Walter Dropbox Community Moderator

Hey @"juanpsolf", thanks for joining the discussion here. You should be able to find the Dropbox Capture app listed in your computer's apps and uninstall it from there, if needed. Have you tried searching for the Capture app and right clicking on it?

This idea is going to need some additional support before we can share it with our team. I've updated the status to encourage more users to back it up!

Hey @"gpk", sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences. I hope this helps!

Hi @"alexneedshelp", sorry to hear about this. Do you see any signs of your missing files or folders in your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint or two.

Hey @"LB77" - sorry to jump in here, but I just wanted to mention that you can find most of the reasons why this would happen and how to troubleshoot it in this Help Center article. Let us know if you have any other questions. 

Hey @"kdominguez", thanks for using Dropbox and posting on our Community! I'm afraid that you won't be able to turn this folder into a team folder with your current setup. You'll need to create a new team folder, copy or move the original folder's content, and then share it as needed. I would assume that your formulas…

Hey @"Mxm5G6" - thanks for your nudge. When it comes to your hypothesis, I'm afraid it's not quite right. If it was, everyone who uses Dropbox would be seeing those files. As mentioned, _MACOSX folders are normally hidden folders containing metadata of the files. However, its contents may be read by Windows OS. Were the…

Thanks for the nudge on this one @"lennartl" It seems that the issue is that the files you're working on need some time to become local on your machine in order for the After Effects to retrieve them. All I can suggest in this case would be keeping the files you're working on often locally on your device -instead of online…

Nice catch @"JefW" - I was indeed intending to post this on another thread. I'll go ahead and edit my previous reply to avoid any confusion moving forward. For more information on the issue described in this discussion, you can have a look at Lusil's post here. 

EDIT: Hi all - thanks for your reports and feedback on this. Could you try the walk-around described here and let us if it works for you?

Thanks for the cooperation, John. You've got

No worries @"sustainingfarmers" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi all! Thank you for taking the time to share your feedback with us. We understand that the decision to streamline the desktop experience by focusing only on Finder and the menu bar on Macs and File Explorer and the taskbar on Windows has impacted the way you work with Dropbox on your desktop. We apologize for the…

Thanks for keeping me in the loop @"johnshansen" - much appreciated. Would it be OK if I send you an email to investigate this internally?

Hey @"kyc117" - sorry to hear about this. Could you clarify if you're having an issue following these steps and if so, provide some additional information?

Hey @"CKominiak" - sorry to jump in here, but since the issue is with opening the zip file, could you try another unzipping/unarchiving utility/program than the one you originally used on your device and let us know how it goes?

Hey @"johnshansen" - sorry to hear you're having issues with this. Could you please let me know if you see the Passwords extension listed in your browser's extensions? If not, you can try downloading it anew from this page. Let me know how it goes. 

Hey @"Luc-FJ" - thanks for joining the discussion. As Jay mentioned, when you share a Google doc, the other user will need a Google or Dropbox account of their own to edit the file, as it doesn't allow for anonymous editing of files. To make sure you can edit the file, you or your collaborators will have to make sure that…

Hey @"PatriciaBB" & @"sustainingfarmers" - thanks for your updates. If the freezing issue persists, could I reach out via email to have a further look internally? 

Hey @"ATapio", sorry to hear about this. Could you please clarify where exactly are you seeing this message or send us a screenshot so that we can have a visual too? Is it on the desktop app perhaps or our website? Thanks a bunch, Andi. 

Hey @"swivel65", sorry to jump in here, but I just wanted to mention that you can find all the information you need about our Rewind feature, on this page. Let us know if you need anything else. 

Hi there @"konocti-view" - sorry to hear you're having issues with this. Can you clarify if the typo is in your email's handle or if the domain is misspelled? Also, are you getting any specific error if you try to change it through your account's settings? Let me know what you find!

Hi @"Star B." - thanks for posting on our Community. There's indeed a limit to how much referral space you can earn which is 16 GB if you're on the Basic plan while it gets doubled if you're on the Plus, Family, or Professional one. I hope this helps to some extent. 

Thanks for clarifying that for me @"sustainingfarmers" If clearing the browser's cache or trying another browser doesn't help improve matters, would you like me to reach out via email to have a further look internally? 

Does it happen with a specific file or all @"sustainingfarmers"? How large are they in general?

Hey @"martine_nbcc" - thanks for joining the discussion here. I just wanted to mention that you can post your ideas and feature requests in our Share an Idea section of the Community.

Hi all - thanks for your reports and patience while we were investigating this. As our status page reports, this should be resolved now. Let us know if you're still noticing any errors!

Hey @"Helen J.3" - thanks for posting on our Community! You should be able to adjust your external drive backup settings through the app's preferences, under the Backups tab. Let me know if you have anything else to ask!

What option did you choose when you disabled the computer backup feature @"Tek Nomad"? Was it to 'keep content in folders on your computer' or to 'leave content in Dropbox'?

Hey @"waac" - thanks for posting on our Community and sharing your walk-around this issue. I appreciate your detailed report, but could you clarify the version of the desktop app showing this behavior as well? Does this happen with the latest, stable version found here? Also, have you checked if this is caused by any third…