Walter Dropbox Community Moderator

Hey @"JTizzle", sorry to jump in here, but may I ask if you've updates your Computer's OS recently? Also, have you tried fixing your hardlinks and permissions as outlined here?

Keep us posted @"janak1"!

Hey @"janak1", sorry to jump in, but since the issue persists, could you try an advanced reinstall and let us know how it goes?

Sure thing @"jacherian" - you've got

If you agree, I'll send you an email to the email address that's linked to your profile here on our Community @"BB27" Let me know if that'd be OK with you.

Are you running any 3rd party apps on your computer like OneDrive etc. @"jch05"? 

No biggie, Emily - I'm just glad I could help. Thanks for keeping me in the loop too! See you around the Community and enjoy the remainder of your week!

Thanks for the nudge @"kymh" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Hey @"jch05", sorry to hear about this. Can you please clarify the status and version of the desktop app installed on your computer as shown in your taskbar? If you could also send us a screenshot so that we can have a visual too, I'd appreciate it. Thanks!

Hey @"g v.", sorry to jump in, but could you provide some additional information? Specifically, I'd need a screenshot of the desktop app's exact status as shown in your menu bar while I'd also appreciate it if you could confirm the hard drive space available on your computer. 

Hey there @"harrysfil", thanks for dropping by our Community! I don't have any concrete info to share on this at the moment, but thank you for your interest in this. If you're interested in more information about this feature, you can have a look here. Cheers!

Hey @"emilytimor", could you try the offline installer from this page and let us know if this persists after you've installed that? Note that you may also need to verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. For more information about UAC…

Thanks for the additional information @"dupecoop" - much appreciated! May I send you an email to have a further look internally at this point?

Glad to hear it's working for you again @"ShanaC" - thanks for update too! See you around the Community and take care!

Hey @"InfoTOM", thanks for the additional information. Would it be OK if we reach out via email to investigate further at this point? 

Hi all, thank you for your reports and sorry for the late reply. If any of you are still facing issues with searching your Dropbox files, please let us know here and we'll reach out via email to investigate further. Thanks!

Hi all, I just wanted to mention that the issue with the drop-downs in the Help Center article is fixed now. For anyone affected, could you perform an advanced reinstall and let us know you're still experiencing any issues? Thanks so much! 

Hey @"yggdrasilsyeoman", sorry to hear you're having issues with this. I'm not sure if this would help, but have you considered converting the file to another format, a .xlsx file for example? This would enable you to open and edit the files with Google Sheets. 

Hey @"jacherian", sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? 

Hey @"BB27", sorry to hear this persists for you. May we reach out via email to have a further look internally at this point? 

Are you using a particular browser to access your files @"cowboypmv"? Have you tried clearing its cache or using another browser?

Hi @"cowboypmv", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Keep me posted!

Thanks for your nudges on this @"pizzadoh" & @"Don Colacino" I've just sent you both an email to investigate further, so please have a look at your email's inbox and we'll take it from there.

Hey @"exxovest", sorry to hear about this. I just merged your post under this discussion as they seem to be related. When it comes to the issue at hand, I'd recommend using a supported browser while making sure that there's no extension or plugin that could be causing issues. I hope this helps a tad. 

Hey @"Mani R", sorry to hear you're having issues with this. May I ask if this happens with single files or multiple ones? What is the size of the file(s) you're trying to upload? Apart from that, could you please clarify if you've tried doing this via the Dropbox mobile app or the Dropbox Paper app instead? Also, since…

Hey @"lesleydd", sorry to jump in, but I just wanted to mention that the app's status would be the one shown when you hover your mouse over the Dropbox icon in your taskbar. Is it 'up to date' or still syncing perhaps?

Thanks for keeping us in the loop @"Dropxanon123" Let us know if you need anything else in the meantime! 

Hey @"pizzadoh", sorry to hear about this. Would it be OK if we reach out via email to have a further look into this matter? Let us know and we'll use the email address that's associated with your Community's profile. Thanks!

Hi all, I just wanted to give you an update on this. The team are currently looking into this, and we'll post an update as soon as it's made available to us. Thanks for your reports so far. 

Thanks a bunch @"jhedleyj" - you've got