Walter Dropbox Community Moderator

Hi @"sashk0", sorry to hear about this. Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache since you first noticed this? 

Thanks for updating the thread to let us know what worked for you in the end @"jacherian" See you around the Community and have a marvelous week ahead!

Hey @"JonShad", are you still having issues with this? If so, could you clarify if the file appears to have synced normally after you get the error or if it's falling altogether? Does making the files available offline on your computer work by the way?

Hey @Shivam2, sorry to hear you're having issues with this. Since you already contacted our support team, could you share your ticket ID so that we can look them up in our system? 

Hey @"fftempest", sorry to jump in here, but could you install our latest version of the desktop app found in this page and let us know if this persists? 

Hi all, can you please let us know if this persists with our latest stable build of the desktop app found on this page? Thanks so much!

Hey @"AB2021", sorry to hear about this. Can you please send us a screenshot of the exact error you're getting and also clarify the exact version and the status of the Dropbox desktop app as shown in your taskbar? This will help us assist further. 

Hey @"MattBlank41", sorry to jump in here, but may I ask if this is a single file? Also, when you say that you had no luck via the Dropbox app, are you referring to the desktop app or the mobile app? With a file that large, you won't be able to download it from the website as it would need to be below 20 GB for you to…

Hey @"JohnMiles", sorry to hear you're having issues with this. May I reach out via email to have a further look internally?

Hey @"mbravo", thanks for using Dropbox and welcome to our Community! You should be able to send signature requests in bulk by following these steps. Let me know if you have any other questions!

Hey @"theactualangie", welcome to our Community and happy Friday! I'm afraid the option you're referring to is not present any more within our desktop app, that's why you're not seeing it when you open the app's preferences. That being said, can you give us some additional information about the issue you're facing? Are all…

Thanks for that @"BB27" - you've got

Could you temporarily disable it and see if that helps improve matters @"jch05"? 

Glad to hear that @"janak1" See you around the Community and take care!

No need to @"dupecoop" - I've just sent you an email to the email address that's associated with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @baileyhoward2400, sorry to hear you're having issues with this. Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error? 

Hey @"mk9y", sorry to hear about this. Could you try the offline installer from this page and let me know how it goes? If the issue persists, you may need to clear your browser's cache or try an incognito window. Keep me posted anyhow!

Hey @"JTizzle", sorry to jump in here, but may I ask if you've updates your Computer's OS recently? Also, have you tried fixing your hardlinks and permissions as outlined here?

Keep us posted @"janak1"!

Hey @"janak1", sorry to jump in, but since the issue persists, could you try an advanced reinstall and let us know how it goes?

Sure thing @"jacherian" - you've got

If you agree, I'll send you an email to the email address that's linked to your profile here on our Community @BB27 Let me know if that'd be OK with you.

Are you running any 3rd party apps on your computer like OneDrive etc. @"jch05"? 

No biggie, Emily - I'm just glad I could help. Thanks for keeping me in the loop too! See you around the Community and enjoy the remainder of your week!

Thanks for the nudge @"kymh" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Hey @"jch05", sorry to hear about this. Can you please clarify the status and version of the desktop app installed on your computer as shown in your taskbar? If you could also send us a screenshot so that we can have a visual too, I'd appreciate it. Thanks!

Hey @"g v.", sorry to jump in, but could you provide some additional information? Specifically, I'd need a screenshot of the desktop app's exact status as shown in your menu bar while I'd also appreciate it if you could confirm the hard drive space available on your computer. 

Hey there @"harrysfil", thanks for dropping by our Community! I don't have any concrete info to share on this at the moment, but thank you for your interest in this. If you're interested in more information about this feature, you can have a look here. Cheers!

Hey @"emilytimor", could you try the offline installer from this page and let us know if this persists after you've installed that? Note that you may also need to verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. For more information about UAC…

Thanks for the additional information @"dupecoop" - much appreciated! May I send you an email to have a further look internally at this point?