Walter Dropbox Community Moderator

Hi there @"Viina8", sorry to hear about this. Do you happen to have another Dropbox account, associated with another email address of your perhaps? Can you please let us know if you've tried using our self served look up tool to identify the email address that's associated with the charge? If you did and didn't get any…

Hey @"KK1621", thanks for joining our Community and sorry to hear about this. I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial? Do you remember the exact steps you followed to cancel it in the…

Hey @"DepiSerk_8787", thanks for dropping by our Community to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"jonmchee", thanks for the ticket ID. I was able to locate it in our system and passed your comments on to the agent handling your case. You should be hearing from them soon, but please let us know if you have anything else to add in the meantime. As for you @"Agustin_NM", would it be OK if we reached out via email to…

Hey @"l3x", sorry to hear you're having issues with this. Can you please clarify the exact steps you take to do this and the OS of the device you're using as well? Have you tried downloading or exporting the files from your iPhoto App and then uploading them to Dropbox? Let me know of any updates!

Hey @"Scanlon44", sorry to hear about this. Can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the exact same number of files again? Keep me posted!

Hey @"b_in_vt", sorry to hear you're having issues with this. Can you please go through the exact steps you take to do this and send us a screenshot of the last screen you can get to or any errors you might be getting? Have you maybe considered enabling the Dropbox Backup feature for your computer's Downloads folder…

Glad to hear you got this sorted in the end and thanks for your feedback too @"sydsyd" - it's been noted in our system. Please let us know if you have anything else to add. 

Hey @"paladin3", thanks for using Dropbox and welcome to the Community! You shouldn't have any troubles with syncing after updating to the new desktop app for Macs as long as all of your devices meet our minimum requirement as outlined here. Just keep in mind these changes if you decide to upgrade to the new version of the…

Hey @"Graeme T.1", sorry to hear about this. Can you please clarify if you tried updating the app by downloading and installing the latest version from this page? If you did and still get an error or you notice an issue with the desktop app not working, please let us know. Thanks!

Hi there @"nileod", thanks for posting on our Community and sorry to hear you had issues with this. Can you please clarify if you've tried creating new aliases for the files you'd like to have shortcuts for and how did that go? If you could also confirm the desktop app's exact status and version as shown in your menu bar,…

Hey @"sydsyd", have you tried pausing syncing and then resuming it after having excluded the folders you don't want to be synced to your device?

Hey @"RRRarchit", sorry to jump in, but I just wanted to mention that you should be able to see your account's quota, including your referrals under your account's plan tab. Do you happen to see anything there? Also note that space earned through referrals is permanent and can't be removed. 

Hey @"artengill", thanks for using Dropbox and posting on our Community! Could you please send us a screenshot of how the preview looks like and also clarify if this happens when people are accessing the shared links that point to your files are logged into a Dropbox account or not? This would help us assist further. 

Hey @"I have the same problem", sorry to hear that. Could you clear your browser's cache or try another browser and let us know if you still get the same error? 

Hey @"cloudstoragelover", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar? Also, did you give Dropbox full disk access as outlined here? For more information about the new desktop app on your Mac, you can have a look here. I…

Hey @"Tallis", sorry to hear you're having issues with this. It sounds like you tried to delete the syncing copy of your Dropbox folder (the one on your C drive) and not the local copy on your F drive which would lead to the deletion of your files in Dropbox as the desktop app would sync those across your devices and the…

Hey @"Jubilbae", sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again? If you still get the same error, please send us a screenshot so that we can have a visual too. Thanks!

This idea has been closed as it has reached the end of the Share an Idea process. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"alexjcampbell", welcome to our Community and thanks for using Dropbox! I don't believe it's possible to turn off this specific notification, but could you clarify if you're referring to the email notifications you receive about new Paper docs that were shared with you or if you're talking about the notifications you…

Hey @"necdet", thanks for posting on our Community and happy Monday! Did you try reaching out to our support for a refund as outlined here? If you did, please let us know your ticket ID in order to look it up in our system. Otherwise, we can reach out via email from our end to further investigate if you like, so please…

Hey @"tzellers", sorry to hear you're having issues with this. Can you please let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? Also, did you give Dropbox full permissions on your computer as outlined here? Keep me posted!

Hey @"Redalong", sorry to hear you're having issues with this. Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page? Let us know if you get any different results! As for you @"robert1881", would you like me to open a new…

Hey @"Oscar Fogelstrom", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons? Thanks so much!

Hi there @"torbachkristensen", sorry to jump in here. Out of curiosity, could you try another 3rd party app for unzipping/decompressing the zip files you mentioned? 

Hey @"Tryingtoshareafilewithfriends", sorry to jump in here, but I just wanted to mention that I've just followed up via email. Please have a look at your inbox and we'll take it from there. 

Hi @"wiaz", sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your taskbar and how the files in your Dropbox folder look like? Any additional information is more than welcome!

Hey @"platfarm Inc", sorry to hear about this. Can you please try our self-serve look up tool to identify the email address that's linked to the charges you mentioned? If that doesn't help, let me know here and I'll reach out via email to investigate further. Thanks!

Hey @"alfge", thanks for letting us know about this. May I ask if you have any security programs like antivirus or firewall running on your computer? If so, can you temporarily disable them to see if things improve at all? Let me know if you still get the same error!

Hey @"Rino H", sorry to hear you're having issues with this. Would it be OK if we sent you an email to have a further look into this?