Walter Dropbox Community Moderator

No worries, Ed - you've got Please take a look at your inbox and we'll take it from there. 

Thanks for the clarification @"_Mark" - much appreciated. Individual files or folders must be below 20 GB for you to be able to download them from our website. For files of this size, I'd recommend using the desktop app instead. Otherwise, you could try compressing the file to bring its size below 20 GB. 

Hey @"EdNewbold" - happy Monday and sorry to hear you're still having issues with this. May I reach out via email to have a further look internally? 

Sorry to hear about this @"kyc117" - could you clarify what's troubling you in the instructions exactly?

Hey @"_Mark", sorry to hear you're having issues with this. Could you please clarify the size of the files you're trying to download from our website? Do you get any different results after clearing your browser's cache or on another browser? Any additional information is more than welcome. 

Hi all, thanks for your reports! For anyone still having issues with this, I'd suggest getting in touch with our Support team in order to look further into this matter. You can let me know the ticket IDs so I can look them up on our system too. 

You should be able to upload a screenshot via the photo icon in your reply's box, Lisa. Alternatively, you could upload it to your Dropbox account and share a link to it instead. 

 Sorry to hear about this @"kyc117" - did you try an advanced reinstall so far? 

You don't need to log into an account to fill out this form @"SengaGlacier" - this is why I suggested using an incognito window. In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?

Hey @"brkrzyzanowski", thanks for joining our Community! I'm afraid there's no way to change the icon of the Dropbox folder or any of the folders within it at the moment. You can upvote this idea which echoes your request in order to show your interest in this functionality. I hope this clears things up and please let me…

Hey @"SistemasMVH1", thanks for posting on our Community! The folder icon you're noticing there is not coming from Dropbox, but probably from Microsoft Excel. Have you reached out to them to ask for more information? Let me know if I'm missing something.

Hey @"Lisaq80", sorry to jump in here, but could you clarify if you were able to preview the file normally on your laptop? If you're getting an error there too, I'd appreciate a screenshot so that we can have a visual too. 

Hey @"themaybeblock" & @"Kris N.3", thanks for your nudges here and sorry to hear about this. Would it be OK if I send you an email to investigate further?

Hi all, sorry to hear you're having issues with this. For everyone affected, could you try the following steps and let us know how it goes?* If you have the desktop app installed, check that computer backup has been disabled successfully for each folder as outlined here. * Open Windows Explorer, right-click the folder that…

Hey @"justf0g", sorry to hear you're having issues with this. Would ti be OK if I reach out via email to have a further look internally? 

Hey @"ExasperatedUser", sorry to hear you're having issues with this. I'm not sure if you're aware, but Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account. On Android devices, you'll be able to edit without signing in for some time, but eventually a…

Hey @"SengaGlacier", sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form? Make sure to include all the needed information there and an email address we can reach you at. 

Hey @"bananasplit", sorry to hear you're having issues with this. It sounds like the links you're referring to are relative links and you might be better off using absolute links instead. I won't be able to offer any help with that though as it falls outside of our remit. That said, I'm not aware of a way to achieve what…

Hey @"Shari-HMD", sorry to hear you're having issues with this. Could you please clear your browser's cache and let us know how it goes? If it doesn't improve matters, you could also try an incognito window with no browser extensions or plugins running. 

Glad to hear you're back up and running @"ajho" - thanks for keeping me in the loop too. See you around the Community and take care!

Glad to hear that @"servedio" See you around the Community and have a lovely week ahead!

Hey @"servedio", sorry to hear about this. Could you try an advanced reinstall and let me know how it goes?

Hey @"dksalz", sorry to hear you're having issues with this. It sounds like you changed your zoom levels on your browser when navigating your Dropbox account. Have you tried adjusting them to see if that does the trick? Keep me posted!

Hi @"ajho", sorry to hear you're having issues with this. Could you please try an advanced reinstall and let me know how it goes? Thanks!

Hey @"howardrcooper", thanks for joining our Community and happy Monday! Could you please let me know the steps you take to do this and clarify if you're using our website or the desktop app maybe? A screenshot of what's troubling you would also be appreciated. Thanks!

Hey @"KirkwoodImaging", thanks for joining the discussion here. Would it be OK if we reach out via email to have a further look internally? Thanks so much, Bryan. 

Glad we could clear this up @"gpk" Let us know if anything else comes up!

Hey @"rtaylor3", sorry to hear you're having issues with this. Could you please clarify if you're referring to the browser extension for Dropbox Passwords or the mobile app? Also, can you share some additional information about the issue you're facing with storing your business passwords? Let me know and we'll take it from…

No biggie @"juanpsolf" - I'm glad to hear it's sorted now. See you around the Community and take care!

Hi @"TrueSky", sorry to hear you're having issues with this. Can you clarify the size of the files we're talking about? Apart from that, could you please let me know your computer's OS and the version of the desktop app installed there? Also, have you tried a clean, advanced reinstall too? Let me know how you get on!