Walter Dropbox Community Moderator

Hi @"Tboyistre34"; thanks for using Dropbox and welcome to our Community! I'm sorry to ask, but can you please elaborate on the issue you're having and send me a screenshot of where you get stuck so I can advise further? Thanks! 

Hi @"Nunez"; welcome to our Community! As Rich mentioned, you'll need to contact the developer of the app in question as they'll need to apply for production to enable more users to link to the app. You can find more information on this here: https://www.dropbox.com/developers/reference/devguide#production-approval Let us…

Hi @"Carmelo palafox"; welcome to our Community and sorry to hear you're having issues with accessing your account. Can you please let us know if you've tried resetting your password as Rich mentioned above and what were the results? Thanks! 

Hi @"joannayotte"; thanks for joining our Community and sorry for the late response. If you're still having issues with this, could you walk me through the exact steps you take to do this and also send me a screenshot of what you see so I can advise further? Thanks! 

Hi @"fletchermail"; I'm sorry for the late reply. If you're still having issues with this, could you provide a screenshot of the error you get and let me know the exact OS and build of the device you're noticing this on? Thanks a bunch! 

Hi @"jojobaies"; thanks for joining our Community and sorry for the late reply. In your case, you can contact our support team directly and ask if this would be possible. Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible…

Hey @"remi4"; welcome to our Community and thanks for joining the discussion here. Can you please let me now your computer's OS and build and also provide some additional information regarding the issue you're experiencing? If you're getting any specific errors, please, send us a screenshot so we can have a further look…

Hm, that sounds strange indeed, Nick. Can you select or de-select a folder from your selective sync settings and let me know if the desktop app (within your system tray/menu bar) reports to sync those changes? If you could also send me a screenshot of how the syncing icons on the folders you mentioned look like, I'd…

Hi @"toddphi"; thanks for joining our Community! The Vault is accessible through our website and the mobile app for now. We did add an entry point to the desktop app as well, but this should take you to the website to access the Vault. Could you navigate your account online and try to access your Vault from there? Let me…

Hi @"nickscale"; welcome to the Dropbox Community and happy Monday! When using selective sync, and choosing to sync a folder you had previously excluded on the desktop client, you may notice the files appearing with a grey cloud icon beside them which means that the files are ‘online-only’. You can see and interact with…

Thank you for the quick response @"megawhite". As promised, I just reached out via email so we can look further into this. Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. Thanks again! 

Thanks for getting back to us @"fedelinn". I'm not sure if this will do the trick for you, but I found an article with information on how to change the date format in your screenshots filenames: https://apple.stackexchange.com/questions/245771/change-date-time-format-in-the-screen-shot-filename Could you give it a go and…

Thanks for keeping us in the loop here @"ciobi". Can you post some screenshots showing the issue so we can have a visual too? If possible, try doing it with a sample folder for testing purposes to avoid exposing any of your personal information here on our Community. Thanks! 

Hi All, thanks for all your reports on this! As we'll need to look into this matter with device specific information at this point, I'd recommend that you contacted our support team providing as much information as possible. Should anyone of you face any troubles doing so, please let us know here so we can reach out via…

Hi @"zacanger"; how are you today? As you noticed, we’ve recently introduced some new features which are now available to all Dropbox Plus customers, namely Dropbox Passwords, Vault and Computer Backup. For ease of setup and access, we added entry points for these features to your Dropbox account so you may see icons for…

Hi @"Egel"; welcome aboard and thanks for joining our discussion here. While it would be preferable to have your client reach out to our support team for more information on this, allow me to provide you with some additional information. As you probably know, Dropbox has always been committed to upholding the security and…

Thanks for the follow up, Lisa. This message is referring to the file (or folder in this case) being deleted on any devices you might have connected to your account; not your computer's ****** drive (assuming that you'll be moving them there that is). Let me know if you have any additional questions! 

Thanks for keeping us in the loop @"mfinn"; I'm glad to hear it's sorted now. Should you ever come up with another Dropbox question, please let us know! Cheers! 

Hi @"Rainer_Zufall"; are you still having issues with receiving the email to reset your password?

Hi @"cjrhoads"; thanks for joining the discussion here. Allow me to clarify that, indeed, shared folders do take up space towards each member's quota unless they're all part of the same team account. This policy exists to prevent people from giving themselves unlimited storage space by stacking Basic accounts and shared…

Hi @"Silviu C."; thanks for posting on our Community and trying out our new Vault feature. It's true that our vault can only be opened from dropbox.com and the Dropbox mobile app at this time while there's also an entry point from the desktop that will take you to dropbox.com. If you'd like to suggest a change to the…

Hi there @"JimmyPatel"; happy Monday and thanks for using Dropbox. I'm sorry for the late reply; are you still having issues with this? In case you do and didn't choose to transfer the deleted account's data to another account that's a member of your team upon deleting the account in question, I'd suggest going to your…

In that case, you may need to perform a clean, advanced re-install @"mfinn". Keep us posted and have a lovely weekend ahead! 

Hi @"Rishabhdev"; thanks for joining our Community and happy Friday! Could you send us what the desktop app is reporting at the moment within your computer's system tray/menu bar so we can have a look too? Assuming that you're running the most recent, stable version of the app, can you please check if there's an antivirus,…

Hi @"DB User 4367" & @"Robert B.59"; I'm sorry for the late reply. If you're still having issues with this, could you try another browser to access the version history of the files in question? Let us know what you find! 

Hi @"ljm317"; thanks for joining our Community! We do have a dedicated Help Center article about the new computer backup feature, so I'd suggest that you started from there: https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup Let me know if you have any follow up questions. 

Hi @"stinkgrenadestudios"; how are you today? If you're still having issues with downloading your files, can you please send us a screenshot of the error(s) you get so we can advise further? Thanks!

Hi @"kjjones"; sorry for the late reply. If you're still having issues with this, could you post a screenshot of any error(s) you might be getting so we can have a visual too? Thanks! 

Hi all; I hope this finds you well! I'm afraid if your device doesn't meet our minimum requirements, you won't be able to install our official mobile app. I know it's not the answer you were looking for, but I hope this helps clear things up. Please let us know if you have any other Dropbox questions. 

Hi @"cmf1"; I'm sorry for the late response. I was wondering if you're still having issues with this in which case a screenshot of the options you get would be very helpful so please send us one so we can have a visual too. Thanks a bunch!