Walter Dropbox Community Moderator

Hi there @"gavineadie", sorry to hear about this. Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? If you're running an antivirus on your computer, you can also try disabling it temporarily. In any case, please keep us posted!

Hi there @"JILLW1", sorry to hear about your syncing issue. It sounds like the desktop app is not syncing normally, either on your end or on your husband's computer. Can you take a look at the Dropbox icon in the system tray/menu bar on both devices and let me know if they're 'up to date' or still syncing? Do you both make…

Hi there @"andry88", sorry to hear you're having issues with this. Can you take a look at your account's connected devices and let me know how many you've currently connected to your account? Also, if you navigate to the Dropbox Passwords preferences, how many devices do you see listed under the 'Setup' tab? To find the…

No worries @"NHT" My colleague @"Megan" will be following up shortly. 

Hey @"NHT", did you check your email's spam/junk folder as well? 

Thanks for the cooperation @"lsdc" I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Hey @"UnhappyClient", sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point?

Hi @"NataliDex", sorry to jump in here, but I just wanted to mention that this looks more like a Windows issue, rather than a Dropbox one. You could try having your clients try another browser, but if this persists, you'll need to reach out to Microsoft for further assistance. I hope this helps!

Hey @"sue1201", I'm not sure if that's the case, but if you happen to be on the Basic plan, could it be that you're hitting your account's device limit? Also, have you ensured that this is not caused by an antivirus, a VPN or proxy setting or even a firewall? 

Hey @"cmcintoshphoto", could you try an advanced reinstall and let us know how it goes? 

Hi all, thanks for your reports so far. I just wanted to mention that this issue is on our radar and the team is currently looking into it. We'll let you know more as soon as we have an update. 

Thanks for the additional information @"Rachel L." - much appreciated. Could you also confirm the version of the app installed on your device and if you've tried rebooting since you first noticed this?

Hi there @"Maso", sorry to hear you're also having issues with this. May we reach out via email to have a further look internally? 

No worries @"Sandersen" - I'm glad to hear you sorted this out in the end. See you around the Community and take care!

Hey @"Frankee787", sorry to jump in here, but could you share your ticket ID so that we can look it up in our system?

Hey @"JohnKMcHenry" - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system? Thanks a bunch, Karl!

Hey @"Sandersen", sorry to hear you're having issues with this. Can you please send us a screenshot (omitting any personal info if possible) of the page you're landing on when you click in the email to verify your new email address? Also, since you don't have access to the email address that's primarily associated with…

Hi there @"Trush861", sorry to hear you're having issues with this. Are you the owner of these files or have they been shared with you? Also, can you please let us know if you're logged into your Microsoft account when trying to edit those files in the first place? Have you tried exporting it to MS Word or Excel and…

Hey @"dpawson", sorry for the late reply here, but I just wanted to mention that this should have been fixed after a recent release. Please let us know if anything else comes up. 

Hi there @JanS, sorry to hear about this. You should be able to get in touch with our support team through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at. I hope this helps!

Can you also send us a screenshot of the app's exact status as shown in your menu bar @"banbikas" ? Apart from that, can you try removing the folder via the website and let me know how it goes? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"Power Diary" Have a lovely week ahead and see you around the Community!

Hi there @"trover222 ", thanks for using Dropbox and happy Monday! Can you please let us know if you're able to access your backups through the website on your mobile device through this page instead of doing it via the app? Also, in the mobile app, are you able to navigate to those backups from within your folder…

Hi there @"Rachel L." thanks for flagging this with us. May I ask if you've confirmed that this affects all of your HTML files and could you also clarify your device's exact OS version? A screenshot of the options you're now getting would also help!

Hey @"Tommy Rong", welcome to the Community and happy Monday! I'm afraid it's not quite clear what exactly you'd like to accomplish and how. Could you elaborate a tad for me please? Thanks!

Hey @"BeaZee", thanks for posting on our Community and happy Monday! Are you referring to files or folders you are storing in your Dropbox account or your Dropbox folder on your computer perhaps? If so, these files will be synced and you'll be able to access them from any device you've linked your account to and the…

Hey @"banbikas", sorry to hear you're having issues with this. Have you tried doing this via the website instead of doing it on your computer? Can you also send us a screenshot of the error you mentioned so that we can have a look too? Thanks!

I'm glad to hear it's sorted now and thanks for your feedback as well @"Jo1Sy" Let us know if you have anything else to add. 

Thanks for the update, Steve. Please let us know if anything comes up. Have a lovely weekend! 

I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Dale. See you around the Community and have a lovely weekend ahead!