Walter Dropbox Community Moderator

So you're unable to copy or move them out of your Dropbox folder and then back in @"andreasgrill"? 

I see, thanks for letting me know about this @"andreasgrill" Can you click on the app's icon and let me know if you see any sync issues reported in the relevant tab ('view sync issues' option after clicking on your avatar)? Also, have you tried logging out of your account and then back in via the app's preferences? Are you…

Hi there @"Edwin" - thanks for posting on our Community and happy Friday! Could you have a look at your backups page and let me know what you find? Thanks so much!

Glad to hear that and thanks for the screenshot too @"andreasgrill" - much appreciated. Can you please send us another one to see the Dropbox desktop app's exact status as shown in your menu bar at the moment? Have you tried fixing your hardlinks and permissions by any chance since you noticed this issue? 

Hey from me too @"andreasgrill" - thanks for the update on this. Could you try copying and pasting your screenshot in your reply box instead and let us know if you get the same results?

It seems that the ability to add expiration dates or passwords to shared links is not available to the Dropbox Family plan at the moment @"jsnyc7" If you need this kind of functionality, you'd need to upgrade to the plans that currently support it such as the Dropbox Professional, Essentials, Standard, Advanced, Business,…

We can't really know what program this could be coming from, or if it's coming from your computer's OS directly, but you can try quitting or disabling any 3rd party apps that are running on your computer to see if they're somehow causing this file to show up. You can start with security or backup/syncing apps and take it…

Glad to hear it's sorted now and thanks for keeping me in the loop too @"Jerry Jeon" Let us know if anything else comes up! 

I see, thanks for clarifying that for me @"Jerry Jeon" - in that case, can I send you an email to the email address you're using for your current Dropbox account? 

Hey @"Jerry Jeon" - sorry to hear you're having issues with this. Can you try again after clearing your browser's cache or on another browser and let me know how it goes? If you check your spam/junk folder as well and still can't find the email, we can reach out via email to the email address that's connected to your…

Hi @"gerry_51" - sorry to hear you're having issues with this. Can you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same results? If you do, I'd appreciate a screenshot too. Thanks!

Thanks for the additional info and the screenshots too @"David C.163" - much appreciated. Can you just hover you mouse over the Dropbox icon in your system tray to see its status and version as well? For example, is it 'up to date' or syncing? Also, I'm still not able to see any syncing icons on your files in the Dropbox…

Thanks for pointing that out @"JacquiJR" - much appreciated. And don't worry, we're already investigating this internally with the correct Jacqui (i.e. @"Jacqui " ). Cheers!

Yes, that would be my next suggestion too @"WokeDucks" Let us know how it goes!

Hi @"designcola" - thanks for taking the time to share your thoughts on this with us. I've noted your feedback in our system and you can let us know if you have anything else to add. Thanks! --- 嗨 @"designcola" - 感谢您花时间与我们分享您的想法。 我已在我们的系统中记录了您的反馈，如果您还有其他要补充的内容，请告诉我们。 谢谢！

If you still have issues with this, you can reach out to our support team directly as they'll be better equipped to assist further with account and device specific information @"Pelle Busch-Jensen" Let us know of any updates!

Thanks for the screenshots @"WokeDucks" - much appreciated. It seems that you're running a beta version of the Dropbox desktop app. Can you check if you get the same results on the latest, stable version from this page as well? Just make sure to toggle off the 'early releases' from your account's settings first. 

Could you resume syncing and send me a screenshot of the options you get when you right click on your files inside the Dropbox folder @"charlotte c.11"? 

You should be able to check on your end by trying to sign into the account by using the email address and password you were using for the account that's associated with the email address you received the email you originally mentioned @"NargisH"

Hi there @"charlotte c.11" -- sorry to hear about this. Could you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Thanks for the cooperation @"JacquiJR" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Hedrik" - thanks for the ticket number. I can see that a member of my team has responded back to you there so I'd recommend that you take a look at your inbox for their message and let us know if you have anything else to add. 

Hey @"WokeDucks" - sorry to hear about this. Can you send us a screenshot of how it looks on your end so that we can have a visual too? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray? 

Hey @"Dimitrios2024" - thanks for letting us know about this. Have you tried any of the troubleshooting steps mentioned in this thread since you first noticed this, like a re-install of the app etc? 

Hi @"JacquiJR" - sorry to hear you're having issues with this. From what I gather you've already tried using our self-served look-up tool but it didn't help much. If that's correct, please let me know if you'd like me to send you an email to have a further look internally and I'll use the email address that's linked to…

Hi @"David C.163" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your system tray? A screenshot of the options you get when you right click on files inside your Dropbox folder showing their syncing icons as…

Hi there @"JasG" - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar? Also, what happens when you right click on your files in your Dropbox folder and select the 'make available offline'…

I see, thanks for the additional information @"Pelle Busch-Jensen" It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead? Just make sure you toggle off the 'early releases' from your account's settings first. 

I'm glad to hear it's sorted now and thanks for the update @"studio_jhh" I've also noted your feedback on our system and you can let us know if anything else comes up. 

Hey there @ArturV - thanks for bringing this to our attention. If it's not too much to ask, can you try creating a new OS profile and try to install the desktop app there? Do you get the same results?