Walter Dropbox Community Moderator

Hey @"jw1313", would it be OK if we reach out via email to have a further look internally at this point? 

Hi there @"spiritFed", sorry to hear about this. Can you please let us know the exact version of your device's OS and the version of the Dropbox app installed there as well? Apart from clearing the app's cache, have you tried completely uninstalling the Dropbox mobile app from your iPad and reinstalling it anew? When it…

Hey @"DeLaChuck", sorry to hear about this. Can you please clarify the desktop app's status and version as shown in your taskbar at the moment? Is it 'up to date' or still syncing? 

Hey @"MikeA2523", could you try fixing your hardlinks and permissions as outlined here and let me know how it goes? Thanks so much!

Hey @"zp8822", sorry to jump in, but could you clear your browser's cache or try another browser and let us know if this persists? I'm just asking because I just gave this a go and I was able to open all of my files on the website by double clicking on them. 

Thank you for your feedback on this @"theactualangie" - it's been noted in our system. Let us know if you have anything else to add or ask. 

You should be getting a new window within your reply to add a file to your response, Tony. May I ask if you're on a mobile device or a desktop one? 

Hey @"treeandrew", could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Is it 'up to date' or still syncing perhaps? 

In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference? Keep me posted @"sashk0"

Hey @"Sawyer1971", sorry to hear about this. Can you see any signs of your missing files in your deleted files page or the events page perhaps?

Hey @"lesleydd", thanks for the clarification on this. Can you maybe send us a screenshot of the desktop app's exact status as shown in your taskbar at the moment? Is it still stuck at the same number of files?

Hey @"merlin-eng", sorry to jump in here, but could you maybe try another browser and let us know if you get any different results when trying to attach a screenshot to your reply? 

Hey @"jereunderwood", sorry to hear about this. Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there too? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. Thanks!

Hi @"sashk0", sorry to hear about this. Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache since you first noticed this? 

Thanks for updating the thread to let us know what worked for you in the end @"jacherian" See you around the Community and have a marvelous week ahead!

Hey @"JonShad", are you still having issues with this? If so, could you clarify if the file appears to have synced normally after you get the error or if it's falling altogether? Does making the files available offline on your computer work by the way?

Hey @"Shivam2", sorry to hear you're having issues with this. Since you already contacted our support team, could you share your ticket ID so that we can look them up in our system? 

Hey @"fftempest", sorry to jump in here, but could you install our latest version of the desktop app found in this page and let us know if this persists? 

Hi all, can you please let us know if this persists with our latest stable build of the desktop app found on this page? Thanks so much!

Hey @"AB2021", sorry to hear about this. Can you please send us a screenshot of the exact error you're getting and also clarify the exact version and the status of the Dropbox desktop app as shown in your taskbar? This will help us assist further. 

Hey @"MattBlank41", sorry to jump in here, but may I ask if this is a single file? Also, when you say that you had no luck via the Dropbox app, are you referring to the desktop app or the mobile app? With a file that large, you won't be able to download it from the website as it would need to be below 20 GB for you to…

Hey @"JohnMiles", sorry to hear you're having issues with this. May I reach out via email to have a further look internally?

Hey @"mbravo", thanks for using Dropbox and welcome to our Community! You should be able to send signature requests in bulk by following these steps. Let me know if you have any other questions!

Hey @"theactualangie", welcome to our Community and happy Friday! I'm afraid the option you're referring to is not present any more within our desktop app, that's why you're not seeing it when you open the app's preferences. That being said, can you give us some additional information about the issue you're facing? Are all…

Thanks for that @"BB27" - you've got

Could you temporarily disable it and see if that helps improve matters @"jch05"? 

Glad to hear that @"janak1" See you around the Community and take care!

No need to @"dupecoop" - I've just sent you an email to the email address that's associated with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"baileyhoward2400", sorry to hear you're having issues with this. Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error? 

Hey @"mk9y", sorry to hear about this. Could you try the offline installer from this page and let me know how it goes? If the issue persists, you may need to clear your browser's cache or try an incognito window. Keep me posted anyhow!