Walter Dropbox Community Moderator

Glad to hear it's working for you again @"ShanaC" - thanks for update too! See you around the Community and take care!

Hey @"InfoTOM", thanks for the additional information. Would it be OK if we reach out via email to investigate further at this point? 

Hi all, thank you for your reports and sorry for the late reply. If any of you are still facing issues with searching your Dropbox files, please let us know here and we'll reach out via email to investigate further. Thanks!

Hi all, I just wanted to mention that the issue with the drop-downs in the Help Center article is fixed now. For anyone affected, could you perform an advanced reinstall and let us know you're still experiencing any issues? Thanks so much! 

Hey @"yggdrasilsyeoman", sorry to hear you're having issues with this. I'm not sure if this would help, but have you considered converting the file to another format, a .xlsx file for example? This would enable you to open and edit the files with Google Sheets. 

Hey @"jacherian", sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? 

Hey @BB27, sorry to hear this persists for you. May we reach out via email to have a further look internally at this point? 

Are you using a particular browser to access your files @"cowboypmv"? Have you tried clearing its cache or using another browser?

Hi @"cowboypmv", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Keep me posted!

Thanks for your nudges on this @"pizzadoh" & @"Don Colacino" I've just sent you both an email to investigate further, so please have a look at your email's inbox and we'll take it from there.

Hey @"exxovest", sorry to hear about this. I just merged your post under this discussion as they seem to be related. When it comes to the issue at hand, I'd recommend using a supported browser while making sure that there's no extension or plugin that could be causing issues. I hope this helps a tad. 

Hey @"Mani R", sorry to hear you're having issues with this. May I ask if this happens with single files or multiple ones? What is the size of the file(s) you're trying to upload? Apart from that, could you please clarify if you've tried doing this via the Dropbox mobile app or the Dropbox Paper app instead? Also, since…

Hey @"lesleydd", sorry to jump in, but I just wanted to mention that the app's status would be the one shown when you hover your mouse over the Dropbox icon in your taskbar. Is it 'up to date' or still syncing perhaps?

Thanks for keeping us in the loop @Dropxanon123 Let us know if you need anything else in the meantime! 

Hey @"pizzadoh", sorry to hear about this. Would it be OK if we reach out via email to have a further look into this matter? Let us know and we'll use the email address that's associated with your Community's profile. Thanks!

Hi all, I just wanted to give you an update on this. The team are currently looking into this, and we'll post an update as soon as it's made available to us. Thanks for your reports so far. 

Thanks a bunch @"jhedleyj" - you've got

Thanks for the cooperation @felipevaz - you've got email. Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Hey @"felipevaz", would it be OK if we reach out via email to investigate further at this point? 

Hey @"jhedleyj", sorry to jump in, but would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"dupecoop", sorry to jump in here, but could you try reinstalling the app again using the offline installer from this page? If you happen to have an antivirus or firewall running on your computer, please make sure to disable them temporarily during this process. Let us know of any updates! 

Hi all, thanks for your patience while we looked into this internally. When it comes to your observations, note that it seems that there is some file storage that's temporarily used for the Camera uploads functionality on your device, which should occasionally be cleaned out by the OS. However, there are 2 ways to manually…

Hey @"SG Roy Hew", sorry to hear about this. Could you clarify the desktop app's status and version as shown in your taskbar? Also, feel free to have a look at the previous suggestions on this discussion and let us know if any of them did the trick for you. Thanks!

Hi @"sudoluke", thanks for bringing this to our attention. Would it be OK if we reach out via email to have a further look internally? Thanks so much!

Glad to hear it's sorted now and thanks for keeping me in the loop too @"riccardo28" See you around the Community and take care!

Does the issue persist after clearing your browser's cache or on another browser/incognito window @"riccardo28"? 

Hey @"tothillesistvan", thanks for posting on our Community and happy Monday! I'm not quite sure about the issue at hand, can you please clarify what you mean by a Dropbox saved video file through Pinterest? Let me know more and we'll take it from there. 

Hey there @"GMart1120", thanks for flagging this with us. Can you please let me know if this happens with files that are online only or if it's about files that are available offline on your computer? Does the issue persist on other browsers perhaps? Any additional information or screenshots of the errors you get will be…

Have you tried changing this from your computer's settings instead of from right clicking on the file first @"BJN"?

Hey @"KristinJoys", sorry for the late reply. Are you still having issues with this?