Have you taken a look at your email's inbox for her message? You might also want to take a look at the spam/junk folder as well, while at it. 

Hey @"Paul D.4" - could you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? When it comes to your connected devices, you can see them listed in your account's security page. As for changing the location of your Dropbox folder, you should be able to…

While we can't really comment on those 3rd party apps and their features, you might be better off if you reached out to them directly and ask if this would be somehow possible @"RHimadiiev" Let us know if you have anything else you'd like to ask in the meantime. 

So you're not near your account's quota limit then @"ianshere"? Do you see any files taking up space on your homepage or the sharing tab by any chance? 

Any of the folders shown on your screenshot, Marc. A small one would do the trick to test things out. 

In that case, may we reach out via email to have a further look internally @"Blu3"?

Have you tried syncing a sample folder from this window to see how it goes, Marc?

Hey @"Blu3" - sorry to hear about this. Do you maybe have access to a device that was previously linked to the account you're trying to access? 

Hey @"ianshere" - sorry to hear you're having issues with this. Could you clarify what's shown in your plan page in regards to your quota exactly? 

Thanks for the clarification there, Patrick. Could you maybe try the walk-around that's outlined here and let us know if it helps? 

Hey @"GemmaQuaid" - I just wanted to mention that our team is aware of this issue and currently looking into it. For more information and updates, you can have a look at our status page as well.

Thanks for the screenshot @"takefive99" Did you reboot your computer since your team's admin enabled the migration to the Dropbox for Mac OS on File Provider version? Also, has any member of your team been migrated to that version of the app yet? 

Have you by any chance tried another web browser to attach a screenshot in your reply, Marc? As for getting in contact with our support team via email, you can reach out to them via this page. 

I guess this would depend on your needs @"Adamsaundersmusic" You can give it a go if you like though, and let us know if anything else comes up. 

First off I would like to thank you for sharing your experience with us, as well as the steps in order to make it work. That will help out anyone else who runs into the same issue in the future. We really appreciate it and we've also provided your feedback to the team so the information is present on our side. Thanks again…