Walter Dropbox Community Moderator

Hey @"Russ5", sorry to hear you're having issues with this. Could you clarify the version of the mobile app you have installed on your mobile device? Have you tried clearing the app's cache at all since you first noticed this by the way? If you did and this persists, please send us a screenshot so that we can have a visual…

In that case, you may want to contact Apple and ask for more information directly, Steve. They should be able to help you further. Let us know of any updates!

Hi all - I'm sorry for the late response here. Are you still having issues with this? If you do, note that files won't sync if the device's filesystem does not support the particular xattr (size) or if doesn't support xattrs at all. You can take a look at this page for additional details on xattr limitations on Linux…

Hey @"colonialchurch", sorry to jump in, but could you try another wifi network or cellular data if possible and let us know if you notice any difference? Also, have the folders that load right away been opened before or not? If they've been already accessed at some point, they must have been cached somehow and that's why…

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith. See you around the Community and take care! PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith. See you around the Community and take care! PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 

Hey @asakul, sorry to hear you're having issues with this. If you've made sure that your files don't contain any incompatible characters, could you please try fixing your hardlinks and permissions as outlined here and let me know if this persists? Thanks so much!

Hey @"AppoCaly", thanks for the nudge on this. I just wanted to let you know that the team is still working on this and we'll let you know once we have an update to share. In the meantime, you can try older builds of our desktop app from this page, but note that they'd automatically update to the latest version eventually.…

Thanks for the additional details there @"pedy" - much appreciated! Can you install the latest stable version from this page and let me know if the issue persists? If it does, can you see if you can reproduce it in a supported desktop environment? 

Hey @"steveb1947", thanks for posting on our Community! I'm afraid I don't have much to offer here as it's not really recommended to have Time Machine interact with your Dropbox folder. You can have a look at this discussion for more information. I hope this helps a tad, Steve. 

Hey @"nomadism", thanks for the report and sorry to hear you're having issues with this. Just so you know, I merged your post under this thread as it echoes the OP here. Can you please take a look and reply to the questions I asked @"Dimples"? Thanks a bunch!

Hey @"Thoughts", thanks for using Dropbox and welcome to our Community. To directly get to the chase, no, our trusted third parties will never request to view the files you've got stored on your account and even if access to your files was needed, it would be by our Support team for troubleshooting purposes on your…

In that case, can you also attempt a clean, advanced reinstall? If the same issue occurs, please send me a screenshot so that I can have a visual too. Thanks so much, Keith! EDIT: @"tiasg" If you enabled the computer backup, you'll need to disable it using these steps. Uninstalling or reinstalling the desktop app wouldn't…

Sure thing @"5WF" - you've got

Hey @ProMeiFilms & @simosla, sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally?

Hey there @"kchessell", sorry to hear about this. Can you please try reinstalling our desktop app and let me know how it goes? Thanks a bunch!

Hey @"5WF", sorry to jump in here, but could we reach out via email to have a further look internally? 

Hey @"vjchoe", sorry to hear about this. Could you please check if this is also occurring on a supported desktop environment from the ones outlined here? Let us know what you find!

It's true that there was a recent change @"asakul" - you can read all about it here. In essence, our Dropbox Backup product is designed to protect the content of your device, so we prevent sharing in order that you don’t accidentally give access to your sensitive content. To collaborate on files or folders from your backed…

Hey @"Rachel L.", sorry to hear you're still having issues with this. Since you've done some troubleshooting on this already, I'd suggest getting in touch with our support team at this point. They'll be able to assist further with account and device specific information. You can also let us know the ticket ID in order to…

Hey @"Diederick1", sorry to jump in, but could you try these steps to switch out of S mode on your computer? Once this is done, make sure to reboot your device and install the desktop app from this page. If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected…

Hey @"Sesame1", sorry to jump in here, but have you tried removing the # sign from your folder names as @"Rich" suggested? I can see at least 6 folders with that symbol in their names in your screenshot. 

Hi @"pedy", sorry to hear you're having issues with the desktop app on your Linux machine. The desktop client's logs are not meant to be read by users and they're only needed by our Support team in some extreme support cases. That said, can you provide some additional information about the issue you're facing? For example,…

Hey @"Dimples", sorry to hear about this. Can you please let me know the app's exact status and version as shown in your system tray/menu bar? Also, could you check your account on our website and see if you have any files containing any incompatible characters? Let me know what you find!

Thanks for the update @"yho123456" - let us know if you need anything else!

Hey @"gwilcken", sorry to hear you're having issues this. If you've made sure that the app is 'up to date' and not still syncing in your computer's system tray/menu bar, then, the space might be taken up by the cache folder. Could that be the case here? Keep me posted!

Thank you for your idea, while `we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Hey @"mwochoa", thanks for the nudge and sorry to hear you're having issues with this. If you haven't reached out to our Support team yet, may I reach out via email to have a further look into this matter with account and device specific information?

Hey @"brendanr", sorry for the late response. If you're still having issues with this, may we reach out via email to investigate further?

Hi @"kls144", thanks for the nudge on this! I believe only scans generated by the built-in scanner can be searched using OCR at the moment while handwritten documents are also not detected at this time. I'm double-checking this with the team as well and I'll let you know more when I hear back from them.