Walter Dropbox Community Moderator

In that case, could you try reinstalling both the Word app and our own mobile app on your Android device, Alan? Maybe that will do the trick! In case it doesn't though, you could try disabling the file's password protection and set it anew to see if it makes any difference. Let me know how you get on!

Hi @"Alan41"; welcome to our Community! Can you please let me know if you're seeing this discrepancy within our mobile app or in a 3rd party app's interface (like MS Word for example)? Have you tried clearing our mobile app's cache perhaps? Keep me posted, Alan!

Ah nice; glad to hear that, Lori. If you have any Dropbox questions, don't hesitate to give us a nudge. We'll be just one post away!

Hey @"Lori S"; thanks for posting on our Community! Can you please let me know if you're getting any specific errors and if so, send us a screenshot so that we can have a look too? Thanks!

Sorry to hear that @"Katy W.3"; how long has it been stuck at syncing the exact same number of files? Could you send us a screenshot of the app's status as shown in your system tray/menu bar? 

Hi @"Peter Hirst"; sorry to hear you're having issues with this. Can you try clearing your browser's cache or another browser and let us know if you get any different results? 

Hey @"jon1906"; thanks for joining our Community! Can you please clear your browser's cache and try an incognito window without any plugins or extensions running and let me know if you get the same results? Thanks a bunch! 

Hi there @"Kenton N."; thanks for posting on our Community and sorry to hear about this. If you can't quit the app from your menu bar to uninstall it, could you try force-quitting it and then perform the advanced reinstall as intended in the first place? Let me know how you get on!

Hey there @"categreen"; welcome to our Community and sorry to hear about this. Can you please let me know if you get any different results on an incognito or private browsing window with no extensions and plugins running? Thanks so much, Cate. 

Hey there @"Karolina2"; welcome to our Community! Can you please clarify what plan are you at the moment? Thanks so much!

Happy to hear this helped @"Irish3". Take care and see you around the Community!

Hey there @"HowToDoIt"; sorry to jump in here, but could you provide some additional information about the issue you're having? Did you try any of the suggestions on this discussion?

Hey peeps; thanks for posting on our Community! For anyone who's still affected by this, could you try clearing your browser's cache or submitting your application through another browser?

Hi @"dakonium"; thanks for posting on our Community! To get to the chase, your sharing privileges and files/folders won't be affected at all when your account gets downgraded. Only syncing of new files would stop (as you'd be over-quota) until you upgraded again using your new billing information. I hope this helps and…

Glad to hear you managed to resolve it in the end @"nitin194". See you around the Community and enjoy the remainder of your week!

Hey there @"ache75"; I'm sorry to jump in here and sorry to hear you're having issues with this. Since you've done some troubleshooting already, can you perform a clean, advanced reinstall and let us know how it goes? If syncing gets stuck again, please let me know here and I'll reach out via email to investigate further. 

Hey there @"CoveUS" & @"jcp543"; thanks for joining our Community and sorry to hear you're having issues with this. Can you please let us know if this persists after clearing your browser's cache or other browsers? Thanks!

Thanks for the quick follow up @"nitin194". Can you please uninstall the mobile app completely from your phone and re-install it anew? Maybe that will do the trick!

Hey @"nitin194"; thanks for posting on our Community and sorry to hear about this. Can you please let me know if doing this on another wifi network or via cellular data produces the same error? If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. Thanks!

Hey there @"vico_help"; thanks for posting on our Community again! I just merged your post into your previous one as they're related. Did you have the time to go through Jay's suggestions yet? Specifically, what is your account's plan tab reporting?

Thanks for the keeping us in the loop, Stephen. I'm glad you managed to resolve this by quitting and restarting the app in the end. See you around the Community and take care!

Hey there @"Stephen S.32"; sorry to hear you're having issues with this. Can you please let us know if those members in your family account have the desktop app installed and running on their computers? If so, is the app showing 'up to date' in their menu bar/system tray or is it still syncing? Let us know what you find!

Hey there @"Episode10" & @"JB40"; thanks for your reports here. If you notice this after performing an advanced reinstall, may we reach out via email to investigate further?

Hey there @"leftnotracks"; sorry to jump in here, but have you tried any more recent builds of the desktop app? The latest stable version, for example, is the 116.4.368 one. Which one are you running at the moment?

Thanks for confirming that @"batilly84"; you've got

While I can't be sure about this @"JamesDeanTheSecond", I'll be happy to look into it for you. To do so, may I reach out via the email address that's connected to your Community's profile?

Hello there @"batilly84"; welcome to our Community and thanks for using Dropbox! It looks like you're having the issue outlined in this discussion; can you take a look and confirm this for me? In that case, may I reach out via email to investigate further? Thanks!

Sure thing @"asakul"; you've got

I'll be happy to look further into this for you @"asakul". To do so, may I reach out via email?

Sorry for the late response here @"asakul"; are you still having issues with this?