Walter Dropbox Community Moderator

No biggie @"DiMarco" - I'm glad to hear it's sorted now. See you around the Community and take care!

Hey @"AdrianaR", sorry to hear you're having issues with this. Can you please clarify if this happens with just a specific file or if it's affecting all of your files? Also, when you say it's happening with shared links, can you clarify if people are getting errors when trying to access those files or links via a logged in…

Hey @"32anderson23", sorry to jump in, but could you let us know if you see any files or folders taking up space in your homepage or your backups page? 

Hey @"Scanlon44", sorry to hear this persists for you. Could you try unlinking your account through the app's preferences and upon re-linking it, go with the advanced option and un-select all of your folders in the selective sync settings and try to add them slowly once the app is 'up to date'? 

Hi all, can you please let us know if you're still having issues with this? If you do, please try clearing your browser's cache and refreshing the page before downloading and installing the app from this page. 

Hi @"thegarnishment" & @"saffyre9". Apologies for the late response here, however, we needed to confirm some information with our team. Due to a change in the OnePlus platform, we had to change how to display shortcuts. An update to introduce app shortcuts by long pressing the app icon will roll out to users in the coming…

Hey @"KBettmann", sorry to jump in, but can you clarify if they're getting a specific error or if the links are just not responding at all?

Hey @"JG25", would it be OK if we sent you an email to have a further look internally? 

Hi all, thanks for your reports! If anyone is still having issues with this, feel free to reach out to our support for further assistance or let us know here and we'll take it from there. 

Hey @"amirsyaif", sorry to hear about this. It sounds like your shared links may have been banned. Have you received an email from Dropbox informing you about it perhaps? Let me know what you find and we'll take it from there.

Hey there @"Matthewzzz", sorry to hear you're having issues with this. Can you please clarify if the app is 'up to date' or still syncing in your system tray when you get these messages? Does this happen if you pause syncing when working on the files you mentioned? Any additional information is more than welcome!

Hey @"Admin_InsightSeminars", sorry to jump in here and thanks for the additional details. Could you please let us know your ticket ID in order to look it up in our system? 

Hey @"goBiGGER", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

These are your online settings @"DiMarco" - not the desktop app's preferences. To bring up the latter, you'd need to click on the Dropbox icon in your menu bar. If you don't have one, it means that the desktop app isn't running/installed on your computer at the moment. 

Hey @"gigaday", sorry to jump in, but can you confirm that you've tried clearing your browser's cache since you first noticed this? If you did and this persists, could you try setting another automation rule and let us know if it works fine for you? 

Hi there @"DiMarco", sorry to jump in here, but I just wanted to mention that the option is available to all Dropbox users, regardless of the plan they're on. Could you send us a screenshot of what you see when you bring up the app's preferences under the General tab?

Hey @"adgorn", sorry to hear you're also having issues with this. Can you please clarify your device's exact OS and the version and status of the desktop app as shown in your system tray/menu bar? Did you reboot your computer since you first noticed this by the way? 

Hey @"montgojd", sorry to hear about your syncing issue. Can you please let us know the app's exact status and version as shown in your menu bar/system tray on both of your devices? This will help us assist further. 

Sure thing, Sergio. You've got

Hey @"kheberg" - sorry to jump in here, but I just wanted to let you know that I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks in advance and happy Monday!

Hey @"JHova", sorry to jump in, but I just wanted to let you know that I've just followed up via email. Please have a look at your inbox and we'll take it from there. 

Hi there @"karrie", thanks for posting on our Community and happy Monday! Can you please elaborate on what exactly you'd like to accomplish and how/where Dropbox comes into play? This would help us assist further. 

Hi there @"Elad", thanks for posting on our Community and happy Monday! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks so much!

Hey @"Sergiolopezfineart", thanks for clarifying that for us. Would it be OK if we reached out via email to have a further look internally at this point?

Hi there @"SecretAdmin", sorry to hear you're having issues with this. Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page? What exactly is reported in your account's plan tab in regards to your quota? Let us know what you find and we'll take it from…

Hi there @"Neriah", sorry to hear you're having issues with this. Can you please take a look at your account's homepage and your backups page and let us know what you find? If you can find the missing file, you could also try the events page as this is the place where all uploads, edits, and deletions are normally logged.…

Hi @"KimberlyPhillips " - have you tried the steps outlined here?

Hey @"amberdeann", sorry to jump in, but if you're still having issues with this, may we reach out via email to investigate a bit further? Also, thanks for sharing what worked for you here @"harvester11" - hopefully it'll prove to be helpful for other users that were affected by this.

Hey @"kdurkin", sorry to hear about this. Can you please confirm that using these steps works fine for you? Thanks!

Hi there @"stmagh1990", sorry to hear about this. Could you please let us know your ticket ID since you've already been in contact with our support team?