Walter Dropbox Community Moderator

Thanks for the additional information @"cthrn" - much appreciated! Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords? Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there…

Hey @"rocketmanblamb", thanks for using Paper and happy Friday! Could you send me a screenshot of what you see on your end so that I can have a visual? Also, have you tried doing through a web browser instead of the mobile app? Keep me posted!

Hey @"cthrn", sorry to hear you're having issues with this. Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us know how it goes? If the issue persists, please send…

Hi @"Tazbo", sorry to hear you're having issues with this. Can you please clarify what's shown on your account's plan tab and send us a screenshot of the error you're getting? Thanks so much!

Thanks for the additional information @"colonialchurch" - much appreciated! May we reach out via email to have a further look internally at this point? 

No worries @"HCockburn" - I just follow up via email so that we can have a further look internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"weiskott", sorry to jump in here, but could you maybe try installing the desktop app on a newly created OS profile on your computer and let us know if you notice any difference? 

Hey @"DD2022", sorry to hear about this. It sounds like you had enabled the computer backup feature on your computer before uninstalling the desktop app from your computer. Could you have a look at this page and let me know if it rings any bells? Also, can you send us a screenshot of the exact error you're getting when…

Thanks for the follow up @"Thoughts" - I appreciate the clarifications as well. Well, basically, Dropbox does need to disclose limited data with third parties. For example, Zendesk will have your email address and account information, as will SalesForce etc - we do not disclose the content of our customers files to our…

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

I'm sorry for the late response @"HCockburn" - are you still having issues with this? If so, please let me know and I'll reach out via email to investigate a bit further. 

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Hey @"Russ5", sorry to hear you're having issues with this. Could you clarify the version of the mobile app you have installed on your mobile device? Have you tried clearing the app's cache at all since you first noticed this by the way? If you did and this persists, please send us a screenshot so that we can have a visual…

In that case, you may want to contact Apple and ask for more information directly, Steve. They should be able to help you further. Let us know of any updates!

Hi all - I'm sorry for the late response here. Are you still having issues with this? If you do, note that files won't sync if the device's filesystem does not support the particular xattr (size) or if doesn't support xattrs at all. You can take a look at this page for additional details on xattr limitations on Linux…

Hey @"colonialchurch", sorry to jump in, but could you try another wifi network or cellular data if possible and let us know if you notice any difference? Also, have the folders that load right away been opened before or not? If they've been already accessed at some point, they must have been cached somehow and that's why…

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith. See you around the Community and take care! PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 

Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith. See you around the Community and take care! PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 

Hey @"asakul", sorry to hear you're having issues with this. If you've made sure that your files don't contain any incompatible characters, could you please try fixing your hardlinks and permissions as outlined here and let me know if this persists? Thanks so much!

Hey @"AppoCaly", thanks for the nudge on this. I just wanted to let you know that the team is still working on this and we'll let you know once we have an update to share. In the meantime, you can try older builds of our desktop app from this page, but note that they'd automatically update to the latest version eventually.…

Thanks for the additional details there @"pedy" - much appreciated! Can you install the latest stable version from this page and let me know if the issue persists? If it does, can you see if you can reproduce it in a supported desktop environment? 

Hey @"steveb1947", thanks for posting on our Community! I'm afraid I don't have much to offer here as it's not really recommended to have Time Machine interact with your Dropbox folder. You can have a look at this discussion for more information. I hope this helps a tad, Steve. 

Hey @"nomadism", thanks for the report and sorry to hear you're having issues with this. Just so you know, I merged your post under this thread as it echoes the OP here. Can you please take a look and reply to the questions I asked @"Dimples"? Thanks a bunch!

Hey @"Thoughts", thanks for using Dropbox and welcome to our Community. To directly get to the chase, no, our trusted third parties will never request to view the files you've got stored on your account and even if access to your files was needed, it would be by our Support team for troubleshooting purposes on your…

In that case, can you also attempt a clean, advanced reinstall? If the same issue occurs, please send me a screenshot so that I can have a visual too. Thanks so much, Keith! EDIT: @"tiasg" If you enabled the computer backup, you'll need to disable it using these steps. Uninstalling or reinstalling the desktop app wouldn't…

Sure thing @"5WF" - you've got

Hey @"ProMeiFilms" & @"simosla", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally?

Hey there @"kchessell", sorry to hear about this. Can you please try reinstalling our desktop app and let me know how it goes? Thanks a bunch!

Hey @"5WF", sorry to jump in here, but could we reach out via email to have a further look internally?