Walter Dropbox Community Moderator

Hey @"Newnesi" - sorry to jump in here, but can you clarify what you mean when you say that you're running the app via a web page? Also, note that the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application since it's still in beta, so we might be…

Hey @"PierreDron", thanks for using Dropbox and welcome to the Community! If you'd like to sign up for our partners program, you should be able to do it and find all the information you need on this page. I hope this helps and let me know if you had something else in mind. 

Thanks for the ticket ID and sorry to jump in here @"Emi" I was able to locate it in our system and passed your comments on to the agent handling your case. You should be hearing from them shortly, but do let us know if you have anything else to add or ask in the meantime.

I'm glad to hear that ignoring those files did the trick for you @"AnnoyedRustProgrammer" If you'd like to keep troubleshooting, could you clarify if the issue you originally reported is with slow syncing or if syncing was stuck? A screenshot of the desktop app's status as shown when having the issue would be very helpful…

Hey @"batmacgyver" - thanks for the feedback on this. It's been noted in our system. Let us know if you have anything else to add. 

Thanks for keeping us in the loop @"Trish4" - we're glad to see this is sorted now. See you around the Community and take care!

Hey @"Bluebicycle", sorry to jump in here, but could you clarify where you're spotting the (1) exactly? Is it next to the Dropbox folder or the drive itself? Also, when you say you moved your Dropbox folder, can you go through the steps you took exactly? Last but not least, is the desktop app running and syncing properly…

Hey @"civon", thanks for posting on our Community! Could you please clarify which Dropbox feature you are referring to and provide some additional information about your use-case and what exactly you'd like to see implemented? Thanks!

Hey @"Laus", sorry to jump in here. Could you have a look at your account's homepage and let us know if you see any files or folders stored there?

Glad to hear that, Sabina. Thanks for keeping me in the loop too. See you around the Community and take care!

Hey @shubhambhargava, sorry to hear you're having issues with the desktop app on your Mac. Could you provide some additional information, so that we can have a better view of the problem at hand? For example, what's the version of the desktop app you're running at the moment? Are you running any antivirus or security…

Hey @"SabinaMaraviglia19", sorry to hear about this. Would it be OK if I reach out via email to have a further look into this internally? Let me know and I'll use the email address that's associated with your profile here, on our Community. Thanks!

Hey @"lgibson1007", sorry to hear about this. It would be best to troubleshoot with the user who's having the issue directly, so I'd suggest having your customer reach out to our Support team from their end for further assistance. On a side note, thanks for the update on this @"nbf_menuna" - I'm happy to hear it's resolved…

Thanks for clarifying that @"FrustratedUserB" Could you also clarify which steps you're following and send us a screenshot of the exact error you're getting?

Hey @"jkperona", sorry to hear you're having issues with this. Can you please share some additional information about the problem you're facing? For example, are you getting any specific errors? Also, have you tried another browser or a private browsing window?

Thank you all for your cooperation @"Ian Levy", @"nbf_menuna" & @"avancuren" I've just sent you an email to the email address that's associated with your forum profiles. Whenever you find the chance, please have a look at your email's inbox for my message and we'll take it from there.

Sure thing @protrading104 Please have a look at your email's inbox for my message and we'll take it from there.

Hey @nei a., sorry to jump in here, but can you clarify what problem you're having with accessing your ticket? Also, can you confirm that the work-around mentioned here is not working for you?

Hey @"MarcinM", sorry to hear about this. Can you take a look at your account's Security page to see if there's any unidentified device or web session listed there? Also, have you changed your account's password since you received that email?

Hi all - thanks for your reports so far. Would it be OK if we reach out via email to have a further look internally? Note that if you'd like to do it from your end, you can contact our support team through this page. 

Hey @"xian1", could you provide some additional information? Are you having a specific issue that's troubling you?

I'm afraid that we won't be able to help much here on the Community @protrading104 You'll need to refer to your ticket for additional support at this point. If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you. While we're at it, if this charge was a…

Thanks for the additional information @"psiboxer" - much appreciated. I just wanted to mention that it's not really recommended to put your Photos Libraries to Dropbox. You can find more information about this here and here. I hope this helps to some extent. 

Hey there @"protrading104", sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query. 

Hey @"dpx", sorry to jump in here, but can you elaborate on your use-case a tad? At the moment, you should be able to access your computer's backed up folders from your other connected computers as well - their names would appear the same on all devices for clarity.

Hey @"psiboxer", sorry to jump in, but does the same behavior persist on other browsers too? Also, how many files are you trying to upload in one go? 

Hey @"bravomartin", sorry to hear about this. Can you clarify if you've attempted any of the troubleshooting steps mentioned in this discussion and what were the results? 

Hey @kumobot, thanks for joining the discussion here. I just wanted to mention that you'll need to downgrade your account back to an individual one to be able to upgrade to the family plan. Once your team account has been disbanded and your account is a standalone account, you'll be able to upgrade normally to the family…

Hey @"FrustratedUserB", sorry to hear about this. Can you please clarify if you have the desktop app installed on your computer or if you've uninstalled it at some point in the past?

Hey @Jon C.17, sorry to hear about this. Could you send us a screenshot of the options you get when you right click on the files inside your Dropbox folder? Also, what's the app's version and status as shown in your menu bar? Is it up to date or still syncing?