Walter Dropbox Community Moderator

Hi Kirill - thanks for posting your first question on our Community! I understand how important this must be to you so I'd suggest that you logged a feature request, clearly explaining the rationale behind this while also providing us with your use-case. In this way, other similar-minded users will be able to find and…

Hello @"IPI" - welcome to the Dropbox Community! The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted. Could you check if there's any antivirus, firewall or even a…

Thanks for your reports @"Edward W.10" & @"Random4423". Note that I moved your posts under this thread as it echoes the issue described here. @"GeoC1010" : As aforementioned, our team is aware and currently working on this. We'll update this thread once we have more information to share. Thanks for your patience in the…

Welcome to the Community @"ler16"! As per your request, I just sent you a brief message to the email address that's associated with your Community's profile. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Talk to you soon!

Thanks for the speedy response and screen-grabs Dennis! Can you also send me a screenshot of your iCloud Photo settings? You can find this by opening the “Settings” app on your iPhone or iPad, then tapping “iCloud,” and then “Photos.” (Note: These are settings for your device, not the Dropbox app.) In addition, are you…

Hello Dennis - how are you today? I guess your desktop app is showing 'Up to date' (which means you're fully synced normally). Is that correct? Just to make sure we're on the same page, could you let me know if you're using an Android device or an iPhone? While we're at it, are you using the camera uploads feature or…

I'm sorry to hear you're having issues with this @"unhotelier". Could you post a screenshot of the exact error message you get when trying to do this so I can have a better view of the matter at hand? Also, keep in mind that team members and admins may move a shared folder into the team space as long as the following…

Why not suggest it under our 'Share an Idea' section of the Community where other same minded users can find and upvote it too then @"bpmcclane"? Here's a direct link for this place: https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000 Welcome to our Community!

Thanks for the screenshots @"MJRgo"! Could you do me a favor and try to perform this action from your account's 'Files' tab instead from within your Admin Console? Do you get any errors there? Let me know and we'll take it from there! [Note: I'm leaving the office soon but I'll be more than glad to pick this up from where…

Yes, indeed @"emanuelsf". Pending shared folders don't count towards your current quota unless you except (and ADD) them to your account. For possible ways to free up space on your account, refer to my previous reply :wink: Let me know if you have any follow up questions and have a lovely weekend ahead!

Welcome to our Community and sorry to jump in here @"emanuelsf". While we won't be able to tell exactly how much content you need to delete to make up space on your account, I'd suggest you started by going at your account's plan tab here: http://dropbox.com/account/plan You'll see an overview of your account's quota there…

I'm sorry to hear you're having issues with this @"MJRgo". Could you let me know if you're getting any specific errors when trying to do this and maybe post a screenshot so we can have a visual too? If you could also walk me through the exact steps you take to do this, I'd appreciate ita bunch! Thanks in advance and…

Thanks for the reply @"Ozhumphries". I don't think there's a conflict with those PDF files but just to make sure, can you check if you can access and download them properly on a computer or through a web browser? In addition, as our mobile app seems to be working fine, you should direct your report to Apple as they're the…

Thanks for the extra details there @"Ozhumphries" - they're most appreciated. I'm not sure if those are related but Apple released a new iOS version for iPhones and iPads yesterday (iOS 13.1.3) to mitigate some bugs and improve performance in general. If you haven't updated your iPad's OS yet, could you check for pending…

Thanks for the visual aid here @"emnu2005" - it's most appreciated while it helps narrow down the issue. I'm afraid it's exactly as I thought as this issue echoes some similar reports we had recently. I won't be able to suggest a 3rd party app to un-zip (or un-archive) the zipped folder on your computer but I'm sure you'll…

Hello @"Niccodemure" - how are you today? Just to make sure we're on the same page, could you clarify if you're working on the website or on your Dropbox Folder on your computer, thus utilizing the desktop app? If the former one, do you notice the same behavior on other browsers, after clearing your browser's cache and/or…

Hello @"emnu2005"; welcome to our Community! I'm sorry to hear you're having issues while trying to access a zipped folder that was downloaded from our website. Can you send me a screenshot of the exact error you get so I can have a visual too? Also, could you try another software other than the one you originally used to…

Hello @"Ozhumphries" - how are you today? I'm sorry to hear you're having issues with the Files app on your iPad; let's take a look! As I don't think that this could relate to specific shared folders, could you check if you're getting this error with a specific file type? If so, what is the file's extension? If you could…

Hey @"Ture_Alsvik" - how are you today? I was just wondering if you managed to resolve your concern in the end and if so, what did the trick for you?

Thanks for the quick response @"Es3" - it's most appreciated. At first, let me clarify that the Files app is an application owned and maintained by Apple; if you're having issues with how your files are previewed within its ecosystem, you should report this to Apple directly. If you'd like to look into this with our…

Sorry to hear that @"Es3". Are you getting any specific errors? Can you send us a screenshot so we can have a visual of the matter at hand? Could you also walk me through the steps you take that result in this? Thanks in advance and welcome to the Dropbox Community!

Thanks for the additional information and screenshots @"BiancaCondor"! I'll have to admit, this seems strange; could you try re-installing our app on the affected computer using the offline installer from the page below and let me know if you're still having this issue?…

Thanks for the additional information Bianca - it's most appreciated. You'll probably need to free up some space on the affected computer as the low disk space error you're getting is due to your computer's hard drive being out of free space. Because files stored in your Dropbox are also stored on your computer, your hard…

Sorry to hear that @"Tequila_1934" - let's see what we can do about this. At first, as you mentioned that you don't use Dropbox, have you reported this to your bank? I'm only suggesting this as your credit card details might have been compromised and used to purchase a Dropbox subscription. In any case, as mentioned, the…

Thanks for keeping me in the loop @"Dee C.6" - it's most appreciated! If you stumble upon any issue with Dropbox in the future, feel free to get back to us; we're only a post away after all :wink: Happy Monday!

Hi @"BiancaCondor" - welcome to the Dropbox Community! I'm sorry to hear you're having issues with Smart Sync. I'll have to admit that your desktop app seems to be having an issue at the moment though; based on its icon within your computer's system tray that is. Could you forward me its exact status so I can have a better…

Thanks for the details here @"Dee C.6"! Could you verify that there's no antivirus, firewalls or even proxy/VPN settings that could be preventing our app from connecting properly to the internet? If you do have any of the aforementioned software, you can disable it temporarily to see if that's what's causing this issue.…

Thanks for the quick response @"Dee C.6"! I was merely suggesting that based on your description, it sounds like you've enabled camera uploads for your account. If you'd like to disable it, you can follow the steps here: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview As per the desktop app's…

Thank you too for the quick response @"Dee C.6" - it's most appreciated! So you have the desktop app running and somehow enabled the automatic camera uploads feature at some point (which you can verify by checking if the photos you mentioned are located within a folder called 'Camera Uploads') and while you were able to…

Hello @"Dee C.6" - welcome to the Community! At first, could you send me a screenshot of where exactly this discrepancy is spotted so I can have a visual too? Also, can you please clarify the OS of the device you're on and if you've made sure that it's updated and rebooted recently? Thanks in advance!