Walter Dropbox Community Moderator

Hey @"Idelone", thanks for your report. It's true that Dropbox no longer supports Windows 7. The minimum requirement is now Windows 8 or higher. That said, your results when trying to install the desktop app may vary, exactly as you noticed. I know it's not much, but I hope this helps to some extent, Ian. As for you now…

Hey @"Valeri1111", thanks for posting on our Community! Have you tried adjusting your permissions as outlined here? Let me know if that helps!

Thanks for clarifying that and, also, thank you for your feedback on this @"Chris L" - much appreciated. For now, the only thing I can suggest apart from using a support browser as it works normally there, is a small workaround which is if you select the file then you can click the share option appearing from the small…

Hi there @"skifanatech" & @"jonbader", sorry to hear you're having issues with this. Would it be OK if we reach out via email to have a further look internally at this point? 

Can you open the files on a desktop device of yours instead of a mobile one @"Jonyrainsforth"? Just make sure that you have the password option unchecked for the file (you can search on an Adobe forum to see how to do this if needed). Let us know of any updates! 

Hey @"Paul Slaat Alles ", sorry to hear you're having issues with this. Can you please clarify which platform you're using when you see these search issues? Is it on the desktop app, the website or the mobile app perhaps? Let me know and we'll take it from there. 

Hey @"TimAldworth", sorry to hear you're having issues with this. Can you please clarify what you mean that the content of this folder is the Dropbox App and not the images you need? Are the files you're looking for in Adobe, available offline on your computer through Dropbox or online only perhaps? 

Hey @"WilliamBrunner", sorry to ask, but are you having any specific issues at the moment? I'm just asking because I didn't quite understand your query. 

Hey @"Wilf-77", sorry to hear about this. Did you check the Microsoft App Store on your device to see if there's an updated app version you can install on your machine normally? If the issue persists, please let us know and we'll reach out via email to investigate further. 

Hey @"Jonyrainsforth", sorry to jump in, but I believe this is an issue with your device's OS and/or the 3rd party apps you're using to annotate this PDF file of yours. Are you using a specific 3rd party app or integration to annotate by the way? A brief search on the internet with the exact error you're getting might be…

I'm not seeing this happen on my end, but I'm using the latest version of Chrome (just updated it yesterday). What browser are you using when you notice this? Does this persist after clearing your browser's cache or on other browsers, preferably with no extensions/plugins running, Chris? 

Can you maybe send us a screenshot of how and where the files is showing zero bytes @"elainemorrison"? Also, since you're using Gmail, have you considered using the Dropbox for Gmail add-on? 

Hi all, thanks for all the additional information and clarifications you provided. At this point, for anyone affected, would it be OK if we reach out via email to investigate a bit further? 

Thanks for keeping us in the loop @"AverageVillageIdiot" Would it be OK if we reach out via email to have a further look internally at this point? 

We're glad to hear you're back up and running and thanks for keeping us in the loop too @"Seager1" See you around the Community and have a lovely weekend!

Hi @"Cyber2022", sorry to hear about this. It seems that you're running a beta version of our desktop app. Could you see if you get any different results on our latest stable version? You can download and install it from this page. Just make sure to toggle off the 'early releases' from your account's settings online first.…

Hi all, thank you for flagging this with us. May I ask what browser you're all using and if this persists after clearing your browser's cache or other browsers, preferably with no extensions or plugins running? Also, if you've reached out to our support team about this, please make sure to include your ticket ID in your…

Hey @"JD444", I'm sorry but I don't quite understand your query; could you elaborate a tad? 

Hey there @"tjacka", sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your response through the photo icon within your reply's box. Also, could you clarify the desktop app's status at the moment as shown in your menu bar? Is it 'up to date' or syncing? Do you see any syncing icons…

Hey @"Selkie1", sorry to jump in, but I just wanted to mention that you can check how many files were uploaded in the end by taking a look at the shared folder on our website or your events page. If you find any that you didn't want to share, you can delete them. I hope this helps!

Hey @"tracy staadt", could you clarify if you're copying/moving your files within your Dropbox folder or if you're copying them to another location on your computer? Is the Dropbox desktop app running and syncing at the moment on your computer(s)? Also, can you let us know some additional information about what exactly…

I'm afraid I don't have a tutorial video to provide, but these icons should be visible on the files you've stored in your Dropbox folder on your computer while the desktop app is running and syncing normally @"elainemorrison" Apart from that, could you send us a screenshot of the exact error you're getting so that we can…

Hey @"jhedleyj", sorry to hear you're having issues with this again. Could you send us a screenshot of the app's exact status so that we can have a visual too? As for the desktop app's update to the most recent version, yes, this happens automatically and can't be disabled at this time. 

Sure thing @"MoPo" Keep us posted with any updates!

Hi all, I just wanted to mention that this should be resolved now. Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. Let us know if this persists for anyone of you!

Thanks for clarifying that for us @"mroman" Could you let us know if you have tried reinstalling the desktop app lately or have you recently updated your OS? Do you happen to have any 3rd party apps running on your device? If so, you might want to take a look at this discussion too. Let me know if the information from the…

Hey @"MoPo", sorry to jump in here, but have you tried adjusting your bandwidth settings through the app's preferences to see if that improves matters for you?

Hey @"MarcSheldon", sorry to jump in here, but could you let us know if you noticed this problem after updating your computer's OS perhaps? Also, does it persist on the latest, stable version of the desktop app? Apart from that, have you tried quitting all other apps/services running on your computer to see if that helps?

Hey @"Alex Ximea", sorry to jump in here, but have you tried using our Rewind feature to restore this folder back to a previous state? 

Sure thing @"mikerain99" - you've got Take a look at your inbox and we'll take it from there.