Walter Dropbox Community Moderator

Could you clarify the error you're getting or send us a screenshot so that we can have a visual too @"Nicolas Koutsikas"?

Hey @"Paloma2025" - sorry to hear about this. In such cases, you can reach out directly to our support team through this form. Just make sure to use an incognito window where you're not signed into any Dropbox account and fill in all the relevant information. In case you come across an issue though, please let us know here…

In that case, could you send us a screenshot of the paperclip icon as shown on your end so that we can have a visual too @"amcoffice"? 

Sure thing @"will_212121"- I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

Hey @"amcoffice" - sorry for the late response, but are you still having issues with this? 

I see, thanks for the additional details there @"rachminion" - much appreciated. I've also passed your feedback on to the team internally and you can let us know if you have anything else to add.

Hey @"will_212121" - sorry to hear about this. Could you clear your browser's cache and/or try another browser and let us know if this persists? If it does, we can send you an email to investigate further. 

Hey @"Joris-Jornature" - sorry to hear about your missing files. Can you please clarify if you're referring to Dropbox Paper docs or if you noticed other files missing too? Have you tried taking a look at the events page? It's the place where all uploads, edits, and deletions are normally logged, so it should give a hint.…

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more!

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more!

Hi @"rachminion" - thanks for sharing your thoughts on this with us. Just to clarify, when you say you can't delete links from team members that have left the team, are those members active in the team (occupying licenses) or are they removed now? If it's the latter, did you transfer the content of those deleted team…

Hi there @"AhmedToldo" - thanks for using Dropbox and posting on our Community! Could you maybe send us a screenshot of where you're spotting this so that we can have a visual too? Thanks a bunch! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi there @"JM582" - sorry to hear about this. Have you tried removing the mentioned device from your account's Security page directly? Let me know if that would do the trick for you!

Hey @"Paul Lost Files" - sorry to hear about this. When you say you didn't use Dropbox for some time now, how long has it been since you last signed into your account? If you made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you see any signs of your…

Hey @"Marc S.7" - thanks for the additional information and the screenshot too. Just to clarify, have you ensured that these people are not members of any shared files or folders in your account at the moment? If you remove them from your shares, they should be gone from your list of external collaborators, that's why I'm…

Those cardboard boxes (icons) come from One Drive and not Dropbox @"L_" Have you tried temporarily disabling it or even uninstalling it to see how it goes? 

Hey @"Alain_P" - sorry to hear you're having issues with this. Can you please let us know your device's OS version and the version of the Dropbox mobile app that's installed there as well? A screenshot of where you're spotting the storage space discrepancy would also help!

I see, thanks for the additional feedback @"mjc" - much appreciated. I don't have anything to add to this, but I'll leave this thread open for others, in case they want to jump in and share their own thoughts and insights on this. 

Hi there @"mjc" - thanks so much for taking the time to share your detailed thoughts on the new version of Dropbox Paper and its current interface. From my side, I will make sure to log your feedback internally, and if there's something you'd like to expand further on, please don't hesitate to reach back out. Apart from…

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"JoySR" See you around the Community and please let us know if anything else comes up. 

Are these files inside your Dropbox folder @"L_"? Also, what is the app's exact status as shown in your system tray? Is it 'up to date' or still syncing perhaps? As for the syncing icons, you can have a look at this Help Center article for more information.

Are you using the Dropbox Backup feature by any chance @"L_"? A screenshot of what's troubling you would also help, so feel free to send us one in your next response. 

The "early releases" option should be a bit further down on that page @"L_" - did you find it to toggle it off? 

I see, thanks for the additional information @"Chatterbox" - much appreciated. Could you send us a screenshot of the options you get when you right/ctrl-click on the files inside your Dropbox folder and another one, showing the warning you mentioned? Since you've been having issues with this for a while now, have you tried…

Did you toggle off the 'early releases' from your account's settings before installing the latest, stable version of the Dropbox desktop app @"L_"? 

I see, thanks for the additional information @"Nicolas Koutsikas" - much appreciated. Can you please clarify your device's OS version and the version of the Dropbox app installed there as well? As mentioned, a screenshot would also help!

Hi @"Ben100" - sorry to hear about this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are you able to do this via a web browser normally and does it persist on both cellular data and via WiFi? 

When you say that the app no longer starts, can you maybe send us a screenshot of the exact error you're getting @"klubasek"? Otherwise, we could send you an email to have a further look internally as well at this point. 

Hey @"Nicolas Koutsikas" - thanks for posting on our Community and sorry to hear about this. Just to make sure we're on the same page, can you send us a screenshot of what's troubling you? Have you tried clearing your browser's cache and/or using another browser since you first noticed this? Let us know more and we'll take…