Walter Dropbox Community Moderator

Hi there @"dianam1", thanks for using Dropbox and happy Monday! Could you please send me a screenshot of the error you get so that I can have a further look into this? Also, do you get any different results if you do this through our website? Let me know!

Hey @"Ranim Al-shakifi", thanks for joining the discussion here and happy Monday! I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons: One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient…

Hey @"miromannino", thanks for joining the discussion here and sorry to hear about this. If you'd like to completely disable the Vault, you can use the steps outlined here. On the other hand, if you'd like to remove any unnecessary Vaults:* Open Dropbox Home: https://www.dropbox.com/home * Hover over 'Vault.dbx-vault' and…

Hi all, thanks for using Dropbox and posting on our Community! Based on your descriptions and screenshots, it seems like you've enabled the computer backup feature. While you can't delete the backed up folders on our website, you can disable the feature using these steps. I hope this helps!

Hey @"IraNeuEra", thanks for using Dropbox and happy Monday! Could you please let me know the app's status as shown in your menu bar? Also, do you see any Dropbox options when you right click on your files that are inside your Dropbox folder? Keep me posted!

Glad to hear you're back up and running @"safalik" - thank you for your feedback too. If you ever come up with any Dropbox questions in the future, feel free to give us a nudge!

Do you happen to have any antivirus/security program or firewall that could be causing this @"safalik"?

Hey there @"safalik", thanks for joining the Community and sorry to hear you're having issues with downloading files from our website. If you made sure that you have enough hard drive space as @"Yuikol" suggested, can you please try an incognito window with no plugins or extensions running and let me know if you get the…

Hi there @"Trimom62" & @"Mike_Rawlins" - thanks for posting on our Community and sharing your thoughts on this with us. While you won't be able to do this at the time, you'll get prompted on that date to confirm your age. For more information you can take a look at this Help Center article. Let me know if you have any…

Hey there @"BernadetteMadden" - thanks for joining the discussion here and welcome to our Community. At the moment, you can sort files via two options on our website: 'Order' and 'Show’, by clicking on the column header. 'Order’ will determine if what is shown is displayed ascending or descending while ‘Show’ will display…

Hey there @"Ed E.1" - sorry to hear you're having issues with this. Could you please send us a screenshot of what you see so that we can have a visual too? While we're at it, have you tried moving those files outside of your Dropbox folder and them back in?

Hi @"Mams2" - welcome to the Community! Can you please clarify if you're logged into that account on any of your devices or web browsers? Also, is the associated email address in use now? Are you able to gain access to that email address? Let me know and we'll take it from there. 

Hey @"SURINDERVERMA" - sorry to jump in here. Could you try un-linking and re-linking your account through the app's preferences? Let us know how it goes!

Hey @"Yuikol" - thanks for using Dropbox and posting on our Community! The automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. At the moment, you cannot choose which folder(s) the feature uploads from, however, you can manually upload any photos or files…

Hey @"sarahfelldown" - sorry to jump in here. Based on your description, it sounds like your team ended up in locked state. If that's the case indeed, you can follow the steps found here to disband it. I hope this helps!

Hey there @"Jennifer G.29" - thanks for posting on our Community and happy Monday! If you've ensured that our desktop app is running on your computer and that the external drive's filesystem is a supported one, you should get that pop-up when you plug your external drive into your machine. Just keep in mind that this…

Glad I could help @"Darryl B.3" See you around the Community and enjoy the remainder of your week!

Thanks for your message @"Darryl B.3" In that case, could you send us a screenshot of what you get when you press alt+H keys (for Windows) or Option/Alt key (for Macs) in your accounts tab in the app's preferences?

No biggie, Kris - you've got

Hey @"Boze", welcome to the Community and thanks for using Dropbox! You can find out all the information you need in this Help Center article about shared links and this one about file transfers. Let me know if you have any follow up questions!

Thanks for keeping us in the loop @"Kris N.3" Would it be OK with you if we reached out via email to investigate further? 

I think @"Hunter" was referring to top level editing as found in the Admin Console's settings @"Kris N.3" Could you check with your team's admin if they see this option and if they do, ask whether it's on for everyone in the team or only the team admins?

Sorry for the late reply @"Pär T."- are you still having issues with this? 

Hi @"mariannah", thanks for joining the discussion here and sorry to hear about this. Would it be OK if I used the email address that's linked to your profile here on our Community to reach out? 

Could you post a screenshot of how it looks like on your end, Kris?

Hi @"Kris N.3", thanks for posting on our Community and sorry to hear you're having issues with this. Could you try following these steps through another browser and let me know how it goes? Thanks so much!

In that case, could you try removing Dropbox from the Files app's locations and adding it back again? Let me know if that helps @"dogopurr" & @"adityadineshsaxena"!

Could you try disconnecting Microsoft Office through your Connected Apps tab and connecting it anew, Greg? Maybe that will do the trick.

Hi @"Weimin Toh", thanks for joining our Community! Could you please try clearing your browser's cache or another browser? Let me know how it goes!

Hey there @"adityadineshsaxena", thanks for joining our Community and happy Monday! Since you've already done some troubleshooting, could you also try completely uninstalling the mobile app from your device and installing it anew? Let me know how it goes!