Walter Dropbox Community Moderator

Hey @"swimlaps", sorry to jump in, but could you send us a screenshot of the options you get when you click on the icon Megan mentioned?

Hey @"merminy", sorry to jump in here, but could you send us a screenshot of how this looks on your end? Also, you haven't clarified, is the desktop app running normally on your machine? If so, what's its exact status and version as shown in your menu bar?

Sure thing @"jmoran1991" - you've got

Hi all, thanks for showing your interest in this. I just wanted to mention that a 64-bit binary for Windows is being rolled out at the moment. You can find more information here. Cheers!

Hey @"Toorumbee", thanks for flagging this with us. I don't know how this might have happened, but I'd strongly suggest reaching out to our Support team for further assistance as they're best equipped to help out with account and device specific information. You can let me know your ticket ID once you do, so that I can…

Hey @"joharimat67", sorry to hear about this. If you made sure you're looking at the correct account, could you try restoring your purchase as outlined here and let me know how it goes?

Hey @"kylestauffer", sorry to hear about this. Can you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, have you tried doing this in smaller batches of files or through a web browser instead? Do you also get an error there?

Hey @"kerryh", sorry to hear you're having issues with this. Can you please clear your browser's cache and let me know if you're still getting the same behavior? If you do, I'd appreciate a screenshot of the last screen you can get to. Thanks!

Hi @"justmeinNJ" & @"Chern " - thanks for dropping by our Community to share your feedback on this. As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older. If you do not wish to or cannot update your operating system, all your files will…

Hey @"xyber32", thanks for posting on our Community! Can you please let me know what exactly is reported in your account's plan tab? Let me know what you find and we'll take it from there.

Hey @"drkh", sorry to hear about this. Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps? If so, note that there's a device limit you might be hitting. Could you check your connected devices and let me know if that's the case?

Hey @"ScottMcKernan", sorry to hear you're having issues with this. It sounds like those backups you mentioned are putting you over your account's quota limit. Can you take a look at your account's plan tab and let me know what's reported there? Do you see your old backups in your account's homepage perhaps? Any additional…

Hi there @"cbbb", sorry to hear you're having issues with this. Can you please clarify if you're using the mobile app to comment on those files or the website? If it's the latter, have you tried clearing the browser's cache or another browser? Keep me posted!

Hey @"ToledoTom", thanks for using Dropbox and happy Monday! I'm not entirely sure about your scenarios, but you should be able to use the doc scanning feature to achieve what you had in mind. Also, keep in mind that the automatic image text recognition (or OCR for short) can scan the following file types: * JPGs, GIFs,…

Hey @"CarissaESLT", sorry to hear you're having issues with this. Could you send us a screenshot of what you see on your end so that we can have a look too? Also, is the desktop app up to date in your menu bar or is it still syncing? Have you rebooted your computer since you first noticed this? Keep us posted!

Hi there @"ITWANNABE", sorry to hear about your syncing issue. Can you please clarify if you're all using the same team account or separate, individual Dropbox accounts? Is this a shared folder or a team folder? Also, what exactly is the issue here, can you elaborate a tad? Note that online only files and selective sync…

Take your time, Roger. Just let us know of any updates, when you get the chance. 

You should be able to add app integrations/3rd party apps to your account from the App Center, Lisa. From there, you'll need to navigate to the app you'd like to connect to your account and follow the prompts to connect it. 

Is the app 'up to date' or still syncing, Roger? Do you see the missing files in your account on the website, be it in your homepage or the events page?

Hey @"Lisa_Vermilion", sorry to hear you're having issues with this. Have you tried clearing your browser's cache or another browser, preferably with no plugins or extensions running? Also, do you see the Google integration under your Connected Apps tab?

Hi @"aarvizu1", sorry to hear you're having issues with this. Have you tried another browser at all? Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again? Let me know how you get on. 

Hey @"Erica F", sorry to jump in here, but I just wanted to mention that your access may have been removed by your boss since they were the owner of the folder. In that case, you'd need to ask them to re-invite you to the shared folder.

Hi there @"sixtheye", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status as shown in your menu bar? Is it 'up to date' or syncing perhaps? Also, can you clarify your device's exact OS and the version the desktop app you're using? Thanks!

In that case, the next step would be an advanced reinstall at this point @"Roger B.30" Could you give it a go and let us know how it goes?

Hey @"olutunmbi1", sorry to hear you're having issues with this. Can you please let us know if this persists on other browsers or an incognito window with no browser plugins or extensions running? If it does, please send us a screenshot of the exact error you're getting so that we can have a visual too. Thanks!

Hey @"ashtrey1980", sorry to hear you're having issues with this and thanks for your feedback. Can you please let us know the exact OS of your device and the desktop app's version? Also, how long has it been since you first noticed that the right-click option to prioritize a file to sync next is not working? Is it…

Hey @"Roger B.30", sorry to hear about this. Could you please try reinstalling the desktop app, using the offline installer from this page and let us know how it goes? If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, as there's a device limit. You can also temporarily disable…

You should be able to attach a screenshot in your reply through the photo icon in your reply's box @"Oma5" If you're not seeing it, could you try another browser?

Hey @"RicardoMorricone", sorry to hear you're having issues with this. Can you clarify how large are the files you're trying to download and the troubleshooting steps you've attempted so far? Note that you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files. Keep me posted!

Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now. See you around the Community and enjoy the remainder of your week!