Walter Dropbox Community Moderator

Hi there @"Seneca_83" - sorry to hear about your syncing issue. Could you let us know the version and status of the Dropbox desktop app as shown in your system tray at the moment or is it still crashing? Also, how many files are you syncing on your computer? Let us know more and we'll take it from there, Matt. 

Thanks for getting back to us @"trueocean" If you've ensured that this isn't caused by a web browser plugin or extension too, may we reach out via email to have a further look internally? 

Thanks for the cooperation @"_4" - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

And was that before or after adding the macros you mentioned @"trueocean"? 

Hey there @"fransvandervleuten" - sorry to hear about your syncing issue. When you saved your file on your Mac at home, did you make sure that the Dropbox desktop app was running and fully synced (up to date) before closing the app and/or your computer? Did you check the website to see if the file had synced? Let us know…

Thanks for the screenshot @"trueocean" - much appreciated! Could you try creating a copy of the file to the same location and let us know if you get the same results? If you're using the Dropbox mobile app as well, are you able to open it there with no issues? Also, were you able to preview the file on the website at some…

In that case, could you try sharing a link to the screenshots instead @"rthsiung"? Also, could you confirm your automation settings for us please?

They should be able to see the signatures on the doc normally, Giorgio. Let me know if you have any other questions. 

You can check your support options according to your plan on this page. Do you see the email option for example @"PORRITA"?

Hey @"Rakshhit_Sharma" - thanks for posting on our Community and happy Monday! I'm afraid you won't be able to export or download files from the deleted files page without restoring them first. Let us know if you have any other questions. 

You should be able to check if the document is signed or not on the Signatures page, Giorgio. Doesn't this work for you? 

When you say internal space, could you clarify what you mean exactly @"PORRITA"? Have you tried getting in touch with our support team directly about this by the way? They'd be better equipped to help further with account and device specific information. 

​​​​This idea is open. ​​ ​​If you like this idea, please share how this would help you, and vote to show your support. ​​ ​​Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Thanks for clarifying that for us @"trueocean" Could you send us a screenshot of the screen you get stuck on, so that we can have a visual too?

Glad to hear it's sorted now @"HerbalTea" See you around the Community and have a lovely week ahead!

Hi there @"GCinciripini" - thanks for using Dropbox and welcome to our Community! I'm not quite sure I understand the issue you're facing. Could you elaborate a tad for me please? Thanks!

Hey @"HerbalTea" - sorry to hear you're having issues with this. Could you try installing the desktop app from this page directly after rebooting your computer and let me know how it goes? If the issue persists, please send us a screenshot of your computer's taskbar so that we can have a visual too. Thanks!

Yes, you'd be able to retrieve the signed document without the signature from the person who didn't sign it @"Melissa21" Let us know if anything else comes up. 

Could you reboot your computer, unplug and re-plug the iPhone after restarting it as well and let us know if you still get the same error @"PORRITA"? If you do, we'd appreciate a screenshot too.

We're glad to hear you sorted it out in the end @"MichaelPreiss" See you around the Community and have a lovely weekend! 

Hey there @"Melissa21" - thanks for posting on our Community and happy Friday! The document should reflect any changes as soon as your signers take any action on the document itself, but let me know if I'm missing something here. Thanks!

How about on an incognito window window with no web browser extensions or plugins running @"MichaelPreiss"? Are you a personal network and computer or a work one?

Hey @"enzo_nardo" - I just removed your email address from your post. I wanted to mention that we're only able to reach out to you to investigate further internally through the email address that's linked to your profile here, on our Community. You can see the email address on your account's setting page. 

Hey @"MichaelPreiss" - sorry to hear about this. Could you clear your browser's cache or try another browser and let us know if you still get the same results? If you do, may I ask if you're copying and pasting the link from another platform or app perhaps? A screenshot of the exact error you're getting would also help! 

Could you post a screenshot of the options you get when you right click on your files in the Dropbox folder @"jethro7e"? 

Great, thanks for clarifying that for me, Kieran. I've just sent you an email so that we can investigate further. Please take a look at your inbox and we'll take it from there. 

When you say you don't have access to the account, are you referring to the email address that's associated with the Dropbox account you're trying to access, Kieran? 

Hey @"jethro7e" - thanks for posting on our Community and sorry to hear you're having issues with this. Could you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray/menu bar? Thanks!

Hey @"kie___" - did you try contacting our support team from the affected account through this form by any chance? If you did and got a ticket from our system, please share it with us here. Otherwise, let me know and I'll send you an email from my end to investigate further. 

Hey @"Bianca04" - would it be OK if we reached out via email to have a further look internally?