Walter Dropbox Community Moderator

Thanks for the screenshot, Cynthia. Can you try clearing your browser's cache or another browser and let me know if you get any different results? 

Hey there @"lpgove"; thanks for joining the discussion here. If you're experiencing high CPU usage when the app is syncing, I'd suggest taking a look at this Help Center article as it outlines most of the reasons why this could happen. Let us know if you have any follow up questions!

Thanks for flagging this @"riclewallen". I amended the link and it should be working fine now. Could you give it another go now?

Thanks for the follow up @"Mercman80". As you've done most of the troubleshooting so far, could you try these steps to restore your file paths and let me know how it goes? Thanks so much!

Sorry for the late response @"b20tski". If you were able to successfully install the Dropbox desktop application in the newly created profile, that means that there may be some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile. Did you install our desktop app with…

Hey @"CynthiaWaka"; welcome to our Community and sorry to hear you're having issues with this. Just to make sure we're on the same page, can you please send us a screenshot of the exact error you get? Also, is Google showing under your account's Connected apps tab? Let me know what you find!

Hey peeps; thanks for your messages! For anyone still affected by this, note that the development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing. Can you try installing it from this page and let us know if it helped improve matters? 

Hey @"julie1013"; thanks for joining the Community! This should be the path to your Dropbox folder on your computer. Can you please try reinstalling the desktop app and let us know if you're still getting an error? Thanks so much, Julie! 

Thanks for the screenshots @"stlouey"; much appreciated! Did you install the desktop app with admin privileges?

In that case, since you already disabled the computer backup feature, you'll need to resume the syncing until the app shows up to date @"Mercman80". As for your previously backed-up folders, you should be able to move them back to their original locations if needed. Moving forward, note that you can copy or move any files…

Hey @"Mercman80"; welcome aboard! It looks like you enabled the computer backup feature when you installed the desktop app on your new compute, thus putting you over your account's quota. You should be able to resume the syncing process following these steps. Let me know how you get on!

Hey there @"b20tski"; I'm sorry to jump in here, but have you tried an advanced reinstall yet? Also, if you're on the Basic plan, can you let us know how many devices you've connected to your account?

Both would help @"stlouey"!

Hey @"Doctordns"; sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you get so that we can have a visual too?

I see; thanks for the additional information @"stlouey". Could you please send us a screenshot of how this looks like on your end so that we can have a visual too?

Hey @"Shanker"; welcome to our Community! Can you please let me know if you had the chance to go through the following resources to see if any of the information there helps?* https://help.dropbox.com/installs-integrations/third-party/salesforce-admin *…

I see; thanks for keeping us in the loop and let us know if you notice any improvement over the next days @"bropdox".

The Help Center article Daphne mentioned is this one @"stlouey", Did you have the chance to have a look there?

Hey there @"msher22"; are you still having issues with this? In case you do, could you share a screenshot with us so that we can have a visual too?

Have you tried any of the ways mentioned in this discussion @"lola8"? Specifically, shared links would be the way to go in your case. 

Hey all; thanks for your nudges! As we do have a relevant idea about this, I'd suggest that you upvoted it by giving it a thumbs-up/like to show your interest. See you around!

I see now; thanks for the additional feedback on this one @"jojonah". Let us know if you have anything else to add or ask!

Could you try once more @"bropdox"? If that doesn't help, you can also perform a clean, advanced reinstall as well. 

Hi all; thanks for your ongoing feedback and thoughts on this! I just dropped by to let you know that this idea has been passed along to the team for review. Thankyou all for your suggestions and to everyone who has supported this idea so far!

Sorry to hear that @"bropdox". Could you try re-installing the app on your computer to see if that improves matters at all?

Thanks for the update, Andrew. I just sent you another email; can you let me know if you received it this time? 

I was referring to your email's inbox, Andrew. Specifically, I used the one that's associated with your profile here on our Community. If you can't find my message, please check your spam folder as well.

Thanks for the screenshot @"therealgenebrown". I don't see our desktop app's icon in your system tray; can you confirm that it's running and showing 'up to date' when you try to open those files? 

While I can't be sure about this, I just created a ticket on your behalf so that we can investigate further, Andrew. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey @"Andrew Kurtz"; welcome to our Community! It seems like your shared links might have been banned somehow. If it's been a while since you first noticed this, may we reach out via email to have a better look into this? Thanks!