Walter Dropbox Community Moderator

Thanks for keeping me in the loop, Paul! See you around the Community and have a lovely week ahead!

Hey @"PaulC2", happy Monday! Do you have any updates perhaps?

Have you tried reinstalling the app recently @"Joan P.6"? If you did and still notice this, you can try an advanced reinstall as well. Let us know how it goes!

Thanks for that screenshot @"MarSD" Could you send me another one showing the files inside your Dropbox folder? I'd like to check their syncing icons as well. 

Hey @"PaulC2", sorry to hear you're having issues with this. It's weird that you're still getting prompts to backup your external drives (like USB keys) to Dropbox since you've toggled on the relevant button in the app's preferences. Could you try reinstalling the app and let me know if you notice any difference? 

Thanks for the updates @"russee4" If you'd like to change the account you have linked to your desktop app on your computer, you'll need to unlink the old one and then link the account you'll be using from now on through the app's preferences. When it comes to the issue you mentioned originally, can you clarify which…

Thanks for the update @"RayH" Would it be OK if I send you an email to have a further look internally at this point?

Hey @"LuciLouWho" & @"JGHouston" - sorry to hear you're still having issues with this. I just wanted to let you know that the team is looking into this and we'll make sure to keep you posted once we have an update. If you have anything to add or ask in the meantime, you can refer to the ticket you have with our support…

Hey @"russee4", sorry to hear you're having issues with this. Could you please have a look at your account's plan tab and let me know what's reported there? Also, is the email address you see on your account's settings online the same as the one you're using on the desktop app? Let us know what you find and we'll take it…

Hi @"Joan P.6", sorry to hear about this. Could you please share some additional information about the issue at hand and/or a screenshot too? If you reached out to our support team already, you can also let us know your ticket ID so that we can look it up in our system. Thanks!

Glad to hear that @"Kalliope"! See you around the Community and take care!

Thanks for clarifying that for me. Can you send us a screenshot of a sample file showing this behavior perhaps @"MarSD"? 

Hey @"Bartek Expo Construct", thanks for joining the discussion here and sharing your thoughts on this. I just wanted to mention that you can post your suggestion for a search-box in the deleted files page and/or the events page in our Share an idea area. This way other users will be able to upvote it to show their…

Hey @"MarSD", sorry to jump in here, but could you clarify if you notice this for just a specific file, some or all of your files? Also, are they synced locally to your computer or maybe you've set them to be online only at some point? If you could attach a screenshot or two so that we can have a visual of the issue too,…

Yes, no worries @"BasicUserDE" - I just sent you an email to the email address that's associated with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Thanks a bunch @"justf0g" - you've got Also, if you're still having issues with this @"nashiareeba", would you like me to send you an email to investigate further?

Hi @"CalleG", sorry to hear you're having issues with this. Could you please let me know if you've added Dropbox to the files app on your Chromebook as outlined here? If you did and still have issues with this, I'd appreciate a screenshot so that I can have a visual too. Thanks

Glad to hear that worked for you, John, As to why your SkethcUp files won't download via a web browser, I'm not sure at all - you could try contacting Google (since you're using Chrome) to ask for further assistance on that. Have a lovely week ahead and let me know if you have any other questions!

Thanks for the additional information @"BasicUserDE" May I reach out via email to have a further look internally? 

Thanks for the additional details, John - much appreciated. Since you've installed the mobile app, have you tried exporting those files to the SketchUp app?

Do you happen to have any 3rd party apps or programs that might be monitoring your files @"BasicUserDE"? An antivirus or a 3rd party app for backup purposes for example? If so, could you temporarily disable them and try to see if you get the error again?

Thanks for the additional information @"BasicUserDE" Could you please clarify the file type you're noticing this on and if you're running the latest version of MS Excel on your computer? Also, did you reboot your device since you first noticed this? Let me know when you get the chance and we'll take it from there. 

Could you send me a screenshot of what you see @"Pullen Family"? You should be able to download your files by selecting them and then choosing the download option from the ellipsis (...) button.

Hey @"Pullen Family", I just wanted to clarify here, the issue seems to be about previewing the file on our website and not downloading it. Could you try disconnecting the WeVideo app from your account's connected apps tab and then try again? You might need to clear your browser's cache as well wile we're at it. Keep us in…

Hey @"johnwmcc", sorry to hear you're having issues with this. Since the size of the file seems to differ, the download must have been corrupted somehow. That's why you're unable to preview the file in question. Could you please let me know if you get any different results after clearing your browser's cache or another…

No biggie, Christoph - I'm glad I could help. See you around the Community and happy March!

In that case, you may want to use the commands for the headless installation as outlined here, Christoph. Let me know if that helps!

Hey @"AstanVizu", sorry to jump in here. Do you have the TopIcons extension installed on your machine as well? This would enable the tray icon normally. 

Thanks for the additional details and the screenshot too @"BasicUserDE" Could you clarify if this happens with only one specific file or others as well? Also, do you get any different results if you download the file through another browser? While we're at it, are you able to preview this file normally on our website? 

Hey @"cliffryder", sorry to hear you're having issues with this. Have you tried reinstalling the desktop app on the affected computer yet? If you did and you're still missing the app's icon in the system tray, I'd appreciate a screenshot so that we can have a visual too.