Walter Dropbox Community Moderator

Thanks for the update on this @"Antonis_Pet" Can you please try fixing your hardlinks and permissions and let us know if syncing gets stuck at a specific number of files again? If it does, send us a screenshot of that too.

Hi there @"johgphotography" - sorry to hear you're having issues with this. Can you please let us know if you've invited the parents to the folders directly or if you shared a link with them instead? If it's the latter, was a link with view-only rights or edit ones? Any additional information is more than welcome! 

She means that she has already reached out to the email address that's linked to your profile here, on our Community @"stevecjames" Have you taken a look at your email's inbox for her message? You might also want to take a look at the spam/junk folder as well, while at it. 

Hey @"Paul D.4" - could you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar? When it comes to your connected devices, you can see them listed in your account's security page. As for changing the location of your Dropbox folder, you should be able to…

While we can't really comment on those 3rd party apps and their features, you might be better off if you reached out to them directly and ask if this would be somehow possible @"RHimadiiev" Let us know if you have anything else you'd like to ask in the meantime. 

So you're not near your account's quota limit then @"ianshere"? Do you see any files taking up space on your homepage or the sharing tab by any chance? 

Any of the folders shown on your screenshot, Marc. A small one would do the trick to test things out. 

In that case, may we reach out via email to have a further look internally @"Blu3"?

Have you tried syncing a sample folder from this window to see how it goes, Marc?

Hey @"Blu3" - sorry to hear about this. Do you maybe have access to a device that was previously linked to the account you're trying to access? 

Hey @"ianshere" - sorry to hear you're having issues with this. Could you clarify what's shown in your plan page in regards to your quota exactly? 

Thanks for the clarification there, Patrick. Could you maybe try the walk-around that's outlined here and let us know if it helps? 

Hey @"GemmaQuaid" - I just wanted to mention that our team is aware of this issue and currently looking into it. For more information and updates, you can have a look at our status page as well.

Thanks for the screenshot @"takefive99" Did you reboot your computer since your team's admin enabled the migration to the Dropbox for Mac OS on File Provider version? Also, has any member of your team been migrated to that version of the app yet? 

Have you by any chance tried another web browser to attach a screenshot in your reply, Marc? As for getting in contact with our support team via email, you can reach out to them via this page. 

I guess this would depend on your needs @"Adamsaundersmusic" You can give it a go if you like though, and let us know if anything else comes up. 

First off I would like to thank you for sharing your experience with us, as well as the steps in order to make it work. That will help out anyone else who runs into the same issue in the future. We really appreciate it and we've also provided your feedback to the team so the information is present on our side. Thanks again…

Thanks for clarifying that for us @"Adamsaundersmusic" Would the walk-around described here work for what you had in mind by any chance? 

You should first un-link your account and then delete your Dropbox folder before re-linking it, Daniel. As for your second concern, you could give it a go with a copy of the files just to be safe. If you end with missing files from Dropbox somehow though, you'll be able to restore them from your deleted files page or the…

I wasn't able to find it as well @"jrkrideau" When it comes to the issue with locating your Dropbox folder, could you provide some additional information so that we can assist further? For example, what is your computer's OS, and the version and status of the Dropbox app as shown in your menu bar/system tray? 

You should be able to add a screenshot through the camera icon within your reply's box @"marcok" Could you give it a go and let me know if it works for you? As for changing your syncing settings now, have you tried adjusting them through the sync tab in the app's preferences? 

Hey @"stevecjames" - to clear your cache, you can follow these steps: On iOS: * Open the Dropbox iOS app. * Tap the account icon (person) in the bottom right. * Tap the gear icon in the top right. * Scroll down and tap Clear cache. * Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart…

Thanks for clarifying that for us @"Noleafcloverx" As a last step, could you try logging out of your account and then back in and let us know if you still get the same results? If the issue persists, we'll reach out via email to investigate further. 

Hey @"jusegur" - thanks for the additional information and the screenshot too. It sounds like you enabled the Dropbox Backup feature at some point. Have you tried disabling it via the app's preferences by any chance?

Hi there @"jrkrideau" - thanks for bringing this to our attention. You should be able to find your posts in your @"jrkrideau". That said, I'm not seeing any posts other than this on your current profile. Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? If you happen…

I see, thanks for clarifying that for us @"LaEi" - so this is not an issue any more or do you still need assistance with this? 

Thanks for the cooperation @"UnwelcomedAcoount" I just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hi there @"marcok" - thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind with online-only files in Dropbox normally. Could you clarify your computer's OS, and the status and version of the Dropbox app as shown in your system tray? Thanks!

If you check the email you mentioned, you should be able to find your ticket's ID too @"univerzitka" Could you have another look and let us know?

Glad to hear that @"PacificNW" See you around the Community and take care!