Walter Dropbox Community Moderator

Could you resume syncing and send me a screenshot of the options you get when you right click on your files inside the Dropbox folder @"charlotte c.11"? 

You should be able to check on your end by trying to sign into the account by using the email address and password you were using for the account that's associated with the email address you received the email you originally mentioned @"NargisH"

Hi there @"charlotte c.11" -- sorry to hear about this. Could you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Thanks for the cooperation @"JacquiJR" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Hedrik" - thanks for the ticket number. I can see that a member of my team has responded back to you there so I'd recommend that you take a look at your inbox for their message and let us know if you have anything else to add. 

Hey @"WokeDucks" - sorry to hear about this. Can you send us a screenshot of how it looks on your end so that we can have a visual too? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray? 

Hey @"Dimitrios2024" - thanks for letting us know about this. Have you tried any of the troubleshooting steps mentioned in this thread since you first noticed this, like a re-install of the app etc? 

Hi @"JacquiJR" - sorry to hear you're having issues with this. From what I gather you've already tried using our self-served look-up tool but it didn't help much. If that's correct, please let me know if you'd like me to send you an email to have a further look internally and I'll use the email address that's linked to…

Hi @"David C.163" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your system tray? A screenshot of the options you get when you right click on files inside your Dropbox folder showing their syncing icons as…

Hi there @"JasG" - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? Also, what happens when you right click on your files in your Dropbox folder and select the 'make available offline'…

I see, thanks for the additional information @"Pelle Busch-Jensen" It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead? Just make sure you toggle off the 'early releases' from your account's settings first. 

I'm glad to hear it's sorted now and thanks for the update @"studio_jhh" I've also noted your feedback on our system and you can let us know if anything else comes up. 

Hey there @ArturV - thanks for bringing this to our attention. If it's not too much to ask, can you try creating a new OS profile and try to install the desktop app there? Do you get the same results? 

Hi there @"Pelle Busch-Jensen" - sorry to hear about this. Can you please clarify your computer's exact OS, and the version and status of the Dropbox desktop app as shown in your menu bar? A screenshot of the exact error you're getting would also help! 

I'm glad to hear that @"fjf" - let us know if anything else comes up and have a lovely weekend! 

Hey @"studio_jhh" - sorry to hear about this. When you say it's gone from the web interface, I'm assuming you're referring to your account's homepage and the sharing tab. Am I correct? Can you take a look at your events page and the deleted files page to see if you can find it there? 

Could it be that they were part of a Dropbox Backup then @"89jaka"?Can you have a look at your backups page and let me know what you find? 

Are you still having issues with this @"fjf"? 

Hi there @"89jaka" - sorry to hear about your missing files. How long has it been since you last saw them on the website? Were they in a shared folder perhaps? If you made sure you're logged into the correct account, can you have a look at your events page and let us know what you find? This is the place where all uploads,…

Thanks for the confirmation on this @"esheafe" - much appreciated. Indeed, using "open file in > Replay" will open the same file on Replay, even if we've renamed it. Taking into consideration your comments, and what you would want to see possible, I've passed this along to our team internally on your behalf. Aside from…

I see, thanks for letting me know about this @"Nello Aun" Nevertheless, can you try my previous suggestion and let me know of any updates?

It looks like you're using the beta version of the app @"Nello Aun" - could you try the latest, stable version from this page directly and let us know how it goes? Just make sure to toggle off the 'early releases' from your account's settings first. 

Hi @"Nello Aun" - sorry to hear about this. Can you clarify your computer's OS version and the version and exact status of the Dropbox desktop app as shown in your menu bar? 

Hi there @"Mistic_John" - thanks for the additional information there. Can you please try a reinstall and let me know if this persists? If it does, you could also try creating a new OS profile and trying to install the app there. 

Hi there @"fjf" - sorry to hear about this. Can you please clarify how long have you been seeing this error and if this has happened in the past again? Did you receive an email from Dropbox informing you about it? Let me know and we'll take it from there. 

I'm not sure what you're referring to exactly @"Nicolas Koutsikas" - could you elaborate a tad for me please? 

Thanks for the cooperation so far @"Nicolas Koutsikas" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"dcabrames" - thanks for joining our Community! We're happy to hear you sorted this out, but please let us know if anything else comes up. Cheers! PS: You cannot disable the auto-updates at this moment as each new version of the Dropbox desktop app includes a number of key updates so it’s important that you run the…

If you get the same results while copying and pasting your screenshot too, may we reach out via email to investigate further @"Nicolas Koutsikas"? 

Can you try dragging and dropping it instead in that case or using another browser @"Nicolas Koutsikas"?