Walter Dropbox Community Moderator

Thanks for your cooperation Jim! I just sent you a brief message so we can investigate further. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hi @"Xavier-G"; welcome to the Dropbox Community! It seems like the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application (from what I gather, it will be out officially on the 23rd of April, 2020). You can see a list of our system requirements here: *…

Hi @"AnnaJH"; welcome to our Community and happy Monday! Can you please clear your browser's cache and try again? If that doesn't work, you can also try an incognito window or even a completely different browser (with no plugins or extensions enabled). If you still get the same error, I'd appreciate a screenshot so I can…

Hi @"NGU Admin"; welcome aboard! I'll be glad to look into this for you so could you please post a screenshot of the exact error you get so I can advise further? Thanks a bunch! 

Hi @"J4Gallagher"; thanks for joining our discussion here and sorry to hear you're having issues with attaching or exporting files from and to some 3rd party apps you're using on your iPad. I'll be glad to look into this with account and device specific information so please let me know if you'd like me to reach out via…

Hi @"hebibi"; welcome to the Dropbox Community and happy Friday! Since you've already uninstalled and unlinked your account via the desktop app on that device, you're safe to delete your Dropbox folder without affecting your Dropbox files as it's now a static copy of your Dropbox folder as it was at the time you unlinked…

Yes, correct. This would disable the Badge's behavior completely Peter. The desktop app - while running and actively syncing- is monitoring the files you have within your Dropbox folder for changes (often made with/by 3rd party apps) and if you'd like to prevent that, you can quit the desktop application on your computer…

Hi there @"Tommaso Cilo"; thanks for joining our Community! As your inquiry seems to echo what has been discussed on this thread, I moved your comment here. Whenever you get the chance, please take a look and let me know if you have any follow up questions. Thanks! 

Hi @"roskobosko"; how are you today? Can you please walk me through the exact steps you take to do this and send me a screenshot of the problem so I can get a visual too? While we're at it, what type of files are the ones you'd like to import to Logic Pro X? Are those package files by any chance? Let me know what you find…

Thanks for the screenshot @"PeterPan123321"! The first step here is to reboot the computer you're noticing this on so please restart the affected machine and let me know if you still see the same results. In case you do, I'll be glad to look into this for you so let me know if it would be OK to reach out to the email…

Hi @"PeterPan123321"; welcome aboard and thanks for joining our discussion here. I'll be glad to look into this for you so could you please forward me a screenshot of what you described so I can have a visual too? Thanks a bunch! 

Hi @"ScruffyDan"; thanks for reaching out! Assuming that you're a team admin, you'll be able to generate such a report through your Admin Console under the Activity tab. Since you'd like to get a high-level picture of your team's sharing activity, you should check out the admin dashboard as it provides overall usage stats,…

Thanks for the cooperation Zevs; I appreciate it. I've just sent you a brief message so please take a look at your inbox when you get the chance and we'll take it from there. Cheers!

Hi all; thanks for your reports and happy Friday! I think @"DezignerDude" is on to somehting here, so could you try the steps he mentioned to try to export the files in question after offlining them and let us know if this works for you? Thank you all for your cooperation! 

Thanks for getting back to me with this additional information @"JayLu77"; I appreciate it. I'd really need to look at your device's logs at this point to see if there's an issue so please let me know if you'd like me to use the email address that's connected to your profile here to create a support ticket for you. Just…

Sorry to hear that @"klasu". As I wanted to have a better look into this, I just used the email address that's connected to your profile here to create a support ticket for you. Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Thanks for the additional details @"Zevs"; much appreciated! May I reach out via the email address that's linked to your Community's profile so we can have a further look into this with all of my tools at our disposal? Alternatively, you can log a ticket with our support team and let me know the ticket's ID here so I can…

Hi @"PHec000"; welcome to our Community! I'll be glad to help with this; could you forward me a screenshot of the exact error you get so I can get a visual too? By the way, are you on an Android device or on an iOS one? Have you updated both apps from your app store and your device's OS to the latest versions? Let me know…

Hi @"Dropinthebox"; how are you today? From what I gather, you're noticing a latency when you move files from a folder within your Dropbox folder to another one - correct me I'm wrong please. Can you please forward me the desktop app's exact status as shown within your computer's system tray/menu bar so I can have a look…

Hi @"klasu"; welcome to our Community and thanks for joining our discussion. As this is a very device specific matter, I'd suggest contacting our support team directly so we can assist further with account and device specific information. Let me know the ticket's ID here if you like so I can get on it asap. 

Thank you for your swift response @"Zevs"! I'm wondering if you get the same error if you try with just one file. Can you try that for me and let me know the results? While we're at it, can you please let me know if you've enabled Dropbox as a location within your Files.app? Let me know what you find!

Hi @"Zevs"; welcome to our Community! Can you please reboot your device and let me know if you're still getting the same error? In case you do, I'd appreciate a screenshot so I can have visual too. Thanks a bunch! 

Hi there @"JayLu77"; welcome to the Community! When you say LAN sync is not working, to what exactly are you referring to? Are multiple users in your office using the desktop application and they notice that syncing is not as fast as they'd expect? Note that LAN sync only works with computers that are on the same subnet,…

Hi @"pierreboulez"; thanks for joining our discussion here; how are you today? I'm sorry to let you know that this won't be possible at this time as a Dropbox folder on a computer should not be accessed from a remote location or a different profile whatsoever. You can take a look at this discussion as well for more…

Hi @"bondzinho"; sorry to hear that and I'll be glad to help look into this. Can you forward me a screenshot of the desktop app's status as shown within your computer's system tray/menu bar and another one of the content of your Dropbox folder just to check the syncing icons on your files? Thanks! 

Hi @"rianna_j"; thanks for joining our Community! I'm sorry to hear you're also having this issue and I'll be glad to help. Can you let me know what device you're on and if the issue perists on other browsers or an incognito window (with no plugins or extentions running)? Could you also check your account's 'Default apps'…

Thanks for your swift response Joe; I appreciate it. Since this works fine on IE, it seems like your Chrome browser is acting up; what version are you running exactly? Can you see if there's an update available? On your last query, I'd check if the files in question are Dynamic PDF documents (including bookmarks,…

Hi @"joelandamber"; sorry to hear you're still having issues with this and I'll be glad to have a further look into this for you. To do so, can you clarify if you're running into this issue with all of your shared links, some or just one? Also, what browsers are your collaborators using when bumping into this issue with…

Hi there @"websistant"; I'm sorry to hear you're also facing issues with high CPU usage on your Mac. I'd really like to help look into this matter so would it be OK with you if I reached out via the email address that's connected with your profile here so we can have a further look into this with all of my tools at our…

Thanks for the details here @"staurani". May I have you forward them to the team via our ticketing system so we can look further into this? Thanks!