Walter Dropbox Community Moderator

These are your online settings @"DiMarco" - not the desktop app's preferences. To bring up the latter, you'd need to click on the Dropbox icon in your menu bar. If you don't have one, it means that the desktop app isn't running/installed on your computer at the moment. 

Hey @"gigaday", sorry to jump in, but can you confirm that you've tried clearing your browser's cache since you first noticed this? If you did and this persists, could you try setting another automation rule and let us know if it works fine for you? 

Hi there @"DiMarco", sorry to jump in here, but I just wanted to mention that the option is available to all Dropbox users, regardless of the plan they're on. Could you send us a screenshot of what you see when you bring up the app's preferences under the General tab?

Hey @"adgorn", sorry to hear you're also having issues with this. Can you please clarify your device's exact OS and the version and status of the desktop app as shown in your system tray/menu bar? Did you reboot your computer since you first noticed this by the way? 

Hey @"montgojd", sorry to hear about your syncing issue. Can you please let us know the app's exact status and version as shown in your menu bar/system tray on both of your devices? This will help us assist further. 

Sure thing, Sergio. You've got

Hey @"kheberg" - sorry to jump in here, but I just wanted to let you know that I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks in advance and happy Monday!

Hey @"JHova", sorry to jump in, but I just wanted to let you know that I've just followed up via email. Please have a look at your inbox and we'll take it from there. 

Hi there @karrie, thanks for posting on our Community and happy Monday! Can you please elaborate on what exactly you'd like to accomplish and how/where Dropbox comes into play? This would help us assist further. 

Hi there @Elad, thanks for posting on our Community and happy Monday! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks so much!

Hey @"Sergiolopezfineart", thanks for clarifying that for us. Would it be OK if we reached out via email to have a further look internally at this point?

Hi there @"SecretAdmin", sorry to hear you're having issues with this. Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page? What exactly is reported in your account's plan tab in regards to your quota? Let us know what you find and we'll take it from…

Hi there @Neriah, sorry to hear you're having issues with this. Can you please take a look at your account's homepage and your backups page and let us know what you find? If you can find the missing file, you could also try the events page as this is the place where all uploads, edits, and deletions are normally logged.…

Hi @"KimberlyPhillips " - have you tried the steps outlined here?

Hey @"amberdeann", sorry to jump in, but if you're still having issues with this, may we reach out via email to investigate a bit further? Also, thanks for sharing what worked for you here @"harvester11" - hopefully it'll prove to be helpful for other users that were affected by this.

Hey @"kdurkin", sorry to hear about this. Can you please confirm that using these steps works fine for you? Thanks!

Hi there @stmagh1990, sorry to hear about this. Could you please let us know your ticket ID since you've already been in contact with our support team?

Hi there @Viina8, sorry to hear about this. Do you happen to have another Dropbox account, associated with another email address of your perhaps? Can you please let us know if you've tried using our self served look up tool to identify the email address that's associated with the charge? If you did and didn't get any…

Hey @KK1621, thanks for joining our Community and sorry to hear about this. I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial? Do you remember the exact steps you followed to cancel it in the…

Hey @"DepiSerk_8787", thanks for dropping by our Community to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"jonmchee", thanks for the ticket ID. I was able to locate it in our system and passed your comments on to the agent handling your case. You should be hearing from them soon, but please let us know if you have anything else to add in the meantime. As for you @"Agustin_NM", would it be OK if we reached out via email to…

Hey @"l3x", sorry to hear you're having issues with this. Can you please clarify the exact steps you take to do this and the OS of the device you're using as well? Have you tried downloading or exporting the files from your iPhoto App and then uploading them to Dropbox? Let me know of any updates!

Hey @"Scanlon44", sorry to hear about this. Can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the exact same number of files again? Keep me posted!

Hey @"b_in_vt", sorry to hear you're having issues with this. Can you please go through the exact steps you take to do this and send us a screenshot of the last screen you can get to or any errors you might be getting? Have you maybe considered enabling the Dropbox Backup feature for your computer's Downloads folder…

Glad to hear you got this sorted in the end and thanks for your feedback too @"sydsyd" - it's been noted in our system. Please let us know if you have anything else to add. 

Hey @"paladin3", thanks for using Dropbox and welcome to the Community! You shouldn't have any troubles with syncing after updating to the new desktop app for Macs as long as all of your devices meet our minimum requirement as outlined here. Just keep in mind these changes if you decide to upgrade to the new version of the…

Hey @"Graeme T.1", sorry to hear about this. Can you please clarify if you tried updating the app by downloading and installing the latest version from this page? If you did and still get an error or you notice an issue with the desktop app not working, please let us know. Thanks!

Hi there @"nileod", thanks for posting on our Community and sorry to hear you had issues with this. Can you please clarify if you've tried creating new aliases for the files you'd like to have shortcuts for and how did that go? If you could also confirm the desktop app's exact status and version as shown in your menu bar,…

Hey @"sydsyd", have you tried pausing syncing and then resuming it after having excluded the folders you don't want to be synced to your device?

Hey @"RRRarchit", sorry to jump in, but I just wanted to mention that you should be able to see your account's quota, including your referrals under your account's plan tab. Do you happen to see anything there? Also note that space earned through referrals is permanent and can't be removed.