Walter Dropbox Community Moderator

Hey @"RayH", sorry to jump in, but I just wanted to ask, have you tried completely disabling Norton -temporarily, as a test- on the affected machine to see if it's causing this issue?

Hey @"johnblakemore", I just sent you another email. Could you have a look at your inbox and let me know if you received my message this time? 

Thanks for keeping me in the loop, Lars. Have you tried creating a new OS profile on the affected machine and installing the desktop app there? Also, did you install it with admin privileges in the first place? If you did and still having issues with this, let me know and I'll reach out via email to investigate further. 

Hey @"LuciLouWho", sorry to hear you're also having issues with this. Could you please share some additional information and/or screenshots so that we can assist further? 

Hey @"JGHouston", sorry to hear you're having issues with this. Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs? Did you try clearing the app's cache at all lately? Any additional information will be more than welcome!

Thanks for your cooperation @"Natmonster" - I've just sent you an email to investigate further. Please have a look at your inbox and we'll take it from there. Also, if you're still having issues with this, would you like me to reach out via email to you too @"Laquenta"?

Thanks for keeping us in the loop @"CM27" - I'm happy to hear it's sorted now. See you around the Community and take care!

I'm afraid I'm not aware of such setting @"Nisha Banerjee" I wish I had a better answer for you. 

Hey @"humus", thanks for joining the discussion and sorry to hear you're having issues with this. Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team as they'll be able to assist further with account and device specific information. You can also let me know your ticket ID…

If those folders are not removed when the app updates to the next version, you'll need to manually delete them as suggested @"Nisha Banerjee" Let us know if you have any other questions. 

Perfect, thanks so much, Nicholas. You've got

Thanks for the additional information and the screenshot too, Lars. Our desktop application is unable to sync some types of files left open by certain applications. When this happens, Dropbox will report that the "file is in use" from the Dropbox desktop application menu in your menu bar/system tray. Some software, like…

Hey @"riauu", sorry to hear you're having issues with this. Could you please try the steps outlined here and let me know if they helped improve matters? While at it, note that you can find the latest installers on this page.

Hey @"Sahel", sorry to hear about this. If you've ensured that this is not caused by an antivirus or a firewall on your computer, did you perform an advanced reinstall since you first noticed this error? Note that if you're on the Basic plan with more than 3 devices connected to your account, you'll need to remove any that…

Hey @"indraj436", sorry to hear about this. Just to clarify, have you performed an advanced reinstall yet? Note that if you're on the Basic plan, there's a limit on the devices you can connect to your account. If you have more than 3, you'll need to remove any that are putting you over the limit and try to install the…

Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. You can still find your uploaded photos and videos in the…

Hey @"Nisha Banerjee", sorry to jump in here, but I just wanted to mention that these are the desktop app's installation folders and you should be able to delete them without affecting anything else. You can keep the folder for the version of the app you're currently using to be safe, just in case. 

Hey @"rogerky72", sorry to jump in here, but could you try rebooting your modem and computer and try again? If you still get the same results, I'd appreciate a screenshot of the exact error you're getting. 

Could you move them out of your Dropbox folder and then back in @"Lars Engseth"? Also, if you could send us a screenshot of the error you got when trying to fix your hardlinks, I'd appreciate it. 

Hey @"Rolana", thanks for using Dropbox and welcome to the Community! Edits you apply on your Dropbox files should be syncing immediately on your connected devices and our website. Let me know if you have anything else to ask!

Hi @"Nicholas Contey", sorry to hear you're having issues with this. Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter? Thanks!

Hey @"B4DW01F", sorry to hear about this.Have you tried setting those files to online only and back to local again?

Hi @"philippao", sorry to hear you're having issues with this. Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them? If you did and the issue persists, let me know and I'll send you an email to investigate further. Thanks so…

Oh, I see now - great catch @"DB_User31" See you around the Community and take care!

Thanks for the additional details @"bsullens" As a last thing to try, could you restart your iPad, clear the app's cache and then disable Dropbox as a location within the Files app and re-enabling it anew? If the issue persists, I'll send you an email to investigate further. 

Hey @"DB_User31", sorry to jump in here, but I just wanted to mention that is definitely not coming from Dropbox since it's not from an official domain of ours and you should avoid clicking on any links contained in the email. You can see how to protect yourself again phishing here and report this incident by forwarding…

Glad to hear you're back up and running and thanks for keeping me in the loop too, Peter. See you around the Community and enjoy the remainder of your week!

Hi @"PeterLM", sorry to hear you're having issues with this. Could you please clarify which version you've got installed on the affected computer at the moment? Also, since you were able to successfully install the Dropbox desktop application in the newly created profile and the issue was resolved, it means that there may…

Hi all, I just wanted to mention that starting today, native Apple silicon support will begin automatically rolling out, with availability to all users in the coming weeks. ​​While this rollout is in progress, users can receive immediate access to native support by opting in to our early releases. For more information, you…

Hi all - I just dropped by to let you know that, starting today, native Apple silicon support will begin automatically rolling out, with availability to all users in the coming weeks. While this rollout is in progress, users can receive immediate access to native support by opting in to our early releases. For more…