Walter Dropbox Community Moderator

Hey @"leandrosilva", sorry to jump in here and thanks for the additional information and screenshots too. Can you try temporarily disabling your antivirus and any other 3rd party apps that might be interfering and try rebooting your device to see if that makes any difference? Also, approximately how many files you've got…

Hey @"dan93230", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar at the moment? 

Hey @"TS55", sorry to hear about this. Could you please clarify your device's exact OS version and approximately how many files you've got syncing in your Dropbox folder? Also, have you tried troubleshooting steps so far, like reinstalling the app etc.? 

Hey @"Rikybrain", thanks for using Dropbox and welcome to the Community! Can you please clarify if you're referring to files you've already stored in Dropbox, i.e. files that are inside your Dropbox folder on your computer, or files that are stored locally on your computer only (outside the Dropbox folder)? Are you…

Hey @Lisarose, sorry to hear about this. Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? 

Hey @"IreneD", sorry to hear you're having issues with this. May I ask if you're trying to view this file on your computer via the Dropbox folder or on our website directly or via the Microsoft Word online integration perhaps? Does the file open normally after downloading and opening it locally on your computer? Let us…

Hey @"mtxguy74", sorry to hear about this. Could you clarify what exactly is reported in your plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or your backups page? Let me know what you find and we'll take it from there.

Are you pressing down ALT+H (or the spacebar for Macs while on the Account tab @"suirauqa"?

Hi there @"30003000", thanks for bringing this to our attention. Can you please clarify the content of the email and if you've tried clicking on the unsubscribe button from a logged in state to see if that makes a difference? Any additional information is more than welcome! 

Hey @"nichollsvi2", sorry to jump in here, but I was wondering if you're seeing an 'unsubscribe' button towards the end of the email. Could you have a look and let us know what you find?

Hi there @"JENNIFERROSE123", thanks for posting on our Community and happy Friday! Can you please clarify if you have the Dropbox mobile app installed on your iPhone or if you're using the website? In either case, you should be able to upload any files from your iPhone via the relevant buttons, be it the 'upload' button on…

Hi there @"raffishtenant", sorry to hear about this and thanks for all the information you've shared with us. Can you please let us know the exact version and the status of the desktop app as shown in your menu bar at the moment? Any additional information or screenshots would also help!

Hi @Martin42, sorry to hear you're having issues with this. Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there. If you don't have access to that email address though, you can contact our support team…

Hey @"16592181", sorry to jump in here, but I just wanted to mention that this is happening probably because the hyperlinks you created on your Mac point to your local files on your computer. Since this set-up would be device specific, any other users or devices that would try to access those hyperlinks would get an error.…

Hey @"Not Your Average Karen", sorry to jump in here, but could you let us know if this persists after clearing your browser's cache and on other browsers, preferably with no extensions or plugins running? Also, may I ask if you're using an individual account or if you're part of a team account? Nice nickname by the way! 

Thanks for the feedback on this @"beatrixwillius" - it's been noted in our system. Let us know if you have anything else to add. 

Hey @"Andyjenk2 ", sorry to jump in here, but could you maybe send us a screenshot of the exact error you and your collaborator are getting so that we can have a visual too? If you could clarify your device's OS as well, I'd appreciate it. 

No biggie, Pam. I'm just glad I could help. See you around the Community and take care! 

The support options you get depend on the plan you're on, so she can check her support options on this page from her end, Pam.

Hi @"dluptonmd", thanks for the clarifications there. Can you also let us know your device's exact OS version and the version of the mobile app installed there as well? 

In that case, I'd recommend having them contact us directly @pdweiser Let us know if you have any other questions. 

Hey @"fugu1003", sorry to hear you're having issues with this. Have you made sure that you're looking at the correct email address? If you did, could you try another browser to request the new code email? Let us know of any updates!

Hey @"johnstreet" & @"drgrigg" - sorry to hear you're having issues with this. May I ask if this is affecting only your file requests or shared links as well? I'm just wondering if your shared links have been banned, that's why I'm asking. 

Hi there @pdweiser, thanks for using Dropbox and welcome to the Community! When it comes to your first query, note that connecting two Dropbox accounts is only available to Dropbox for Business users, which means that one of your accounts must be on a Dropbox for Business Teams plan for you to be able to connect another…

Hey @"figmo124", thanks for using Dropbox and welcome to the Community! Are you familiar with our file requests feature? It sounds like that might be what you're looking for. Whenever you get the chance, please have a look here and let me know if that would do the trick. Thanks!

Hey @"Daveb5", sorry to jump in here, but could you clarify if you're able to preview those files normally on our website? If not, can you try restoring them to a previous version? 

Hey there from me too and sorry to jump in here, but let us know if you need anything else in the meantime @"WonderingAboutThat"

Hey @"MikeHenderson", sorry to jump in here, but could you try the latest, stable version of the desktop app and let us know if this issue persists? It just got out a couple of hours ago and you can find it on this page. 

Thanks for the screenshots and all the additional information @"toemaytoe" - much appreciated! Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

Hey @"Alan T.17", sorry to jump in here, but is it possible that you were added to a Vault of another user as a trusted contact? Do you remember receiving an email inviting you to join a Dropbox Vault perhaps? Otherwise, did you set up your own Dropbox Vault at some point in the past?