Walter Dropbox Community Moderator

Hey @"treasury", sorry to hear about this. Can you clarify how long you've been having this issue? Have you tried another browser than the one you used originally? Let us know and we'll take it from there. 

Hey @"3x3x3", sorry to jump in, but could you try toggling off Dropbox from your iPad's locations in the Files app and then back on? Let us know if you see any improvements afterwards. 

Hey @"TraceyW", sorry to jump in here, but could you share your ticket ID so that we can locate it in our system? 

Hey @"Jack_Sparrow", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting when trying to complete the get started tour? This will help us assist further. 

Hey @"Girardier", thanks for joining the Community! I'm not aware of an integration of Dropbox Dash with Evernote at this time, but I'll double check with the team and I'll get back to you. In the meantime, could you let us know how you were using this integration before and how it improved your workflows? Thanks!

Sure thing @"ulba" - you've got At your convenience, please have a look at your email's inbox and we'll take it from there. 

Hi all, thank you for your reports so far. For anyone still affected by this, would it be OK if we reach out via email to have a further look internally? While at it, I can see that your ticket is now closed in our system @"SamPT" - if you're still having issues with this, you could respond to the expert handling your case…

Did you enabled the Dropbox Backup feature at some point perhaps @"Quiksylver"? What's your account's plan tab showing in regards to your quota at the moment? Did you check your Dropbox folder's content for any syncing icons by the way?

Hey @"wecine", sorry to hear you're having issues with this. If you happen to have 3rd party apps running on your computer, could you have a look at this discussion and let me know if any of the info there helps?

No worries @"LJ123" - you've got

I see, thanks for keeping me in the loop on this @"HoodPhil" Let us know if you find any troubles along the way and we'll take it from there. Cheers!

Thanks for the update, David. Let us know if anything else comes up in the meantime!

Hey @"hbuuti", welcome to the Community! I just merged your post under this discussion as they seem to be closely related. Could you have a look and let us know if you have any follow up questions? Thanks!

Thanks for the screenshots @"osiris jorge p." It seems that the Dropbox folder wasn't properly moved in the first place. Can you try the move button in the app's preferences and point to your D drive? If you end up with multiple Dropbox folders, you'll need to confirm which one is the syncing one and then delete the…

Hey @"LJ123", thanks for the nudge here and happy Monday! Would it be alright if I send you an email to look further into this internally? 

Hey @"Lenwe", thanks for your feedback on this. I just wanted to mention that there's an idea about this posted here, in case you'd like to take a look and upvote it to show your interest too.

Hey @"adamw", sorry to hear about this. If you've cleared your browser's cache and tried another browser and still get the same error, I'd suggest reaching out to the owner of the shared link and ensure that they're following these steps. Let us know of any updates!

Hey @"DrDri1l", thanks for joining the Community and happy Monday! The updated Dropbox for macOS app has been developed to adhere to the requirement as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future. If you find any troubles with making…

Hey @"Quiksylver", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray? Where is the Dropbox folder located as per your Sync tab under the app's preferences? Also, do you any syncing icons in either of your Dropbox…

Hey @"TERRACE_87", thanks for posting on our Community and happy Monday! May I ask if you're on a Mac device or a Windows one? At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. I hope this helps and please keep me posted!

Hey @"mikemohr", sorry to hear you're having issues with this. Could you please send us a screenshot of the error you get and the app's status and version as shown in your menu bar at the moment? This will help us assist further, Mike. 

Hey @"Sabranise", sorry to hear you're having issues with this. The white icon there seems like a reparse point Have you tried enabling the hidden files on your computer inside this folder to see if you can find anything? Also, did you enable the Dropbox Backup feature at some point when you were using the desktop app on…

Hey @"flw", welcome to our Community and happy Monday! For starters, have you made sure that the desktop app is 'up to date' and not still syncing in your system tray? If you made sure that syncing is finished, the safest way to do this would be to unlink your account from the desktop app through the app's preferences…

Hey @"DaBrown", sorry to hear you're having issues with this. Could you please let us know the version of the Dropbox desktop app that's installed on your machine and clarify if this happens for files that are available offline on your computer or if this is about online only files? If you could also send us a screenshot…

Hey @"hgz", sorry to hear about this and thanks for your detailed report. Just to make sure we're on the same page, can you clarify the exact OS version of your computer and the version and status of the desktop app as shown in your menu bar? Thanks!

No worries @"gpharm" - you've got

No worries @"andreas781" I'm just happy to hear that unlinking and relinking your account through the app's preferences did the trick for you. Thanks for keeping me in the loop and see you around the Community!

Hey @"MarkofLA", thanks for joining the discussion here and sorry to hear you're also having issues with this. Can you please take a look at those files in your Dropbox folder and let me know if they're online only or available offline? Did you reboot your computer or quit and relaunch the app since you first noticed this?…

Hey @"andreas781", sorry to hear about this. If you rebooted your computer and this persists, could you send us a screenshot of the app's exact status as shown in your system tray/menu bar? Thanks!

Hey @"Antonio Segurado" & @"bookl0ver", sorry to jump in here, but I've just sent you both an email to have a further look internally. Please have a look at your inbox and we'll take it from there.