Walter Dropbox Community Moderator

Comments

  • Hi @"loomy" - welcome to the Dropbox family! I'm sorry to hear you're having issues with this. Don't worry though, I'm here to help. To begin with, I'm assuming you waited long enough for those changes to sync across your devices until the desktop app within your computer's system tray/menu bar showed 'Up to date' - right?…
    in I deleted around 500 photos, but Dropbox re-synced them to my linked devices again, why? Comment by Walter October 2019
  • Hi @"mcshamester"; how are you today? As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further: https://www.dropbox.com/support You can let me know the ticket's ID here if you like so I can locate it on our system and get…
    in There's no option to cancel my Dropbox Plus subscription. Comment by Walter October 2019
  • I just sent you a brief message so we can work on this together @"sgrya1". Whenever you get some spare time, please take a look at your inbox and we'll take it from there!
    in Dropbox App unexpectedly quit on Windows 10 Comment by Walter October 2019
  • I just sent you a brief email so we can work on this together. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks so much @"IPI"!
    in Desktop application is blank when opened Comment by Walter October 2019
  • I'm sorry to hear this persists @"sgrya1". At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?
    in Dropbox App unexpectedly quit on Windows 10 Comment by Walter October 2019
  • Thanks for the update and sorry to hear this persists Ed. Just a side note here, you're installing the desktop app normally with admin privileges - right? As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate…
    in Desktop application is blank when opened Comment by Walter October 2019
  • I see, thanks for the swift response @"sgrya1"! As you're still getting the same error, I'd suggest a clean, advanced re-install at this point. Let me know how it goes!
    in Dropbox App unexpectedly quit on Windows 10 Comment by Walter October 2019
  • Hello @"sgrya1" - welcome to the Dropbox Community! I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error? Thanks in advance!
    in Dropbox App unexpectedly quit on Windows 10 Comment by Walter October 2019
  • So you're drag and dropping those emails to your Dropbox folder on your laptop directly @"Cbray". As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way? Also, what happens now? Are you getting any errors? In addition, could you try another…
    in I can't save my Outlook emails to my Dropbox account any longer, why? Comment by Walter October 2019
  • I'm sorry to hear you're having issues with this @"Kw7790". Could you forward me a screenshot of how this looks like on your end so I can have a visual? In addition, have you rebooted your device lately? If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all…
    in Ability to attach Dropbox files to email in Mail app on Ipad has disappeared Comment by Walter October 2019
  • I'm sorry to hear you're facing this issue and thanks for flagging this with us @"ERC". I understand that you're in direct line with our advanced team and haven't heard from them for days so I've passed your comments on to your ticket and gave it a nudge so as to be prioritized. Thanks in advance for your patience and…
    in The "mdworker" app keeps crashing after turning on Smart sync Comment by Walter October 2019
  • Thanks for your swift response Ed! Maybe you'll need to perform a clean, advanced re-install at this point. That being said, do you, by any chance, have any pending updates for your computer's OS? While you're at it, could you check if your graphic drivers are also up to date? Keep me posted on your findings and we'll take…
    in Desktop application is blank when opened Comment by Walter October 2019
  • Thanks for the additional info Ed! If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress. Happy Monday @"IPI"! 
