Walter Dropbox Community Moderator

Comments

  • Hi @"seandaw"; how are you today? I'm sorry for the late reply; are you still having issues with this? 
    in What is the cloud icon I see next to my files in my desktop Dropbox folder? Comment by Walter August 2020
  • Hi @"Tobi7"; how are you today? I'm sorry for the late reply; are you still having issues with this? If you do, please elaborate on your query and send us a screenshot -if possible- so we can have a look too. I'd also suggest ensuring that you're running the most recent versions of the apps in question and your device's OS…
    in Dropbox/keynote/pages integration Comment by Walter August 2020
  • Hi @"ITech5401"; I'm sorry for the delayed reply. If you're still having issues, apart from the firewall, have you made sure that there's no antivirus or perhaps a VPN/proxy setting that might be causing this?
    in Error Connection Timed out Comment by Walter August 2020
  • Hey @"kelcor"; I'm sorry for the late reply. If you're still having issues with this, I'd suggest contacting our support team through an incognito window without signing into any account. When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the…
    in Dropbox still charges fee after cancellation, Comment by Walter August 2020
  • Hi @"holpol1" & @"Ro R."; sorry for the late response. Can you please let us know if you're still having issues with copying or moving files within your Dropbox folder on your computers? Thanks!
    in Can't move dropbox file location. Comment by Walter August 2020
  • Hi @"EVBK"; I'm sorry for the late reply. If you're still having issues with this, could you send me a screenshot so I can have a visual of where you get stuck when trying to clear the cache of our mobile app on your Android device? Thanks! 
    in Photo sync from Samsung Galaxy not instant Comment by Walter August 2020
  • Hi there @"MccJoe"; I'm sorry for the late response. Are you still having issues with this? In case you do, I'd appreciate a screenshot so we can have a visual too. Thanks! 
    in No video control progress bar on streaming video in Android app Comment by Walter August 2020
  • Thanks for the update on this Murray. Can you clarify if you've already used the hardlinks and/or the permissions fix as mentioned in this discussion? If you did and still get stuck at syncing, please send me the status of the app as shown within your system tray/menu bar so I can have a visual too. Thanks! 
    in Dropbox stopped syncing since update Comment by Walter August 2020
  • Sorry for the late response @"tai11354"; are you still having issues with this? If you do, could you please check if there's an antivirus, a firewall or even a VPN/proxy setting that could be causing this? Keep us posted! 
    in Dropbox stopped syncing since update Comment by Walter August 2020
  • Hi @"lauschke"; welcome to our Community! I'm sorry for the late reply; your post was marked as spam, probably due to its length. Could you please let me know when you first noticed this happening and which version of our desktop app you're using on your Mac? If you post a screenshot of an example too, I'd appreciate it.…
    in Screenshot file naming format changed out of the blue Comment by Walter August 2020
  • Hey @"slidedesignr"; thanks for the additional details here. I'm not sure if this will do the trick, but have you tried overwriting the file using our website and not by copying or moving the file on your desktop with our desktop app running? While we're at it, are you using our new desktop app when overwriting the file(s)…
    in I can no longer overwrite a file - same exact name - but keep the same link! Comment by Walter August 2020
  • Hey @"michaeljm" & @"Incytatus"; thanks for keeping us in the loop. Since this persists after an advanced re-install, I'd suggest contacting our support team so we can look into this with device specific information. You can let us know your tickets' IDs here so we can locate them on our system as well. Thanks for your…
    in Dropbox app is constantly creating desktop.ini files - how can I disable this? Comment by Walter August 2020
  • Hi @"KeepItSimple"; thanks for joining our Community. I'm sorry to ask, but are you following the steps from the relevant Help Center article and not working for you? https://help.dropbox.com/files-folders/share/view-only-access Could you give them a go and let us know if you're still having issues with this? Thanks! 
    in Dropbox is now too hard to use. Comment by Walter August 2020
  • Hi @"AlBara"; thanks for joining our discussion here and happy Friday! I'm afraid I'm not aware of a way to create a shortcut to a file from your account on a mobile device. You can suggest this in the relevant section of our Community so other users can upvote it to show their interest as well:…
    in How to shortcut a dropbox FILE on android phone Comment by Walter August 2020
  • Hi @"Incytatus"; welcome to the Community and thanks for joining our discussion here. Can you please let me know the version of our desktop app you're using and if you happen to be utilizing an alternative file explorer as well? Thanks!
