Walter Dropbox Community Moderator

Hi @"CW11" - sorry to hear you're also having issues with this. Did you have the chance to try my suggestion, namely copying the file that's giving you the error and try to open the copy? Also, would it be OK if I reach out via email to have a further look internally? 

Thanks for your update, Maggie. Instead of disconnecting the integration, you could try copying the file and then try to preview the copy. Let me know if this helped @"sustainingfarmers"

Hey @"klabarbera", sorry to hear you're having issues with this. Could you please let us know some additional information? For example, did you disable the computer backup feature before uninstalling the desktop app from your computer? Also, if you're getting any specific errors, I'd appreciate a screenshot so that we can…

Hey @"Tek Nomad" - sorry to hear you're having issues with this. It sounds like you may have enabled the computer backup feature on your computer - could you confirm if this the case please? Also, is the app showing 'up to date' in your menu bar or is it still syncing? Keep me posted!

You're not losing anything by downgrading the daemon version as it will automatically get updated to the latest version whenever possible @"linux000001" As for the release notes of our desktop app's stable and beta versions, you can have a look at this page.

Hey @"robinwn", sorry to jump in, but could you send us a screenshot of how it looks like on your end? Also, is the app showing 'up to date' or is it still syncing in you menu bar?

Hey @"cloudyx", sorry to jump in here! I'm not sure if this will improve matters, but have you tried reinstalling both apps on your iPad?

I don't see why not, but note that Dropbox isn't responsible for handling the extraction of the APK file, but your device and the software you'd be using to extract it. Let us know if you have any other questions @"Zefon376"

Thanks for the additional information and the screenshots as well @"lennartl" Could you clarify the size of those files and if they do sync after all? Also, does adjusting your bandwidth through the app's preferences makes any difference? Any additional information is more than welcome, Lennart. 

Hey @"RichardF" - thanks for joining the discussion here. If you choose to go with Rich's suggestion and have our collaborator open up a file request from their end, then yes, you'll be able to upload files to their account directly from your computer. Let us know if you have any other questions.

Hi there @"sustainingfarmers" & @"ablunck" - thanks for your reports and sorry to hear you're having issues with this. If you find that this happens to other browsers as well and on multiple files, you could try disconnecting the integration from your account's Connected Apps tab and re-connecting it anew from the App…

Hey @"GGBin Mich" - sorry to hear you're having issues with this. If you're still stuck at the exact same number of files, could you send us a screenshot of the app's status as shown in your system tray? Also, can you check if the app is reporting any syncing issues by clicking on the relevant button after clicking on your…

Hey @"DianeWBMfg" - sorry to jump in here. I just wanted to clarify that even if you sort your files by date on your end in this folder, the recipients of the shared link to the folder would still see the files listed inside the folder in an alphabetical order, not chronological. If they choose to add the folder to their…

Hey @"lennartl" - sorry to jump in here, but could you post a screenshot of the exact error you're seeing? A visual of that would definitely help us assist further. Also, does this happen with Online Only files only or is it affecting local ones as well? 

If you made sure that the app is 'up to date' and not still syncing in your menu bar, you should be able to move forward with reinstalling the app if needed @"Martinolsen758" Let us know how it goes!

Glad to hear this works again for you and thanks for keeping us in the loop too @"timbr" See you around the Community and have a lovely weekend!

Glad to hear this helped! See you around the Community and enjoy the remainder of your week!

Hey @"arjunpookad" - sorry to hear you're having issues with this. If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?

Hey @"Ronins", sorry to hear about this. Could you please let me know if you've fully updated your device's OS and the version of both our mobile app installed on your iPad and the MS Word app? If you did and still have issues with this, please send us a screenshot of any errors you may be getting in order to have a visual…

Glad to hear that @"Mark C.49" - thanks for keeping us in the loop too. See you around the Community and happy 2022!

This idea is going to need a bit more support before we share your suggestion with our team. We’ve updated the status to encourage more users to back you up! 

Hi all - happy New Year! I checked back internally on this and I have an update for you. This should be fixed in our latest, stable version of the desktop app found here. If you'd like to give our beta version a go instead, please download and install the app from this page. Let us know how it goes!

Hey @"Thomas Kalasz" - sorry to hear you're having issues with this. Could you send us a screenshot of what's shown in your backups tab in the app's preferences so that we can have a visual too?

Hi @"Txswim75" - sorry to hear about this. Could you please share some additional information about the syncing issues you're having? Are you getting any specific errors when trying to delete your files? Also, can you send us a screenshot of the point you get stuck upon when trying to turn off the early releases from your…

Hey @"Gal K."- sorry to hear about this. Could you try downloading and installing the desktop app from this page and let me know how it goes? If you get any errors along the way, I'd appreciate a screenshot. 

Hey @"eryxie" - sorry to jump in here, but could you send us a screenshot of the exact error you're getting? Also, have you made sure that you have enough space on your device to export this file? Keep us posted!

Thanks for the nudge @"pravin p" I just sent you an email so please have a look at your inbox and we'll take it from there.

Glad to hear it's working now @"Geneal" - thanks for keeping me in the loop too. See you around the Community and enjoy the remainder of your week!

There should be a way to dismiss that window @"Geneal" Could you send me a screenshot of the page you get stuck on?

Hey @"Geneal" - sorry to jump in here, but could you provide some additional information about the issue you're facing? If you have a screenshot that would help, please feel free to include one in your next reply.