Walter Dropbox Community Moderator

Hey @"motionben", sorry to hear about this. Have you tried clearing your browser's cache or another browser?

You should be able to download and install the app using the link from Elixir's comment in this post. Could you give it a go and let us know how it goes @"HCockburn"?

Hey @"Smapppp", sorry to jump in here, but I just wanted to mention that we won't be able to help much with this issue as the error seems to be coming from a 3rd party app that uses the Dropbox API points and not directly from Dropbox. For the specific error you're getting, you can read more information here. You could…

Hey @"mikepav", sorry to hear you're having issues with this. Could you please try reinstalling the desktop app on the affected computers and let me know how it goes? If you find that this is still happening, you could try pausing the syncing process when working on those files or quit the app and relaunch it once you're…

Hey @"Locura53", sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

Could you share your ticket ID then @"spinozist"?

The Professional plan is an individual one @annemaney, perhaps you'd be better off with a Dropbox for Business teams account? Otherwise, all the members of the shared folders will need to have a Dropbox account and enough quota to be able to edit the content of the share folders. PS: You can have a look at our plans and…

No, reinstalling the app wouldn't be affecting the files you've stored in Dropbox @"Preston J." While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer? 

Hi @"spinozist", sorry to hear about this. Could you let us know the app's exact status and version as shown in your menu bar? If you've already attempted any troubleshooting steps, please keep us in the loop. 

Hi @annemaney, sorry to hear you're having issues with this. Could you please clarify what plan are you on and if you and the other members have enough quota to accommodate the shared folder in your accounts? You can see this information in your account's plan tab. Let me know what you find and we'll take it from there.

Hey @"Fraser Schenck", sorry to hear you're having issues with this. Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them? Is it through the mobile app or via our website through a web browser for example? 

Hey @"Frustrated15", you should be able to see your account's quota under your account's plan tab. Let us know if you have any other questions. 

No worries, Volodomyr - you've got At your convenience, please have a look at your inbox and we'll take it from there. Cheers!

Hi @"Mobyty", would it be OK if I reach out via email to have a further look internally? Let me know and I'll use the email address that's linked to your profile here, on our Community. Thanks a bunch, Volodymyr!

Thanks for keeping us in the loop @"Iainmcc" - we're glad to hear it's sorted now. See you around the Community and have a lovely weekend ahead!

Thanks for the update and I'm glad to hear you managed to resolve this in the end @"Neil B.18" Here's the mentioned thread for reference. Cheers!

Hi again @"Iainmcc" - thanks for the screenshots and the additional details - most appreciated! This issue might be coming down to other applications on your computer that use the icon overlay and context menu functionality of your computer's OS. Please note that Windows has a limit of 15 overlay icons that Windows…

Hi @"byron67", sorry to hear you're having issues with this. Could you please disable Dropbox as a location in the Files app and re-enable it to see if it makes any difference? 

Thanks for keeping us in the loop @"HCockburn" I'm not sure if this will help, but can you try the suggestion outlined here and let us know if it improves matters for you?

Could you try the steps outlined here and let me know if it makes any difference? Also, have you updated your computer's OS recently? What's its exact OS version? 

Sure thing @macgrm01 - you've got email! At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hey @"YuliG", sorry to jump in here, are you still having issues with this? If so, please provide some additional information and let us know any troubleshooting you might have performed thus far. Thanks so much!

Thanks for the nudge on this @"Konrad_Dobson" I'm afraid I don't have a timeline or any other information to offer here at the moment. All I can suggest for now is to make the files you'd like to work on your computer locally available before opening them. 

Thanks for the additional information, Hilary. Could you send us a screenshot in order to have a visual too? Also, can you see Dropbox listed as a location in your iPad's Files App? If you do, can you toggle it off and back on and let me know if it made any difference?

Hi @macgrm01, sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's associated with your profile here, on our Community. Thanks! PS: You should be able to log a billing ticket with our support team through…

Hey @"HCockburn", sorry to hear you're having issues with this. Could you please clarify your device's exact OS and the version of our mobile app used there? Also, have you tried clearing the caches of the apps you're using and try to export the files again? A screenshot of the error would also help, so feel free to…

In that case, you can add your VAT ID to your account following these steps. Hope this helps @Enid Pretorius

Hi all, sorry for the late response here - are you still having issues with this? If so, let us know here and we'll reach out via email to have a further look internally. 

Hey @"FixMyRun", sorry to jump in, but can you clarify if you're noticing this behavior with the latest stable version of our desktop app? If you do, can you also check if this is happening with other devices too? Apart from the camera you mentioned that is. 

Hey @"Enid Pretorius", sorry to jump in here, but what plan are you currently on?