Walter Dropbox Community Moderator

Hey @"artengill", thanks for using Dropbox and posting on our Community! Could you please send us a screenshot of how the preview looks like and also clarify if this happens when people are accessing the shared links that point to your files are logged into a Dropbox account or not? This would help us assist further. 

Hey @"I have the same problem", sorry to hear that. Could you clear your browser's cache or try another browser and let us know if you still get the same error? 

Hey @"cloudstoragelover", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar? Also, did you give Dropbox full disk access as outlined here? For more information about the new desktop app on your Mac, you can have a look here. I…

Hey @"Tallis", sorry to hear you're having issues with this. It sounds like you tried to delete the syncing copy of your Dropbox folder (the one on your C drive) and not the local copy on your F drive which would lead to the deletion of your files in Dropbox as the desktop app would sync those across your devices and the…

Hey @"Jubilbae", sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again? If you still get the same error, please send us a screenshot so that we can have a visual too. Thanks!

This idea has been closed as it has reached the end of the Share an Idea process. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"alexjcampbell", welcome to our Community and thanks for using Dropbox! I don't believe it's possible to turn off this specific notification, but could you clarify if you're referring to the email notifications you receive about new Paper docs that were shared with you or if you're talking about the notifications you…

Hey @"necdet", thanks for posting on our Community and happy Monday! Did you try reaching out to our support for a refund as outlined here? If you did, please let us know your ticket ID in order to look it up in our system. Otherwise, we can reach out via email from our end to further investigate if you like, so please…

Hey @"tzellers", sorry to hear you're having issues with this. Can you please let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? Also, did you give Dropbox full permissions on your computer as outlined here? Keep me posted!

Hey @"Redalong", sorry to hear you're having issues with this. Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page? Let us know if you get any different results! As for you @"robert1881", would you like me to open a new…

Hey @"Oscar Fogelstrom", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons? Thanks so much!

Hi there @"torbachkristensen", sorry to jump in here. Out of curiosity, could you try another 3rd party app for unzipping/decompressing the zip files you mentioned? 

Hey @"Tryingtoshareafilewithfriends", sorry to jump in here, but I just wanted to mention that I've just followed up via email. Please have a look at your inbox and we'll take it from there. 

Hi @wiaz, sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your taskbar and how the files in your Dropbox folder look like? Any additional information is more than welcome!

Hey @"platfarm Inc", sorry to hear about this. Can you please try our self-serve look up tool to identify the email address that's linked to the charges you mentioned? If that doesn't help, let me know here and I'll reach out via email to investigate further. Thanks!

Hey @"alfge", thanks for letting us know about this. May I ask if you have any security programs like antivirus or firewall running on your computer? If so, can you temporarily disable them to see if things improve at all? Let me know if you still get the same error!

Hey @"Rino H", sorry to hear you're having issues with this. Would it be OK if we sent you an email to have a further look into this?

Hey @CarolLight13, sorry to hear you're having issues with this. May I ask if you've tried our look up tool to identify the email address that's associated with the charge in question? 

Hey @JesusPlease, sorry to hear about this. Would it be OK if we reached out via email to have a further look internally? If you've already contacted our support team about this, please share your ticket ID so that we can look it up in our system too. Thanks!

Glad to hear this helped @mshafer - thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead!

Hey @mshafer, sorry to her you're having issues with this. I just wanted to mention that there's a more recent version of the desktop app. Can you download and install it from this page and let me know if the issue persists? If it does, can you also have a look at this discussion and let me know if any of the information…

Hi there @"Mord0r85", sorry to hear you're having issues with this. Can you please confirm that you've followed these steps to disable the Dropbox Backup feature? Also, did you delete your backed up files or folders from this page? Any additional information is more than welcome!

Hey @"Shawn G.2", sorry to hear you're having issues with this. Can you please let us know the app's exact status and version as shown in your menu bar and send us a screenshot of the exact error you're getting? Also, do you happen to have enabled the Dropbox Backup feature for your computer's OS folders (Documents,…

Hey @"AgentOrange", I'm sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hi @"AIngram", sorry to hear about this. Could you clarify if you're both able to see the folder on the website and if there's any other member on the team who's affected by this? Does it happen with all folders they share with your or only this specific one? Any additional information is more than welcome!

Hey @"Tryingtoshareafilewithfriends", sorry to hear about this. Can you clarify how long has it been since you first got this error when trying to share a link to your files or folders? Did you get an email from Dropbox informing you about this perhaps? Let me know what you find!

Hey there @"Drophelpplease", sorry to hear you're having issues with this. Fixing your hardlinks and permissions won't be affecting your files in any way, you can feel free to give it a go. Let us know how it goes and if it persists, please provide some additional information like the exact OS of the computers having the…

Hey @"LunQe", sorry to hear about this. Can you please let us know some additional information like the exact OS of your device, the version of the apps in use etc? A screenshot of the exact error you're getting would also help, so feel free to attach one in your next reply. 

Hi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally. We'll let you know more as soon as we have more information to share. 

Hey @Gertie32, sorry to hear about this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's connected to your profile here, on our Community.