Walter Dropbox Community Moderator

Thanks for the additional information and the screenshots too @"Ben P.1" - most appreciated. Can you clarify the version and status of the Dropbox desktop app as shown in your menu bar at the moment? Also, have you tried a different network since you noticed this today? Could you maybe send us a screenshot of how the files…

Thanks for the clarification and additional information @"PDub81" If you made sure that the app's version and your phone's version are up to date, may we reach out via email to investigate further? 

Hey @"Khandy" - sorry to hear about this. Could you please let us know your ticket ID so that we can look it up in our system? Thanks so much!

Hi @"MagicEngr" - thanks for bringing this to our attention. Can you please let me know your computer's exact OS version?Also, did you install it with admin privileges after performing the advanced reinstall you mentioned? Let me know more and we'll take it from there. 

Thanks for the ticket number @"access777" - much appreciated. I was able to locate it in our system and passed your comments on to the agent who's handling your case. They'll be reaching out to you soon, but please let me know if you have anything else to add. 

This would be up to you and your current needs @"Damia Amiruddin" Just note that the $10 you're seeing is per user on the account and these plans come with a minimum of 3 users at this time. For more information about the plans and the features they offer, you can take a look at the pages I linked in my first response. 

When you say you tried the free trial, are you referring to a Dropbox plan or a Dropbox Sign plan instead @"Damia Amiruddin"? As for the plan you'll need, it sounds that the Dropbox Sign Standard and/or Premium plans would be the most suitable since they offer unlimited signature requests and multiple users. I hope this…

I see, thanks for the additional information @"Nux" - much appreciated. Can you update the app from this page directly and let me know if this persists? 

Hey @"iDrops" - thanks for the additional information. Your camera uploads folder should be visible in your account's homepage, assuming that you're logged into a Dropbox account that has enabled the feature. Also, instead of using the Files app, have you tried using the Dropbox mobile app directly? 

Hey from me to @"thbean" - thanks for the additional information there. The "delete everywhere" message you get is referring to deleting the file(s) from the devices that you've installed and running the Dropbox app, not any copies you might have stored in other locations. I hope this helps and please let me know if you…

Hi there @"nraihani" - sorry to hear about this. It sounds like you've already contacted our support team about this. If that's right, could you let us know your ticket ID so that we can look it up in our system? Otherwise, please let us know your computer's exact OS version and the version of the Dropbox desktop app…

Hey @"access777" - can you try clearing your browser's cache or try another browser and let us know if you're still unable to enter your ticket ID? 

Yes, that would be the best course of action at this point @"McnieceJ" Let me know if anything else comes up!

Hey @"ubu" - thanks for the feedback on this. As for navigating your Dropbox Paper folders, have you tried clicking on the dotted icon on the upper right corner of your page and then on the Paper option? Otherwise, you can find the folder that contains your Paper docs and bookmark it for quick reference. Let me know if you…

Did you have the same file open on another device of yours while you were editing it on your mobile @"PDub81"? This could explain why you're seeing a conflicted copy. Also, what is your device's exact OS version and the version of the Dropbox app installed there? 

Hi there @"Nux" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? Are you by any chance running any 3rd party apps that might be monitoring your files in Dropbox, thus making them…

Hi there @"Damia Amiruddin" - thanks for posting on our Community! Since you've already reached out to our support team, could you share your ticket ID so that we can look it up in our system? Also, can you clarify if you're referring to the Dropbox Standard plan or the Dropbox Sign Standard plan instead? If it's the…

I just sent you an email to investigate as well @"EdenM" - whenever you get the chance, have a glance at your inbox and we'll pick it up from there. 

Thanks for the nudge and sorry to hear about this again @"fjf" If you're still getting this error message, let us know here and we'll reach out via email to have a further look internally. 

Thanks for the quick response @"meetmagdalene" - I've just followed up via email so please take a look at your inbox and we'll take it from there.

Hi @"EdenM" & @"meetmagdalene" - thanks for the additional information. May we reach out via email to have a further look internally at this point? 

Thanks for letting us know about this and please keep us posted with any updates @"DeeAyeVee" 

Glad to hear that and thanks for keeping me in the loop too @"juchiast" See you around the Community and have a lovely week ahead! 

Can you find your Dropbox Paper docs there @"juchiast"? Also, have you tried navigating to your Paper area by clicking on the dotted icon in the upper right corner of your page and then on the Paper option? Do you see them there? 

Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps @"juchiast"?

Hey @"McnieceJ" - sorry to hear about this. When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead? Did they try contacting us from their end directly by any chance? 

Hi @"juchiast" - thanks for letting us know about this. I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results? If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. As…

Thanks for the update on this @"fjf" - much appreciated. See you around the Community and have a lovely weekend! 

Hi there @"bluesk165" - thanks for taking the time to share your thoughts on this with us. Just to make sure we're on the same page, can you send us a screenshot of the warning you're talking about and clarify if you notice this while using the desktop app, the mobile app and/or the web? Any additional information is more…

Hey @"ghulseman" - sorry for the late response, are you still having issues with this? If so, let us know and we'll send you an email to investigate internally.