Walter Dropbox Community Moderator

Let us know of any updates when you get the chance @"Janine45" 

Thanks for the screenshots @"Janine45" - much appreciated! Have you granted Dropbox full disk access as outlined here? 

Hi there @"Cameron McIntosh" - sorry to hear you're having issues with this. Could you please clear your browser's cache and/or try another browser and let us know if this persists? Also, what is the file type of the files you notice this on, and their sizes? Keep us posted!

Hey @"Janine45" - sorry to hear about this. Could you clarify the size of the file, and send us a screenshot of the exact error you're getting?

Hey @"nealnino" - if you find that this issue persists after rebooting your computer and internet router, you might need to contact our support team directly for further assistance with account and device specific information. In any case, let us know of any updates!

Thanks for the clarifications and the screenshots too @"retexan599" It seems that you're referring to files show in your 'Recents' section which cannot be removed. You can generate additional file activity to push it out of view, if needed. I hope this helps!

It seems that you enabled the Dropbox Backup feature on your computer @"yesthatsandra" Could you access the backups tab in the app's preferences and let us know what you see there?

Thanks for the screenshots @"yesthatsandra" - much appreciated. Could you click on the Dropbox icon in your system tray and let me know the app's exact status and version now, after rebooting your computer? 

Hey @"yesthatsandra" - does the issue with the app persist after rebooting your computer? Also, do you see any folders or files being backed up in your backups page? 

Hey @"Jacer" - sorry to hear you're having issues with this. Have you tried clicking on the banner in the upper part of the page and selecting the size option as shown below? Let me know if this helps!

Hi there @"MikeB1971" - thanks for bringing this to our attention and I'm glad to see that it was sorted after pausing and resuming sync. As for the logs you mentioned, you can check for sync issues in the app's preferences after you click on the Dropbox icon in your system tray. I hope this helps a tad. 

Hey there @"antoniovandre" - thanks for posting on our Community. Could you please let us know some additional information about the issue you're having? For example, what is your device's exact OS version and the version of the Dropbox desktop app you're using at the moment? Does the issue persist after rebooting your…

Hey @"strutzart" - do you see any of those folders listed in your selective sync settings in the app's preferences perhaps? Have you ensured that their names don't contain any incompatible characters as well? 

Does the issue persist on a web browser or after downloading and opening the file locally on your device(s) @"SR SLS"? 

Thanks for clarifying that for us @"jeyyo" Could you please clear the app's cache and let us know if this persists? To do this, please follow these steps: * Open the Dropbox Android app. * Tap the menu icon in the top left. * Select Settings. * Select Clear cache. Once you’ve cleared the cache, log out of the Dropbox app,…

Hey @"retexan599" - sorry to hear about this. Could you clarify where exactly you're spotting these files, and send us a full-page screenshot so that we can have a better look? Thanks!

As Jay mentioned this won't be possible at this time @"buzalli" You can alternatively copy or move the folder you'd like to backup into your Dropbox folder and have it sync normally. 

Thanks for the cooperation @"jxt10" - you've got

Hi there @"timothec" - sorry to hear you're having issues with this. Could you clarify the version and the status of the Dropbox desktop app as shown in your menu bar? Also, what plan are you on at the moment? If you could send us a screenshot of the options you get when you right click on your files in the Dropbox folder…

Hey @"higreghi" - sorry to hear about this. Would it be alright with you if we sent you an email to investigate further? 

Hey @"jxt10" - sorry to hear about this. Would it be OK if we reached out via email to have a further look internally at this point?

Hey @"jzurim" - sorry to jump in here, but I can see that Hannah reached out to you via email to investigate further. Are you not able to find her email in your email's inbox or junk/spam folder? 

Sorry to hear you're still having issues with this @"TE16" Would it be OK if we reached out via email to have a further look internally at this point?

When is the last time you remember seeing them on the website @"KafS"? Do you happen to have more than one email addresses perhaps? 

Hi there @"KafS" - sorry to hear about your missing files. If you've ensured that you're logged into the correct account, could you have a look at your events page and let me know if you see any signs of the files there? Thanks!

Did she use the correct email address @"Vibhavan Sompura"? Can she see your account as a member of her family account on her end, or as a member of the shared folder? 

Did you try clicking on the icon shown below and changing the default view @"laurynDanae"?

Hey @"Himank31" - while there's no lifetime plan at this time, you can take a look at this idea and up-vote it to show your interest in this. Let us know if you have any other questions. 

Hi there @"Vibhavan Sompura" - sorry to hear about this. Can you please clarify what plan you're on at the moment, and if you see the shared folders in your sharing tab? Let us know more and we'll take it from there.

Hey @"AnneKC9YL" - sorry to hear you're having issues with this. Can you please clarify if you're all part of the same Dropbox team account or if you're using individual accounts instead? Are you referring to a specific shared folder and how the files are sorted there or something else? If you could send us a screenshot…