Walter Dropbox Community Moderator

Not necessarily, but you might need to adjust its settings to whitelist Dropbox and its domains @"jjkazz" Let us know if anything else comes up. 

Thanks for the screenshot @"dbalmer" - most appreciated. Can you please clarify if this happens with only this specific document or if it's affecting all of your docs? If it's the latter, may we reach out via email perhaps to investigate further? 

Hey @"txt215" - thanks for bringing this to our attention. Could you try clearing your browser's cache and/or another browser and let us know if you get the same results? Thanks!

I'm glad we managed to clear this out and thanks for your updates on this @"BA47" Let us know if anything else comes up! 

Yes, but what is it's exact status as shown in your menu bar, Søren? Is it 'up to date' or syncing perhaps? 

No worries, Luca. I've just followed up via email so please have a look at your inbox and we'll take it from there.

No worries @"MFM" - thanks for the clarification and let us know if you have anything else to add or ask. 

Hey @"BA47" - sorry to hear you're having issues with this. Can you confirm that you're referring to the feature outlined here? Any additional information and clarifications are more than welcome! 

I see, thanks for the additional information, Luca. In that case, may we reach out via email to have a further look internally? 

I see, thanks for the link to the screenshot, Paul. Note that I removed it now to avoid traffic/bandwidth issues with your links. As for the issue at hand, can you take a look at your backups tab in the app's preferences and the backups page online and let me know what you find?

Hi there @"LucaScarpellini" - sorry to hear you're having issues with this. How long has it been since you received the email and also got the error message as well? Let us know more and we'll take it from there, Luca.

Thanks for the additional information @"paul-files" - much appreciated. There should be an option to attach a screenshot in your reply's box looking like this: If you're not seeing it, please try clearing your browser's cache or another browser.

Hi there @"bentennyysonn" - thanks for bringing this to our attention. Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? If you've ensured that this is not caused by an antivirus, firewall or VPN/Proxy setting, could you try…

Hey @"Mickael L." - sorry to hear you're having issues with this. Did you try quitting and relaunching the app or even signing out and back into your account through the app's preferences since you first noticed this? 

Hi Søren, what is the version and status of the Dropbox desktop app as shown in your menu bar? Does this persist after rebooting your computer and quitting and relaunching the app? 

If you're on a mobile device, you might need to request the desktop version of the page through your web browser for the button to show up @"KathyMc4" It should look like this:

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"tanniemola" See you around the Community and have a lovely weekend ahead! 

Thanks for the update on this @"KathyMc4" - much appreciated. Could you also send us a screenshot of the error(s) you're getting so that we can have a visual too? Apart from that, what is your device's OS version and the version of the Dropbox app and the Microsoft apps you're using?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Thanks for the clarification and the additional information as well @"simpleaddress4390" We've passed your feedback on to the team and you can let us know if you have anything else to add.

Hey @"Iam Me" - sorry to hear about this. Since this is a Portuguese post, would you mind posting your query in the English section of our Community with as much information as possible so that we can have a look too?

Hey @"paul-files" - sorry to hear you're having issues with this. Just to make sure we're on the same page, could you send us a screenshot of what's troubling you so that we can have a visual? If you could also clarify your computer's exact OS version and the version and status of the Dropbox desktop app, I'd appreciate…

Let us know if you find any troubles along the way and we'll reach out from our end via the email address that's linked to your profile here, on our Community, Greg. 

Hey @"vmatsuk" - sorry to hear about this. This issue should be fixed now, so if you're still getting stuck at the same page, I'd recommend clearing your browser's cache and trying again. Let us know how it goes!

Hey @"MFM" - thanks for the nudge on this. I can see that you've just replied to the email Jay sent you. Can you confirm that you're receiving our emails? 

Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hey @"matt_maccormack" - thanks for bringing this to our attention. If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further? Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

In that case, I'd recommend getting in touch with our support team directly since they'll be able to help further with account and device specific information at this point @"sbahles" You can also let us know your ticket ID here so that we can look it up in our system as well, if needed. 

Hey @"Tomajev" - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point? Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different…