Walter Dropbox Community Moderator

Hey @"shellynyc", sorry to hear about this. If this persists after clearing your browser's cache or on another browser, could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Hey @"Wadih Deaibes", welcome to the Community! You should be able to find your offline files in the Account tab within the Dropbox mobile app now. Simply tap on the Account (or 'Personal') option and then on the Offline option from the Features list. I hope this helps!

Hey @"DreamPro", thanks for posting on our Community! It does sound strange that there's no network activity when the desktop app is syncing your files, could you let me know the desktop app's exact version and status as shown in your taskbar at the moment? Is it 'up to date' or syncing? Any additional information is more…

Hey @"brzoserr", thanks for using Dropbox and welcome to our Community! Could you please double check and confirm that this email comes from an official domain of Dropbox? Also, do you see any suspicious devices or web sessions in your account's Security page? What about your events page? Keep us posted on your findings…

Hey @"joeeasterly", thank you for your feedback on this. I just wanted to mention that it's been noted in our system. Let us know if you have anything else to add!

I'm just glad I could help @"harrisongaeng" Take care and see you around the Community!

Yes, you're correct @"harrisongaeng" - it's referring to all the files you had already stored on that account so far. Let me know how you get on!

Hi all, thanks for flagging this with us. I just wanted to mention that there was a small shortage yesterday which should be resolved now. Could you let us know if you're still experiencing any issues? 

Thanks for the additional information @"harrisongaeng" - most appreciated! In this case, you should choose the option to merge your account into the team account since you used the company email address to create a new Dropbox account before joining the team. I hope this helps and please let me know if you have any more…

Hey @"harrisongaeng", thanks for using Dropbox and welcome to the Community! Could you clarify if you tried joining the team with your personal email address or if it was with an address your company has assigned you? Also, what are you trying to accomplish here? Do you want to join the team or just a share a folder with…

Hey @"mstcl", thanks for flagging this with us. I'll forward this information to the team and I'll let you know more about this once I have more info. Let me know if you have anything else to add in the meantime. 

Hey @"KK75", sorry to hear you're having issues with this. Can you please clarify if you're using the website to upload your files or if you're doing it via the desktop app or the mobile app? When was the last time you got this pop up approximately? Any additional information is more than welcome!

Hey @"Drjohngtherapy", sorry to hear about this. Since you've contacted our Support team about this, could you share your ticket ID in order to look it up in our system? 

I'm glad to hear you're back up and running and thanks for keeping me in the loop too, Osiris. See you around the Community and have a lovely week ahead!

Hey @"HONESTY Poetry", thanks for joining the discussion and happy Friday! To better answer your questions, it'd be useful to know which Dropbox feature you'd be using to share your files in the first place. Would it be the shared links feature and the advanced settings on them or maybe you had the Dropbox Transfer feature…

Thanks so much for that @"cichti" - much appreciated! I was able to locate your ticket in our system and I can see it's been sent to our experts for review. The expert who's handling your case should be reaching out soon, but please let us know if you have anything else to add in the meantime. 

It's still not clear what exactly is not working for you @"norman un" Let me know more when you get the chance and we'll take it from there. 

Hey @"gandhi28152", thanks for posting on our Community and happy Friday! I just wanted to confirm that the 50 GB size limit is referring to both files and folders, so the up-loaders to your file request won't be able to add files or folders that are larger than this. You'd need to open up a new file request for them to…

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system @"cichti"?

No worries, Tracey. You've got At your convenience, please have a look at your email's inbox and we'll take it from there.

Hey @"cichti", sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Did you enable the Dropbox Backup feature at some point perhaps? 

Hey @"RemiC", sorry to jump in here. I just wanted to mention that there's an idea you might be interested in. Feel free to take a look here and upvote it to show your interest as well, if you like.

Hey @"norman un", sorry to hear you're having issues with this. Could you clarify what exactly is troubling you so that we can advise further? Also, are you running the Dropbox app on any of your devices?

Hey @"MirandaP", sorry to jump in, but could you try quitting the Dropbox desktop app and try again? Let us know if the issue with your previews persists with the app completely closed and we'll take it from there. 

Hey @"ns01", thanks for posting on our Community! Could you let us know some additional information about the issues you've been experiencing so far? Also, can you clarify the desktop app's exact status and version as shown in your menu bar? When you say grey cloud, are you referring to the online only syncing icon…

Hey @"Stuherm", thanks for posting on our Community! I'm afraid there's no such option within Dropbox at the moment. You'll only be able to share a link to files or folders of yours, not specific parts of your PDF files. I hope this clears things up and let us know if you have any other questions. 

Have you tried enabling hidden files to show on your computer and try again @"mikemohr"? What about searching for this file on dropbox.com? 

Thanks for the ticket ID @"TraceyW" - I wasn't able to find it in our system though. Would it be OK if we reach out via the email that's connected to your profile here on our Community to have a further look into this matter? 

Hey @"gdyckmd", you should be able to see your account's quota breakdown in your plan tab. Let us know if you need anything else.

Hey there @"Saitoyui14", thanks for your feedback on this. It's been noted in our system. Please let us know if you have anything else to add.