Walter Dropbox Community Moderator

Hey @"CarolLight13", sorry to hear you're having issues with this. May I ask if you've tried our look up tool to identify the email address that's associated with the charge in question? 

Hey @"JesusPlease", sorry to hear about this. Would it be OK if we reached out via email to have a further look internally? If you've already contacted our support team about this, please share your ticket ID so that we can look it up in our system too. Thanks!

Glad to hear this helped @"mshafer" - thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead!

Hey @"mshafer", sorry to her you're having issues with this. I just wanted to mention that there's a more recent version of the desktop app. Can you download and install it from this page and let me know if the issue persists? If it does, can you also have a look at this discussion and let me know if any of the information…

Hi there @"Mord0r85", sorry to hear you're having issues with this. Can you please confirm that you've followed these steps to disable the Dropbox Backup feature? Also, did you delete your backed up files or folders from this page? Any additional information is more than welcome!

Hey @"Shawn G.2", sorry to hear you're having issues with this. Can you please let us know the app's exact status and version as shown in your menu bar and send us a screenshot of the exact error you're getting? Also, do you happen to have enabled the Dropbox Backup feature for your computer's OS folders (Documents,…

Hey @"AgentOrange", I'm sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hi @"AIngram", sorry to hear about this. Could you clarify if you're both able to see the folder on the website and if there's any other member on the team who's affected by this? Does it happen with all folders they share with your or only this specific one? Any additional information is more than welcome!

Hey @"Tryingtoshareafilewithfriends", sorry to hear about this. Can you clarify how long has it been since you first got this error when trying to share a link to your files or folders? Did you get an email from Dropbox informing you about this perhaps? Let me know what you find!

Hey there @"Drophelpplease", sorry to hear you're having issues with this. Fixing your hardlinks and permissions won't be affecting your files in any way, you can feel free to give it a go. Let us know how it goes and if it persists, please provide some additional information like the exact OS of the computers having the…

Hey @"LunQe", sorry to hear about this. Can you please let us know some additional information like the exact OS of your device, the version of the apps in use etc? A screenshot of the exact error you're getting would also help, so feel free to attach one in your next reply. 

Hi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally. We'll let you know more as soon as we have more information to share. 

Hey @"Gertie32", sorry to hear about this. May we reach out via email to have a further look internally? Let us know and we'll use the email address that's connected to your profile here, on our Community. 

Hey @"modelling architecture", sorry to hear you're having issues with this. Could you please send us a screenshot of the app's exact status as shown in your taskbar at the moment? If you happen to be running 3rd party apps that might be looking at your files on your computer, you may want to take a look at this discussion…

Hi @"kotobato", sorry to hear you're having issues with this. Could you let us know if you've tried re-indexing Spotlight as outlined here? Note that the help article mentions the Documents folder, but you need to use the Dropbox folder instead. Let us know how of any updates!

Thanks for keeping us in the loop on this @"foxglove_1" May we reach out via email to have a further look internally at this point? 

Hey @"alecot18", thanks for flagging this with us. Out of curiosity, can you see if this also happens when using our latest, stable version of the app from this page? Keep us posted!

Hey @"pabza", thanks for taking the time to share your thoughts on this in our Community! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

No worries @"Seth M" - you've got

Sure thing @"robert1881" - you've got

Hi @"Brian L.31", thanks for the additional details there and sorry to jump in. Can you please confirm that you have the screenshots saving to the Desktop as outlined here?

I'm sorry for the late reply @"dejanDB"; are you still having issues with this?

Hey @"NunzaumedeinRoss", sorry to jump in, but I just wanted to mention that it seems that the desktop app is not running on your computer at the moment. Can you try the offline installer from this page and let us know how it goes? Thanks so much!

Hi there @"PD99", thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind in no time since the desktop app would only be re-indexing the structure of your account and not deleting and re-downloading your files anew. You could also do this on your computer while using our…

Hi @"eam3666", sorry to hear about this. When you say you removed the materials, can you let us know how exactly?Al Apart from that, what's stopping you from restoring them from Dropbox? Can you please clarify if you're able to find those files on your account online, be it in the deleted files page or the events page?…

Hey @"Seth M", sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Hi there @"Anders H.3", sorry to hear you're having issues with this. Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer? Thanks so much!

Hey @"chinchilla13", do you happen to have any updates on this? 

Hey @"dyk1", sorry to hear about this. Can you please take a look at your events page and let us know how exactly those deletions are logged there? Any additional information you can share about the incident would be much appreciated. 

Hey @"ZAINA-INTL", sorry to jump in here, but I just wanted to mention that there's no update on this issue at the moment, but we'll make sure to keep you posted if anything changes. In the meantime, we'd suggest keeping an eye out for any prompts on the desktop app on your computer to update to the latest desktop app for…