Walter Dropbox Community Moderator

Glad to hear that Molly - thanks for keeping us in the loop too. See you around the Community and enjoy the remainder of your week!

Hey @"DocMolly", sorry to jump in here, but did you get the chance to try updating the file through a web browser yet? If so, did it work out for you?

Hi @"GZ5", thanks for using Dropbox and welcome to the Community. Can you please clarify how exactly are you uploading your files? Is it through our automatic camera uploads feature or are you manually uploading them via the (+) button within the app? If you could share a screenshot of a sample file showing this behavior…

Hey @"rlloyd", sorry to hear you're having issues with this. The message you get means that there's already a Dropbox account associated with the email address you're trying to use. Have you tried resetting its password to regain access to that account by any chance? Keep me posted!

Hey @"Fuhrmon", sorry to hear about this. As mentioned in this Help Center article, our desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. I hope this clears things up!

Hey @"iceage2609", sorry to hear you're having issues with this. Could you please try an advanced reinstall and let me know if you still get the same error? If you're on the Basic plan, make sure to have no more than 2 devices connected to your account before you attempt this as there's a limit you might hit. Keep me…

Hey @"themaybeblock", sorry to hear about this. I've just sent you an email to have a further look into the issue you're facing. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Sure thing @"fishingmedic9" - you've got

Sure thing @"nashiareeba" - you've got

Happy to hear it's sorted now, Joan - thanks for keeping me in the loop too. See you around the Community and take care!

Sorry for the late response @"Joan P.6" Did you had the chance to reinstall the app after all? If so, did that improve matters for you?

Hey @"jessifishman", sorry to jump in here, but have you tried resetting or rebuilding your computer's search index?

Hey @"fishingmedic9", sorry to hear you're having issues with this. If you've finished the get started steps and still not seeing the promotional space in your account's plan tab, may we reach out via email to have a further look internally?

Hey @"mwaters5", sorry to hear you're having issues with this. Since this persists after an advanced reinstall, I'd recommend getting in touch with our Support team as they'll be able to assist further with device and account specific information. You can also let me know your ticket ID so that I can look it up in our…

Sure thing @"dettad" - you've got I'm also reaching out to you too @"humus" - please have a look at your email's inbox for my message and we'll take it from there.

In that case, may I reach out via email to have a further look into this issue @"humus"? Also, did you attempt any troubleshooting steps so far? 

Thanks for the screenshot @"MRBUSBY" As the linked Help Center article outlines, the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode. I hope this helps a tad!

Hey @"MRBUSBY", sorry to hear you're having issues with this. Since this is a new computer, have you made sure that it meets our minimum requirements for the desktop app? When it comes to Community profile, it will be associated with the Dropbox account you were logged into when creating the profile. 

Sorry to hear this persists for you @"dettad" Would it be OK if I reach out via email to have a further look internally? Let me know and I'll use the email address that's associated with your forum profile. 

Hi all - sorry to hear you're having issues with this. For anyone affected, could you please try an advanced reinstall using the offline installer from this page and let us know if you're still getting this error? Thanks a bunch!

Glad to hear this helped and thanks for keeping us in the loop too @"MarSD" See you around the Community and take care!

Actually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation.

Glad to hear that @"chirvasitua" See you around the Community and have a lovely week ahead!

Thanks for the additional screenshot @"MarSD" - much appreciated. Can you please check if this is happening with files outside your Dropbox folder as well? Also, have you enabled the option to search the content of your files on your Windows computer? Note that if you need assistance on how to do this, you can use a web…

Thanks for that @"battiman" - I've passed your comments on to the agent who's handling your request so they're aware. You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime. 

Hey there @"chirvasitua", sorry to hear you're having issues with this. Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? Thanks!

Thanks for your speedy response @"battiman" - could you share your ticket ID so that I can look it up in our system? 

Hey @"battiman", sorry to hear about this. Could you provide some additional information about the issue you're facing so that we can assist further? For example, did you enable the Smart Sync feature recently? Where exactly are you spotting the discrepancy? Any additional information is more than welcome!

Hey @"bibotheghost", sorry to jump in here, but I just wanted to mention that it looks like this is an issue with the Excel online and not Dropbox specific. It could be that it's been replaced by co-authoring which doesn't provide the ability to track changes as outlined here. I hope this helps a tad!

Hey @"SengaGlacier", sorry to hear you're still having issues with this. I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now. Would you like me to open a new one for you? Keep in mind that in order to move forward with your…