Walter Dropbox Community Moderator

Hey @"jhedleyj", sorry to jump in here, but could you try the offline installer of the latest version of the desktop app from this page and let us know how it goes? As for the thoughts you shared in the end, they kind of echo this idea, so feel free to have a look there and upvote it to show your interest too. 

Hey @"robert1881", thanks for clarifying that for us. Would it be OK if we reach out via email to have a further look internally at this point? 

Hey @"Manok02", sorry to hear about this. Can you please check if this persists on the latest, stable version of the desktop app found on this page? If it does, I'd suggest having your client making the files they'd like to open available offline on their computer first. 

Thanks for your cooperation @"Bill007" - you've got

Hey @"matsuli", sorry to jump in, but could you send us another screenshot showing the app's exact status as shown in your menu bar at the moment?

Hey @"MathewCross", sorry to hear you're having issues with this. The issue you outlined is described in this Help Center article and all I can suggest for the moment is finding those files and making them available offline manually as needed. I hope this helps to some extent. 

Could you share your ticket's ID with us so that we can locate it in our system too, Sonny? In the meantime, you can also update the app's version on your Mac computers. 

Hey @"b4798", sorry to jump in, but I just wanted to mention that you should be able to find all the information you need about Mac's Terminal in this page. I hope this helps!

Hey @"foxglove_1", sorry to jump in here, but could you try renaming these folders, temporarily as a test, and let us know how it goes? 

Hey @"iien", sorry to hear you're having issues with this. Can you please clarify what plan you're on at the moment and, if possible, send us a screenshot of the exact error you're getting? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Theo0" See you around the Community and take care!

Hey @"Baetsi", sorry to hear you're having issues with this. Can you please let us know some additional information and clarify what you'd like to accomplish here and where Dropbox comes into play exactly? When you say the shared folder is inaccessible to other users on the network, do you mean other members of the shared…

Glad to hear it's sorted now @"Biggie1" Take care and see you around the Community!

Hey @"funkdawggg", sorry to jump in here, but can you clarify if your shared links are still not working or giving errors? If so, let us know here and we'll reach out via email to investigate further. 

Hey @"Biggie1", sorry to jump in here, but have you cleared your browser's cache since you first noticed this? Also, have you ensured that you're using the most up to date versions of your web browsers? 

Hey @"Jeff Chimovitz", thanks for joining the discussion here. You should be able to achieve what you had in mind by installing the Dropbox desktop app on both of your laptops, signing into the same Dropbox account on both and ensuring that the files or folders you'd like to be synced across your devices are located inside…

Hey @"Theo0", sorry to hear you're having issues with this. Can you please clarify your device's OS and the version and status of the desktop app installed on your computer as shown in your menu bar/system tray? If you could also attach a screenshot of the exact error you're getting, I'd appreciate it. 

Sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point @"Bill007"?

If the files were online only in the old folder, it would mean that they were synced with your account at some point so the files must be present in the new folder as well somewhere. Can you see if you can find the files on the website? Is it possible that you moved them to another location or that the folders are being…

Hey @"dejanDB", sorry to hear you're having issues with this. Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too? Did you get an email from Dropbox informing you about this? If so, when exactly? Let us know what you find and we'll take it from there. 

Has she tried turning off the camera uploads feature and then back on @"chinchilla13"? If that doesn't help, she could also try clearing the app's cache. Keep us posted with any update!

Hey @"F Stuart L.", sorry to jump in here, but if you're still having issues with this, may we reach out via email to investigate further? 

Hi @"tanaka15454", sorry to jump in here, but I just wanted to mention that you post in our Japanese Community too if you like. As for the issue at hand, could you provide some additional information and some screenshots of what's troubling you so that we can have a visual too? Thanks! ---- こんにちは @"tanaka15454"…

Hey @"chinchilla13", sorry to jump in here, but I just wanted to mention that I'm using the latest version of the Dropbox mobile app on my Android 10 device and the option to 'upload from' is there when I try to turn on the camera uploads feature. Could you send us a screenshot of the options your friends see in the mobile…

Hey @"jflintwinch", sorry to hear you're having issues with this. Can you please let us know your computer's exact OS and the status and version of the Dropbox desktop app that's installed there as shown in your menu bar? Are the issues you mentioned happening to online only files or is this affecting your available…

Hi there @"gilesbelfrage", thanks for posting on our Community! I'm not quite sure where the issue lies and where Dropbox comes into play. Can you elaborate on your query a bit? If you're getting an error or you get stuck at some point, please send us a screenshot so that we can have a visual too. Thanks!

Sure thing @"MM46" I just sent you an email, so please have a look at your inbox and we'll take it from there. 

Hi all, thank you for your reports so far. For anyone who's still affected by this, would it be OK if we reached out via email to have a further look internally? If you have already contacted our support team though, please share your ticket ID with us so that we can look it up in our system instead. 

So, the desktop app is linked to Account A or B @"ColeSnow"? You can check this from the app's preferences under the Account tab. If you could also elaborate on the problems that syncing Account B on your computer created for you, I'd appreciate it. 

No worries @"enzo950sm" - you've got