Walter Dropbox Community Moderator

No worries, Marjorie. I'm glad I could help! See you around the Community and have a lovely weekend!

Could you try a new OS profile and let me know if you're able to install our desktop app there then @"MarjoLacherez"? [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

In that case, could you please reinstall both apps and let me know if the issue persists @"cornelrules"? Let me know if it does and I'll send you an email to investigate further. 

Glad to hear that @"dragon-npt" See you around the Community and take care!

Hey @"Wattie", thanks for using Dropbox and welcome to our Community! There's an incident that's affecting some of our users at the moment. For more information, you can have a look here and make sure to subscribe too, so that you can get email notifications about its progress. I hope this helps to some extent. 

Hey @"dragon-npt" - thanks for joining the Community! For starters, once you install the Premiere Pro plugin for Replay you should close and restart all Adobe applications. If this is not done, you may not see the Replay extension. If you still do not see the extension please restart your computer. Once you set it up, you…

Hey @"MarjoLacherez", welcome to our Community and thanks for using Dropbox! As @"Renatas" mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress. When it comes to installing our desktop…

Could you quit our desktop app and try again @"cornelrules"? Let me know if you still receive the same error with our app closed and we'll take it from there.

And do you get the same results with our desktop app completely closed @"Davide Bilardi"? Let me know what happens when you quit the app and we'll take it from there. 

Glad to hear that @"poolfanatic" Take care and see you around the Community! 

Hi @"2HDD", thanks for using Dropbox and posting on our Community! If you made sure that the app has finished syncing and it's up to date in your menu bar, you can simply quit the app and then uninstall it, if needed. On the new computer, just download and install the desktop app and sign in with your Dropbox account. Let…

Hi @"poolfanatic", thanks for using Dropbox and welcome to our Community! If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To clear your cache, please follow the steps listed below: 1.…

Hey @"SG23", thanks for using Dropbox and posting on our Community! I'm afraid Rich's answer still stands as the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. Let us know if you have any questions. 

Hey @"Davide Bilardi", thanks for joining the discussion and sorry to hear you're having issues with this. Could you please send me a screenshot of the exact message you're getting so that we can have a visual too? Also, is the desktop app 'up to date' when this happens or syncing in your system tray/menu bar?

Hey there @"cornelrules", thanks for joining the discussion here. I'm not quite sure about the issue at hand. Could you clarify what exactly is troubling you?

I'm sorry for the late response, John - I was out of the office for a few days. Are you still having issues with this?

Ah, I see now. Thanks for the clarification @"GoGoGriffster" They won't get affected unless the team admin has also enabled domain verification and invite enforcement. 

Hey @"GoGoGriffster", thanks for using Dropbox and posting on our Community! This would depend on the way the team's admin has set it up, Greg. If the team's admin has made SSO optional, members of the team will be able to use either sign-in method. They can sign in to the team's page with their SSO password for work, or,…

Hey @"davidtylera56", welcome to our Community and thanks for using Dropbox! You should be able to install our desktop app on a Windows 11 machine normally. If you notice any issues, please let us know!

No worries, Gavin. You've got

Hey @"Gavin Fernandes", welcome to the Dropbox Community and sorry to hear you're having issues with this. Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally? Let me know and we'll take it from there.

Hey @"jkischel", welcome to the Community! The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits. I hope this helps!

I hope they'll be able to help, Ryan. In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there.

Thanks for clearing this up for me @"ryanjenks" May I reach out via email to have a better look internally? I'm not promising anything, I just want to make sure we've covered all bases. 

Have you tried enabling the hidden files to show up on your computer to see if you can find your files that way @"ryanjenks"?

Hey @"ryanjenks", sorry to hear about this. Can you please let us know some additional information about the issue you're facing? Did you enable the computer backup feature when you installed the desktop app on your computer, perhaps? Do you see any of the missing files on our website, be it in the deleted files page or…

Hey @"David_aus", thanks for joining the discussion here. Based on your description, I'm assuming that your antivirus program is what's causing your Online Only files to become local again, probably when it scans and/or indexes them. Could that be the case here, David?

Hey @"Bou_", thanks for the nudge here and sorry to hear you're also having issues with this. Have you tried contacting our support team as my colleague @"Jay" mentioned above? Let us know the ticket ID if you did, so we can look it up in our system. PS: I'd recommend updating our mobile app and your device's OS to the…

It looks like you're on the 2020 release of Paper while the Paper Folder and doc you’re looking at was created by someone who isn’t using the 2020 release of Paper yet @"Laney_Grace" If you'd like to share your Paper docs with them, I'd suggest that you shared them from your end directly as there isn't a way to add your…

Hey @"Laney_Grace", welcome to our Community and thanks for using Dropbox! Can you please let me know if you're able to navigate to this folder by searching for its name on our website? Have you perhaps considered using a regular shared folder instead of Paper folders? Keep me posted!