Walter Dropbox Community Moderator

Hey @"GoGoGriffster", thanks for using Dropbox and posting on our Community! This would depend on the way the team's admin has set it up, Greg. If the team's admin has made SSO optional, members of the team will be able to use either sign-in method. They can sign in to the team's page with their SSO password for work, or,…

Hey @"davidtylera56", welcome to our Community and thanks for using Dropbox! You should be able to install our desktop app on a Windows 11 machine normally. If you notice any issues, please let us know!

No worries, Gavin. You've got

Hey @"Gavin Fernandes", welcome to the Dropbox Community and sorry to hear you're having issues with this. Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally? Let me know and we'll take it from there.

Hey @"jkischel", welcome to the Community! The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits. I hope this helps!

I hope they'll be able to help, Ryan. In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there.

Thanks for clearing this up for me @"ryanjenks" May I reach out via email to have a better look internally? I'm not promising anything, I just want to make sure we've covered all bases. 

Have you tried enabling the hidden files to show up on your computer to see if you can find your files that way @"ryanjenks"?

Hey @"ryanjenks", sorry to hear about this. Can you please let us know some additional information about the issue you're facing? Did you enable the computer backup feature when you installed the desktop app on your computer, perhaps? Do you see any of the missing files on our website, be it in the deleted files page or…

Hey @"David_aus", thanks for joining the discussion here. Based on your description, I'm assuming that your antivirus program is what's causing your Online Only files to become local again, probably when it scans and/or indexes them. Could that be the case here, David?

Hey @"Bou_", thanks for the nudge here and sorry to hear you're also having issues with this. Have you tried contacting our support team as my colleague @"Jay" mentioned above? Let us know the ticket ID if you did, so we can look it up in our system. PS: I'd recommend updating our mobile app and your device's OS to the…

It looks like you're on the 2020 release of Paper while the Paper Folder and doc you’re looking at was created by someone who isn’t using the 2020 release of Paper yet @"Laney_Grace" If you'd like to share your Paper docs with them, I'd suggest that you shared them from your end directly as there isn't a way to add your…

Hey @"Laney_Grace", welcome to our Community and thanks for using Dropbox! Can you please let me know if you're able to navigate to this folder by searching for its name on our website? Have you perhaps considered using a regular shared folder instead of Paper folders? Keep me posted!

Hey @"ylansegal", thanks for your cooperation. I just sent you an email to investigate further. At your convenience, please have a look at your inbox and we'll take it from there.

Thanks for confirming this for me @"ylansegal" Would it be OK if we reached out via email to have a further look internally?

Hey there @"ylansegal", sorry to jump in here, but can you clarify if the desktop app is running normally when you plug the external drive into the computer in question? If it's running indeed, you should be getting two separate prompts for each of your external drive's partitions.

Glad to hear you managed to resolve this as well in the end, Stephanie. Enjoy the rest of your day and see you around the Community!

Glad to hear that @"dianam1" - thanks for keeping us in the loop too! Let us know if this works out for you too @"Stephanie T.3"

Hey @"Joe95", thanks for the nudge on this and I appreciate your feedback too. I looked a bit into this issue and I found that this isn't an issue caused by Dropbox or pertaining just to Dropbox, so we're not able to provide a solution for this issue. I'd recommend getting in touch with Microsoft for further assistance in…

Hey @"GBZarri", thanks for joining the discussion here. Could you clarify if you've tried an advanced reinstall yet?

Hey @"Eunjin Sul", thanks for joining the topic here and sorry to hear you're also having issues with this. I've just reached out via email to have a further look into this matter internally. Please have a look at your inbox and we'll take it from there.

No biggie @"petardo" - you've got

Hi all, thanks for your reports! I'd like to have our team investigate this a tad further, so would it be OK if I reached out via email?

Hey there @"CodesAreHonest", @"feria35" & @"petardo", thanks for posting on our Community and sorry to hear you're having issues with this. If you've ensured that your devices are meeting the minimum requirements as outlined here, you could try a clean, advanced reinstall at this point. I hope this helps!

Hey @"Chinnu_bond007", thanks for your nudge again. I just sent you another email. Could you check your inbox and let me know if you can find it now?

Hey @"cduemmen", thanks for joining the discussion here and sorry to hear you're having issues with this. Could you please let me know the version of our mobile app you're using on your iPad? If you could also include a screenshot of the issue, I'd appreciate it. 

Hey @"mvpm", welcome to our Community and thanks for using Dropbox! If you've ensured that the desktop app is up to date and not still syncing on both of your computers, could you check if there are any incompatible characters in the names of those files? Let me know what you find!

Sure thing @"mariannah", you've got

Hey there @"FJR_", thanks for using Dropbox and sorry for the late reply. Since the issue seems to be caused by your browser, in this case Safari, there's nothing much we can do from our end to help with this. I wish I had a better answer for you. 

Hey there @"pk_dragon", thanks for using Dropbox and welcome to our Community! Unfortunately, there's no way to remove the Dropbox context menus when the app is running at this time. Apart from the one you mentioned that is. You can upvote this idea to show your interest in this, if you like. Let me know if you have any…