Walter Dropbox Community Moderator

Were those previously uploaded by any chance @"teapod"? Can you change your bandwidth settings and let me know if you still notice this? If you do, could you share the exact status of the desktop app as shown on your Mac's menu bar? If you're using the mobile app, could you ensure you're running the most recent version…

Hey there @"GillEd17", how are you today? As the mobile app doesn't actually sync your files to your iPad since it's a file viewer that allows you to preview the files, photos, and videos in your Dropbox folder directly on your mobile device and unlike the Dropbox computer application it doesn't automatically store files…

Thanks for the additional information @"Pannedout" - much appreciated! From what I gather so far, the issue you are seeing maybe due to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background…

Thanks for your efforts so far JC. We're not currently set up for remote sessions but rest assured our team is here to help. As at this point we'll need more account specific information I'd suggest that you referred to your existing ticket and wait for an update there. To expedite matters further, I've gone ahead and just…

Have you tried turning it off and on again @"Pannedout" ? If you did and still don't see any change, would it be OK if I reached out via email to your Dropbox associated address to have a better look into this with all of my tools available? 

Sorry about this @"imuf"; at the moment, we don't currently support Two Page View in Preview, however we are always looking for user input regarding our website and its features so I will make sure your comments are passed along to our development team. Let me know if there's anything else I can assist with in the meantime…

You'll need to point it to the prior level of your folder structure @"JCKruger". For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need to choose C:\Desktop and the client will try and create a new Dropbox folder. If you're connecting with the same Dropbox account as before, Dropbox will…

Sorry to hear about this @"dosp33". As I'd really like to help with this, may I reach out to your Dropbox associated email address to have a further look into this with all of my tools available? In the meantime, can you make sure you're using the most updated version of your devices' OS and our mobile app's as well?…

Thanks for the swift response @"savan33"; I just reached out via email to have a further look into this. Take a look at your inbox (ticket with ID:9013524 ) and we'll take it from there. Cheers!

Sorry to hear that @"savan33", may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available? In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served…

If you're sure it's not malware you should be safe to do this @"HiroMarketing". In regards to your query now, note that our file infrastructure is comprised of the following components: 1. Block servers Block servers process files from the Dropbox applications by splitting each file into blocks, encrypting each block using…

Sorry to hear that @"missh". This is how to turn camera uploads on or off on iOS (iPhone, iPad, and iPod Touch): * Open the Dropbox mobile app. * Tap Dropbox on the bottom of the screen. * Tap Camera Uploads. * Toggle Camera Uploads to off. I hope this helps!

Hey there @"missh", welcome to our Community! You can disable the camera uploads feature by following the steps outlined in this Help Center article: https://help.dropbox.com/photos-videos/camera-uploads-overview Let me know if you have any problems with this, or if you need anything else. Thank you.

That's what I thought so too @"Rich" but on second thought as the Google Sign In uses a web session to log you into your account I guess clearing the browser's cache would be preferable.

Hey there fellas (@"BuyiswaPhakathi" & @"agee") - just following up on this one as I was wondering if you managed to resolve your concern(s) in the end and if so, what was the process you followed. Thanks in advance!

Thanks for the additional info @"Snazy30" - much appreciated. At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there. Take a look at my message and we'll take it from there. 

Hey there @"Snazy30" - sorry to hear about this. Could you try clearing your app's cache and log out and in again? A. On iOS: To clear your cache, please follow the steps listed below: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Please note: If you…

Hey there Simon (@"simongabriel"), sorry to highjack this thread but I wanted you to know that I've found your other post and made it visible to the public as it was caught by our Community's spam filter (probably due to its size). You can find it on the following link:…

Hey there folks, thank you for this feedback! I will make sure your comments are passed along to our dev team for future consideration. If there's anything else I can do in the meantime, do let me know please.

Hey there @"Buyoung" - sorry to hear about this. Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? On iOS: - Navigate to the “Personal” tab - Tap the gear icon in the upper-left corner of the screen - Select “Clear Cache” Please note: If you do not see the gear icon…

Hey Leon - how are you today? Even though it's not an option at the moment, I'll make sure to pass this along to our dev team for future consideration - thank you for the feedback. I can't be sure if this is going to be implemented as this setting is device specific and members of teams are able to connect their personal…

Hey there @"ctbird" - sorry to hear about this. As the Dropbox client (i.e. our desktop app) uses SSL to establish a secure connection to our servers your system time should be correct and your security applications such as Zscaler should allow Dropbox to connect. To learn more, please see our Help Center article here:…

Glad to hear this worked Stephen! If you ever stumble upon a Dropbox question or any issue arises, please let us know. In the meantime, thanks for using Dropbox and enjoy the rest of your day!

Hey Stephen - sorry to hear about this. As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To clear your cache, please follow the steps listed below: 1. Navigate to the “Account” tab 2. Tap the gear icon in the upper-right corner of the screen 3. Select…

Hey there @"Badgerman" - sorry to hear that. Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this? If you'd like to see the email of the account that the charge relates to, you can use our self-serve…

Thanks for the follow up @"KeyBlue" - I've gone aheead and un-accepted the solution on this thread and I'll leave it up to you moving forward. Now, as I'd like to look into your current setup to provide further assistance on this, may I reach out via email to your Dropbox associated address so we can work on this together?…

Of course there is @"Believer" - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together. Take a look at my message and we'll take it from there. Thanks!

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this. Let me know how it goes and we'll take it from there @"Believer" !

Hey there @"Believer" - happy Monday and welcome to our forums! As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case? Alternatively, you…

Sorry to hear that @"gershonj" - could you please clear the mobile app's cache and check for pending updates on your mobile device's OS? I'd suggest that you also took a look at your app store to see if there's an update for our app in this case. Spoiler On iOS: To clear your cache, please follow the steps listed below: -…