Walter Dropbox Community Moderator

I'm glad to hear you're back up and running and thanks for keeping me in the loop too, Osiris. See you around the Community and have a lovely week ahead!

Hey @"HONESTY Poetry", thanks for joining the discussion and happy Friday! To better answer your questions, it'd be useful to know which Dropbox feature you'd be using to share your files in the first place. Would it be the shared links feature and the advanced settings on them or maybe you had the Dropbox Transfer feature…

Thanks so much for that @"cichti" - much appreciated! I was able to locate your ticket in our system and I can see it's been sent to our experts for review. The expert who's handling your case should be reaching out soon, but please let us know if you have anything else to add in the meantime. 

It's still not clear what exactly is not working for you @norman un Let me know more when you get the chance and we'll take it from there. 

Hey @"gandhi28152", thanks for posting on our Community and happy Friday! I just wanted to confirm that the 50 GB size limit is referring to both files and folders, so the up-loaders to your file request won't be able to add files or folders that are larger than this. You'd need to open up a new file request for them to…

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system @"cichti"?

No worries, Tracey. You've got At your convenience, please have a look at your email's inbox and we'll take it from there.

Hey @"cichti", sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Did you enable the Dropbox Backup feature at some point perhaps? 

Hey @"RemiC", sorry to jump in here. I just wanted to mention that there's an idea you might be interested in. Feel free to take a look here and upvote it to show your interest as well, if you like.

Hey @norman un, sorry to hear you're having issues with this. Could you clarify what exactly is troubling you so that we can advise further? Also, are you running the Dropbox app on any of your devices?

Hey @"MirandaP", sorry to jump in, but could you try quitting the Dropbox desktop app and try again? Let us know if the issue with your previews persists with the app completely closed and we'll take it from there. 

Hey @"ns01", thanks for posting on our Community! Could you let us know some additional information about the issues you've been experiencing so far? Also, can you clarify the desktop app's exact status and version as shown in your menu bar? When you say grey cloud, are you referring to the online only syncing icon…

Hey @"Stuherm", thanks for posting on our Community! I'm afraid there's no such option within Dropbox at the moment. You'll only be able to share a link to files or folders of yours, not specific parts of your PDF files. I hope this clears things up and let us know if you have any other questions. 

Have you tried enabling hidden files to show on your computer and try again @"mikemohr"? What about searching for this file on dropbox.com? 

Thanks for the ticket ID @"TraceyW" - I wasn't able to find it in our system though. Would it be OK if we reach out via the email that's connected to your profile here on our Community to have a further look into this matter? 

Hey @"gdyckmd", you should be able to see your account's quota breakdown in your plan tab. Let us know if you need anything else.

Hey there @"Saitoyui14", thanks for your feedback on this. It's been noted in our system. Please let us know if you have anything else to add. 

Hey @"treasury", sorry to hear about this. Can you clarify how long you've been having this issue? Have you tried another browser than the one you used originally? Let us know and we'll take it from there. 

Hey @"3x3x3", sorry to jump in, but could you try toggling off Dropbox from your iPad's locations in the Files app and then back on? Let us know if you see any improvements afterwards. 

Hey @"TraceyW", sorry to jump in here, but could you share your ticket ID so that we can locate it in our system? 

Hey @"Jack_Sparrow", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting when trying to complete the get started tour? This will help us assist further. 

Hey @Girardier, thanks for joining the Community! I'm not aware of an integration of Dropbox Dash with Evernote at this time, but I'll double check with the team and I'll get back to you. In the meantime, could you let us know how you were using this integration before and how it improved your workflows? Thanks!

Sure thing @"ulba" - you've got At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hi all, thank you for your reports so far. For anyone still affected by this, would it be OK if we reach out via email to have a further look internally? While at it, I can see that your ticket is now closed in our system @"SamPT" - if you're still having issues with this, you could respond to the expert handling your case…

Did you enabled the Dropbox Backup feature at some point perhaps @"Quiksylver"? What's your account's plan tab showing in regards to your quota at the moment? Did you check your Dropbox folder's content for any syncing icons by the way?

Hey @"wecine", sorry to hear you're having issues with this. If you happen to have 3rd party apps running on your computer, could you have a look at this discussion and let me know if any of the info there helps?

No worries @"LJ123" - you've got

I see, thanks for keeping me in the loop on this @"HoodPhil" Let us know if you find any troubles along the way and we'll take it from there. Cheers!

Thanks for the update, David. Let us know if anything else comes up in the meantime!

Hey @"hbuuti", welcome to the Community! I just merged your post under this discussion as they seem to be closely related. Could you have a look and let us know if you have any follow up questions? Thanks!