Walter Dropbox Community Moderator

I see, thanks for the update on this @"H Wilson" If you need further assistance, we can reach out via email to have a further look internally as well. Just let us know and we'll take it from there. 

Thanks for the update @"brodrig" I just took a look on our system and I don't see a reply on your ticket. Could you try again? If you do and still have issues, you can let us know and we'll reach out via email from our end to assist you further. 

In that case, there should be a sign of your missing files in your events page or the deleted files page as well @"D-Y1996" If you take a look at those places and need further assistance, you can let us know and we'll reach out via email to have a further look internally if needed. 

Hey @"H Wilson" - sorry to hear about your missing files. Can you have a look at your events page and see if you can find and restore them from there? This is the place where all uploads, edits, and deletions are normally logged so it should help. Let me know of any updates! 

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Hey @"shshnk" - sorry to hear about this. It sounds like your sharing activity might have been paused. Would it be OK with you if we reach out via email to have a further look internally? Thanks!

Hey @"mimetic" - I'm sorry to hear about this. Can you let us know more information about the issue you're facing so that we can assist further? 

Hey @"DD Wire" - if you still have issues with searching your files in Dropbox, I'd recommend getting in touch with our support team directly as they'll be better equipped to assist further with account and device specific information.

Hey @"jubobo" - sorry to hear you're having issues with backing up your computer's Desktop and Documents folder. Can you clarify the location of your Desktop and Documents folders on your computer? Are they located on your primary drive, same as your Dropbox folder or somewhere else, like another partition or an external…

Hey @"muddleglum" - sorry to hear you're having issues with this. Did you delete your old Dropbox folder folder before reinstalling? Also, did you try quitting and relaunching the app since you noticed this? If it persists after rebooting, can you send us a screenshot of the error you get to have a visual too? Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"Agiic" - thanks for using Dropbox and welcome to our Communirty! You should be able to delete your backed up files from your backups page. Can you give it a go and let us how it goes? Thanks!

Hey @"KlausB" - sorry for the late response here, but if you're still having issues with this, you can let us know and we'll reach out via email to investigate further, if needed. 

Hey @"whisoerisngs" - sorry to hear about this. Since this is an older version of the Dropbox desktop app, can you try the offline installer from this page directly and let us know how it goes?

Thanks for taking the time to share your thoughts on this with us @"mas12509" I've logged your feedback in our system and please let us know of any updates, when you get the chance. 

Hey @"albertoc" - sorry to hear about this. Can you please clarify what's shown in your plan tab in regards to your quota? 

No worries @"Djali" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"DBmaparikh75" - thanks for taking the time to share your thoughts on this with us. What you describe is really close to the option to set your files to be online-only. Are you familiar with that feature by any chance? Let us know more information and we'll take it from there. 

In that case, can we reach out via email to have a further look internally at this point @"Djali"? Let us know and we'll use the email address that's linked to your Community profile.

Thanks for the clarification @"Arthur79" - much appreciated. Can you please send us a screenshot of the exact error you're getting and clarify the Dropbox plan you're on and if you're using a Dropbox Sign plan as well? 

I see, so the files must have been restored already @"Djali" Can you clear your browser's cache and/or try another browser to check your account's homepage? If you still have missing files, let me know and I'll reach out via email to investigate further. 

Hi there @"Djali" - sorry to hear about your missing files. If you made sure that you're looking at the correct account, can you have a look at your deleted files page and the events page again and let us know what you find? Thanks!

Hey @"zzzzzeng" - sorry to hear about this. Can you let us know some additional information about the problem you're facing so that we make sure we're on the same page? 

No worries @"ape11" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

In that case, may we reach out via email to have a further look internally at this point @"ape11"? Let me know and I'll use the email address that's linked to your Community profile. 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Sandyzheng" See you around the Community and have a lovely week ahead! 

Hey @"ape11" - thanks for using Dropbox and welcome to our Community. The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan which comes with 2 GB of storage space, but provides all the space you need to back up one computer and one external hard drive, plus access to email…

Hey @"Sandyzheng" - I can see that our expert who was handling your request has replied to you, just yesterday. Have you had the chance to see their response yet? 

If you installed it with admin privileges in the first place, you shouldn't have an issue with this @"svedel77" Have you tried re-building your Spotlight index since you first noticed this? 

Can you send us a screenshot of that @"rickvines"? Have you tried copying or moving those files out of your Dropbox folder and then back in?