Walter Dropbox Community Moderator

Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hey @"matt_maccormack" - thanks for bringing this to our attention. If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further? Thanks!

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In that case, I'd recommend getting in touch with our support team directly since they'll be able to help further with account and device specific information at this point @"sbahles" You can also let us know your ticket ID here so that we can look it up in our system as well, if needed. 

Hey @"Tomajev" - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point? Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different…

Hey @"tythecopper" - thank you for the clarification and the additional information too. We've noted your feedback down in our system and the team is aware as well. Let us know if you have anything else to add. In the meantime, feel free to elaborate on your use-case. For example, why do you need to use a USB since you're…

Thanks so much for keeping us in the loop on this and I'm also glad to hear you managed to sort it out in the end as well @"edrob" Let us know if anything else comes up in the future.

And is this the device you were referring to earlier or another one @"Marc von Amsberg"? 

Thanks for the ticket ID @"dbxfaxisnotworking" I was able to locate it in our system and I saw that the expert who was handling your request replied to you on Wednesday. Did you get the chance to see their response? 

I'm sorry, I forgot to link the instructions for the advanced reinstall @"sbahles" You can follow the steps outlined here and let us know of any updates. 

Thanks for the update on this @"sbahles" - much appreciated. If a simple reinstall didn't help, you can try an advanced reinstall as well. Just make sure to use the offline installer from this page during the process. Let us know how it goes!

edI see now, thanks for the screenshot @"AndreaMa" I've passed your feedback on to the team internally and you can let us know if you have anything else to add. Thanks so much. 

Thanks for the clarification @"KEAlt" Would it be OK if we send you an email to have a further look internally at this point? 

Hey @"phlach" - thanks for bringing this to our attention. If you've already tried another browser and this issue persists, you can reach out to our support team directly for further assistance with account specific information. Let us know of any updates! 

Most likely yes, it will cause a re-indexing of your files in Dropbox, but it's essential that you update the app's version since the outdated version you're currently using might be causing syncing issues etc. Let us know of any updates @"alex g.33" 

Hey @"massacre" - sorry to hear about this. If you made sure that you're logging into the correct Dropbox account, can you have a look at your deleted files page and the events page and let me know if you can find your missing files there? Thanks!

And were you able to restore from there by any chance @"rebeccamac"? 

I'm not entirely sure why you're unable to send us a screenshot of the options you're getting when you right click on your files @"AndreaMa" - could you elaborate a tad on your last message? 

Thanks for the cooperation @"0b0gp8crs" - I've just followed up via email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi from me too @"rebeccamac" - thanks for the additional information. Do you see any signs of the folder in question in your events page? 

Thanks for the update on this @"0b0gp8crs" Would it be OK if we reached out via email to have a further look internally? 

Hi there @"AndreaMa" - thanks for taking the time to share your thoughts on this with us. Can you please clarify the option you're referring to exactly and your computer's OS version? If you could also send us a screenshot of the options you're now getting when you right click on your files in Dropbox, I'd appreciate it.…

Hey @"willy999" - sorry to hear you're having issues with this. Can you try logging out of your account through the app's preferences and then back in again? If syncing gets stuck at indexing the same number of files, you can try fixing your hardlinks and permissions. Apart from that, note that you should be able to tell…

Thanks for the additional information and the screenshots too @"mrjw" - most appreciated. Can you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar? Also, can you confirm that you're trying to do this on files or folders that are inside your Dropbox folder? I'm only…

And where does the blue hyperlink lead you when you click on it @"Sir_Caramel"? If you're on the Basic plan, have you ensured that you're not connecting more than 3 devices to your account as you might be hitting your device limit? 

Hi @"Sir_Caramel" - sorry to hear you're having issues with this. Have you tried clicking on the "Show me help for this issue." option at all? Since you've already done some troubleshooting and still get an error when trying to install the Dropbox desktop app on your Windows computer, could you try an advanced reinstall…

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"show" Me Shorts Let us know if anything else comes up! 

Hi there @"dbxfaxisnotworking" - thanks for bringing this to our attention and sorry to hear about the frustration this has caused so far. While I can't really address your concerns, could you maybe let us know your ticket ID for your interaction(s) with our support team so that we can look it up in our system? Let me know…

Thanks for the screenshot and the additional information too @"edrob" - most appreciated. From what I can see, the parent folder is not shared but the folders that are located within it are. Do you get the option to unshare the folders that are shown with the icon of the two people? 

Hi there @"spilly82" - thanks for flagging this with us. I've passed your comments on to the team and you can let us know if you have anything else to add. Cheers!