Walter Dropbox Community Moderator

Hey @"PDH", thanks for sharing your thoughts on this. You should be able to choose the default apps for previewing your files through our website. For example, if you navigate to a PDF file in your account on our website and try to preview it, you'll get the option to open it with a variety of 3rd party app integrations…

Hi all - thank you all for your updates. If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. Happy Monday!

Hey @"corbow", sorry to hear you're having issues with this. If this persists after rebooting your computer, could you send us a screenshot of the last screen you can get to? Also, can you clarify the app's exact status and version as shown in your system tray? Thanks so much!

Hey @"designhive1", sorry to hear you're having issues with this. It appears that you may be affected by a known issue with the Dropbox desktop app which causes online-only files not to open as expected, because the automatic download of the file is not triggered as it should be. To workaround the issue you can make the…

Hi @"Konrad_Dobson", sorry to hear you're having issues with this. As you probably know, we're actively working on full support for macOS 12.3 (Monterey) and higher. If you choose to update to macOS 12.3, you may notice some issues with opening online-only files in third-party applications -like Adobe After Effects- on…

Hey @"Kerry12", sorry to jump in but, could you try the suggestion from this post and let me know if it worked for you?

No worries @"jp22" - you've got

Hey @"jp22", sorry to hear this persists for you, even after the advanced reinstall. Would it be OK if we reach out via email to have a further look internally? 

Hey @"hank_", thanks for your feedback on this! I just wanted to mention that you can share your suggestions for Replay on this page. Cheers!

Hey @"DG111", thanks for joining our Community and happy Friday! I just wanted to mention that I merged your post under this thread as I believe you'll find the information share here very helpful. Let me know if you have any follow up questions!

Hey @"RMalik", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally? 

I'm sorry for the late reply @"Susso" & @"alkis" - are you still having issues with this? Let us know if you do and we'll reach out via email to investigate further. Also, glad to hear it's working for you now @"KayakLisa" - thanks for letting me know too. 

Hey @"hemzet", sorry to hear about this. Could you share some additional information about the issue you're facing so that we can assist further?

While I don't have anything specific to offer here, I can assure you that we’re actively working on full support for macOS 12.3 (Monterey), Brad. In the meantime, you can still access online-only files by double clicking them directly in Finder.

Hey @"kls144" - thanks for joining the discussion here. Could you clarify what exactly you'd like to accomplish? Optical character recognition should work instantly on files you've scanned to Dropbox, both on the mobile app and the website. Also, may I ask if you're still having issues with this @"Sincostan"? 

Hey @"Jason Gunderson", sorry to hear you're having issues with this. Could you send us a screenshot of the screen you get when you click on the app's icon in your system tray? If you're running any antivirus or firewalls on your computer, you could temporarily disable them as well to see if they're causing this issue? Any…

Hey @"alkis", thanks for joining the discussion here and sorry to hear you're having issues with this. Could you try the suggestion from this post and let me know if it worked for you?

Hey @"joekur", sorry to jump in here and thanks for providing your ticket ID. I was able to locate it in our system and passed your comments on to the expert handling your case. You should be hearing from them soon, so keep an eye out on your inbox. If there's anything else you'd like to ask in the meantime, please let us…

Hi @"bdharvey74", sorry to hear about this and thanks for your feedback! I'm sure your post will help other users, so thanks for taking the time to share your thoughts on this. Let us know if you have anything else to add!

Hey @"RalfSch", sorry to hear you're having issues with this. It sounds like there's an issue with the 3rd party apps and plugins you're using on your Android device. Have you reached out to them directly for further assistance? Apart from that, is the mobile app and the website working normally for you? Have you also made…

Hi @"Susso", sorry to hear you're having issues with this. Did you log into your Microsoft account before you tried to edit this file of yours on your iPad? I'm asking because Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account. A Microsoft login is…

In that case, could you try the suggestion from this post and let me know if it helped improve matters, Karen?

Hey @"C7", sorry to jump in here, but I just wanted to mention that it sounds like you enabled the computer backup feature, possibly upon installing the desktop app on your computer. Did you disable the computer backup feature before trying to delete any of those folders? 

Hi @"tmiller", sorry to hear you're having issues with this. Could you please clarify what your account's plan tab is showing at the moment? This will help us assist further. 

Thank you all for your updates - we're glad to hear it's working properly now. Cheers!

Hi all - thanks for ongoing patience and feedback on this. Could you please let us know if you notice this behavior after installing our latest, stable version of the desktop app found on this page? Thanks so much!

Take you time, Karen - just keep me posted!

Hi @"karenmmilam", sorry to hear about this. I'm not sure if this will help, but could you navigate to your computer's Settings → Personalizations → Taskbar → Taskbar corner overflow and set Dropbox to On from there? Let us know how it goes!

Hey @"guillefk", sorry to hear you're having issues with this. If you made sure that the app is 'up to date' in your menu bar/system tray and not still syncing, you could try clearing your cache as outlined here. Let me know of any updates!

Thanks for keeping me in the loop, Karen - I'm glad to hear it's sorted now. See you around the Community and enjoy the remainder of your week!