Walter Dropbox Community Moderator

Thanks for the cooperation @"felipevaz" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Hey @"felipevaz", would it be OK if we reach out via email to investigate further at this point? 

Hey @"jhedleyj", sorry to jump in, but would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"dupecoop", sorry to jump in here, but could you try reinstalling the app again using the offline installer from this page? If you happen to have an antivirus or firewall running on your computer, please make sure to disable them temporarily during this process. Let us know of any updates! 

Hi all, thanks for your patience while we looked into this internally. When it comes to your observations, note that it seems that there is some file storage that's temporarily used for the Camera uploads functionality on your device, which should occasionally be cleaned out by the OS. However, there are 2 ways to manually…

Hey @"SG Roy Hew", sorry to hear about this. Could you clarify the desktop app's status and version as shown in your taskbar? Also, feel free to have a look at the previous suggestions on this discussion and let us know if any of them did the trick for you. Thanks!

Hi @"sudoluke", thanks for bringing this to our attention. Would it be OK if we reach out via email to have a further look internally? Thanks so much!

Glad to hear it's sorted now and thanks for keeping me in the loop too @"riccardo28" See you around the Community and take care!

Does the issue persist after clearing your browser's cache or on another browser/incognito window @"riccardo28"? 

Hey @"tothillesistvan", thanks for posting on our Community and happy Monday! I'm not quite sure about the issue at hand, can you please clarify what you mean by a Dropbox saved video file through Pinterest? Let me know more and we'll take it from there. 

Hey there @"GMart1120", thanks for flagging this with us. Can you please let me know if this happens with files that are online only or if it's about files that are available offline on your computer? Does the issue persist on other browsers perhaps? Any additional information or screenshots of the errors you get will be…

Have you tried changing this from your computer's settings instead of from right clicking on the file first @"BJN"?

Hey @"KristinJoys", sorry for the late reply. Are you still having issues with this? 

I'm glad to hear that it works now @"SamuelMelle" - thanks for keeping me in the loop too. Let us know if anything else comes up!

You're most welcome @"DreamingboxUser" See you around the Community and take care!

Hey @"SamuelMelle", sorry to hear about this. Could you download and install the latest, stable version of the desktop app from this page and let me know how it goes?

Hey @"riccardo28", sorry to jump in, but have you tried rebooting your computer and router at all since you first noticed this? 

Hey @"dashingdan", sorry to jump in, but it sounds that your files are online only. Do they give you the same errors if you set them to be available offline before using them on other platforms? 

Hey @"Friedemann", thanks for joining the discussion and sorry to hear you're having issues with this. If you've ensured that the Dropbox desktop app is up to date and not still syncing in your taskbar, could you have a look at this post and let me know if it helps in your case?

Hey @"CouruDavance", sorry to hear you're having issues with this. Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer? Have you tried rebooting your computer since you first noticed this?

Hey @"DreamingboxUser", thanks for joining our Community! It sounds like you may have enabled the Dropbox Backup feature to backup your external drives to Dropbox. If that's so, you can disable it as outlined here and access your backups directly from this page. I hope this helps!

Hey @"m4rtich", sorry to hear about this. May I ask if you've tried restoring your purchases as outlined here?

If the reboot doesn't help, the next step would be to reinstall the app @"bradlymathews" Keep me posted anyhow!

Hey @"bradlymathews", sorry to jump in, but could you locate the Dropbox Capture icon in your taskbar and from there click on the ellipsis button on the upper right corner to access the app's preferences? Could you try adjusting them to see if that helps improve matters?

Hey @"vegasesq", sorry to jump in here, but do you happen to be running any 3rd party apps that might be using your context menus? If so, could you have a look at this and let us know if it helped improve matters at all?

Hey @"harsve", sorry to hear you're having issues with this. Can you please let me know if you're getting any specific error or if you're getting stuck on a particular screen? If you could send us a screenshot, I'd appreciate it. Thanks!

Have you tried exporting it to another app to preview it from there @"vinceortega"? Also, can you maybe offline this file and try again? 

Hey @"vinceortega", sorry to jump in here, but have you cleared the app's cache at all since you first noticed this? 

Hey @"BJN", sorry to jump in, but can you clarify, when you say they don't work, are they giving you any particular errors perhaps? 

Hey @"darenas19", sorry to hear about this. How long has it been since you first got this error? Did you get an email from Dropbox informing you that your shared links were banned in the past perhaps? If it's been a while, would it be OK if we reach out via email to investigate further?