Walter Dropbox Community Moderator

So you used the website to do this @"PacificNW" - is that correct? In that case, you can close your web session and open a new window on your web browser. 

Thanks for the screenshot @"1000songs" May I ask what Dropbox Sign plan you're on at the moment? This feature is available to Dropbox Sign users on Standard and Premium plans at the moment - that's why I'm asking. 

Thanks for the updates on this @"bartmcleod" I just wanted to mention that Dropbox files or folders not previously set to be available offline may be automatically set to online-only when your hard drive is low on disk space. This means that you'll need to manually make your files available offline again in this case. For…

Are you not able to right click on your Dropbox folder and select the option to make it available offline then @"summerdown"?

Hi there @"tardisbleu" - sorry to hear you're having issues with this. Can you please walk me through the exact steps you take to do this so that I can advise further? Thanks so much!

Hi there @"summerdown" - thanks for posting on our Community! You should be able to adjust your sync settings through the app's preferences under the sync tab normally. Let me know if that helps!

Hi there @"fr_618" - sorry to hear you're having issues with this. Can you please let us know your computer's exact OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? As for making files available offline or online-only, you can have a look here. Please keep me posted!

Do you get the same results after clearing your browser's cache or on another browser as well @"1000songs"? 

Thanks for the screenshot @"LaEi" - much appreciated. If you're still noticing the X markings on your files, could you try copying or moving them out of your Dropbox folder and then back in? Let me know if that does the trick!

Hi there @"UnwelcomedAcoount" - sorry to hear about this. It sounds like your shared links might have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there. 

Hi there @"1000songs" - thanks for bringing this to our attention. Could you try another browser and let us know if you still get the same results? If you do, I'd appreciate a screenshot too. Thank!

Thanks for the cooperation @"leoo" - you've got

Hey @"julia3579" - sorry to hear about your missing file. Could you have a look at your events page and let me know if you can find any signs of it? Also, were you the owner of the file or was it a shared one perhaps? Let us know more and we'll take it from there, Julia. 

Hey @"marifromky" - sorry to hear you're having issues with this. Could you please send us a screenshot of how those files appear on your end so that we can have a visual too? Also, what is your computer's exact OS version, and the version and status of the Dropbox desktop app? If you see those files on the website as…

Thanks for the nudge @"MONTYAGARWAL24" - I just followed up via email, so please take a glance at your email's inbox and we will pick it up from there.

Can you clear the app's cache and let us know if this persists @"ellenms"? * Open the Dropbox iOS app. * Tap the account icon (person) in the bottom right. * Tap the gear icon in the top right. * Scroll down and tap Clear cache. * Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart…

Hey @"emendelson" - thanks for clarifying that for us. Just to check another thing, have you granted Dropbox full disk access? 

Hey @"bartmcleod" - sorry to hear about this. Can you please let us know your device's exact OS version and the version and status of the Dropbox app as shown in your menu bar? Also, do you see any weird actions or file activity in your events page? Let us know more and we'll take it from there. 

You should be able to attach a screenshot through the camera icon within your reply box @"Dan68" Can you see if this works for you?

Thanks for the cooperation @"rydbomc" -you've got At your convenience, please have a look at your inbox and we'll take it from there. 

Do you see it if you log into your account from a web browser on your iPhone @"ellenms"? Could you try renaming it on the website and let us know if it shows up in the mobile app? 

Hey @"rydbomc" - sorry to hear about this. It sounds like your shared links might have been banned. Would it be OK if we reached out via email to have a further look internally? 

Thanks for the cooperation, Andrew. You've got

Thanks for the additional details @"H. Hanyang" Can you maybe try creating a new OS profile on your computer with admin privileges and try to install the Dropbox desktop app there, and let us know if the issue crops up again?

Hi there @"DataATConsulting" - thanks for using Dropbox and welcome to the Community! Can you please clarify what plan you're on at the moment? Does the events page help with what you had in mind by the way? Let me know more and we'll take it from there. 

Thanks for clarifying that for us @"mapledudu" Could you also let us know your device's exact OS version and the location of your Dropbox folder as per the sync tab in the app's preferences? 

Does the issue persist when you temporarily close the Adobe app completely @"H. Hanyang"?

When you say due to 'permissions', are you getting any particular error @"Dan68"? If so, we'd appreciate a screenshot so that we can have a look too. 

Hey @"andrewkol" - sorry for the late response. Would it be OK with you if we reached out via email to have a further look internally? 

Hey @"cooper5114" - thanks for dropping by our Community! You should be able to adjust your camera uploads settings through the mobile app (in the account tab). For any files or folders that don't show up there, you can manually upload them through the upload (+) button within the mobile app. I hope this helps and please…