Walter Dropbox Community Moderator

Hi again @"MHBoise" - that was quick! Can you first clarify what you mean by "the symlink I created no longer works" ? Are you getting any errors? Could you post any relevant screenshots so we can get a better look? Also, as moving the Dropbox Folder via the CLI is not supported at this time, you may want to consider…

Thanks for the updates @"mbrendandyer". Can you check if your Windows device allows for downloads/installs of apps outside the Microsoft Store? You can check if that's the case and change the setting according to your needs from your device's Settings>Apps & Features. Let me know how it goes! 

Hello @"ab26" - welcome to the Dropbox family and thanks for posting your first question! While there's no direct indicator, Dropbox needs to maintain a connection to the Internet in order to determine when to sync while in order to take advantage of LAN sync, all computers need to be connected to a LAN and the Internet at…

Thanks for letting me know about this @"mbrendandyer". It sounds like your device is not enabled to use our desktop application; could you let me know what kind of a computer this is? Is it running an ARM processor by any chance? If that's the case, you can use the Dropbox for Windows 10 in S mode app which is similar to…

If reinstalling it didn't help much @"mbrendandyer"; you can try a clean, advanced re-install. Let us know of any updates!

Sorry to hear about this @"Joshiiwasan". If this is happening for files indeed (and not folders), I'd really like to look into it. Can you send me a screenshot of the options you get when you right click on files that reside in your Dropbox folder? Thanks! 

Sorry to hear about this @"mkabischev". Can you let me know if you're running the most updated version of your iPad's OS and our Paper app's as well? We'll take it from there once you get back to me with this piece of information! 

Hi @"SyberKnight" - how are you today? If you restore the file in question, the shared link to it should work normally; are you getting an error when accessing it perhaps? If so, could you forward me a screenshot so I can have a look as well? Thanks!

Thanks for the report @"Squashskills"! I've just sent you a ticket to the email address connected to your Community's profile so we can have a further look into this. Whenever you find some spare time, please take a look at your inbox and we'll take it from there. Talk via email soon :envelope:

Sorry to hear you're also having issues with this too @"DianaScutelnicu" - let's see what we can do now! Just to make sure we're troubleshooting the right thing here, could you get me the desktop app's exact status as shown within your computer's system tray/menu bar? If it's not running, you'll need to re-launch it or…

Thanks for your swift reply @"JK1736"! I've just sent you a brief message so we can investigate further. Whenever you get some spare time, please take a look at your email's inbox and we'll take it from there. 

Thank you for your quick response as well @"JK1736" - I'm glad I could help clear this up. What I'd suggest in this case now is this: Create a designated 'for edits' folder, copy or move the files you'd like there and keep it relatively small in size for situations where you need to work on the files that will be accessed…

Hi @"JK1736" - welcome to our Community! When it comes to 'Online only' files, note that these aren't the real files, rather they're mere placeholders (that take up miniscule space compared to the real ones). The 3rd party app, Microsoft Office in this case, that's trying to access them is having troubles opening/editing…

Thanks for those @"Etwhalen9090" - they're really helpful! If you're on a plan that offers Smart Sync, just right (or control) click on the folders you'd like to mark as Online Only and set them as such. If, on the other hand, you'd like to utilize the selective sync feature which helps free up space on a computer, you'll…

Thanks for the extra details there @"Etwhalen9090". I'm afraid you lost me now :scream_cat: Can you take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing? When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not…

Oh, I see now. Thanks for clearing this up for me @"Etwhalen9090"! Just to make sure we're troubleshooting the right thing here now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar?

Thanks for the report @"Tim P.9". As you've done some troubleshooting already - great ****** by the way - I'll have to ask you to try to repro this issue on a brand new OS profile on your Mac device to see if this is somehow related to your user profile. To do this, please create a brand new local Operating System user…

Hi @"johnnyrfingers" & @"Jules3" - welcome to the Dropbox Community; I'm always happy to see new faces around! As per your query now Johnny, Jules is correct; as long as you're sharing folders with others, they'll be able to see your email address and name (as registered on your Dropbox account that is). I hope this clears…

I see. Thanks for the additional details Mart. Could you see if this is also happening on another browser or an incognito window with no extensions or plugins running? If you're editing (overwriting) your file within your computer's Dropbox folder directly when you notice this happening, I'd really like to investigate…

Hi @"markbroemer" - welcome to our Community! This definitely sounds strange; would you like me to reach out via your Dropbox associated email address so I can look into this with all of our tools at my disposal? In the meantime, could you forward me a screenshot of the error you get when you access the mentioned -now…

In this case, I'd suggest a re-install then @"CBrubeck". Just make sure to use the offline installer of our latest, stable build during that process (found below): https://www.dropbox.com/downloading?build=85.4.155&plat=mac&type=full Let me know the results!

Thanks for the additional details @"CBrubeck" - they're most appreciated. Could you check if Full Disk Access has been provided to our app as well? To do this, go to System Preferences>Security & Privacy>Privacy and Select Full Disk Access from the left and ensure that the Dropbox App has its box ticked (you will need to…

Thanks for the swift response @"JBHorse". I'm sorry to ask, is the screenshot taken from Word Online or within the Word app itself? To help isolate this issue, could you please try quitting the Dropbox application by using the following steps: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux) *…

Hi @"Etwhalen9090" - how are you today? To be completely honest, syncing can take some time with this amount of data; worry not though for you should be able to adjust your bandwidth settings to boost this process up a bit (or more - always depending on your needs). You can always check the app's status within your…

I'm sorry, I still don't see the app's status @"CBrubeck". Nor any syncing icons on your files to be honest. Can you take a look at the Dropbox icon in your menu bar and see if it is syncing? When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then…

Hello @"JBHorse" - welcome to our Community! That sounds a bit strange; can you send me a screenshot of how this looks like so I can have a better view? Also, can you check your timezone in your account's settings and on your computer and let me know what you find? Thanks!

Hello @"CBrubeck" - welcome to the Community! I'm not quite sure of the problem's nature, could you elaborate on (or share a screenshot of) this? @"CBrubeck" wrote: It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when…

Thanks for following up and providing the extra details here @"ajw1414". I'm still not sure how shared links to files of yours can be altered after running a macro in Excel; I'd love to look into it though. Therefore, would it be OK if I reached out via the email address that's connected to your Community's profile to dig…

Hi @"baturayozden"; how are you today? I'm sorry to hear about this; I know this can be quite frustrating. Good ****** contacting your bank about this too as they'd need to amend this on their end. As per your inquiry, note that you can reach our support team through the following page…

Sorry to hear about this @"bnmitchell". As I'd need to take a look at your account's and devices' logs to better help with this, would you like me to reach out to your Community's email address so we can look further into this? In the meantime, have you checked the version history of an example file that's showing this…