Walter Dropbox Community Moderator

Thanks for the screenshots and the additional information @"leadcro" - much appreciated! Would it be OK with you if we reached out via email to have a further look internally at this point? 

Thanks for the cooperation @"hrnadal" - I just sent you an email so please have a look at your inbox and we'll take it from there. 

Thanks for the additional information there @"timb75" - much appreciated. Could you maybe send us a screenshot of what you get on your end so that we can have a visual too?

In that case, may we reach out via email to have a further look internally at this point @"hrnadal"?

Hi there @"kathybccs" - sorry to hear you're having issues with this. It sounds like you're using a Dropbox account that's on the Basic plan and you're referring to a shared folder instead of a shared account which would be on a Dropbox for Business plan for teams. Could you have a look at your plan tab and let me know…

Hey @"amjax" - sorry to hear about this. Could you clear your browser's cache and/or try another browser to do this and let us know how it goes?

I see, thanks for the additional information there @"hrnadal" Can you please clarify the status of the files (by checking their syncing icons) and if you get the same results when using 'Save as' within the Dropbox folder?

Hi there @"JohnnyMx2" - sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your task bar? Does the issue persist if you boot your computer in Safe Mode? Let us know more when you get the chance, and we'll take it from there. 

Thanks for the cooperation @"plambeth06" - you've got e-mail. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"noragoddard" - could you please clarify if you're the owner of this specific folder or if it's shared with you? Note that you can unshare a folder as long as the folder doesn’t have any shared folders inside of it and the folder isn’t inside another shared folder.

Thanks for clarifying that @"hrnadal" Do you get the same results if you completely quit the Dropbox desktop app as well? Are you using the Adobe Creative Cloud by the way? 

Hey there @"cloudres" - thanks for posting on our Community! Are you familiar with the Dropbox Backup feature by any chance? This would help keep those folders backed up from all of your devices, but they'd be named after your linked devices. If you'd like to sync them, you'd need to copy or move them into your Dropbox…

While I can't promise anything on this, we'd be happy to look into it privately through email at this point @"plambeth06" If it's alright with you, please let us know and we'll reach out via email to investigate further. 

Feel free to take your time @"BasicUser" - just let us know of any updates. 

In that case, could it be that you or your husband somehow initiated that transfer by accident @"plambeth06"? Are you able to delete it through the ellipsis button?

Hey @"Junglerevives" - sorry to hear about this and thanks for the screenshot. Is this affecting one file only or all of the files in Dropbox Replay? Also, can you please clarify if you're getting the same error on another browser or an incognito window with no extensions or plugins running?

Hi there @"Morikone" - sorry to hear about this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray so that we can have a look too?

Thanks for clarifying that for us @"hrnadal" - much appreciated. Have you tried pausing sync when you edit the file and resuming it after you're done with your edits? 

Hey @"soonerdm" - thanks for clarifying that for us. May I ask if you're getting the same results on other browsers as well? If you do, does this occur for folders you own or for ones that are owned by others only? 

Hi @"MajinBrut" - I was able to find your email and just replied to you. Thanks for the nudge!

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Peejay51" See you around the Community and have a lovely weekend! 

Hi @"ron323" - thanks for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. Also, note that you can post your feature requests in our Share an Idea area following these tips. Cheers!

In that case, could it be that iMessage is somehow compressing the file @"hw213nw"? Maybe there's a limitation that they need to abide by?

Hey @"megamunch" - thanks for taking the time to share your thoughts on this with us and I appreciate the details you provided too. I just wanted to mention that your initial points are outlined in this Help Center article. When it comes to the tests you ran, can you please provide some additional information? Are you…

Thanks for clarifying that for us @"Pekkztr" did you try any of the mentioned suggestions yet? 

No worries, Tim. We're glad to hear you're back up and running and thanks for keeping us in the loop too. See you around the Community and take care! 

Thanks for that additional information @"TimRobinson" - much appreciated. Does this persists after rebooting your computer? If it does, can you quit the app and relaunch it after signing out and back into your account through the app's preferences? If you still get the same results, please send us a screenshot so that we…

Hi there @"funwin" - thanks for bringing this to our attention. Can you please let us know the exact version of the computers you're noticing this on and the version of the Dropbox desktop app installed there as well? Does the issue go away after rebooting your computers or quitting and relaunching the app by any chance?…

I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Frank. See you around the Community and take care! 

Thanks for the additional information @"Frank Doebbelin" - much appreciated. If you're still unable to log into your account on your tablet, may we reach out via email to have a further look internally at this point?