    in Desktop application is blank when opened Comment by Walter October 2019
  • Sorry to hear about your syncing issue @"fmenchelli". At first, can you change your bandwidth settings via the desktop app's preferences and see if there's any changce? Moreover, could you see if there are any files with incompatible characters within their names that could be causing this? *…
    in Dropbox not updating files Comment by Walter October 2019
  • Hi @"ianbian"; I'm sorry to hear you're having this issue too. Could you check if you have 'Battery optimization' set to on for our mobile app via your mobile's settings? To do this: 1. From a Home screen, navigate: Apps > Settings > Battery. 2. If not available, swipe up or down to access apps screen then…
    in The Dropbox mobile app on Android only uploads photos when I open the app, why? Comment by Walter October 2019
  • Hello @"gwm303" - welcome to the Dropbox Community and happy Monday! The automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which specific folder(s) the feature uploads from. One way to tackle this would be to manually upload the files…
    in Can I select folders and albums to be used in the camera uploads feature, on Android? Comment by Walter October 2019
  • Hello @"Cbray" - welcome to the Dropbox Community; how are you today? As I'm not sure about this, could you clarify how exactly were you copying and pasting your emails from Outlook to Dropbox and what device were you on? While it is possible to sync Outlook or Windows Mail .pst files using Dropbox, we believe you'll have…
    in I can't save my Outlook emails to my Dropbox account any longer, why? Comment by Walter October 2019
  • Hello @"LW65" - welcome to the Dropbox Community! Perhaps it would be better to look for the appropriate software depending on the file type of those photos to achieve this task. That being said, if those files are previewable within our website, you could also give the 'Open With' button a go as you might find an active…
    in Is there a way to rotate my pictures on Dropbox? Comment by Walter October 2019
  • There you go @"ashatops"; fixed! Until we speak again, have a lovely day :grinning:
    in Amazon says there's an accessibility issue with my Dropbox files/links Comment by Walter October 2019
  • Hello @"kajakiem" - welcome to the Dropbox Community! As you can see, I moved your post under the thread you had quoted in your second post; merely to keep things neat around our Community. As per the matter at hand now, kindly note that the issue you're seeing is a Mac issue that occurs when copying files with extended…
    in Unable to open files synced to computer Comment by Walter October 2019
  • Those shared links are previewing fine on my end using a web browser. Therefore, I'd suggest using the walk-around below to force the shared links to download the content instead of merely previewing it @"ashatops". It might do the trick for you :nerd: * https://help.dropbox.com/files-folders/share/force-download If Amazon…
    in Amazon says there's an accessibility issue with my Dropbox files/links Comment by Walter October 2019
  • Can you share a link that's giving you this problem so I can investigate further @"ashatops"? Also, could you walk me through the exact steps you take to do this? Furthermore, have you by any chance checked with Amazon as you're getting an error from their end?
    in Amazon says there's an accessibility issue with my Dropbox files/links Comment by Walter October 2019
  • I'm sorry I don't quite understand @"ashatops" . If you're getting any errors upon accessing a shared link, please use the buttons shown below to attach a screenshot of what you get in your next response: Thanks again!
    in Amazon says there's an accessibility issue with my Dropbox files/links Comment by Walter October 2019
  • Welcome to our Community and sorry to hear you're having issues with this @"ashatops". Could you send me a screenshot of the exact error you're getting so I can have a better look at the the matter at hand? Thanks in advance!
    in Amazon says there's an accessibility issue with my Dropbox files/links Comment by Walter October 2019
  • I'm sorry to hear you're also having issues with this @"RaxAdaam". This has been reported quite some time ago and you can find more about this here: https://www.dropboxforum.com/t5/Files-folders/Smart-Sync-still-taking-up-local-space/m-p/359756 The solution would be to opt-in the 'Zero Size Placeholders' beta as detailed…
    in MacOS 10.14 SmartSync files included in disk storage calculation Comment by Walter October 2019
  • Glad to hear this worked for you Ted! Let us know should you come up with any Dropbox questions; we're always a post away :wink: Enjoy the rest of your day!
    in Changing folder icons Comment by Walter October 2019
  • Hi Ted; welcome to our Community! There's a number of users that reported this to us recently and, to directly cut to the chase, you should be able to do this in v84.3.155 which is our most recent beta version: https://www.dropbox.com/downloading?build=84.3.155&plat=mac&type=full Note that these builds are an early release…
    in Changing folder icons Comment by Walter October 2019
  • Hello again @"dronecrasher"! What's your name by the way (if you don't mind sharing)? Truth be told, there are a plethora of ways you can share files or folders with others via Dropbox while the difference in the ways you mention is this: On one hand, if you invite a member to a shared folder (i.e.using their email…
    in What are the pros and cons of creating a share link or sharing a file to a user directly? Comment by Walter October 2019
  • Hi Kirill - thanks for posting your first question on our Community! I understand how important this must be to you so I'd suggest that you logged a feature request, clearly explaining the rationale behind this while also providing us with your use-case. In this way, other similar-minded users will be able to find and…
    in How to disable DropBox Update? Comment by Walter October 2019
  • Hello @"IPI" - welcome to the Dropbox Community! The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted. Could you check if there's any antivirus, firewall or even a…
    in Desktop application is blank when opened Comment by Walter October 2019
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