Walter Dropbox Community Moderator

Sorry to jump in here, but have you considered asking the owner of the file to zip or compress it somehow to drop its size before sharing a link to it with you @"ab37"?

Hey there @"LisaBee", thanks for joining our Community! Could you please try the offline installer from this page and let me know the results? Thanks!

Yes, you're correct, Lloyd. Un-checking folders in the selective sync settings would remove them from your computer to save up hard drive space, but you should be able to access those normally via the website. Just to make sure I got it right though, could you send me a screenshot of how the content of your Dropbox folder…

Hi @"lloydchrein", welcome to our Community and happy Friday! The feature you're looking for is called Smart Sync and it's available to all of our plans except for the Basic one at this time. Can you take a look at this Help Center article and let me know if that would do the trick for you? Thanks!

Hey there @"Jocke_Larsson", sorry to hear about this and thanks for joining the discussion here. Can you please confirm that you followed these steps to disable the computer backup feature?

Hey @"MRRalfacomputer", sorry to jump in here, but I think you'll find your answer in this discussion. At your convenience, please take a look and let us know if you have anything else to ask.

Hey there @"BugsRus", thanks for the nudge on this. I just merged your post under this thread as your query echoes the OP here. We don't have any news on this yet, but we'll make sure to keep you posted if anything changes. 

Hey there @"Jeremy H.2"; sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you get so that we can have a visual too?

Glad to hear you've sorted this out, Donald. See you around the Community and have a lovely weekend! 

Hey @"pavsiingh", thanks for posting on our Community and taking the time to share your thoughts on this. Just to make sure I got this right, can you send me a screenshot of how this looks like on your end? If you could also include the version of the desktop app you're using at the moment, I'd appreciate it. Thanks!

Sure thing @"mtr_549"; you've got

Sure thing @"offer"; you've got

Thanks for your quick response @"ClickChick"; I've just sent you an email so that we can have a further look into this. Let me know if you'd like me to send you an email to investigate your case further as well @"offer".

Hey @"Donald T."; happy Monday! While your way would work in theory, I'd recommend deleting the link directly from your account's sharing tab instead. This should be way faster and more efficient as well. Let me know if you have any follow up questions, Donald. 

Hi @"FreeMePodcast"; sorry to jump in here, but is the desktop app on your computer stuck at syncing the same number of files?

Hello people; thanks for flagging this with us! For anyone affected by this, may we reach out via email to have a further look internally? 

This won't affect your existing files at all @"PhilHugo". Only syncing of new files will stop when your account gets downgraded at which point you'll be able to re-upgrade using your new billing information. 

This could be referring to your cache folder then @"DaveNuck". In any case, could you post the whole error log so that we can have a further look?

Thanks so much @"caloz"; you've got

Hey @"ClickChick"; sorry to hear you're having issues with this. May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

In that case, it may be that you've reached your account's maximum referral space. This is 16 GB for accounts on the Basic plan while it gets doubled when on the Plus, Family or the Professional plan (32GB). How much space have you earned through referrals so far @"umairrana75"?

If this persists after rebooting your computer, may I reach out via email to look further into this @"caloz"?

Hi there @"akmakm"; welcome to our Community! Can you please clear your browser's cache and/or try another browser? If you get the same results, please send us a screenshot of the exact error you're getting so that we can have a look too. Thanks so much!

Hi @"td47"; thanks for posting in Community and happy Monday! When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder. You should be safe to delete them without affecting the app's…

Hey @"TB00"; sorry to jump in here, but can you send us a screenshot of how this looks like on your end so that we can have a visual too?

Thanks for the update @"caloz". Can you try un-linking and re-linking your account through the app's preferences? Maybe that will do the trick!

Sorry for the late reply @"caloz"; are you still having issues with this?

Sure thing @"Dorian Gray"; I used the email address that's associated with your profile here on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter @"Dorian Gray"?

Hey there @"chuckshek"; sorry to hear you're having issues with searching/finding your files on your computer. Can you please let me know what's the exact status of our desktop app in your menu bar/system tray? When it comes to your concern, note that when you make your files or folders locally available through the…