Walter Dropbox Community Moderator

Have you signed into a Microsoft account upon this process, Greg? If you did, could you try completely uninstalling our app and reinstalling it anew? 

Hey @"Greg Lloyd", sorry to jump in here and happy Friday! Can you please check if your device's OS version is up to date? While at it, could you also check if there's any pending update for our mobile app and the Microsoft Word app as well? Let us know what you find, Greg!

Hey @"JulianH3", sorry to jump in here, but could you try updating the app's version to our most recent one and re-enabling camera uploads if needed too? Let us know if this helps!

Hey @"jmeckler", sorry to hear about this. Have you tried toggling Dropbox off from the Files app's locations and then back on?

Thanks for keeping me in the loop on this one and sorry for the late reply @"caconym". If you're still having issues with this, may I reach out via email to investigate a bit further?

Thanks for providing the full error-log @"MikeLV". Could you please try an advanced reinstall with admin privileges and let me know how it goes? While at it, please make sure that there's no antivirus or firewall that might be causing issues. Keel me posted with your progress!

Hey @"caconym", thanks for using Dropbox and welcome aboard! Since the app isn't behaving well when it comes to selective sync through the CLI, could you try re-installing it and let me know if it improved matters? Regarding the option to auto-start the app, note that this command may only work on currently supported…

Hi @"slcoman", thanks for joining the topic here! If the app is showing 'up to date' in your menu bar/system tray, could you try rebooting your computer? Let us know if that improved matters for you.

Hey there @"MikeLV" & @"victoriabaum", thanks for posting on our Community and sorry to hear about this. Could both of you please click on the hypertext from your error message and send us the full error log? This will help us assist further!

Glad to hear that @"chuck9" See you around the Community and have a lovely week ahead!

Thanks so much @"mgrz". You've got

Hi @"chuck9", welcome to our Community and thanks for posting! Can you please let me know if this persists after clearing your browser's cache or on another browser? Thanks!

Thanks for the additional information and the screenshots too @"mgrz". May I reach out via email to investigate this further?

Hey @"JonathanAndrews", thanks for using Dropbox and welcome to the Community! I'm afraid there's no way to achieve this with Dropbox at this moment.Perhaps, there's a 3rd party app/service that could help achieve what you had in mind. Let me know if you have any other questions, Jonathan!

Sure thing @"mackillopsj". You've got

Hii @"mgrz", welcome to our Community and thanks for flagging this with us. Can you please let me know which version of our mobile app you're using on your device? Also, if it's not too much to ask, could you include a screenshot of where you spotted this discrepancy so that we can have a visual too? Last but not least,…

Hey @"mackillopsj", thanks for joining the discussion here and sorry to hear you're having issues with redeeming your HP promotion. May I reach out via email to have a further look internally?

Thanks for keeping me in the loop on this @"HappyPing". May I reach out via email to have a further look internally? 

Hey @"Taigo", thanks for using Dropbox and welcome to our Community! Any additional space you've earned through referrals, promotions etc. will still be valid when you upgrade to Family plan. Just note that any space earned via referring people to Dropbox will be halved if you downgrade your account to the Basic plan. I…

Hey @"Panp", thanks for posting on our Community! I'm afraid that you won't be able to restore those files, if they were deleted more than a month ago. When you upgrade to a plan with a longer version history, your new version history window starts on the day you upgrade and won't work retrospectively. For example, if you…

Thanks for clearing this up for me @"HappyPing". If you're still having issues with this, could you try clearing your browser's cache or even another browser? Let me know if this persists!

Did you try fixing your hardlinks and permissions as outlined here too @"zen_shots"?

Hey there @"zen_shots", sorry to hear about this. Could you please send us a screenshot of the app's exact status as shown in your system tray/menu bar? Also, have you tried any troubleshooting steps so far?

Hello @"KarenK14408", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please clarify which option did you choose when you disabled the computer backup feature? Did you choose to 'Keep content in folders on your PC' or 'Leave content in Dropbox'?

Hey @"tim_kelley", thanks for the nudge and sorry to hear you're having issues with this. Could you try disabling any antivirus you may have running and try an advanced re-install?

Hi @"RemPetitjean", thanks for joining our Community and sorry to hear you're having issues with this. Just to make sure we're on the same page, can you please walk me through the steps you take when you get this error and, if possible, a screenshot of the error as well? Thanks!

If you have stored those files elsewhere on your computer, those will be safe, Romy. Remember that your Dropbox folder will be a local copy where you'd be able to copy, move or delete files as you see fit. 

Thanks for the visual aid @"HappyPing"! Can you also clarify what's your account's timezone as shown here?

Hey @"HappyPing", thanks for posting on our Community! Can you please send us a screenshot of where you're spotting this so that we can have a visual too?

Hey @"Ron82", thanks for the nudge! I'll be happy to look into this for you. Would it be OK if I used the email address that's connected to your profile here on our Community to do so?