Walter Dropbox Community Moderator

Hey @"Jo1Sy", thanks for joining our Community and happy Friday. If you haven't already reached out to our support team about this, may we reach out via email from our end to have a further look internally? If you did get in touch with our support team, please let us know your ticket ID so we can look it up in our system.…

Hey there @"Peter H.87", sorry to hear you're having issues with this. Can you please let us know the version of the app as shown in your taskbar? Also, did you try reinstalling the app since you first noticed this? Let us know more and we'll take it from there. 

Hey @"5R", sorry to jump in here, but I just wanted to mention that, based on your screenshot, it looks like the initial sign in on that web session was on the 9th of November, 2021 while the most recent activity on that web session was the 16th of November 2021. Does this not seem right to you? Let me know if I'm missing…

Hey @"DaleC", sorry to jump in here, but could you let us know if you went through the update to the new desktop app for Mac OS recently? If so, was it around the same time you noticed the issue with your aliases? Also, have you tried creating a new alias as a test to see if they work now? 

Hey @"steve G", could you send us a screenshot of the app's status as shown in your menu bar at the moment? Also, have you tried adjusting your bandwidth settings through the app's preferences or rebooting your computer? 

Hey @TERRACE_87, sorry to hear you're having issues with this. Do you notice this behavior only on larger folders of yours or is it affecting smaller ones too? Can you please let us know your devices exact OS version and the version of the Dropbox app installed there as well? Have you tried clearing the app's cache since…

Hey @"DrAJP", could you confirm your device's exact OS version for us please? 

Thanks for the additional details there @"LSD_C" - most appreciated. Would it be OK if we reached out via email to have a further look internally at this point?

I can see this is a shared folder @"magleahy" How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? If you navigate to the members of the folder, do you see your account's email address shown there? 

Hey @"steve G", sorry to jump in here, but could you let us know if syncing is stuck at the same number of files or if it's dropped down now?

Hey @"Enrico62", sorry to jump in here, but since you mentioned a tablet, could you clarify the size of its screen for us? For Android tablets with screens larger than 10.1", an Office 365 subscription is also required to edit Office files stored in Dropbox Basic, Plus, and Professional accounts.

Hey @"LSD_C", sorry to hear you're having issues with this. Can you clarify how exactly are you updating the files your shared links point to? Thanks!

Hey @"magleahy", sorry to hear you're having issues with this. Did you try clearing your browser's cache or another browser? Can you please send us a screenshot of the exact error you're getting so that we can have a look too? You should be able to attach one through the camera icon (insert photo option) within your reply…

Hey @"yarkinzhan", sorry to hear about this. Can you please let us know if this persists after clearing the browser's cache or on a private/incognito window? If it does, you could try requesting the desktop version of the site as well. Keep us posted anyhow!

Thanks for the additional information and elaborating on your use-case @"irenesf" The best workaround we can suggest for the moment is the one which includes using the terminal as outlined here. You can also keep an eye out on this idea as the team is working on bringing folder selection for Dropbox Backup, in case this…

Hey @"aristeidist", did you had any luck with the most recent version of the app?

Hey @"AlexanderGj", sorry to hear about this. I'm afraid that without access to the email address in question, there's not much we can do from our end. Note that you can have a look here for possible ways to regain access to the account. I hope this helps a tad. 

Thanks for the ticket ID @"dfordufus" - I was able to locate it in our system and passed your comments on to the agent who's handling your case. I can also see that they have already replied to you, so please have a look at your inbox. 

Hey @"fedeboraxx", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the status and version of the desktop app as shown in your menu bar? Also, did you try making the files you'd like to access at all times available offline before trying to open them through your 3rd party…

Glad to hear it's sorted now @"jedsters" Take care and see you around the Community! 

Thanks for the additional information there @Robert_S - much appreciated. It looks like Zapier is using a direct temporary link, which is expected to expire. The link beginning with http://www.dropbox.com/s/ is a permanent link. Since the integration is coming from Zapier, you'd need to reach out to them for further…

Hey @"roxyk", sorry to jump in here, but could you download and install the latest stable version (just got out btw) and let us know if this persists? 

Hey @"krzhao", sorry to hear you're having issues with this. Have you ensured that you access the link to the form from a web browser where you're not signed into any Dropbox account? 

Hey @DropBozizzle & @Guest57, sorry to hear you're having issues with this. Can you please clarify if you've tried re-indexing Spotlight or any other troubleshooting steps? As for you @Guest57, could you also share your ticket ID for your support interaction? 

In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up @"jedsters" Let me know if that helps!

Do you see the name of the computer you've backed up to your Dropbox account in your Security page under the connected devices section perhaps @"jedsters"? 

I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well @"Wheresmystuff " Let me know if you have anything else to add or ask. 

Hi all, thanks for your comments so far. I wanted to mention that you can reach out to our support team for further assistance through this form. Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can…

Were you running the Dropbox desktop app as a service on your Server or was it installed as a regular app @"tomlivings" ? Also, if you'd like to find out more information on how to migrate the content of a server to Dropbox and suggestions to improve the efficacy of the process, visit this help center article. 

Thanks for the additional information anonymous - much appreciated. Can you please clarify if you're able to access your account normally from a web browser? Also, you mentioned checking for firewalls, antivirus programs and VPNs or proxies; did you disable those temporarily while running the installer? Apart from that,…