Walter Dropbox Community Moderator

Hey @"DrGasse" - sorry to jump in here, but I just followed up via email so we can have a further look internally. Please have a look at your inbox and we'll take it from there. 

Did you try another wifi network or cell data perhaps @"BBCjustin"? 

Hey @"anneg35", sorry to hear you're having issues with this. Can you please let us know if this integration is listed under your Connected Apps tab? If so, have you tried disconnecting and re-connecting it anew? Keep us posted!

Hey @Yuliia Halkina, thanks for using Dropbox and welcome to our Community! Can you take a look at this discussion and let us know if it helps at all? Thanks!

No worries @"Affe" - I'm just glad I could help. See you around the Community and take care! 

No biggie @YoosefiA - I'm just glad to hear it's sorted now. See you around and take care!

Hey @"becklouis", thanks for using Dropbox and welcome to our Community! Can you please clarify how exactly are you sharing this file with your client? Is it through a shared folder, a shared link or did you use the transfer feature perhaps? Are you both able to see the same file on the website by the way? Keep me posted!

Hey @"Affe", sorry to jump in, but I just wanted to clarify that people that are going to be accessing your shared links will also have the option to download the files your shared links point to, apart from previewing that is. I hope this clarifies! 

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"willgoodman" & @"janieva" - most appreciated. See you around the Community and take care!

Can you reboot your computer and try again, Will? 

Hey @"Norfolk VHF", sorry to hear you're still having issues with this. Can you please clarify your browser's version for us? Also, did you try clearing your browser's cache or another browser, preferably with no extensions or plugins running? 

Hey @"mnp22", thanks for clarifying that for us. May I ask if you've installed the desktop app with admin privileges in the first place? Also make sure you're running the most recent version of the app from this page. Let me know of any updates!

Hey @"BBCjustin", sorry to jump in here, but could you clarify your device's exact OS version and the version of the Dropbox app installed there as well? Have you made sure that both of them are up to date? Also, have you tried clearing the app's cache since you first noticed this? 

Hi there @YoosefiA, sorry to hear about this. Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email? Thanks!

Hey @"willgoodman", sorry to hear you're having issues with this. Could you please try a clean, advanced reinstall and let me know if you still get the same error? If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might hit your account's device limit. 

Hi @"stathis125", sorry to hear you're having issues with this. Can you please try another browser or an incognito window with no plugins or extensions running and let me know if you still get the same error? If so, I'd appreciate a screenshot too. Thank!

Hi all, could you please confirm that you're still having this issue so that we can reach out via email to have a further look internally? 

Hey @"chinchilla13", thanks for your patience while we looked into this internally. I checked back with the team on this one and they've confirmed that the 'Upload From' feature requires Android 11. I hope this helps and sorry for the tardy reply. 

Do you see any sign of your missing files in your events page or in the deleted files page perhaps @"InvertedPilot1"?

Hey @InvertedPilot1, sorry to jump in here, but have you ensured that you're looking at the correct email address? Maybe you created a new account under another email address of yours instead of logging into your existing account? 

Hey @arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused. Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. I hope this clears things up, Arnold. 

No worries @"steemansnick" - I'm glad you managed to sort this out in the end and thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead!

Hey @"steemansnick", sorry to hear you're having issues with this. Can you please clarify your device's exact OS and send us a screenshot of the app's status and version as shown in your menu bar/system tray? If you could also attach a screenshot of the options you get when you right click on the files in your Dropbox…

Hi there @"Terry t.7", sorry to hear you're having issues with this. Can you please clear your browser's cache or try another browser and let me know if you get the same results? Thanks!

Hey @"Claude-Yves PELSY", could you click on the blue hyperlink in your error message and send us the whole error log? This would help us assist further. 

Hey @DaveYVR, sorry to hear you're having issues with this. Can you please let me know if you've tried pausing syncing when saving the files in question? if you still get the same error when syncing is paused or after quitting the Dropbox desktop app, let me know the exact steps you take that result in the error you…

Hi there @"StuartN", sorry to hear you're having issues with this. Can you please let us know the exact OS version of your computer and the desktop app's status and version as shown in your taskbar? Is it 'up to date' or still syncing? As for the issues with the website, could you clear your browser's cache or try another…

Do you happen to be running any antivirus or firewalls on your device @"Arnhart1"? If so, could you temporarily disable them and let me know how it goes? Also, have you tried an incognito window with no extensions or plugins running as well? 

Have you tried exporting or downloading the file to your device first @"martin_21"?

Hey @Ghostwriter, thanks for posting on our Community and happy Monday! I'm afraid that it is not possible to have more than one Family manager, or to transfer the manager role to another member of the Family at this time. If you want to change who is the manager for your Family, you will need to cancel the plan, then have…