Walter Dropbox Community Moderator

Thanks for the quick response @"ccd2" Are you getting an error even with single files? If you do, I'd appreciate a screenshot of that too.

Hey @"ccd2", sorry to jump in here, but could you try downloading the folder's content in small batches and let us know if you still get any errors?

Were you ever able to open this file with this exact password then @"johnblakemore"? If it was shared with you, you can ask the owner of the file to unlock it for you in the meantime. 

Hey @"ckfaber", thanks for using Dropbox and posting on our Community! Since you're storing those files in your Dropbox account, the edits you apply to the file will be saved in our servers. This means that you'll be able to restore a previous version, if needed, as outlined here. I hope this helps a tad!

Hey @"kyc117", are you still having issues with this? I'm not sure if that's the case, but did you enable the computer backup feature perhaps? 

Hey @"Lars Engseth", sorry to jump in here. Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer? Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync…

Hey @"Kelly Mc", sorry to jump in here. I just wanted to mention that there's no way to share a folder that already contains a shared folder. By sharing a link to the parent folder of the shared subfolders, you're granting recipients of the link access to all folders in that path, but any changes they make to files in that…

Hey @"CustomerGZ1", sorry to jump in here, but could you share some additional information about the issue you've noticed? For example, are these requests for shared files or folders you've stored in your Dropbox account or something else? Are those requests coming from an official domain from the ones mentioned here? Any…

I'm sorry I'm not quite following here @"Snoozin58" If you are referring to the instructions I posted earlier in this discussion, then, it would be your Desktop, Downloads or Documents folders, depending on which ones you had chosen to backup when you first set it up.

Hi @"deannep", sorry to hear you're having issues with this. It sounds like you may have enabled the computer backup feature on your computer. Could you have a look here and let me know if that's the case? Thanks!

Hey @"goskeet", sorry to hear you're having issues with this. Could you try an incognito window and/or another browser and let us know how it goes? If the issue persists, I'd appreciate a screenshot too. 

Hey @"johnblakemore", sorry to jump in here, but could you clarify how are you inputting the file's password? Are you, for example, copy-pasting it from somewhere or are you manually writing it?

Sure thing, Ed. I just send you another email to the email address that's linked to your profile here, in our Community. Could you have a look at your inbox and also you spam/junk folder as well and let me know if you received it this time?

No worries, Ed - you've got Please take a look at your inbox and we'll take it from there. 

Thanks for the clarification @"_Mark" - much appreciated. Individual files or folders must be below 20 GB for you to be able to download them from our website. For files of this size, I'd recommend using the desktop app instead. Otherwise, you could try compressing the file to bring its size below 20 GB. 

Hey @"EdNewbold" - happy Monday and sorry to hear you're still having issues with this. May I reach out via email to have a further look internally? 

Sorry to hear about this @"kyc117" - could you clarify what's troubling you in the instructions exactly?

Hey @"_Mark", sorry to hear you're having issues with this. Could you please clarify the size of the files you're trying to download from our website? Do you get any different results after clearing your browser's cache or on another browser? Any additional information is more than welcome. 

Hi all, thanks for your reports! For anyone still having issues with this, I'd suggest getting in touch with our Support team in order to look further into this matter. You can let me know the ticket IDs so I can look them up on our system too. 

You should be able to upload a screenshot via the photo icon in your reply's box, Lisa. Alternatively, you could upload it to your Dropbox account and share a link to it instead. 

 Sorry to hear about this @"kyc117" - did you try an advanced reinstall so far? 

You don't need to log into an account to fill out this form @"SengaGlacier" - this is why I suggested using an incognito window. In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?

Hey @"brkrzyzanowski", thanks for joining our Community! I'm afraid there's no way to change the icon of the Dropbox folder or any of the folders within it at the moment. You can upvote this idea which echoes your request in order to show your interest in this functionality. I hope this clears things up and please let me…

Hey @"SistemasMVH1", thanks for posting on our Community! The folder icon you're noticing there is not coming from Dropbox, but probably from Microsoft Excel. Have you reached out to them to ask for more information? Let me know if I'm missing something.

Hey @"Lisaq80", sorry to jump in here, but could you clarify if you were able to preview the file normally on your laptop? If you're getting an error there too, I'd appreciate a screenshot so that we can have a visual too. 

Hey @"themaybeblock" & @"Kris N.3", thanks for your nudges here and sorry to hear about this. Would it be OK if I send you an email to investigate further?

Hi all, sorry to hear you're having issues with this. For everyone affected, could you try the following steps and let us know how it goes?* If you have the desktop app installed, check that computer backup has been disabled successfully for each folder as outlined here. * Open Windows Explorer, right-click the folder that…

Hey @"justf0g", sorry to hear you're having issues with this. Would ti be OK if I reach out via email to have a further look internally? 

Hey @"ExasperatedUser", sorry to hear you're having issues with this. I'm not sure if you're aware, but Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account. On Android devices, you'll be able to edit without signing in for some time, but eventually a…

Hey @"SengaGlacier", sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form? Make sure to include all the needed information there and an email address we can reach you at.