Walter Dropbox Community Moderator

Hey @"ToledoTom", thanks for using Dropbox and happy Monday! I'm not entirely sure about your scenarios, but you should be able to use the doc scanning feature to achieve what you had in mind. Also, keep in mind that the automatic image text recognition (or OCR for short) can scan the following file types: * JPGs, GIFs,…

Hey @"CarissaESLT", sorry to hear you're having issues with this. Could you send us a screenshot of what you see on your end so that we can have a look too? Also, is the desktop app up to date in your menu bar or is it still syncing? Have you rebooted your computer since you first noticed this? Keep us posted!

Hi there @"ITWANNABE", sorry to hear about your syncing issue. Can you please clarify if you're all using the same team account or separate, individual Dropbox accounts? Is this a shared folder or a team folder? Also, what exactly is the issue here, can you elaborate a tad? Note that online only files and selective sync…

Take your time, Roger. Just let us know of any updates, when you get the chance. 

You should be able to add app integrations/3rd party apps to your account from the App Center, Lisa. From there, you'll need to navigate to the app you'd like to connect to your account and follow the prompts to connect it. 

Is the app 'up to date' or still syncing, Roger? Do you see the missing files in your account on the website, be it in your homepage or the events page?

Hey @"Lisa_Vermilion", sorry to hear you're having issues with this. Have you tried clearing your browser's cache or another browser, preferably with no plugins or extensions running? Also, do you see the Google integration under your Connected Apps tab?

Hi @"aarvizu1", sorry to hear you're having issues with this. Have you tried another browser at all? Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again? Let me know how you get on. 

Hey @"Erica F", sorry to jump in here, but I just wanted to mention that your access may have been removed by your boss since they were the owner of the folder. In that case, you'd need to ask them to re-invite you to the shared folder.

Hi there @"sixtheye", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status as shown in your menu bar? Is it 'up to date' or syncing perhaps? Also, can you clarify your device's exact OS and the version the desktop app you're using? Thanks!

In that case, the next step would be an advanced reinstall at this point @"Roger B.30" Could you give it a go and let us know how it goes?

Hey @"olutunmbi1", sorry to hear you're having issues with this. Can you please let us know if this persists on other browsers or an incognito window with no browser plugins or extensions running? If it does, please send us a screenshot of the exact error you're getting so that we can have a visual too. Thanks!

Hey @"ashtrey1980", sorry to hear you're having issues with this and thanks for your feedback. Can you please let us know the exact OS of your device and the desktop app's version? Also, how long has it been since you first noticed that the right-click option to prioritize a file to sync next is not working? Is it…

Hey @"Roger B.30", sorry to hear about this. Could you please try reinstalling the desktop app, using the offline installer from this page and let us know how it goes? If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, as there's a device limit. You can also temporarily disable…

You should be able to attach a screenshot in your reply through the photo icon in your reply's box @"Oma5" If you're not seeing it, could you try another browser?

Hey @"RicardoMorricone", sorry to hear you're having issues with this. Can you clarify how large are the files you're trying to download and the troubleshooting steps you've attempted so far? Note that you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files. Keep me posted!

Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now. See you around the Community and enjoy the remainder of your week!

Hi @"sz999", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting, omitting any personal information if possible? Have you cleared your browser's and the app's cache at all lately? Were you ever able to open the file normally?

Thanks for the additional information and the screenshots too @"avadoodle" Since you're able to view those files normally on our website, I'm starting to think that this might be an issue due to a missing codec from your (and your boyfriend's) device. Have you maybe tried downloading a codec pack for your media players to…

Hey @"Allan Pole", sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those? Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device? Could…

Hey @jovk, sorry to jump in here, but do you happen to be on the Basic plan? If so, have you made sure that you have no more than 3 devices connected to your account, including your Android device, as there's a limit you might be hitting? If that's not the case, please let us know here and we'll reach out via email to…

Hey @"Rinconman", thanks for posting on our Community! For starters, note that even though you can't completely opt out of this upgrade, you can keep postponing it until you're completely ready to move forward. As for the advantage this offers, the new Dropbox Business organizes your team’s content into a consistent folder…

Hey @Magill3179 & @Stefanwork - thank you both for your reports. Since you've already done some troubleshooting, as a last troubleshooting step could you try another wifi network and let us know if you still get the same error? Thanks!

Could you temporarily disable any antivirus or firewall you may have running on your computer and let us know if you're still getting the same error @"jen1147"?

Hey @"TBat", sorry to jump in here, but can you clarify your computer's exact OS version? Have you updated it recently or did you install any 3rd party apps perhaps?

Hey @"emsilver523", sorry to jump in, but have you ever tried clearing the app's cache when you notice this? If this comes up again, please send us a screenshot of the page you get stuck on, and we'll take it from there. Thanks!

Hey @"avadoodle", could you maybe send us a screenshot of the error or blank page you're getting when trying to preview those files on your computer? Did you try another 3rd party app to open them by any chance?

Hey @"Allan Pole", sorry to jump in, but could you clarify the desktop app's status as shown in your menu bar? Is it up to date or still syncing? If it's up to date, can you check if the information from this discussion helps in your case as well? 

Hi @"FCBC", sorry to hear about this. Could you clear your browser's cache and/or try another browser? If you do and still get the same results, please send us a screenshot so that we can have a visual too. Thanks!

Hey @"Oma5", could you post a screenshot of the exact error you've been getting?