Walter Dropbox Community Moderator

Take your time @"Fede G." - just let me know how this goes when you get the chance. Until we speak again, have a lovely weekend folks!

Hey there @"SGalbraith" - sorry to hear about this; could you provide a screenshot of the app's exact status as shown on the app at the moment? In the meantime, you can try relaunching Finder by using the following steps: -Save any files that you have open and close any applications -Click on the Apple icon in the top left…

Yes, you'll need to follow the aforementioned steps on that specific device @"Fede G." Keep me posted!

Could you share a screenshot of the exact status as shown on your desktop app @"Fede G." ? Spoiler You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you…

Hey fellas, thanks for the reports! From the looks of it, it appears that y'all are running a beta (or experimental) build of the Dropbox desktop application - these are denoted by the second row of digits so keep in mind that if you see that you're on a build of this format: XX.3.XX, it means that you're using a beta…

Thanks for the clarification Victor - much appreciated! I believe you're referring to our 'Chooser' as found in the following link: https://www.dropbox.com/developers/chooser I've also moved your post under the relevant section of our Community so the right people get on it and help further with your inquiry. Let me know…

Sorry to hear that @"PoPOV1Ch" - can you try the offline installer first from the following page? https://www.dropbox.com/downloading?build=69.4.102&plat=win&type=full If you get an error, please send me a screenshot so I can have a better view of the matter at hand. Note that, if you'd like account specific assistance,…

Thanks for getting back to me with this additional information Vick - much appreciated! Could you clarify whether you're using a 3rd party app (the messenger you mentioned) or if you're developing your own? Our integration with Slack comes in mind but I'll need more information about what your current setup and workflow is…

Sorry for the tardy response @"mgales" - are you still having issues with this? 

Hey there @"vick86spb" - how are you today? As I'm not sure I understand your inquiry, could you provide some more information on what you'd like to eventually achieve or provide a screenshot of what's troubling you so we can get a better understanding of the matter at hand? Thanks in advance and happy April!

Sorry to hear that Steve - have you tried my suggested steps mentioned in the accepted solution on this very same thread? If you did already, I'd kindly advise repeating the first part one more time as many users have reported that it can take several attempts before the mobile device will fully register that you trust the…

Sorry to hear that @"MonseyBoy" - have you tried rebooting your computer? Do that at your earliest convenience and should the issue persists, please forward a screenshot of your screen when the problem occurs so I can investigate further. Thanks!

Sorry to hear about this @"Mikom" - could you clear your app's cache and let me know if you're still seeing this? To do this on iOS (assuming you're already using our latest version of the mobile app): 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once…

Hey there @"skipstark" - how are you today? From what I gather you must be referring to the Dropbox Badge - right? If you'd like to disable the Dropbox badge, you can do so by clicking on the Dropbox icon in your system tray, then the gear icon, then Preferences. You'll then have the option to choose when you'd like to see…

Thanks for the additional information @"ChantDad" - much appreciated. As I'm not sure how you did this in the first time, could you try just unlinking and re-linking your account on the affected computer? Have you checked the syncing icons on these folders to see which one is syncing? If you copied or moved anything inside…

Hey there @"ChantDad", how are you today? As I'm not sure I follow, could you elaborate on this and share a screenshot so that I can get a better understanding of the matter at hand? Also, what are you trying to accomplish eventually? Any other info you can provide will be much appreciated. Thanks! 

Thanks for the clarifications Mike - I appreciate it. As I'd need to have a more account specific view at this point, I've just gone ahead and sent you a brief message to your Dropbox associated email address so we can work on this together. Take a look at your inbox (ticket with ID: 9062985) when you get the chance, and…

Thanks for elaborating on this one Mike. I guess you've tried doing this on another browser to exclude browser specific issues so I'll need some additional information to look into this further. Is the folder you're trying to move outside your Team Folder a shared folder or a private one? Are you the owner? Does it contain…

Could you share a screenshot of that to make sure we're on the same page @"MikeMMS"?

Did you check the other factors as well @"tinybop"? 

Thanks for the screenshot @"roba1702" - much appreciated! As this is not a file type we currently support for previewing I wanted to thank you for reaching out to us with this feature request; the ability to preview .msg files through our mobile app that is. As we're always looking for ways to make the Dropbox experience…

Thanks for the additional information Dom - much appreciated! We've passed your comments to your existing ticket so we can have all the relevant information under the same place. I can also see that a member of our team has responded with some additional troubleshooting steps for you. Spoiler If you're not seeing their…

Hey Derek, how are you today? If someone is a viewer, they will only have the ability to view the files within that shared folder, and they cannot move, edit, or overwrite any of the files within the shared folder which means they can not make any changes for any other shared folder members. However, viewers will be able…

Hey there @"roba1702", how are you today? From what I understand you're having an issue with (pre)viewing your .msg files on your iPhone and through our mobile app as we don't actually support this type of files. Could you post a screenshot of the problem as well just to make sure we're on the same page and investigate…

Hey guys (@"emclain" & @"Dom4"), sorry to hear you're facing this issue on your Mac devices. Can you please let me know if you've gone through the article I've mentioned in a previous comment? (https://help.dropbox.com/desktop-web/high-cpu-usage) Could you also try re-installing our software using the offline installer for…

In this case, you could use the website (at https://www.dropbox.com) and change your browser's settings to point to your external ****** drive @"anarvaja"!

Hey there @"wheat101", how are you today? You should be able to do this on our website at: https://www.dropbox.com! To do this, find the folder in question, select it by clicking the box to the left of its name and click on the move option from the right pane options. Let me know if I'm missing something here please and if…

Thanks for the additional information D - I appreciate it. I've just sent you a brief message to your Dropbox email address so we can have a further look into this. Once you get back to me there, I'll send this up to an expert for further investigation. Take a look at your inbox (ticket ID: 9038951) and we'll take it from…

Hey there @"raziel79", how are you today? As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files…

Even though I'm not an expert on Android devices here's what I found after a web search on this @"Pannedout": This is how to check that battery optimization is on /off for each app: * Open your device's Settings app . * Tap Apps & notifications Advanced Special app access Battery optimization. * If an app is listed as…