Walter Dropbox Community Moderator

Hey @"Romyo", thanks for joining our Community and happy Friday! If you made sure that the app has finished syncing and it's showing 'up to date' in your system tray, you can go ahead and uninstall it using these steps. Your files won't be affected during that process and will remain in your Dropbox folder, which will be a…

Hey @"murzilka17", thanks for using Dropbox and posting on our Community! Can you please send me a screenshot of the exact error you're getting upon creating a new account? Thanks so much!

Hey @"404notfound", thanks for joining the discussion here and sorry to hear about this. Have you tried Hannah's suggestion to contact our Support team as outlined here?

Sorry to hear that @"user918384". I've just sent you an email to investigate this further. At your convenience, please take a look at your inbox and we'll take it from there.

Thanks for the updates, Marian! I've just sent you an email to have a further look into this internally. On that note, if you're still having issues with this as well, let me know here and I'll send you an email too @"user918384"

Hey there @"jgroth", thanks for joining the discussion here and sorry to hear you're having issues with this. Can you please try reinstalling the desktop app on your computer and then follow these steps to disable the computer backup feature?

Hey there @"evaag", thanks for joining the discussion and sorry to hear about this. Can you please let me know if you get any different results after clearing your browser's cache or on another browser?

Just before we switch to email for further investigation, could you try the installer from this page, Marian? It's the most recent, stable version of our desktop app which just got out yesterday. 

Glad to hear you're back up and running, Peter. See you around the Community and take care!

Could you the try disabling any antivirus or firewall you may have and try again @"prc87"? Otherwise, you could also try the following: * Click on the apple icon in the top left hand corner of your screen. * Select "System Preferences..." * Then "Security & Privacy." * Select the Privacy tab. * Select "Files and Folders."…

Thanks for keeping me in the loop on this @"MarianR". May I reach out via email to have a further look into this matter with device specific information?

Hey there @"prc87", thanks for using Dropbox and welcome to our Community! From what I understand it looks like your Home directory is “locked”. Can you please do the following steps to fix this? * Right-click on your Home folder → /Users/{your username} * Select "Get Info" from the menu * Uncheck the "Locked" checkbox. If…

Hi there @"Leo Creer", I'm sorry for the late response. Are you still having issues with this? Could you provide us with your ticket's ID in order to look it up on our system?

Hey there @"Anthony Cook", thanks for joining the discussion here and sorry to be jumping in here. It's true that there has been no change on this recently, so I'd suggest upvoting the relevant idea to show your interest. Let us know if you have anything else to ask or add in the meantime, Anthony!

Hey @"mlaurel", thanks for joining the discussion here and sorry to hear about this. Can you please clarify your device's OS version and our mobile app's version as well, and, if possible, send us a screenshot of the exact error you're seeing?

Hi there @"Billy5", thanks for joining the discussion here and happy Monday! Can you check if you've set your videos to be uploaded through the app's settings under the camera uploads option?

Hey there @"MarianR", thanks for posting on our Community and happy Monday! I'm not sure if this will work, but can you temporarily disable any antivirus or firewall you may have running and try to install our desktop app from this page? If that won't improve matters, you can also have a look at this discussion. Keep me…

Thanks for providing this information, Peter. Apart from its version, could you tell me if it's currently syncing or if it's 'up to date'? Can you also clarify what happens when you try to selectively unsync this specific folder through the app's preferences? 

I'm afraid that's not possible on our website at this time, Philip. That being said, note that you can post your ideas and suggestions in the relevant area of our Community so other users can upvote it to show your interest. See you around!

Hey @"peter05", thanks for joining our Community and sorry to hear you're having issues with this. Just to make sure we're on the same page, can you please let me know what's the desktop app reporting in your system tray at the moment? Thanks!

No worries, Bernd. You've got

Hey there @"BerndSE", thanks for joining this topic and sorry to hear you're also having issues with this. May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look? Thanks a bunch, Bernd!

Hey there @"philipfox", thanks for joininig our Community and I'm glad to hear you managed to find the culprit after all. Regarding your additional concern, you can calculate the size of your files and folders on our website as outlined here. Let us know if you have any more questions, Philip!

If this persists after reinstalling, you may need to perform a clean, advanced reinstall as well @"VasilyD". Let us know of any updates!

Thanks for keeping me in the loop on this one and I appreciate your feedback too, Bill. If there's anything else I can help with, please let me know. 

Hi there @"Mdbridey", sorry for the late reply. Are you still having issues with this? If so, could you send us a screenshot of what you see so that we can have a visual too? Thanks so much!

Glad to hear it's working now @"sci buzz". Take care and see you around the Community! 

Thanks for the screenshot @"sci buzz"! Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?

Hey @"MadRanger", welcome to our Community and thanks for using Dropbox! Can you please share some additional information about this issue and, if possible, send me a screenshot as well so that I can have a better look into this? For example, can you walk me through the steps you're taking to edit this file and then upload…

Hi there @"sci buzz", thanks for joining our Community and sorry to hear you're having issues with this. Did you reboot your computer at all after disabling your screenshot syncing through the app's preferences? If you did and this still persists, please send me a screenshot of how it looks like on your end so that I can…