Walter Dropbox Community Moderator

Hey @"cyy 1111"; thanks for joining our discussion here. As this Help Center article outlines, to play a shared video or audio file in its entirety, you'll need to save it to your Dropbox account by clicking Save to Dropbox at the top of the file preview. Otherwise, you and your colleagues can download it to your devices…

Hi there @"Cleanfire"; thanks for joining the discussion here and sorry to hear about this. Can you please let us know if you're getting any specific error and if so, send us a screenshot so that we can have a look? While we're at it, can you confirm you're using the most up to date versions of your device's OS and both…

I see; thanks for that @"JamesDeanTheSecond". Since your shared link is giving a 404 error, could it be that your shared links have been banned? How long have you been getting this?

Hey @"asakul"; welcome to our Community and happy Monday! I'm sorry to hear you're having issues with the computer backup feature; let's have a look into this. To be honest, I'm assuming that this could have been caused by the Time Machine feature, but let's make sure about it first. Can you please take a look at your…

Glad to see you managed to resolved it in the end, Emily. Let us know if you come up with any other Dropbox question in the future; we'll be one post away!

Have you ensured that there's no incompatible character in the folder's name @"Emily92"?

Hey there @"lkm18"; thanks for joining the discussion here. If you've already checked the relevant Help Center article and still have issues with this, may we reach out via email to have a further look into this? Thanks a bunch, Lotte!

Thanks for that, Chris. You've got

Thanks, Tom. You've got Cheers!

In that case, may I reach out via email to have a better look into this internally, Tom?

Hi @"VibDAS DSI"; thanks for joining the discussion here and sorry to hear you're having issues with this. As you've already done some troubleshooting on this, may I reach out via email to investigate this further?

Thanks for the update, Tom. Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck again?

Hey there @"dab5400"; thanks for joining the discussion here. Can you please try clearing your browser's cache and/or another browser to see if that helps improve matters? Thanks!

I don't believe this is a shared link created using these steps. Can you have the owner of those files to follow those and let us know how it goes?

Hey there @"JS62"; thanks for joining the discussion here. Can you please walk me through the exact steps you take that result in this error?

Sorry to be jumping in here, but is it still stuck at the same number of files @"tomsamuels"? What's the app reporting in your menu bar?

Hey @"sekiyika" & @"Idna"; thanks for joining our discussion here. If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.

Thanks for all the additional information here @"Andrew S.2"; I've just sent you a ticket so that we can have a further look into this. Please take a look at your inbox and we'll take it from there. As per your concern now @"tullio0106", could you send us a screenshot of the app's exact status as shown in your menu…

Sorry to be jumping in here @"JamesDeanTheSecond", but could you create a test shared link to a sample file and share it with us to see if it's working properly?

Sure thing @"j_1957"; you've got mail! Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey there @"jl232221" & @"Andrew S.2"; thanks for your nudges on this. If you're still having issues with this, may I reach out via email to have a better look?

Thanks for keeping me in the loop @"dlikuski". If the files are below 1 GB they should be previewed normally; can you double check if this affects files smaller than 1 GB?

Thanks for the feedback on this one @"gematt"; we've passed it on internally. Let us know if you have anything else to add or ask in the meantime!

Hey @"Jeff_S1"; welcome aboard and thanks for using Dropbox! Just to make sure we're on the same page, can you please let me know if you're fully synced on this machine by running the status command? Keep us posted!

I see; thanks for keeping us in the loop, Jens. If you're still having issues with this, you may need to reach out to your IT department directly for further assistance. Let us know of any updates!

Thanks for the update on this, Andrew. If you're still having this issue, could you try fixing your hardlinks and permissions as I mentioned earlier? In case syncing gets stuck again, I'd appreciate a screenshot of the app's exact status as shown in your system tray.

Hey @"Simba47"; thanks for joining this topic and sorry to hear about this. Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there. At your earliest convenience please take a look at your inbox and we'll take it from there.

Hey @"888visuals"; thanks for your feedback on this one! If you have anything else to add or ask, please let us know. 

Ah, I see now, Trevor; thanks for clearing this up! It's true that you can download folders that are less than 20 GB and contain fewer than 10,000 total files as this Help Center article outlines. To walk around this, you can download the content of your folders in smaller batches. Let us know if you have anything else to…

Could you share some additional information so that we can help look into the matter at hand @"trevor42"?