Walter Dropbox Community Moderator

Thanks for your swift response Oliver. I just followed up internally so we can look further into this. Take a look at your inbox for my message and we'll take it from there. Talk soon via email :envelope:

Hello @"ajw1414" - welcome to the Dropbox Community! Your inquiry echoes a discussion I had with some other users almost a year ago. Could you take a look there and let me know if it helps at all? Thanks!

Hello @"oliverwisholm" - welcome to our Community! As this would require account specific information to drill into, would it be OK if I reached out via the email address that's connected to your Community's profile so we can have a further look internally? Let me know here and we'll take it from there Oliver! 

Hello @"mmllr" - welcome to the Dropbox Community! You can change the automatic camera uploads import preferences from within your Dropbox preferences on your computer. To do this, you can do the following on your Windows device: • Click the Dropbox icon in the system tray at the bottom right of your screen and then click…

Glad to hear this helped Dan! If you ever come up with a Dropbox question in the future, feel free to let us know; we're always a post away :grin: Have a great rest of your day! 

Hi Dan; how are you today? It sounds like Dropbox has not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'. After this is done then, please try…

Hi @"isobelsnowie" - welcome to our Community! If you've already made sure that this is not caused by a firewall, an antivirus or even a VPN/proxy setting on your computer, then I'd suggest giving a simple re-install a go as it might do the trick for you. You can use the offline installer of our latest stable build, just…

Hi @"Sam-htg" - how are you today? I'm sorry to hear you're having issues with exporting this specific file to Instagram; have you tried renaming it and exporting anew or exporting it through your Offline Files tab within our mobile app? Can you also restart your mobile device and/or try another network or over cellular…

Hi @"Tyrrell"! As I'd really need an account and device specific view to better advise on this matter (this is exactly why we had to switch to email communication with Rob as well in the post you quoted), would it be OK if I reached out via your Dropbox email address to have a further look into this with all of our tools…

Hello there @"JhonyWalker" - thanks for the report! As your inquiry echoes the OP's description and some similar reports we had from other users, I moved your post under this thread to keep things neat around our Community. As @"John L.2" mentioned above, our team is looking into this matter while we speak while, in the…

Hello @"bcombs"; thanks for the report! I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query. As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your…

Sorry to hear this persists @"kajakiem". Let's have a look now! Could you let me know if those files are synced locally to your device or if they happen to be set to 'Online Only' via your desktop app's Smart Sync settings? You can verify this by checking your files' syncing status icons if needed. Also, is your desktop…

I just found your ticket on our system and contacted you via that. Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there. 

Thanks for providing me with a visual too @"noteimporta"! As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take…

I see; thanks for pointing this out @"noteimporta". Would you like me to reach out via your Dropbox email address to have a further look internally?

Thanks for the additional information @"noteimporta"! Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this? Thanks so much!

Hello @"noteimporta" - welcome to the Dropbox Community and thanks for using Paper! @"noteimporta" wrote:After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links. Could you first walk…

Hello @"gavin3" - welcome aboard and thanks for using Dropbox! It's true indeed that, at the moment, you can’t prioritize folders or package files. I won't be able to comment on when or if this might get implemented ; feel free to share your thoughts and ideas about this under the relevant section of our Community though;…

Ah, I see now; thanks for clarifying this! For starters, the best solution for such an amount of data would most likely be our API. In case you have to do this via the website, you'd need to do it in small batches and again, it's not guaranteed that it will work as uploading files to dropbox.com is limited not only by the…

Hi @"KVC1" - welcome to our Community and happy Monday! I'm sorry I don't have any updates to share on this at the time. In the meantime, feel free to post your thoughts, ideas and suggestions on the relevant area of our Community. * https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000 Let me know if you have any…

Hi @"MatthewC328" - I appreciate your feedback on this. As you can see in this thread, we've heard our users' reports and started working on it. As per @"DavidZ"'s latest update (you can see it on the top of this page), the fix will be rolling give or take around Wednesday. Thanks for your patience in the meantime. 

Hi @"trodriguez2011" - welcome aboard! I'm not sure to what exactly you're referring to here; could you please elaborate a tad on this specific part? @"trodriguez2011" wrote:It sounds like you're suggesting that I would have to perform the upload in 100 batches. Just to make sure we're on the same page, could you also…

I'm glad we managed to resolve this in the end @"loomy"; thanks for keeping me in the loop! As always, we're always around and happy to help if you have any Dropbox questions in the future! Have a wonderful weekend! 

Thanks for keeping me in the loop here @"loomy"! If you're still experiencing this, please let me know and I'll create a ticket to work on this with you asap. 

Hi Blake! If I have to be honest, I'm not getting the same results on my end. Could you try clearing your browser's cache, a private browsing window or even a completely different browser merely to exclude browser specific issues? If the error you get is persistent across multiple browsers, please forward me a screenshot…

Thanks for the nudge here @"areynoso"! Truth be told, I replied to you yesterday and I also sent you another email just now (the same as you seem to not have received it). Could you check your inbox again? Are you not getting my emails?

Thanks for keeping me in the loop @"loomy"! At this point, could you try re-installing the app on the affected computer and let me know the results? If the issue persists, would it be OK with your if I reached out to your Dropbox associated email address to work on this together?

@"areynoso": I just replied to your email so please take a look at your inbox for my latest message. @"Niccodemure": Have you tried having those users move those files from their end (and machines)? If you do perform those actions from their devices and still notice this, please let me know and I'll send you an email to…

I just sent you a brief email to work on this internally @"areynoso"! Whenever you find some spare time, please take a look at your inbox so we can pick this up from there.

I see @"areynoso". Thanks for the speedy reply! At this point, I'll need a visual of this happening so may I reach out to your Dropbox associated email to work on this together?