Walter Dropbox Community Moderator

Hey @"modelling architecture", sorry to hear you're having issues with this. Could you please send us a screenshot of the app's exact status as shown in your taskbar at the moment? If you happen to be running 3rd party apps that might be looking at your files on your computer, you may want to take a look at this discussion…

Hi @"kotobato", sorry to hear you're having issues with this. Could you let us know if you've tried re-indexing Spotlight as outlined here? Note that the help article mentions the Documents folder, but you need to use the Dropbox folder instead. Let us know how of any updates!

Thanks for keeping us in the loop on this @"foxglove_1" May we reach out via email to have a further look internally at this point? 

Hey @"alecot18", thanks for flagging this with us. Out of curiosity, can you see if this also happens when using our latest, stable version of the app from this page? Keep us posted!

Hey @"pabza", thanks for taking the time to share your thoughts on this in our Community! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

No worries @"Seth M" - you've got

Sure thing @"robert1881" - you've got

Hi @"Brian L.31", thanks for the additional details there and sorry to jump in. Can you please confirm that you have the screenshots saving to the Desktop as outlined here?

I'm sorry for the late reply @"dejanDB"; are you still having issues with this?

Hey @"NunzaumedeinRoss", sorry to jump in, but I just wanted to mention that it seems that the desktop app is not running on your computer at the moment. Can you try the offline installer from this page and let us know how it goes? Thanks so much!

Hi there @PD99, thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind in no time since the desktop app would only be re-indexing the structure of your account and not deleting and re-downloading your files anew. You could also do this on your computer while using our…

Hi @eam3666, sorry to hear about this. When you say you removed the materials, can you let us know how exactly? Apart from that, what's stopping you from restoring them from Dropbox? Can you please clarify if you're able to find those files on your account online, be it in the deleted files page or the events page? Also,…

Hey @Seth M, sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hi there @"Anders H.3", sorry to hear you're having issues with this. Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer? Thanks so much!

Hey @"chinchilla13", do you happen to have any updates on this? 

Hey @"dyk1", sorry to hear about this. Can you please take a look at your events page and let us know how exactly those deletions are logged there? Any additional information you can share about the incident would be much appreciated. 

Hey @"ZAINA-INTL", sorry to jump in here, but I just wanted to mention that there's no update on this issue at the moment, but we'll make sure to keep you posted if anything changes. In the meantime, we'd suggest keeping an eye out for any prompts on the desktop app on your computer to update to the latest desktop app for…

Hey @"jhedleyj", sorry to jump in here, but could you try the offline installer of the latest version of the desktop app from this page and let us know how it goes? As for the thoughts you shared in the end, they kind of echo this idea, so feel free to have a look there and upvote it to show your interest too. 

Hey @"robert1881", thanks for clarifying that for us. Would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"Manok02", sorry to hear about this. Can you please check if this persists on the latest, stable version of the desktop app found on this page? If it does, I'd suggest having your client making the files they'd like to open available offline on their computer first. 

Thanks for your cooperation @"Bill007" - you've got

Hey @"matsuli", sorry to jump in, but could you send us another screenshot showing the app's exact status as shown in your menu bar at the moment?

Hey @"MathewCross", sorry to hear you're having issues with this. The issue you outlined is described in this Help Center article and all I can suggest for the moment is finding those files and making them available offline manually as needed. I hope this helps to some extent. 

Could you share your ticket's ID with us so that we can locate it in our system too, Sonny? In the meantime, you can also update the app's version on your Mac computers. 

Hey @"b4798", sorry to jump in, but I just wanted to mention that you should be able to find all the information you need about Mac's Terminal in this page. I hope this helps!

Hey @"foxglove_1", sorry to jump in here, but could you try renaming these folders, temporarily as a test, and let us know how it goes? 

Hey @iien, sorry to hear you're having issues with this. Can you please clarify what plan you're on at the moment and, if possible, send us a screenshot of the exact error you're getting? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Theo0" See you around the Community and take care!

Hey @"Baetsi", sorry to hear you're having issues with this. Can you please let us know some additional information and clarify what you'd like to accomplish here and where Dropbox comes into play exactly? When you say the shared folder is inaccessible to other users on the network, do you mean other members of the shared…

Glad to hear it's sorted now @"Biggie1" Take care and see you around the Community!