Walter Dropbox Community Moderator

Hey @"funkdawggg", sorry to jump in here, but can you clarify if your shared links are still not working or giving errors? If so, let us know here and we'll reach out via email to investigate further. 

Hey @"Biggie1", sorry to jump in here, but have you cleared your browser's cache since you first noticed this? Also, have you ensured that you're using the most up to date versions of your web browsers? 

Hey @"Jeff Chimovitz", thanks for joining the discussion here. You should be able to achieve what you had in mind by installing the Dropbox desktop app on both of your laptops, signing into the same Dropbox account on both and ensuring that the files or folders you'd like to be synced across your devices are located inside…

Hey @"Theo0", sorry to hear you're having issues with this. Can you please clarify your device's OS and the version and status of the desktop app installed on your computer as shown in your menu bar/system tray? If you could also attach a screenshot of the exact error you're getting, I'd appreciate it. 

Sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point @"Bill007"?

If the files were online only in the old folder, it would mean that they were synced with your account at some point so the files must be present in the new folder as well somewhere. Can you see if you can find the files on the website? Is it possible that you moved them to another location or that the folders are being…

Hey @"dejanDB", sorry to hear you're having issues with this. Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too? Did you get an email from Dropbox informing you about this? If so, when exactly? Let us know what you find and we'll take it from there. 

Has she tried turning off the camera uploads feature and then back on @"chinchilla13"? If that doesn't help, she could also try clearing the app's cache. Keep us posted with any update!

Hey @"F Stuart L.", sorry to jump in here, but if you're still having issues with this, may we reach out via email to investigate further? 

Hi @"tanaka15454", sorry to jump in here, but I just wanted to mention that you post in our Japanese Community too if you like. As for the issue at hand, could you provide some additional information and some screenshots of what's troubling you so that we can have a visual too? Thanks! ---- こんにちは @"tanaka15454"…

Hey @"chinchilla13", sorry to jump in here, but I just wanted to mention that I'm using the latest version of the Dropbox mobile app on my Android 10 device and the option to 'upload from' is there when I try to turn on the camera uploads feature. Could you send us a screenshot of the options your friends see in the mobile…

Hey @"jflintwinch", sorry to hear you're having issues with this. Can you please let us know your computer's exact OS and the status and version of the Dropbox desktop app that's installed there as shown in your menu bar? Are the issues you mentioned happening to online only files or is this affecting your available…

Hi there @"gilesbelfrage", thanks for posting on our Community! I'm not quite sure where the issue lies and where Dropbox comes into play. Can you elaborate on your query a bit? If you're getting an error or you get stuck at some point, please send us a screenshot so that we can have a visual too. Thanks!

Sure thing @"MM46" I just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hi all, thank you for your reports so far. For anyone who's still affected by this, would it be OK if we reached out via email to have a further look internally? If you have already contacted our support team though, please share your ticket ID with us so that we can look it up in our system instead. 

So, the desktop app is linked to Account A or B @"ColeSnow"? You can check this from the app's preferences under the Account tab. If you could also elaborate on the problems that syncing Account B on your computer created for you, I'd appreciate it. 

No worries @"enzo950sm" - you've got

Hey @JOfE, sorry to jump in here, but I just wanted to confirm that you should be able to search for both your Dropbox files and your Paper docs when using the content search feature. I hope this helps!

Hey @"Randy90", thanks for flagging this with us. Would it be OK if we reached out via email to investigate further? As for you @"MichaelEngstler", note that I've just sent you an email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @Kent64, sorry to hear about this. Can you please let us know if you had upgraded your account through our website or if it was via the app store on a mobile device?

In that case, you may want to consider password-protecting or even setting an expiration date on your shared links @"darell_aiuken" Let us know if you have any other questions!

Hey @"WesleyJ", sorry to jump in, but could you clarify if you're having this issue with a particular website or if it's affecting a bunch pages you visit on your browser? Have you tried an incognito window with no other extensions running or another browser to see if you get the same results? 

Hey @Mehdy, sorry to hear you're having issues with this. Can you please clarify if you upgraded your account via our website in the first place or if it was through the app store on a mobile device? Did you try cancelling through your account's plan tab by any chance?

Hey @"aanna_o", sorry to jump in here, but could you send us a screenshot of the exact error you're getting when trying to log into the account in question omitting any personal information? This will help us assist further. 

Hey there @"ColeSnow", sorry to hear about this. Can you please send us a screenshot of the exact error you get and go through the steps you take that result in it? 

Hey @enzo950sm, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hi all, thank you for flagging this with us. I just wanted to mention that our engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing and we'll make sure to update you shortly on this issue.

No worries @"bugoessorn" - I'm just glad I could help. See you around the Community and have a lovely weekend ahead! 

Hey @"robert1881", sorry to hear about this. Have you ensured that isn't caused by an antivirus or firewall you're using on your computer? If you did, please send us a screenshot of the error you may be getting so that we can have a visual too. 

Thanks for clarifying that for me and no worries @ps-gfc I've just followed up via email, so please have a look at your inbox and we'll take it from there.