Walter Dropbox Community Moderator

Hi there @"Group Sec" - thanks for using Dropbox and welcome to the Community! Can you please clarify if you'd all be using individual accounts in this scenario or if you'd be part of the same Dropbox for Business teams account instead? Also, what is the end-goal here when it comes to sharing the files and/or folders and…

Hey @"Jupiter205" - thanks for the nudge on this. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hi @"starsludge" - thanks for bringing this to our attention and I appreciate your detailed post. Just to make sure we're on the same page, can you send us a screenshot of what this looks like on your end so that we can have a visual too? Also, when did you first notice this happening? Any additional information is more…

Hey @"Britts" - thanks for posting on our Community! This should be possible both on iOS and Android devices. Can you confirm that you're following these steps for me please? Thanks!

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi there @"The Butler" - sorry to hear you're having issues with this. Could you please clear your browser's cache and try another browser (preferably with no extensions or plugins running) and let me know if you get the same results? If you do, I'd appreciate a screenshot too. Thank you.

Hey @"svgandme" - this would be possible if the recipient of the shared link to the mentioned folder added the folder to their account. Otherwise, they'd need to use the CTRL/CMND+F shortcuts to find the files they're looking for. I hope this helps! 

Hi there @"CYWG" - sorry to hear about this. Could you confirm that you're following these steps to achieve what you described? Also, when you say it's not working now, are you getting any particular error? Let us know more and we'll take it from there.

It would be best to check with the person who shared those files with you in the first place as they might be able to find them from their end @"Ceders17 " Let us know if you have anything else to ask in the meantime. 

Hey there @"johnnyringo" - sorry to hear you're having issues with this. Could you clarify the version and status of the Dropbox app as shown in your taskbar? If you've attempted any troubleshooting steps as well, please let us know. 

Hi there @"R4jefs" - I'm sorry to hear about your missing files. If you've ensured that you're looking at the correct Dropbox account, could you take a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. If those…

Hi there @"Stuart Brauninger" - sorry to hear you're having issues with this. You wouldn't be able to find that piece of information from your end (even in the events page) since you're not the owner of the shared link in question. Have you tried reaching out to your client again and asking them to share a new link to the…

Hey @"iggy097" - thanks for bringing this to our attention. If you're still having issues with this, can you reboot your device/internet router and try another browser as well? Let me know how it goes!

Hi there @"EasyEd" - thanks for using Dropbox and welcome to the Community! You should be able to link to a single file and not the whole folder normally. Can you confirm that you're following these steps to create a view-only link to the file you'd like to post in the comment? Thanks!

Hey @"pawelt" - thanks for bringing this to our attention. Can you please let me know if you happen to have set an automation or a naming convention on your Camera Uploads folder in the past and how those changes are reflected in your events page? Any additional information is more than welcome! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"pentagramwookie" & @"mlefebvre" & @"TAGGConsulting" - thanks for letting us know about this. Can you please confirm your computer's exact OS version, and the version/status of the Dropbox desktop app as shown in your taskbar/menu bar? Is it 'up to date' or still syncing? If it's up to date, can you try rebooting your…

Hey @"Lil7" - did you get the chance to see Hannah's response? We'd love to help further, so please get back to us with the information we requested. Otherwise, let us know what worked for you after all. 

Hey @"nmmorris" - just circling back here to see if you're still having issues with installing the Dropbox desktop app on your computer. If so, did you get the chance to temporarily disable your antivirus as a test to see how it goes? 

Hey @"Sho Jo" - just circling back to see if you saw our last reply. If you still need any help feel free to reach out with additional information and if your issue has been solved, let us know what worked for you!

Hey @"samkhu" - just circling back to see if you saw our last reply. If you still need any help feel free to reach out with the information we requested. Otherwise, if your issue has been solved, let us know what worked for you!

Hey @"jakeokevans" - thanks for letting us know about this. Just to make sure we're on the same page, can you send us a screenshot of the Dropbox desktop app's status and version as shown in your menu bar? Also, did you reboot your computer and/or quit and relaunch the app since you first noticed this? Let us know more and…

Hey @"GilbertX" - have you had the chance to check my previous response yet? If you still need any help feel free to reach out with the information i requested. If, on the other hand, your issue has been solved, let us know what worked for you!

Hey @"portsoft" - did you get the chance to see our last response? If you still need any help feel free to reach out with the information we requested and if your issue has been solved, let us know what worked for you. Thanks!

Hey @"cmolfino" - thanks for letting us know about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

No worries, Marc - I'm just glad I could help. See you around the Community and have a lovely week ahead! 

You'll need to delete your old backup before creating your new one on your new computer to make up storage space, Marc. Assuming that you'd like to have your external drive backed up to Dropbox again. 

Only if you choose to download it inside your Dropbox folder, Marc. Otherwise, you'll need to have enough hard drive space on your computer to hold this amount of data. If you'd like to back up your external drive anew through the Dropbox Backup feature though, you'll need to delete your old backup before connecting it to…

No need to delete your backup @"Marc L.18" - just download the folders you need directly through the backups page. 

Thanks for the clarifications @"Marc L.18" - much appreciated. In this case, your external drive would be considered as a new one and would be backed up anew. You should be able to locate your backups in the backups page through the web on any device though.