Walter Dropbox Community Moderator

Take you time, Karen - just keep me posted!

Hi @"karenmmilam", sorry to hear about this. I'm not sure if this will help, but could you navigate to your computer's Settings → Personalizations → Taskbar → Taskbar corner overflow and set Dropbox to On from there? Let us know how it goes!

Hey @"guillefk", sorry to hear you're having issues with this. If you made sure that the app is 'up to date' in your menu bar/system tray and not still syncing, you could try clearing your cache as outlined here. Let me know of any updates!

Thanks for keeping me in the loop, Karen - I'm glad to hear it's sorted now. See you around the Community and enjoy the remainder of your week!

Hey @"ARCHIVOfis", sorry to jump in here, but I just wanted to let you know that I've sent you an email a little while ago. Whenever you get the chance, please take a look at your inbox and we'll take it from there. Thanks for your patience and cooperation. 

Thanks for the additional information @"corakat" - much appreciated. It sounds weird that the timestamp was updated, but you're not seeing your edits. Could you have a look at your events page and let me know if you see those edits logged there? Also, could you clarify the app's status and version as shown in your menu…

Thanks for the screenshot @"AA58" - much appreciated! Do you remember if you had signed into a Dropbox account using the pre-loaded app on your computer? Out of curiosity, have you tried deleting the folder? 

Hey @"corakat", thanks for dropping by our Community to share your thoughts on this. I just wanted to let you know that your feedback has been noted and if you have anything else to add, please let us know. Cheers!

Glad to hear that @"DGr" - thanks for keeping me in the loop too! See you around the Community and have a lovely weekend!

Thanks for the screenshot @"DGr" - much appreciated! Could you try unlinking and relinking your account through the app's preferences? Let me know if syncing gets stuck again!

Hey @"ARCHIVOfis", sorry to jump, but I just wanted to mention that I've just reached out via email to have a further look internally. At your convenience, please have a look at your inbox and we'll take it from there.

Hi @"DenisM5", glad to hear it's sorted now - thanks for keeping us in the loop too. This discussion has already an Accepted Solution this is why you're not seeing the option to mark it as solved. Have a lovely weekend and see you around the Community! 

Hey @"katrisone", sorry to hear you're still having issues with this. Could you please try an advanced reinstall and let us know how it goes? Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is. PS: I moved your post under…

Hey @"ema-bc", thanks for using Paper and happy Friday! I haven't personally used Paper for this purpose, but I think you'd find many of Paper's features very useful. In particular, I believe you could utilize a table of contents and tables, bullet points while you could also benefit from the plethora of formatting options…

Hey @"priyanka biswas", thanks for joining the discussion here. I just wanted to mention that shared links don't have an expiration date by default exactly like Jay mentioned, only Dropbox Professional and Dropbox Business users can set an expiry date, password protection and/or disable downloads if needed. If you're not…

Hey @"PEPvideo" & @"SportEd" - thanks for your updates. Would it be OK if I send you an email to have a further look into this matter internally? While we're at it, if you still can't find your previous ticket, I'd be more than happy to reach out to you too @"felixelaeis" - just let me know! Thank you all!

Hey @"DGr", sorry to hear about this. Could you send me a screenshot of the app's exact status as shown in your menu bar? Also, have you done any of the troubleshooting mentioned in this discussion?

I totally understand, Hakan - thanks for the nudge btw! I've just replied back to your email, so take a glance at your inbox and we'll pick this up from there. 

Hey @"AA58", sorry to jump in here, but could you post a screenshot of where you're spotting this exactly?

Sure thing, Greg - just keep me posted with any updates. And while we're at it, note that uninstalling the app won't be affecting any of the files you've stored in Dropbox. 

Thanks for your cooperation, Hakan - you've got While I can't make any promises since this is not a supported environment, I'll be more than happy to forward this to our experts for a further review. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Thanks for the additional details, Greg - most appreciated. It might be due to the recent OS update on your device, but, just out of curiosity, have you tried clearing the app's cache on your iPad or trying the pedal on another device? Also, have you tried a different wifi or cellular data?

Thanks for keeping me in the loop, Jeff - much appreciated. I'm glad to hear you managed to resolve this in the end and thanks for your feedback too. I'm assuming that you're already familiar with the troubleshooting that's outlined in this Help Center article, but it's a good starting point for future reference. See you…

You could try finding and moving it out of the Dropbox folder @"petrusrung22" - renaming it might also help. Have you rebooted your computer at all lately by the way?

I can't be sure about that, but I'm glad to hear it's sorted now, Luc. Take care and see you around the Community!

Hi @"Greg Knowles", sorry to hear you're having issues with this. Could you please let me know if you've made sure that your device's OS is up to date? Also, have you rebooted your iPad at all lately? Any additional information is more than welcome!

Hey @"Jeff H.8", sorry to hear you're having issues with this. Out of curiosity, have you tried another wifi network and/or cellular data? Also could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 1. Tap the menu icon in the upper-left corner of the screen 2. Select…

Hey @"PEPvideo", sorry to hear you're having issues with this. Could you clarify what kind of browsers you're noticing this on and if this persists on other browsers too? Also, do the shared links work normally if you copy and paste them onto a web browser?

Hey @"kkcljanice", sorry to jump in here, but could you clarify the desktop app's exact status and version as shown in your system tray? Also, are you running any other 3rd party apps like One Drive? Last thing to ask, when you say you don't get the Smart Sync option on your files, have you ensured that those files are in…

Hey @"Jaderlea", sorry to hear you're having issues with this. Could you clarify how exactly did you upgrade in the first place? Was it through our website or via the app store on a mobile device? Also, what is reported in your account's plan tab at the moment? Keep us posted!