Walter Dropbox Community Moderator

Hey from me too @"Paula Anthony" - could you clarify to which update you're referring and where you're missing your 2.2. GB of data? Is it in Dropbox or your email service provider? 

If you weren't the team admin, you'd need to reach out to them and ask them to re-invite you to the team @"why4d" Have you tried getting in touch with them yet? As for the charge you mentioned, are you referring to the same paid team account? 

Hey @"Sayu" - sorry to hear you're having issues with this. Can you please clarify if you had upgraded directly through the website or if it was via the app store on a mobile device instead?

Does the issue persist after reinstalling the app @"nathanieloffer"? 

Hey there @"Illy_B" - thanks for the feedback on this one. I've passed it on to the team internally and you can let us know if you have anything else to add. 

Hi there @"nathanieloffer" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app that's giving you this error? Any additional information or screenshots are more than welcome!

Hey @"Benjamin Gordon" - sorry to hear about this. For more information on selective sync conflicts in general and how to resolve them, you can have a look at this Help Center article. Let me know if you have any follow up questions. 

Hey @"Stephen J.9" - thanks for the additional information and the screenshots too. Did you try rebooting your computer, quitting and relaunching the app, or even signing out and then back in through the app's preferences since you first noticed this? If you did and this persists, you can also try fixing your hardlinks and…

Hey @"Gelindo", sorry to jump in, but are you still having issues with this? 

Hey @"gerry12345" - sorry to hear about this. Are you also getting an error when trying to share files or links now or only the emails? Did you try getting back to Megan via your ticket?

Hey @"Nirvaanatron" - sorry to jump in here, but have you tried any 3rd party app to unzip your file? If you did and still get an error, you can try a web search for other ones to test.

Hey @"erlendur" - sorry to hear about this. Can you please clarify the version of the Dropbox desktop app as shown in your menu bar? When you say restarting does nothing, are you referring to the app or the computer? 

Hi all, I just wanted to mention that the relevant Help Center article is working normally now. You can find more information about this here: https://help.dropbox.com/organize/content-suggestions 

Hey @"bodkin" - if the issue persists after @"JohnnyDogman"'s suggestions, you can also try disabling the Screenshots setting in the Dropbox app and then back on. Let us know of any updates anyhow! 

Hey @"eutrapelos" - thanks for bringing this to our attention. Can you please let us know your ticket ID so that we can look it up in our system as well? Also, what device and web browser are you using to do this? Any additional information or screenshots are more than welcome! 

We're glad to hear you managed to sort this out in the end and let us know if anything else comes up in the future @"jmzgt3" 

I see, thanks for the clarification @"MrWizard" - much appreciated. Can you also let us know if you get the same results on another browser or an incognito window? If you do, I'd appreciate a screenshot of the last screen or the error you're getting.

I see, thanks for the additional information and the screenshot too @"Peter9991" Since you've already done some troubleshooting, may we reach out via email to have a further look internally at this point? 

Hey @"MrWizard" - sorry to hear you're having issues with this. Just to clarify, are you using the Dropbox desktop app, the mobile app, or a web browser to upload your files? Let us know more and we'll take it from there. 

Hey @"Michelle Barry" - you could give it a go and let us know If it helps with what you had in mind. Otherwise, you might want to consider using shared links to your files and password protecting them or setting an expiry date too, if needed. Let us know if you have any other questions. 

Hey @"NikkyH" - thanks for the additional information, Can you maybe send us a couple of screenshots of how it looks on your end so that we can have a visual too? 

Hey @"jameshavelock" - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the version of the Dropbox desktop app as shown in your menu bar? Also, can you clarify where exactly you're noticing this hard drive discrepancy? Is it for example in the cache folder or…

I see, thanks for the additional information and the screenshot too @"tpacheco" - most appreciated. Have you tried reinstalling the app since you first noticed this by any chance? Does marking it online-only and back to available offline make any difference? 

Hey @"mrjmw" - did you get the chance to see Megan's response? 

Hey @"Peter9991" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are you using an individual account or a team one? Any additional information is more than welcome!

Hi there @"tpacheco" - thanks for bringing this to our attention. Can you clarify how long has it been since you first noticed this? Also, can you send us a screenshot of the app's exact status as shown in your menu bar and clarify the location of your Dropbox folder per the app's preferences? Thanks!

I see, thanks for the update @"RiccardoR" - most appreciated. If you're still getting this error, let me know and I'll reach out via email to investigate further. 

Hey @"RiccardoR" - sorry to hear you're having issues with this. Is this your first time getting this error and did you receive an email from Dropbox informing you about it perhaps? 

Sure thing @"gmihalyi" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"pamfuze" - much appreciated. Let us know if anything else comes up in the future!