Walter Dropbox Community Moderator

Thanks for the update on this and all the additional information you provided us @"TRC117" May we reach out via email to have a further look internally at this point? 

Hey @"SashaM" & @"jayare" - sorry for the late response; are you still having issues with this? If so, please let me know here and I'll reach out via email to investigate further. 

Have you tried deleting it from there @"Saffyron"? 

Glad to hear it's sorted now @strobe - thanks for keeping us in the loop too. See you around the Community and take care!

Hey @strobe - sorry to hear you're having issues with this. Have you tried purchasing the plan you'd like from this page directly? If so, are you getting the same error message there?

Hey @"Mord0r85", sorry to jump in, but can you spot any files or folders taking up space in your account's homepage or your backups page at all?

Thanks for the quick reply, Claire. I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Hi there @clairegardens, sorry to jump in, but could you check if there are any pending updates for your device's OS and the Dropbox mobile app as well in your app store? If so, you could try updating them and restore your purchases anew. If you still get an error, please let us know and we'll reach out via email to…

Hey @"mapleforest", sorry to jump in here, but I wanted to ask if you've tried using another browser or clearing your browser's cache since you first got this error. If you did and still get the same message, I'd appreciate a screenshot, so that we can have a visual too. Just make sure to omit any personal information that…

Hey @"Ron D.7", sorry to jump in here. I just wanted to mention that it sounds like the desktop app might not be running on your computer. This would also explain why your camera uploads haven't synced to your computer's Dropbox folder. Can you try (re)launching it and let us know how it goes? If you can't find it on your…

Hey @"Saffyron", sorry to jump in here, but could you check if you can see any files or folders taking up space in your account's homepage or your backups page at all? 

Hey @"sendyjasmine", sorry to jump in, but could you try adding the GSuite integration to your account through the App Center and try again? Let us know how it goes!

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Dave. See you around the Community and take care! 

Hey @"KeepMeAnonymous", thanks for posting on our Community! Have you considered using the Transfer feature instead of shared links which would help you track the views and/or downloads of the files you sent out? Let me know when you get the chance!

Hi @"wexj", thanks for joining the discussion here. May we reach out via email address that's connected to your profile here, on our Community in order to have a further look internally? 

Hi @"Ruslan_Taghiyev" - thanks for taking the time to share your thoughts on this on our Community. While Paper has a setting that allows anyone with the link to access a Paper doc, we warn users who try to access a doc owned by another team or a user not on their team that their information will be visible in a screen…

Hey @"lane_RHL", thanks for using Dropbox and welcome to the Community! Instead of sharing a folder with edit rights, have you considered asking them to open up a file request for you from their end? Let me know if this helps!

Hey @"woody5190", sorry to hear you're having issues with this. Can you please clear your browser's cache or try another browser and let us know how it goes? Thanks!

Hey @mark3676, thanks for joining the discussion here and sorry to hear you're having issues with syncing. I just wanted to mention that you should be able to tell which files haven't fully synced yet, by looking at their syncing icons. The ones that are still syncing will have a blue icon on them. While we're at it, if…

Thanks for clarifying that for me, Mohamad. Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned? Is it an exact match with the one you see in your account's settings online? 

Hi there @Sonia1981, sorry to hear you're having issues with this. Can you please clarify if you had upgraded your account via the website directly or if it was through the app store on a mobile device? If it's the former one, have you tried our self served look up tool to identify the email address that's associated with…

Hi @"Mauro64", sorry to hear you're having issues with this. Can you please let us know the exact OS version of the affected computer? Also, what's the desktop app's exact status and version as shown in its system tray at the moment? Any additional information is more than welcome! --- Ciao @"Mauro64", mi dispiace sentire…

Hi there @"Bangharth2022", sorry to hear you're having issues with this. Can you please let us know the size of the file you're trying to upload and if you've tried another wifi network or doing this via cellular data? Also, are you uploading via the mobile app or through a web browser? Keep me posted!

Hi @mohamad alhindi, sorry to hear about this. Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Keep me posted!

Hey @"jmu1981", sorry to hear you're having issues with this. Could you clarify the app's exact status and version as shown in your menu bar at the moment? Also, did you re-index Spotlight after upgrading to Ventura? 

Hey @"Cmatic", sorry to hear you're having issues with this. It's true that .DS_Store files are not supported as they, along with some other file types, they could cause syncing issues. For more information, you can have a look here. I hope this helps!

No worries, Fernando - I'm just glad to hear it's sorted now. Thanks for keeping me in the loop too. See you around the Community and have a lovely weekend ahead!

Hey @"jesshmusic", sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. As for your ticket @"misterjackpots", I located it in our system and passed your comments on to the expert who's handling it. Let us know if you have anything else to add.

Can you walk us through the exact steps you take that result in this error as well, Stathis? Also, is this for your own files or shared ones?

Hey @"ginodimeo", sorry to jump in here. I just wanted to mention that, unfortunately, reverting to the older version of the desktop app is not possible. The updated Dropbox for macOS app experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users…