Walter Dropbox Community Moderator

Hi @"samrikken", sorry to hear you're having issues with this. Could you please share some additional information so that we can assist further? For example, are the problematic files locally available or online only? Are you perhaps getting any specific errors? If so, a screenshot would also help!

Hey @"owladmin", sorry to hear you're having issues with this. Would it be OK if we reach out to investigate further with device and account specific information?

Thanks for testing this out for me and sorry to hear there's still an issue, Karen. I can see that an expert of our team has sent you an email to help the investigation, so I'd recommend taking this from there as they'll be able to assist further at this point. Let me know if you have anything else to add or ask in the…

So, is everything back to normal after resetting your computer or are you still having issues with this @"kb16"? 

Hi @"Dhruson Business", I'm sorry for to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally? 

Thanks for the ticket ID, Karen. I've found it on our system and passed on your comments there. A member of our support team should be getting back to you soon through your ticket so keep an eye on your email's inbox. In the meantime, can you let us know how are you pasting those entries into your Paper doc? For example,…

Hey @"kb16", sorry to hear about this. Could you try resetting your computer's OS folder through the app's preferences? To do so, please follow these steps: 1. Re-install the desktop app from and sign into your account as normal 2, Click the Dropbox icon in your system tray/menu bar. 3. Click the profile pic/initials icon…

Hey @"bigbrad54", sorry to hear about this. Could you please let us know the exact steps you take to do this and if this happens with other files as well or only with this specific one? 

Hey @"HarryH", sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page. Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage. I hope this helps and please keep us posted with…

Hey @"KarenSW", sorry to jump in, but I just wanted to mention that I just tried this on my end and it's working normally for me too. Can you clarify how exactly are you copy-pasting this part of your csv file into your table in your Paper doc? As a test, could you try with another file and/or another Paper doc to see if…

Hey there @"MCho", sorry to hear about this. It seems that the desktop app hasn't finished syncing yet. Can you hover over the Dropbox icon in your system tray and let me know its exact status? Is it still syncing or is it showing 'up to date'? 

Glad to hear you're back up and running and thanks for keeping us in the loop too @"pierre007" See you around the Community and have a lovely weekend! 

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

Hey @"GRWeiner", sorry to hear you're having issues with this. Could you please let me know the app's exact status as shown in your menu bar/system tray? In the meantime, have you considered using selective sync to remove some folders from your computer to make up space?

Hey @"michallbanas", sorry to hear about this. Have you tried clearing your browser's cache or an incognito window at all since you first noticed this? Also, could you try rebooting your computer and router and let me know how it goes? Thanks so much!

Hey @"Mavamaks", sorry to hear you're having issues with this. I just merged your post under this thread as they seem similar. Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment? Any additional information is more than welcome!

Hey @"Andrey8", sorry to hear about this. I just merged your post under this thread as it kinda echoes the OP here. Could you provide some additional information about the issue you're facing and/or some screenshots so that we can have a visual too?

Hey @"d is", may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this? 

Hey @"HippieChickTX", sorry to hear you're having issues with this. Could you please send us a screenshot of the desktop app's exact status as shown in your menu bar and one of the error you're getting when trying to access your Photoshop files? Also, are the files that giving you this error online only or locally…

Hey @"d is", sorry to hear you're having issues with connecting to our website. Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website? Have you made sure that this is not caused by an antivirus or a firewall? Keep us in the loop!

Thanks for clarifying that @"pierre007" Dropbox automatically normally adds a shortcut to the "Places" menu in the sidebar in Finder when it is installed, but if you don't have one for whatever reason it is simple to add it back. To do so, just drag the Dropbox folder itself into the sidebar. The Dropbox folder can be…

Hey @"sam321", sorry to hear about this. Did you enable the computer backup feature at some point in the past perhaps? Can you please take a look at your events page and let me know if you can see any sign of your missing files there? This is the place where all uploads, edits, and deletions are normally logged, so it…

Hey @"pierre007", sorry to jump in here, but can you clarify if you installed the desktop app with admin privileges in the first place? If you did, could you try these steps and let us know if they improved matters at all? * Click on the Apple icon in the top left hand corner of your screen * Select System Preferences... *…

Hey @"JLcrypto", sorry to hear you're still having issues with this. Could you maybe try the steps outlined here and let me know if it helped improve matters?

Hey @"t4ngml", sorry to hear about this. Could you provide some additional information about the issue you're facing and a screenshot of any errors you might be getting or what's troubling you? For more information on why this might have happened, you can have a look here. Keep me posted!

Sorry to hear this persists @"jackbau" Can you confirm that you've enabled the 'early releases' through your account's settings online? If you did that before trying to install the latest beta version of the desktop app, could you try removing any traces of the app completely from the affected computer using the steps…

Hey @"H_dropver", sorry to jump in, but can you clear your browser's cache and try again? Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

Hey @"jackbau", sorry to jump in, but did you try the latest beta build of our desktop app found on this page?

In that case, I'd recommend pausing sync while editing your files or quitting the app and relaunching it once you're done with your edits @"mikepav" I wish I had a better answer for you. 

Thanks for keeping us in the loop @"HCockburn" I'm glad you managed to get to the bottom of this and please let me know if you have anything else to ask or add in the meantime. Cheers!