    in Dropbox app is constantly creating desktop.ini files - how can I disable this? Comment by Walter August 2020
  • Hey @"MOhl"; how are you today? I'm sorry to ask, but can you clarify where the deletions were made from? Also, can you check if there's an update for your device's OS and our app's version through your app store as well? On a side note, your desktop app is slightly outdated too as v.103.4.383 has been out for a couple of…
    in How to refresh iPhone dropbox files Comment by Walter August 2020
  • Thanks for the update Yousif! Can you let me know how exactly are you accessing this file and if this happens for only this specific file or others as well? 
    in Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows Comment by Walter August 2020
  • Hi @nitzil; how are you today? We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. Could it be that you're using the beta version of our Android app on the affected device? That…
    in Problems with fingerprint access Comment by Walter August 2020
  • Thanks for the quick update on this one @"tai11354". If this still persists after reinstalling the app, may I have you try unlinking your account from the app's preferences (under the Account tab) and re-link it to see if it improves matters at all? Keep me posted! 
    in Dropbox stopped syncing since update Comment by Walter August 2020
  • Hi @"adamschoales"; thanks for the report and following up on this! I'm glad to hear you managed to get to the bottom of this and thanks for keeping us in the loop too. Just a note on this, our most recent stable version of the desktop app came out a couple of days ago so you may want to give it a try too:…
    in Dropbox Sync Icons missing Comment by Walter August 2020
  • Hi @"tai11354"; thanks for joining our Community and sorry to hear about your syncing issue. If you're still experiencing this, can you please send us a screenshot of the exact status of the app as shown within your system tray? Thanks a bunch! 
    in Dropbox stopped syncing since update Comment by Walter August 2020
  • Hey @"nasdrop"; thanks for the additional details there. I'm afraid we can't help much here since this is not our official desktop application. As this page outlines, this wrapper is not verified by, affiliated with, or supported by Dropbox. You can see a list of our official system requirements here:…
    in dropbox install problems centos 7.6 Comment by Walter August 2020
  • Hi @"ap_in_MKE"; welcome to our Community! I'm sorry to jump in here, but as Jay mentioned, we don't have a concrete number to share at this time as the criteria for moving a file/folder to “Online Only” will depend on various factors such as the time since they were last modified, previewed or shared to name…
    in "Save hard drive space automatically" - time scale? Comment by Walter August 2020
  • Hi @"YousifGarabet"; welcome to our Community and happy Monday! Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running? If this persists, could you let me know which app is your default one for opening this kind…
    in Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows Comment by Walter August 2020
  • Hi @"rvtnine"; welcome to the Dropbox Community! To directly cut to the chase, it sounds like your media player (in your case QuickTime) doesn't have all the necessary codecs to preview to file. Can you try another 3rd party app or program to try to preview the same file? Let me know what you find and we'll take it from…
    in Can't play mov. file after downloading from Dropbox Comment by Walter August 2020
  • This seems to be from our website and not the desktop app @"anebbia". Can you see the little Dropbox icon within your system tray? If not, you'll need to re-install our application or re-launch it for it to bring up the options mentioned in the Help Center article I previously linked to. In any case, please keep me posted! 
    in How to stop dropbox from auto-uploading pics from Android phone Comment by Walter July 2020
  • 안녕하세요 @"max-kim"; 커뮤니티에 게시 해 주셔서 감사합니다! 올바르게 이해하면 컴퓨터 백업 기능에 문제가있는 것입니다. 여기서 내가 틀렸다면 바로 정정하십시오. 첫 단계로 관련 도움말 센터 기사를 참조 했습니까? https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup 기회가 생기면 여기로 알려주십시오. 거기서 연락 드리겠습니다. Hi @"max-kim"; thanks for posting on our Community! If I understand correctly, you must…
    in 드랍박스 컴퓨터 동기화 문제(syncing issue) Comment by Walter July 2020
  • Glad to hear it's sorted now @"Psyber". See you around the Community! 
    in Unable to save to Dropbox Folder: No Permission Comment by Walter July 2020
  • Hi @"anebbia"; thanks for joining our Community! To cut things short, you can find all the information you need on how to disable the automatic camera uploads feature on any of your devices in the following Help Center article: https://help.dropbox.com/installs-integrations/photos/camera-uploads-overview I hope this helps…
    in How to stop dropbox from auto-uploading pics from Android phone Comment by Walter July 2020
  • Thanks for the update @"Agirres". In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro. Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.…
    in "Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder Comment by Walter July 2020
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