Walter Dropbox Community Moderator

I'm glad to hear that it works now @"SamuelMelle" - thanks for keeping me in the loop too. Let us know if anything else comes up!

You're most welcome @"DreamingboxUser" See you around the Community and take care!

Hey @"SamuelMelle", sorry to hear about this. Could you download and install the latest, stable version of the desktop app from this page and let me know how it goes?

Hey @"riccardo28", sorry to jump in, but have you tried rebooting your computer and router at all since you first noticed this? 

Hey @"dashingdan", sorry to jump in, but it sounds that your files are online only. Do they give you the same errors if you set them to be available offline before using them on other platforms? 

Hey @"Friedemann", thanks for joining the discussion and sorry to hear you're having issues with this. If you've ensured that the Dropbox desktop app is up to date and not still syncing in your taskbar, could you have a look at this post and let me know if it helps in your case?

Hey @"CouruDavance", sorry to hear you're having issues with this. Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer? Have you tried rebooting your computer since you first noticed this?

Hey @"DreamingboxUser", thanks for joining our Community! It sounds like you may have enabled the Dropbox Backup feature to backup your external drives to Dropbox. If that's so, you can disable it as outlined here and access your backups directly from this page. I hope this helps!

Hey @m4rtich, sorry to hear about this. May I ask if you've tried restoring your purchases as outlined here?

If the reboot doesn't help, the next step would be to reinstall the app @"bradlymathews" Keep me posted anyhow!

Hey @"bradlymathews", sorry to jump in, but could you locate the Dropbox Capture icon in your taskbar and from there click on the ellipsis button on the upper right corner to access the app's preferences? Could you try adjusting them to see if that helps improve matters?

Hey @"vegasesq", sorry to jump in here, but do you happen to be running any 3rd party apps that might be using your context menus? If so, could you have a look at this and let us know if it helped improve matters at all?

Hey @"harsve", sorry to hear you're having issues with this. Can you please let me know if you're getting any specific error or if you're getting stuck on a particular screen? If you could send us a screenshot, I'd appreciate it. Thanks!

Have you tried exporting it to another app to preview it from there @"vinceortega"? Also, can you maybe offline this file and try again? 

Hey @"vinceortega", sorry to jump in here, but have you cleared the app's cache at all since you first noticed this? 

Hey @"BJN", sorry to jump in, but can you clarify, when you say they don't work, are they giving you any particular errors perhaps? 

Hey @"darenas19", sorry to hear about this. How long has it been since you first got this error? Did you get an email from Dropbox informing you that your shared links were banned in the past perhaps? If it's been a while, would it be OK if we reach out via email to investigate further? 

Hey @"Idelone", thanks for your report. It's true that Dropbox no longer supports Windows 7. The minimum requirement is now Windows 8 or higher. That said, your results when trying to install the desktop app may vary, exactly as you noticed. I know it's not much, but I hope this helps to some extent, Ian. As for you now…

Hey @Valeri1111, thanks for posting on our Community! Have you tried adjusting your permissions as outlined here? Let me know if that helps!

Thanks for clarifying that and, also, thank you for your feedback on this @Chris L - much appreciated. For now, the only thing I can suggest apart from using a support browser as it works normally there, is a small workaround which is if you select the file then you can click the share option appearing from the small…

Hi there @"skifanatech" & @"jonbader", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally at this point? 

Can you open the files on a desktop device of yours instead of a mobile one @"Jonyrainsforth"? Just make sure that you have the password option unchecked for the file (you can search on an Adobe forum to see how to do this if needed). Let us know of any updates! 

Hey @"Paul Slaat Alles ", sorry to hear you're having issues with this. Can you please clarify which platform you're using when you see these search issues? Is it on the desktop app, the website or the mobile app perhaps? Let me know and we'll take it from there. 

Hey @"TimAldworth", sorry to hear you're having issues with this. Can you please clarify what you mean that the content of this folder is the Dropbox App and not the images you need? Are the files you're looking for in Adobe, available offline on your computer through Dropbox or online only perhaps? 

Hey @"WilliamBrunner", sorry to ask, but are you having any specific issues at the moment? I'm just asking because I didn't quite understand your query. 

Hey @"Wilf-77", sorry to hear about this. Did you check the Microsoft App Store on your device to see if there's an updated app version you can install on your machine normally? If the issue persists, please let us know and we'll reach out via email to investigate further. 

Hey @"Jonyrainsforth", sorry to jump in, but I believe this is an issue with your device's OS and/or the 3rd party apps you're using to annotate this PDF file of yours. Are you using a specific 3rd party app or integration to annotate by the way? A brief search on the internet with the exact error you're getting might be…

I'm not seeing this happen on my end, but I'm using the latest version of Chrome (just updated it yesterday). What browser are you using when you notice this? Does this persist after clearing your browser's cache or on other browsers, preferably with no extensions/plugins running, Chris? 

Can you maybe send us a screenshot of how and where the files is showing zero bytes @"elainemorrison"? Also, since you're using Gmail, have you considered using the Dropbox for Gmail add-on? 

Hi all, thanks for all the additional information and clarifications you provided. At this point, for anyone affected, would it be OK if we reach out via email to investigate a bit further?