Walter Dropbox Community Moderator

Can you also send me a screenshot of how the file looks like in your Dropbox folder @"SassyLang"? I'd like to check its syncing icon, if possible. 

Hey @"amyonline15", sorry to hear you're having issues with this. Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system? 

Hey @"SassyLang", sorry to hear about this. Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment? If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too.…

Thanks for the ticket ID @"Andrew_Forge" I was able to locate it in our system and passed your comments to the agent handling your case. I can see that they're waiting for your response, so please take a look at your inbox and get back to them in order to continue troubleshooting. Let us know if you have any other…

Hey @"Sherlock316", sorry to hear about this. Can you please let us know the app's exact status and version as shown in your system tray? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. 

Thanks so much @"pmjzzz" - you've got

That's correct, yes @"tanosaur" Let me know if you have anything else to ask!

Thanks for the updates @"pmjzzz" Would it be OK if we reach out via email to have a further look internally at this point? 

Oh, I see - thanks for pointing this out, Tony. In that case, you might be interested in the idea outlined here or maybe this one?

Hey @"TonyEnglund", thanks for dropping by to share your thoughts on this. It's true that this isn't possible at the moment, but I found this idea which kinda echoes what you had in mind. You can have a look and upvote it as well to show your interest in this. Let me know if you have anything else to add or ask. 

Hey @"tanosaur", sorry to jump in here, but I just wanted to mention that this is one of our official sub-domains as listed here and there are no plans to deprecate it at the moment. We'll let you know ahead of time if anything changes. On a side note, if you were ever to try doing this with other shared links, you could…

Thanks for the nudge on this @"kls144" I got an update from the team and indeed what I previously mentioned seems to be expected behavior. Only docs scanned by Dropbox have OCR, not all documents uploaded to Dropbox. I hope this clears things up!

Hey @"pedy" - thanks for the updates! Truth be told, there's already a newer version of the desktop app - you can find it on this page. When it comes to your second observation, I'm afraid it's not quite clear. Could you elaborate a bit? What are you trying to accomplish and what's troubling you exactly?

Thanks for the additional details and the screenshot too @"samrikken" Can you please confirm that the files that are giving you errors are locally available to your computer and not online only? If you've ensured that the files you're trying to access from 3DS Max are locally synced indeed, can you try quitting our desktop…

Glad to hear it's sorted now and thanks for keeping me in the loop too @"JMwambala" See you around the Community and have a lovely week ahead!

Hi @"rishab27", sorry to hear you're having issues with this. Would it be OK if we reach out via email to investigate further? 

Hey @"JMwambala", sorry to hear you're having issues with this. You should be able to access the desktop app's preferences from your avatar on the upper right corner of the window shown in your screenshot. Are you not seeing it at all or you just can't click on it at all? Could you maybe send us a full-page screenshot to…

Hi all - thanks for your patience while we looked into this from our side. In short, it seems that you received the upgrade mentioned in this Help Center article on your business accounts recently. If you happen to be a team admin, you should have received an email regarding this upgrade. I hope this clears things up!

Glad to hear you're back up and running and thanks for the feedback on this too @"JLcrypto" Let me know if you have anything else to add or ask. 

Hey @"Muhammad Mohsin" - sorry to hear about this. I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details. If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of…

No worries @"AlexKoval" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Sure thing @"jaysitaram" - you've got

Hey @"AlexKoval", would it be OK if we reach out via email to have a further look into this?

Hi @"Tee Dub", sorry to hear you're still having issues with this. I just sent you an email to have a better look internally, so please have a glance at your inbox and we'll take it from there. Thanks!

Hi all, sorry to hear you're having issues with this. For anyone affected, would it be OK if we reach out via email to investigate a bit further?

Thanks for the cooperation @"colonialchurch" I just sent you an email to the email address that's associated with your profile here, on our Community. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey @"jaysitaram", sorry to hear you're having issues with this. May I send you an email to investigate a bit further?

Hey @"pmjzzz", sorry to jump in here, but I just wanted to mention that offline files would be cleared if you cleared the app's cache on your Android devices. Have you cleared the mobile app's cache lately perhaps? 

Hey @"Xeri", sorry to jump in here, but do you happen to have purchased the extended version history add-on that's available to Plus users at the moment? If so, that's most likely the reason why you're unable to upgrade to the Professional plan. Let me know if that's not the case!

Hi there @"weilijd", sorry to hear about this. Could you please let us know the exact version and status of the desktop app as shown in the menu bar of the affected computer? Is it 'up to date' or still syncing?