Walter Dropbox Community Moderator

If you get the same results on other browsers or after clearing your browser's cache, could you send us a screenshot of the error so that we can have a visual too, Sandi?

It seems like you're running a beta version of our desktop app @"gourmetbooks". Could you follow the steps I posted earlier and let us know if it helped improve matters for you? In your case now @"ur0drivr", I'd suggest re-installing the app as it might do the trick for you. If it doesn't though, you may want to attempt a…

Hey there @"jojonah"; thanks for joining the discussion here. I'm sorry to ask, but can you let us know some additional information about the issue you're facing? 

Hey there @"therealgenebrown"; welcome to our Community! Can you please send us a screenshot of the exact error you've stumbled upon and clarify the OS of the device you've noticed this on? Are you able to preview those files normally on our website at all? Let me know what you find!

Hey there @"John M.167"; I'm sorry to jump in here, but I just wanted to mention that you seem to be running a beta version of the desktop app. Could you see if this persists on our latest, stable version? To do so, make sure to toggle off the 'Early releases' button in your account's settings and then download and install…

No worries, Edvin. I' glad to hear it's sorted now. Have a lovely weekend ahead and see you around the Community! 

Hey there @"edvin_joh"; thanks for posting on our Community! Can you please clarify if you had the chance to try the steps mentioned in the thread you linked on your new computer and if you had any luck so far? Thanks!

In that case, could you perhaps try the steps outlined here to reset your file-paths and let us know if it helped improve matters @"rafamous"?

Actually, the pause option should be there after clicking on the app's icon in your system tray @"M04". If you're not seeing it, can you send us a screenshot so that we can have a better look into this? 

I'm sorry to hear you're still having issues with this @"Fulguletz". May I reach out via the email address that's connected to your Community's profile to look further into this?

Hi @"john b.174"; welcome aboard! If you're still getting those prompts, could you send us a screenshot so that we can have a visual as well? While we're at it, did you follow these steps to disable the computer backup feature? Keep us posted!

In that case, I'd suggest trying an incognito window without signing into any account @"Fulguletz". When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page. You'll need to input your payment's information along with an email…

Hi @"OnlyLordKnows"; thanks for posting on our Community! While they won't get a notification that you removed your access from the shared folder, they'll be able to see the folder's member list as normal. I hope this helps! 

Could you try clearing your browser's cache and/or another browser and let us know if it improved matters at all @"writerb"?

Hey there @"wmike"; are you still having issues with this? 

Glad to hear this worked for you @"VladimirMurr". See you around the Community and take care!

Hey @"liztaps"; sorry for jumping in here; but could you let us know some additional information about the issue you're facing?

Hey there @"jtl71"; are you still having issues with this? 

Thanks for the quick response @"GWS247"; you've got :envelope: 

Thanks for the update on this one @"Rubaiyat Yameen". Could you try an advanced re-install and let me know if you still get the same results? 

Hi @"GWS247"; welcome to the Community! It seems like your shared links have been banned. How long have you been getting this message? If it's been a while, may I use the email address that's connected to your profile here to reach out in order to investigate further? Thanks!

Simply loved it :heart: Thanks for sharing @"Amy"!

Quick follow up here as the screenshot wasn't visible at first @"bobv". Could you reboot your machine and let me know if you still can't get the mentioned buttons to show up? Is the app installed on this machine with admin privileges? 

If you're on the Windows side, try 'Alt+H', Bob. Otherwise, send us a screenshot of what you see in order for us to have a visual as well. 

Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

Hi @"Rubaiyat Yameen"; thanks for joining our Community! Just to make sure we're on the same page, could you send me a screenshot of the app's exact status as shown in your system tray/menu bar? Have you tried unlinking and relinking your account through the app's preferences by any chance? As for the folder that keeps…

Thanks for your ongoing reports on this one people! For those of you using ESET, could you try the following steps and let us know if this persists? 1. Open the main program window of your Windows ESET product. 2. Press F5 to access Advanced setup. 3. Click Web and Email, expand Protocol Filtering and then click the slider…

Thanks for the confirmation, peeps. I just sent you a ticket so please take a look at your inbox and we'll take it from there. 

Hi @"Eric W.7"; thanks for posting on our Community! It looks like you haven't set up the computer backup feature on this computer yet; this is why you get the 'Set Up' option. Moving on to your concern now, can you clarify where exactly is your Dropbox folder located? Is it the C drive or the D one? Also, did you, at some…

Hey there @"spctre598"; welcome aboard and thanks for using Dropbox! I'm sorry to hear you're having issues with uploading files to our website via a web browser. As you've already done most of the troubleshooting here, could you please forward us a screenshot of the exact error message(s) you get so we can have a visual…