Walter Dropbox Community Moderator

Thanks for the additional information @"hzipper" - much appreciated! If you don't see an owner for the folder, the owner may have already left the folder. The owner is likely the person who originally invited you to the shared folder. You can contact them and ask them to add back the folder, and then transfer ownership to…

Hey @"Natmonster", sorry to jump in here, but would you like me to send you an email to have a further look into this matter internally? 

No biggie, John. I'll be glad to help out with this. I just followed up via email, so please have a look at your inbox and we'll take it from there.

Hi @"hzipper", sorry to hear you're having issues with this. Could you clarify if you're doing this from your end through the Admin Console or if you're using the folder's settings from the employee's end? A screenshot of where you see these options would be much appreciated. Thanks!

Thanks for the screenshot, John - most appreciated! May I reach out via email to have a further look internally? 

Hi @"emkcams", thanks for taking the time to post your thoughts on this. I'm sorry you had to go through this and if you notice this happening again in the future, I'll be happy to look into it for you. Let me know if you have anything else to add or ask in the meantime. 

Do those shared links preview fine when you copy and paste them on a browser @"ZeJ"? Could you forward us a screenshot of the error(s) you're seeing?

Since you've already done some troubleshooting on this, I'd recommend getting in touch with our support team directly form further assistance @"CM27" That way they'll be able to help with account and device specific information. --- Dal momento che hai già risolto alcuni problemi su questo, ti consiglio di contattare…

Thanks for the additional information @"Lars Engseth" How long has it been stuck at syncing? Is it showing the same number of files or is it changing? Could you maybe try fixing your hardlinks and permissions as outlined here and let me know if that helped improve matters?

No worries @"JenTo" - I just sent you an email, so we can have a closer look into this issue. At your convenience, please have a look at your inbox and we'll take it from there.

No worries @"ccd2" I just sent you an email to the email address that's associated with your profile here, on our Community. Please have a look at your inbox and we'll take it from there. 

Hey @"bsullens", sorry to hear you're having issues with our integration with the Files app for iOS/iPadOS devices. Could you please let us know some additional information about the issue at hand? For example, what is your device's OS and the version of our mobile app used on the affected devices? Does this happen when…

Hey @"raffylio" & @"CM27", sorry to hear about your syncing issues. Could you please try to fix your hardlinks and permissions as outlined here and let us know if syncing gets stuck again? --- Ciao @"raffylio" & @"CM27", mi dispiace per i tuoi problemi di sincronizzazione. Potresti provare a correggere i tuoi hardlink e le…

Thanks for clarifying that for me @"johnblakemore" Can you please clear your browser's cache and let me know how it goes? If you're still getting the same results, please send me a screenshot of the error you're getting so that we can have a visual too. 

Hey @"alec234", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting when trying to disable the computer backup feature?

Hi @"JenTo", sorry to be jumping in here, but are you still having issues with this? If you do, I can send you an email to look further into this matter internally. 

Thanks for clarifying that for me @"ccd2" Are you running any antivirus or firewall that might be blocking the downloads by any chance? If not, I'd be happy to send you an email to investigate further. 

Thanks for the quick response @"ccd2" Are you getting an error even with single files? If you do, I'd appreciate a screenshot of that too.

Hey @"ccd2", sorry to jump in here, but could you try downloading the folder's content in small batches and let us know if you still get any errors?

Were you ever able to open this file with this exact password then @"johnblakemore"? If it was shared with you, you can ask the owner of the file to unlock it for you in the meantime. 

Hey @"ckfaber", thanks for using Dropbox and posting on our Community! Since you're storing those files in your Dropbox account, the edits you apply to the file will be saved in our servers. This means that you'll be able to restore a previous version, if needed, as outlined here. I hope this helps a tad!

Hey @"kyc117", are you still having issues with this? I'm not sure if that's the case, but did you enable the computer backup feature perhaps? 

Hey @"Lars Engseth", sorry to jump in here. Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer? Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync…

Hey @"Kelly Mc", sorry to jump in here. I just wanted to mention that there's no way to share a folder that already contains a shared folder. By sharing a link to the parent folder of the shared subfolders, you're granting recipients of the link access to all folders in that path, but any changes they make to files in that…

Hey @"CustomerGZ1", sorry to jump in here, but could you share some additional information about the issue you've noticed? For example, are these requests for shared files or folders you've stored in your Dropbox account or something else? Are those requests coming from an official domain from the ones mentioned here? Any…

I'm sorry I'm not quite following here @"Snoozin58" If you are referring to the instructions I posted earlier in this discussion, then, it would be your Desktop, Downloads or Documents folders, depending on which ones you had chosen to backup when you first set it up.

Hi @"deannep", sorry to hear you're having issues with this. It sounds like you may have enabled the computer backup feature on your computer. Could you have a look here and let me know if that's the case? Thanks!

Hey @"goskeet", sorry to hear you're having issues with this. Could you try an incognito window and/or another browser and let us know how it goes? If the issue persists, I'd appreciate a screenshot too. 

Hey @"johnblakemore", sorry to jump in here, but could you clarify how are you inputting the file's password? Are you, for example, copy-pasting it from somewhere or are you manually writing it?

Sure thing, Ed. I just send you another email to the email address that's linked to your profile here, in our Community. Could you have a look at your inbox and also you spam/junk folder as well and let me know if you received it this time?