Walter Dropbox Community Moderator

Hey @"Petugo", sorry to hear you're having issues with this. Could you walk me through the exact steps you take to do this and, if possible, send us a screenshot of the issue to have a visual too? Thanks!

Hey @"KitMcGuire", sorry to her you're having issues with this. Could you check your account's Security page and let me know how many devices you see connected there? If you're on the Basic plan, there's a device limit you might be hitting. If that's not the case, please send us a screenshot of the error you're getting and…

Hey @"redman5087", sorry to jump in, but I just wanted to mention that there's a more recent version of the desktop app which just came out. Could you give it a go from this page and let us know how it goes?

Hey @"marathon", thanks for your feedback on this. It's been noted in our system for our devs' consideration. Let us know if you have anything else to add. 

Hey @"Plackett44", sorry to hear about this and thanks for joining the discussion here. May I ask for your ticket ID in order to look it up in our system?

Hey @"Frank m", how are you today? I just wanted to mention that I found this article which I believe will help with what you had in mind. Let us know if you have any other questions. 

Hey @"JimmyDinh", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status and version as shown in your menu bar? Also, could you clarify what troubleshooting steps you've attempted so far? Thanks!

Before switching to email communication, could you both try clearing the app's cache and ensure you're using the most up to date version of your device's OS version and our mobile app's latest version as well? Apart from that, have you tried another wifi network or doing this via cellular data? If so, what were the…

I see - thanks for that piece of information @"Ridwan Musa" In this case, I'd suggest using this method to open your Microsoft files moving forward to avoid getting the errors you first mentioned. I know it's not much, but I hope this helps to some extent. 

No biggie @"eabeck" - I'm just happy I could help. Take care and see you around the Community!

In that case, could you check if you get any different results when you open the files through the Microsoft app @"Ridwan Musa"? It seems like there's an issue with the file not being recalled in time for the Microsoft app to preview it correctly. 

Hey @"Riley M.2", sorry to jump in, but would it be OK with you if we reached out to have a further look internally?

Hey @DieMmePi, thanks for posting on our Community! Have you considered using the automation options to achieve this on a folder level perhaps? To achieve this, you'd need to put the files you'd like to rename in bulk in a single folder and set an automation rule to rename them. Let me know if that helps with what you had…

Hey @"Ridwan Musa", sorry to jump in here, but could you provide some additional information? 1) are you opening the file through the Microsoft app or double clicking the file from the file explorer? 2) have you checked the bandwidth settings in the desktop app to see if syncing happens to be kind of slow? 3) after trying…

Hi there @"Tony1up", sorry to hear about the issue you're facing. As you noticed, in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder. This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox. To fix this, try the steps in this…

Hey @"eabeck", sorry to hear about your syncing issue. Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing? Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps? Keep me in the loop!

Thanks for clarifying that @"xyber32" Do you see any files or folders listed in your homepage or this page perhaps? 

Hey @"swimlaps", sorry to jump in, but could you send us a screenshot of the options you get when you click on the icon Megan mentioned?

Hey @"merminy", sorry to jump in here, but could you send us a screenshot of how this looks on your end? Also, you haven't clarified, is the desktop app running normally on your machine? If so, what's its exact status and version as shown in your menu bar?

Sure thing @"jmoran1991" - you've got

Hi all, thanks for showing your interest in this. I just wanted to mention that a 64-bit binary for Windows is being rolled out at the moment. You can find more information here. Cheers!

Hey @Toorumbee, thanks for flagging this with us. I don't know how this might have happened, but I'd strongly suggest reaching out to our Support team for further assistance as they're best equipped to help out with account and device specific information. You can let me know your ticket ID once you do, so that I can…

Hey @joharimat67, sorry to hear about this. If you made sure you're looking at the correct account, could you try restoring your purchase as outlined here and let me know how it goes?

Hey @"kylestauffer", sorry to hear about this. Can you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, have you tried doing this in smaller batches of files or through a web browser instead? Do you also get an error there?

Hey @"kerryh", sorry to hear you're having issues with this. Can you please clear your browser's cache and let me know if you're still getting the same behavior? If you do, I'd appreciate a screenshot of the last screen you can get to. Thanks!

Hi @"justmeinNJ" & @"Chern " - thanks for dropping by our Community to share your feedback on this. As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older. If you do not wish to or cannot update your operating system, all your files will…

Hey @"xyber32", thanks for posting on our Community! Can you please let me know what exactly is reported in your account's plan tab? Let me know what you find and we'll take it from there.

Hey @"drkh", sorry to hear about this. Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps? If so, note that there's a device limit you might be hitting. Could you check your connected devices and let me know if that's the case?

Hey @"ScottMcKernan", sorry to hear you're having issues with this. It sounds like those backups you mentioned are putting you over your account's quota limit. Can you take a look at your account's plan tab and let me know what's reported there? Do you see your old backups in your account's homepage perhaps? Any additional…

Hi there @"cbbb", sorry to hear you're having issues with this. Can you please clarify if you're using the mobile app to comment on those files or the website? If it's the latter, have you tried clearing the browser's cache or another browser? Keep me posted!