Walter Dropbox Community Moderator

Hey there @"jro76" - sorry to hear you're having issues with this. Since you've tried most of the troubleshooting you could from your end, may we reach out via email to have a further look internally? Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. Thanks!

Thanks for the cooperation, Ben. You've got

Would you mind if I sent you an email to the email address that's associated with your profile here, on our Community, so that we can investigate further, Ben?

You don't need to put the affected email address in the form @"Ben46" - just one that you can access so that you can receive our emails. Could you give it a go and let us know how it goes?

Hey there @"Ryanimal" - sorry to hear about this. Are you running any antivirus, firewall or VPN/proxy settings that could be causing issues? Can you please reboot your computer and internet router and let me know if you're still getting the same error? If you do, I'd appreciate a screenshot too. Thanks!

vedHey there @"jade-dutc" - thanks for taking the time to share your thoughts on this with. I've passed it on to the team internally and you can let us know if you have anything else to add. Thanks so much!

They can follow these steps, assuming that they're using a Dropbox for teams account @"Lilochee" 

Are you logged into the same Dropbox account on both devices @"verahsilver"? 

So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome @"Stevenginz"? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too? 

HI there @"Lilochee" - thanks for using Dropbox and welcome to the Community! It sounds like you got an invitation to join a shared folder, not a team account. In this case, since the folder is larger than your account's quota, you'll need to ask the company to share a link to the folder with view only rights, to avoid…

Have you tried clearing your browser's cache or using another browser perhaps @"Stevenginz"?

Can you check your backups page as well @"verahsilver" ?

HI there @"verahsilver" - sorry to hear about your missing files. Can you let us know some additional information about the actions you took so that we can make sure we're on the same page? Do you see any signs of your files in the deleted files page or the events page perhaps? Let us know more and we'll take it from…

Hey @"GioSomma" - thanks for the screenshot. From what you mentioned, it seems that you're running a beta version of the Dropbox desktop app. Could you check if the issue persists on the latest, stable version? Just make sure to toggle off the early releases from your account's settings first. 

I see, thanks for clarifying that for me @"Josef25" Have you by any chance contacted Microsoft directly about this? As a side note, have you tried disconnecting the app integration from your Connected Apps tab and re-connecting it anew since you first noticed this issue? 

Hey @"Josef25" - may I ask how large is the screen of your tablet? If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

Hey @"Reimu" - sorry to jump in here, but could you clarify what exactly you'd like to accomplish here? Are you getting this error when trying to sign into your account or when trying to create a new account using the email address you had used in the past? Could you maybe send us a screenshot so that we can make sure…

Hey @"Talldragon" - I'm sorry to hear about your loss. Have you tried following the steps outlined here by any chance? Let me know and we'll take it from there. 

There must be some sort of permission or third party issue on the OS profile you're working on at the moment @"dplam" Can you try creating a new OS profile and installing the desktop app there? Let me know if you still get the same error. 

Hi there @"Alan Z." - thanks for bringing this to our attention. May I ask if you remember the page or URL you were navigating when you saw that offer? Let us know more and we'll take it from there. 

Could you send me a screenshot of the blue circling mouse icon you're noticing so that I can have a visual too @"mutticampbell"? 

Hey there @"dfertig" - thanks for dropping by our Community! If the shared link was shared with you with view-only rights instead of edit ones, it's normal that you can't upload. In this case, you'd need to ask your collaborator to open a file request for you instead. I hope this helps and please let me know if you have…

You mean the one from this page - right @"mutticampbell"? And what is the app's status as shown in your system tray at the moment? Is it 'up to date' or syncing? As for the missing files you originally mentioned, can you see any signs of them in your deleted files page or the events page by any chance?

Hi there @"mutticampbell" - thanks for the additional information there. I just wanted to mention that you can send us screenshots via the camera icon within your reply box. If you're on a mobile device and not seeing it, you can try requesting the desktop version of the page. Also, can you confirm that this is the thread…

Hey @"D P" - thanks for clarifying that for us. Could you please let me know your computer's exact OS version, and the version and status of the Dropbox desktop app? If you can also let us know your ticket numbers so that we can look them up in our system too, I'd appreciate it. 

Thanks for the cooperation @"yoav60" I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

Sure thing @"Speez" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"Speez" - thanks for the screenshot and the additional information. Would it be OK if we reached out via email to have a further look internally?

Thanks for the additional information and the screenshot too @"worldmatt" It seems that you're on the beta version of the app. Could you try the latest, stable one from this page and let me know if this persists? Just note that you'll need to toggle off the early releases from your account's settings first. 

Hey @"worldmatt" - sorry to hear about this. Could you please clarify the version of your computer's OS, and the version and status of the Dropbox desktop app as shown in your menu bar? A screenshot of the options you get when you right click on files in your Dropbox folder would also help, so feel free to send one as…